1. Complete Overview of O365 Partner Support
Lars Van Huyck – PAM Office 365
Annelies Bulkens – Product Manager Office 365

2. Topics of Today Microsoft Cloud Essentials Pack
Support with profiling yourself as Office 365 partner
Sales & Marketing support
Technical support
Trainings     
Support with Questions & Problems
Quick Office 365 updates

3. Microsoft Cloud Essentials Pack
Benefits:
O365 licenses for internal use (IUR)
 Use what you sell
O365 demo account (20 users)
Demo’s
Tests
Other Cloud Essentials benefits:
CRM Online (250 licenses), Windows Intune (10 devices), Windows Azure
Marketplace participation: Pinpoint
Sales & Marketing material
Pre-sales and technical support
Go to:

4. Topics of Today Microsoft Cloud Essentials Pack
Support with profiling yourself as O365 partner
O365 Marketplace (&Pinpoint)
O365 content on your website
Organize an O365 event
Sales & Marketing support
Technical support
Trainings     
Support with Questions & Problems
Quick Office 365 updates

5. PinPoint
What is Pinpoint? Pinpoint is a new tool that helps business customers find technology experts, software applications, and professional services that solve specific business issues and support long-term goals. It will be used as the underlying (partner) search tool for our websites. Url:

6. Office 365 Marketplace Value Proposition
At Launch: online destination, based on the Pinpoint platform, for:
Office 365 customers to find high-quality partners/apps for Office 365
Partners/solutions approved by Microsoft
Customers Ratings & Reviews
Rich search/browse capabilities
Microsoft partners to publicize their products and services to customers
Customer leads
Promotion as ‘best partners’
Customer site analytics
Microsoft field to locate and promote local partners and solutions
Localized User experience
Sub ownership on partner nomination and approval, ‘featured partners’
Long-term: transactional marketplace enabling easy purchase & deploy of apps integrated with Office 365

7. Marketplace Experience
Professional Services and Applications approved by Microsoft Business Groups/field
Browse by: Department, Business Need, Industry, ‘Works with’
Search with multiple filter options
Geo-location view of companies
Customer Ratings & Reviews
Cloud Accelerate badge, priority in search ranking
Site Analytics (# of clicks, popular search words, most viewed marketing collateral) in partner dashboard

8. Partner Opportunity
Promotion of Cloud Accelerate Partners (program badge, priority ranking)
Marketplace partners promoted as ‘Microsoft approved’
Customer traffic from office365.com, office campaigns to increase partner lead generation
Localized marketplaces ensure customers can easily find their local partners

9. Partner Call to Action
3 steps to ensure Office 365 Marketplace helps you earn more business:
PROFILE: Ensure your Office 365 solution profile is up-to-date, and meets criteria (see next slides for specific guidance)
INCREASE YOUR VISIBILITY: Win more customers leads as a ‘promoted partner’ on the marketplace:
Become a member of the ‘Cloud Accelerate’ program
Offer compelling, tested applications that extend the value of Office 365
Encourage your customers to rate your solution offering on the marketplace
PROMOTE: Leverage the Office 365 Marketplace as another sales channel to earn additional business; send customers to view your listings on the marketplace to earn their credibility as Microsoft approved partner

10. How to register on the O365 MarketPlace?
Make sure that your company is listed in our Pinpoint catalogue.  Follow this presentation to get your company successfully registered on Pinpoint.
Contact Valerie De Groe to get your Office 365 solutions and services registered on the Office 365 Marketplace (once you have created your Pinpoint listing).

11. Put Office 365 Content on your website
Create a page on your website showing the main benefits of O365 for your customers and the added value you can deliver to your customers.
Put an O365 banner on your homepage to show that you are an O365 partner.
You can find a lot of useful content for your website on our Online Services Partner Portal (NL/FR).
Logos
Banners
Videos
Guidelines
Let us know if you need logos in high resolution.
You can link to for more information

12. Some great examples...

13. Organize an O365 event
One of the best ways to present O365 to your customers is by organizing an event where you show the solution through demos and customer cases.
A lot of content for your event can be found on our Online Services Partner Portal (NL/FR) under the ‘Customer Material Tab’:
Presentations ,flyers, demo videos, customer cases, etc.
We provide a speaker if you organize a
Boost My Business event
Office 365 Launch event
Log your event on and it will become visible on
Microsoft Online Services website
Microsoft event website

14. Topics of Today Microsoft Cloud Essentials Pack
Support with profiling yourself as O365 partner
Sales & Marketing support
Customer Material Tab (Partner Portal)
Reference cases
Marketing actions planned by Microsoft
Technical support
Trainings     
Support with Questions & Problems
Quick Office 365 updates

