1. By Arthur Ruan 14/01/2011 IT Division Monthly Report

2. Agenda 1 1 Performance Review of 2010 2 2 Summary of 2010 3 3 Prospect of 2011

3. Agenda 1 1 Performance Review of 2010 2 2 Summary of 2010 3 3 Prospect of 2011

4. Performance Review PLAN 16.97B VND ITEM BUDGET CONTROL FINISH 15.73B VND RATE 93% 4 IT RECRUITMENT 3(-1)75%367 SYSTEM APPLICATION 36499%266REPAIR FORM266100%

5. Performance Review-improve Training Priority Discussion Exception Handling Execution Flexibility IMPROVE EFFICIENCY I M P R O V E E F F I C I E N C Y

6. Agenda 1 1 Performance Review of 2010 2 2 Summary of 2010 3 3 Prospect of 2011

7. 02/2010 01/2010 03/2010 04/2010 07/2010 06/2010 08/2010 09/2010 Summary—DongNai and HaiPhong CS APPROVETESTING SETUP DEVICE BUY DEVICE APPROVE TESTING SETUP DEVICE BUY DEVICE DongNai CS Schedule HaiPhong CS Schedule

8. Summary—Printing Policy and Invoice TOTAL : 11974 POLICESTOTAL : 23222 INVOICES

9. Summary—H/W and System MA 1 1 Data Center MA 2 2 PBX (Norch/TWC/Hanoi/DaNang/CanTho) 3 3 P-Server MA (AIX/IMA/PPA) 4 4 PCMA/Network Device 5 5 Control-M

10. Summary—Network Infrastructure Improvement Current Diagram

11. Summary—Network Infrastructure Improvement New Diagram of 1 MPLS

12. Summary—Network Infrastructure Improvement New Diagram of 2 MPLS

13. CURRENT COST NEW COST BALANCE FIRST YEAR 1063M1084M21M NEXT YEAR 1063M889M-174M Saving Cost BACKUP LINE

14. Summary—BCS System 1 1 Bank account transfer of premium 2 2 Salary deduction work of premium 3 3 Attendance Statistic and Pre-input 4 4 Agency Position Assessment 5 5 Response application form system 6 6 General Affairs system 7 7 Persistency statistic of PFYP

15. Summary—BCS System 1 1 Bank account transfer of premium Write-off media uploading Printing of transfer receipt Media confirmation Progress control and management Inquiry of transfer failure

16. Summary—BCS System 2 2 Salary deduction work of premium Inquiry of salary deduction failure Termination of salary deduction acceptance

17. Summary—BCS System 3 3 Attendance Statistic and Pre-input Annual leave input Annual leave confirm Attendance statistic by unit Attendance statistic by personal

18. Summary—BCS System 4 4 Agency Position Assessment Functional transfer of BM Functional transfer of SM Functional transfer of Agent

19. Summary—BCS System 5 5 Response application form system Inquiry of Application form Input of Application form Confirmation of Application form

20. Summary—BCS System 6 6 General Affairs system Administrative management Distribution work Inquiry work Application work Check work

21. Summary—BCS System 7 7 Persistency statistic of PFYP 19 months Inquiry of individual's persistency 13 months 7 months 25 months Inquiry of unit's persistency

22. Agenda 1 1 Performance Review of 2010 2 2 Summary of 2010 3 3 Prospect of 2011

23. PLAN of 2011 1 1 New Compensation Scheme 2 2 CRM System 3 3 SMS and E-mail System 4 4 Deploy E-report in BCS 5 5 Deploy Symantec Anti-Virus S/W

24. New Compensation Scheme 020302 Recruit IA Bonus 020301 New IA sales Bonus 020304 Train SAS Bonus 020303 SAS Promotion Bonus 020306 Train EAS Bonus 020305 EAS Promotion Bonus 020307 New Sharp Sales Unit Managers Reward Project

25. CRM System What is CRM? C ustomer R elationship M anagement It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

26. CRM System Performance Performance control and management Activity Business activity input / Detailed schedule Target Objective setting and management Customer Customer data management

27. SMS and E-mail System SMS E-MAIL Business Notice Greeting Card Promotion Info Any other data Greeting Card Any other data Promotion Info

28. Deploy E-Report in BCS E-Report HR TAIWAN Statistic AA Accounting

29. Setup Symantec Anti-Virus Server Remove the Officescan of all PCs Setup Endpoint of all PCs Deploy Symantec Anti-Virus S/W Update virus definition file automatically. Advantage of Symantec Anti-Virus Feature Scan and Real-time protection. Check the value of the file.