1. WeFulFillIT.com offers UPS SurePost SM Your Economy Solution

2. Logistics Makes You More Competitive UPS solutions give you a flexible supply chain to maximize profit and satisfaction with every transaction. Use the right service to meet your customers’ needs Use visibility to improve efficiency Provide a consistent delivery experience to your customers Expand your reach to more potential customers Our logistics expertise Your merchandising and retail experience Great customer service/customer experience 2 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

3. Logistics Gives You Speed and Flexibility Our breadth of domestic residential delivery services is expanding with the addition of a new service level: ─UPS Next Day Air ® ─UPS 2nd Day Air ® ─UPS 3 Day Select ® ─UPS Ground ® Commercial ─UPS Ground ® Residential ─UPS SurePost SM 3 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

4. Logistics Delivers the Right Customer Experience Smart shipping strategies enable you to win new customers while maintaining profit margins Even smarter shipping strategies also deliver the right customer experience UPS provides you with the flexibility to make strategic decisions to manage customer experience based on factors such as: ─High value orders vs. low value orders ─Preferred customers vs. occasional shoppers ─Shipping promotions vs. routine shipping ─Rural shipments vs. urban shipments 4 Consider your customer experience strategy when selecting the appropriate service level. PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

5. UPS SurePost SM Delivers Reliability Why choose UPS for your economy ground residential service? ─UPS offers the most reliable and consistent economy ground residential service available ─UPS provides you with cost savings when service features and time-in-transit are not critical UPS offers a best-in-class solution ─Single UPS network provides consistency and reliability that allows you to estimate delivery times to communicate to your customers ─Consistent delivery times provide a better customer experience ─Full tracking visibility reduces customer service calls ─Carbon offset option means a greener shipment 5 While UPS SurePost SM is not a guaranteed service, an estimated delivery date will be provided. PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

6. UPS SurePost SM Features of Service FeaturesUPS SurePost SM DeliveryUSPS ® (100 percent), UPS ® small package network will be utilized Delivery DaysMonday – Saturday Origin: U.S. 48 toU.S. 50 states, P.O. Box, military APO/FPO destinations, PR and all U.S. territories Transit TimeTwo to seven days TrackingFull visibility from ups.com ® with USPS exception and delivery scans available by end of day ManifestingPackage level detail provided through UPS WorldShip ®, UPSLink Vendor, Host Vendor or Host Systems Package WeightIdeal for packages less than 10 pounds 6 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

7. UPS SurePost SM Features of Service FeaturesUPS SurePost SM Mail ClassesParcel Select Lightweight/Standard Mail Parcel, Parcel Select ®, Bound Printed Matter (BPM), Media Mail ® Value-Added ServicesNot available PricingContract service BillingConveniently shown on UPS small package invoice. Prepaid only (third party and consignee billing not available) UPS Service GuaranteeNot available Limitation of LiabilityMaximum of $100 up to the point of transfer to the USPS Offset OptionUPS carbon neutral provides customers a way to offset the climate impact of their shipment 7 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

8. UPS Residential Ground Service Comparison Available Features Which UPS residential ground service is right for my business? UPS Ground ® UPS SurePost SM DeliveryDelivery by UPS ® driver Delivery by USPS ® carrier Multiple delivery attempts Day-definite delivery (typically in one to five business days) UPS Service Guarantee Package Type Best suited for all package types Suited for small and lightweight packages Service Area/ Geographic Coverage Service leverages single-carrier network Domestic coverage to U.S. 48 plus AK, HI and PR Delivery to P.O. Boxes and military APO/FPO destinations Delivery to all U.S. territories 8 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

9. UPS Residential Ground Service Comparison 9 Available Features Which UPS residential ground service is right for my business? UPS Ground ® UPS SurePost SM Tracking: Full Shipment Visibility from Pickup to Delivery with Exception Status Immediate update of package status and tracking information Delivery location identified (front door, side door, garage) Signature Tracking ® USPS ® delivery and exception scans available Proof of Delivery (P.O.D.) BillingPrepaid (Bill Shipper) Freight Collect (Bill Consignee) Third Party (Bill Third Party) Value-Added Service Options (*additional fees apply) C.O.D (Collect-On-Delivery) is available up to $50,000 per shipment* Delivery Confirmation Signature services available* Declared Value - automatic protection up to $100 included 1 Declared Value – may declare an additional value up to $50,000* 1 For UPS SurePost, UPS’s liability is limited to a maximum of $100 for loss or damage, up to the point of transfer to the USPS. PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

10. UPS Residential Ground Service Comparison Available Features Which UPS residential ground service is right for my business? UPS Ground ® UPS SurePost SM Value-Added Service Options (*additional fees apply) HazMat and Other Regulated Materials (ORM) service available* UPS Delivery Intercept ® options available* Delivery Change Request options available* Shipper release available (extra instruction required for UPS SurePost) Receivers can manage deliveries with UPS My Choice SM Address Correction service available* Returns Services available* Undeliverable packages returned via UPS Ground service UPS carbon neutral available* 10 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

