1. Presented by Quach Van Hoang Quach Van Hoang 29.01.2010 29.01.2010

2. Agenda 1 A Performance B Strategy

3. Performance Premium & PFYP 01st WKM 2009(1~13) PremPFYPPremPFYP Viet Nam 4.5 3.6 (72%) 46.6 37.6 (73%) ( ) is percentage of Vietnamese Target 2 Billion

4. 3 Performance Region PFYP HN HCM DN 2.8 0.6 1.2 1.7 0.97 0.4 CT 0.5 1.8 0.8 0.5

5. Performance Headcount SMFull-Time agents Total Pre- BM SMCASSEASEASSASAS Viet- Nam 63189423134434 1078 1925 6297 Part-Time Agent (IA): 4372 Total Agents: 6297 4 252 SM 1673 SAS↑ + 9%UP 01/28/2010

6. 5 Performance Full-time Headcount 1269 445 148 218

7. 6 Performance AS attaining Quota(%) 38%34% 54% 13% 39% 32% 19%

8. Conclusion PFYP does not attain target. Full time agents’ productivity goes down. Weakness Advantage Recruitment over target Need improving

9. Agenda 10 A Performance B Strategy

10. Strategy – new comer HAN re-structure  Set up 02 regional in HAN  Promote BM Kim Anh & BM Ky to regional director HAN re-structure  Set up 02 regional in HAN  Promote BM Kim Anh & BM Ky to regional director Bien Hoa new branch office  Recruit 03 BM  Opening in 05 working month Bien Hoa new branch office  Recruit 03 BM  Opening in 05 working month

11. Strategy – new comer HCM 2 zone  Welcome 01 new RD.  Receive 06 new BM to develop HCM 2 region HCM 2 zone  Welcome 01 new RD.  Receive 06 new BM to develop HCM 2 region

12. Strategy-Agent contract to BM  Apply to New BM recruitment  Encourage BM convert to agent contract --- High salary --- Performance allowance  Apply to New BM recruitment  Encourage BM convert to agent contract --- High salary --- Performance allowance

13. Strategy- Assessment Schedule THUFRISATSUNMONTUEWED 282930311/323 45678910 11121314151617 18192021222324 3. Update to system the assessment result 4. Promotion certification 2. BM check Or Keep position request Or Confirm request 1. Announce Assessme nt Result

14. Strategy- Assessment Schedule  Quick respond  Increase the quality of service  Reduce the un-necessary complain from agent  Quick respond  Increase the quality of service  Reduce the un-necessary complain from agent

15. Future Plan – IA recruit benefit From 201001, HAN + HCM stop recruiting AS,  the recruitment of IA decease BRANCH200912200913201001 HCM493825 HAN213614 Create new benefit or incentive of IA recruitment Explain the benefit related to IA recruitment to SM, pre-BM