1. April 18, 2012

3. Updates Reminders Other Services

5. Agency Website Consolidations - 3 Remaining Sites to be Upgraded - 15 PMG will contact System Administrators to begin the process Will include upgrade to Google Search Home Page Redesign is not in scope There is a queue for full redesigns. Contact PMG to be added to the queue.

6. Google Search Appliance (GSA) has been crawling all sites since July 2011 Sites using GSA – 100 Includes DSF Intranet Sites

7. PMG is now performing basic DSF training We are scheduling one class a month at DAS/BEST The classes are geared for new users or those that need a refresher New users will be given priority for the classes. Returning users will be placed on a wait list and notified 1 week prior to the class if there is availability. If you have Content Admins who need this training, please submit a work request

8. If you or your staff need advanced training (beyond the class offered), submit a Work Request, and we will schedule a one-on-one session Please note that our availability for these advanced training sessions may be limited due to other projects and deadlines

9. Working with OPM IT Policy and Legal departments to review options for the use of online translation services including Google

10. Cleaner format – much easier to read Includes social media sites by agency Refer to Social Media Policy for notification procedures Consolidated agencies still listed with standard consolidation message www.ct.gov/agencylist

11. If you have a vendor doing anything on a portal website, they must follow the template standards and the State’s Accessibility Policy We highly recommend you consult with PMG before the vendor begins the project

12. Introducing new code into website DO NOT Introduce new code into Production site Code should be put on a Test site first If you do not have a demo or training site for testing, contact PMG Trust your source Malicious viruses can be introduced into your website and State network DSF may not support all code PMG support of non-standard code is limited. We will assist in testing new code as time permits.

13. Adobe's Flash Player is often the target of hackers as a route to exploit applications and desktops Ensure Flash is automatically patched when new versions are released

14. Critical flash security update for hacker vulnerability Critical flash security update for hacker vulnerability March 2012 Adobe has released a security update for Adobe Flash. The update fixes two problems – the first is a memory corruption vulnerability in Matrix3D that could lead to unauthorized code execution. The second vulnerability patched is an integer error that can lead to information disclosure. Adobe releases flash security patch for critical vulnerabilityAdobe releases flash security patch for critical vulnerability - February 2012 Adobe's latest flash security patch fixes a zero-day cross-site scripting flaw which could be used to take actions on a user's behalf if the user visits a malicious website or clicks on a malicious link delivered in an email message. This flash security vulnerability (CVE-2012-0767) is being exploited in the wild in active targeted attacks.

16. DAS/BEST currently purchases a limited number of credits from iStockPhoto per year Used to provide images for all Agency websites To be fair, we must limit how many credits we can allot to each Agency 3 credits per image maximum 3 images per Agency maximum Please only request images if you need them Do not take them “for a rainy day” Agencies may purchase credits on their own

17. IE 8 has issues with tables and the code view in the Editor Vendor has provided an Editor fix for IE 7 & IE 9 IE 9 requires Windows 7 or Vista Operating System When using Insert File, the Relative Reference Link in the WebFile Manager produces a 404 (File Not Found) error on IE 9 We are working with Cimbrian to find cause If you experience any of these issues, please submit a problem ticket

18. Your WebFile Manager appears blank Cause: Incorrect Version of JavaScript Currently, any version higher than Java 6 Update 21 will cause this issue We continue to test each new version of Java as they are released If you experience this issue, please submit a problem ticket

19. Portal sites have Site Settings, which affect display and functionality on your site Changing Site Settings can have unforeseen consequences Please contact PMG if you want to change Site Settings

20. New Ideas are Great! PMG wants to help you implement these ideas on your sites Recently, we have had several requests to implement new ideas (designs, functionalities, etc.) We spend time, energy, and resources learning new technologies and methodologies Existing and planned work must be pushed back to accommodate this process

21. To help streamline the process and make maximum use of resources, please vet these new ideas before bringing them to PMG Check with stakeholders Make sure Agency Management is on board with the idea and/or design Create rough mockups and approve them Understand that working models will not be available for every stage of the process If the number of these requests continues to grow, PMG may have to limit Iterations and/or Working Model versions

22. Google Analytics has been running for over 1 year now All DSF sites are tracked A few sites that are not on DSF are tracked Webmasters installed the provided code on each page of the website to be tracked If GA tracking code is not on your sites, no statistics have been gathered since January 1, 2011 Google Analytics Training

24. Number of Portal Sites Tracked –137 Number of non-Portal Sites Tracked –14 Number of Sites NOT Tracked –82 All non-Portal

25. Page View – The total number of times any page is viewed by any visitor Total Page Views –159,662,864 26 Sites with over 1 million Page Views 5 sites with over 10 million Page Views

26. Visit – The number of times a visitor comes to the site (initiates a session) Total Visits –42,778,054 10 sites with over 1 million Visits New Visit – Count of visitors that have never been to your site before. Given as a percentage of total visits New Visits –35.40% 29 Sites had over 50% of their visits from new visitors

27. Total Visits –42,778,054 Mobile Visits – 2,983,161 Percentage of Total Visits –6.97% 12 sites with over 10% of visits from mobile

28. The percentage of single-page visits i.e. The visitor left the site from the entrance page, thereby only viewing a single page during the visit Bounce Rate –46.61% 58 sites had more than 50% of their visits as single- page visits

29. Average time (in seconds) it takes to load a page New metric added in September 2011 Average Load Time –1.58 seconds 9 sites take over 3 seconds, on average, to load a page 5 sites take over 5 seconds, on average, to load a page

36. DAS/BEST provides hosting for Streaming Video Internal Streaming Video is hosted at BEST External Streaming Video is hosted at Unreal Video Service is currently Free-Of-Charge for Agencies Unreal provides 50 GB of storage and 1000 GB of data transfer per month If we exceed either, cost to Agencies will have to be re-evaluated DAS/BEST does NOT currently provide Video Production Services

37. More details are provided on the CPI site, including: Differences between Streaming and Downloaded Video and recommendations for when each should be used Video Production Services offered by the State Process for uploading a Streaming Video Accessibility Requirements http://www.ct.gov/cpi/cwp/view.asp?a=1238&q=427896 To use this service, submit a Work Request

39. Employee Information and General Agency Contacts Recommend you review the General Agency Contact page for your agency to ensure it is updated For information on how to update the directory go to http://www.ct.gov/best/phonedirectoryhttp://www.ct.gov/best/phonedirectory

41. SurveyMonkey is a GUI-based survey creation tool DAS/BEST offers this service free-of-charge Create unlimited number of surveys Produce reports on survey results

42. Design your survey Get design approved by Management Submit a Work Request ticket Schedule time to come to BEST to create the survey SurveyMonkey only has one User ID, so we all have to share it

43. http://www.surveymonkey.com/s/52CL6GK

44. July 18, 2012 October 11, 2012