11. UPS Residential Ground Service Comparison Available Features Which UPS residential ground service is right for my business? UPS Ground ® UPS SurePost SM USPS ® Endorsements (*additional fees apply) USPS Ancillary Service Endorsements (instructions for undeliverable returns) available with treatment of mail that is undeliverable as addressed including: Address Service Requested* Return Service Requested* Change Service Requested* Forwarding Service Requested* Carrier Leave If No Response (no additional fee) 11 N/A PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

12. 12 UPS SurePost SM Network Ensures Consistency and Reliability Approximately 98 percent of the packages inducted at the Destination Delivery Unit (DDU) are delivered to the receiver within one business day following the transfer to the USPS Ground time-in-transit plus one to two days* Pickup of UPS SurePost SM packages with all other packages during regular pick-up stop Processing of UPS SurePost SM packages within the normal ground service network to the UPS operation closest to the final receiver Preload, containerize and sub-classify as necessary UPS delivers (transfers) UPS SurePost SM packages to the local USPS ® DDU closest to receiver’s place of residence USPS delivers packages to the receiver’s address Retailer UPS Center UPS Hub UPS Center Local Post Office (DDU) Receiver *Note: Transit times are longer to destinations outside of the US48 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

13. UPS SurePost SM Outperforms the Competition Shipping and tracking conveniently integrated: ─Prepare UPS SurePost SM and other UPS shipments with UPS WorldShip ® at the same time, plus track with any UPS tracking tool, thereby ensuring smoother and easier operations and shipping procedures* Daily pickup: ─UPS picks up your UPS SurePost SM shipments at the same time as your other daily volume, helping to minimize interruptions in the shipping department No “staging”: ─UPS doesn’t stage packages for consolidation so packages move quickly through the UPS network Deeper mail induction: ─Keeps UPS SurePost SM packages in our hands longer, reduces time-in-transit and ensures better tracking information so you can provide better customer service and minimize “Where’s my package?” calls Time-in-transit: ─Scheduled movements within the UPS network ensure transit times that are faster, more consistent and reliable than competitor products *Other shipping system options available 13 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

14. UPS SurePost SM : Another Reliable Way UPS Delivers An economy solution with limited features for residential deliveries Consistency, reliability and speed gained from the UPS Ground ® network A service option that balances your service level requirements with your cost objectives Part of a comprehensive end-to-end transportation solution that is better than other competitive postal solutions 14 UPS SurePost SM is an economy service that offers your customers the reliability that they have come to expect from UPS for over 100 years. PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

15. Shipping Military APO/FPO Packages via UPS SurePost SM When a package is addressed to a military APO/FPO: ─Use the service member’s full name ─Include the unit and APO/FPO number 15 RequirementsExamples Name Unit #, Box # Unit APO/FPO, AP/AE/AA, ZIP SSGT Kevin Taylor 2050 Box 4190 APO AP 96278-2050 APO/FPO shipments may be considered dutiable, therefore the following form is required: ─Use USPS ® Customs Declarations Form PS Form 2976 (CN22) or 2976A http://webapps.usps.com/customsforms/ Verify for any special military shipping restrictions at http://www.usps.com/supportingourtroops/mailingrestrictions.htm PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

16. 16 Shipping Process Impacts UPS SurePost SM Continental U.S. Example ORDER MANAGEMENT SYSTEM WAREHOUSE MANAGEMENT SYSTEM PICK, PACK AND WEIGH UPS SUREPOST? PRINT LABEL FOR DESIRED UPS SERVICE SPD 100 DDU TABLE CONSIGNEE ZIP CODE IN TABLE ? APPLY DDU ADDRESS GENERATE USPS DELIVERY CONFIRMATION # INVALID SPD P.O. BOX DDU TABLE No Yes Print UPS SurePost USPS ® Label CONSIGNEE ZIP CODE IN TABLE ? Yes No Print UPS SurePost UPS Label Street Delivery?P.O. Box? Yes Note: Non-U.S. 48 Destinations follow the same process as the P.O. Box label process. No PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.

17. UPS SurePost SM vs. FedEx SmartPost ® Network 17 UPS FedEx USPS delivers packages to the receiver’s address Potential for Delay Packages picked up by FedEx Ground ® package car may have one-day delay to move to between networks Pickup of UPS SurePost packages with all other packages during regular pick-up stop Processing of UPS SurePost packages within the normal ground service network through the Preload operation Preload, containerize and sub-classify as necessary UPS delivers UPS SurePost packages to the local DDU* Potential for Delay Network drives partial loads Potential for Delay Packages inducted into USPS ® NDC take two-three days to be delivered to receiver 1046 Buildings 25 Buildings 1046 Buildings Retail UPS Center FedEx Ground Center SmartPost Destination Hub SmartPost Origin Hub Local Post Office (DDU) NDC/DDU Receiver UPS Hub PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANY PERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.