15. Customer Material Tab Presentations & Tools to sell better
Office 365 customer presentations
Total Cost of Ownership (TCO) tool
Best practices presentation
Sales eliminator videos
Marketing material
Flyers
Logos
Promo material
O365 Demos
Demo videos
Create your own O365 demo with your demo account!
O365 Compete Information
Url: Online Services Partner Portal (NL/FR)

16. Reference cases Local (Belux) reference cases
SMB cases: Rijschool traffix, Dillen bouwteam, Beci, etc.
Big/well known enterprise cases: SN Brussels Airelines, VOO, etc.
Video cases: VOO, SN Brussels Airlines, Antwerp Global Shipping, etc.
Url: Online Services Partner Portal (NL/FR) under the ‘Customer Material Tab’
 If you have an interesting opportunity for an O365 customer case, contact us!
Worldwide reference cases
Reference cases of well known companies: Starbucks, Shell, Mars, American Express, Nokia, etc.
Reference cases for all kinds of industries, of all sizes, etc.
Go to and click on ‘More search options’

17. They have already choosen us
Consumer Goods, Retail, Distribution
Education, Gov’t, Non Profit
Financial Services, Insurance
Manufacturing, Industrial
Media & Entertainment
High Tech, Electronics
Pharmaceutical, Healthcare
Services, Hospitality
Telecom, Transportation, Energy

18. Marketing Actions planned by MSFT
Huge investment for Microsoft led marketing!
Cloud seeks SMB action ( visitors!)
Cloud Power Campaign
SN Brussels Airelines & VOO video case on Kanaal Z / Canal Z
Url: NL/FR
Customer outreach to all segments and industries
Executive briefing Center’s visits (CA/EPG customers)
Press & influencer outreach
Good cases will be promoted during the press launch
Websites & publishing campaigns
September/October  full launch moment
Campaigns from MSFT + Belgacom
 Above the line communication

19. Topics of Today Microsoft Cloud Essentials Pack
Support with profiling yourself as O365 partner
Sales & Marketing support
Technical support
Trainings
Support with Questions & Problems
Quick Office 365 updates

20. Technical Support Technical content on partner portal
Service Descriptions
BPOS  O365 Transition info
White papers
Security, SLA’s, Back-up & restore of data
SharePoint developer Guides
Links to Technet and other technical websites
...
Technet: Online Services TechCenter
Technical Support Center
By phone:
Office 365:
BPOS:
Via a service request (Admin  Support  Service requests)
More information on the Technical support website

21. Trainings Commercial trainings Technical trainings Classroom trainings
June 27: Commercial Belgacom
June 24 & July 5: Activation Ingram Micro
Technical trainings
Webinars (by Ingram Micro)
June 9: Microsoft Exchange Online: what & new features
June 21: Microsoft Sharepoint Online ... what & new features
June 27: Microsoft Lync Online: what & new features
Classroom training
Advanced Training on Office 365
Technical deep-dive training on Office 365 (3-days)
Conducted by Xylos and costs only 600 euro/pp (heavily sponsored by Microsoft)
Next training (new since today): July 5-7  Last sponsored training!
3 other planned trainings already sold out!!!

22. Trainings Online trainings
Microsoft Office 365 Partner Overview
Getting to Office 365 (BPOS to O365 transition)
Other Office 365 online trainings (Technical & Commercial)
Subscribe to our RSS feed to stay informed about the latest Cloud trainings!
All trainings can be found on our Online Services Partner (NL/FR) portal under the ‘Trainings’ tab

23. Support with Questions & Problems
O365 Community:
Office 365 support center: or via the website
For all kinds of commercial & technical questions about O365
Only for Office 365 E-plan customers!
BPOS support: or via the website 
Pre-sales support: via mail or call
Support during a first deal or a complex deal
Your commitment: O365 sales training & technical deep-dive training
Contact your PAM
O365 Partner Account Managers
SMB segment:
Preferred partners, CA and EPG segment:
Very urgent/important Issue?
Log a service request
Contact your Office 365 PAM and clearly indicate why it is urgent/important
 We can escalate

24. Quick O365 Updates

25. Partner Of Record
Go to:

26. Partner Sales Dashboard
Design trial or purchase offers tailored to your customer’s needs.
Send personalized quotes to your customer.
You are automatically attached as Partner of Record!
Similar to the ‘Order On Behalf’ feature in BPOS
Go to:

27. How to stay up-to-date? Online Services Partner Portal (NL/FR)
O365 Newsletter
Monthly newsletter
Latest O365 news, updates, events, campaigns, trainings, related products, etc.
To subscribe send an to
Microsoft Partner Newsletter
Monthly O365 Online Meetings
O365 Social Media:
O365 community
O365 on Twitter, O365 on Facebook, O365 YouTube channel

28. Conclusion: 3 Sites to Remember
Online Services Partner Portal (NL/FR)

29. Questions?

30. Please fill out this evaluation form

31. 4/15/2017 4:46 PM
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.