1. Nordic Parliaments 14 th IT Conference Country Report from the Folketing Oslo 28-30. August 2014 This is NOT Harry Potters dining room

2. Folketinget Service- og Administrations Området Anne Mette Falbe Hansen Parlamentarisk Område Claus Dethlefsen Organization of Administration Driftsenheden Anders Theil It –systemer m.m. Ole Søndergaard It-udvikling Liselotte Astrup Rengøringsenheden Annette Andersen Byggesekretariatet Kasper Jacoby Økonomikontoret Allan Blom Kommunikation Søren Væver Bibliotek Hanne Rasmussen Folketingstidende Jenni Birklund Udvalgssekretariat Lis Grønnegaard Rasmussen Internationalt sekretariat Pernille Deuleran Lovsekretriatet Dorte Rønnemos Sikkerhedsenheden Kim H Pedersen Secretary Genereal Carsten U. Larsen Ledelsessekretariat (protokol) Søren Koushede Personalekontoret John Baastrup Betjentenheden Bente Anderson 15 mio. euro [100 mio. DKR] 35 mio. euro [260 mio. DKR] (IT: 8 mio. euro)

3. Staff in Administration IT’sOffice workersAcademicsOfficers CleanersCraft- men Stu- dent Boss 423 staff in total 31 Staff turn over 7 % - in government 12 % Staff sickness absence 6,8 % - in government 8,3 %

4. Folketinget A few innovations : - Meeting App ‘Tinget’ for MP’s - Open data Time to consolidate and upgrade due to increasing complexity! A new time consuming wonder: ‘The Towering Inferno’ What has happened since 2012 ? Here follows a mix of bits and bytes …

5. Folketinget Follow me print Intention: Efficient use of printer rooms, Shared technology among parties and administration Includes print from iPad / iPhone We needed 30 multifunction printers = 100.000 EURO We purchased used Canon printers = 10.000 EURO Users like Follow me Next step to include non Canon printers

6. Folketinget 100 years from now … The State Archives want to save MP’s e-mail correspondence for researchers They asked Parliament for help We made a button in Outlook - Point out the mail(s) - Push the button - Mail copied to special folder When MP leaves the Folketing, staff from State Archives is posted in Service Center

7. Folketinget TingService = Our system for non parliamentary services 10-15 years ago: Ordinary IT hotline handling Later on: Registration of personally belongings Workflows for all kind of services / staff’s, Now: Rooms and installed items registered Preventive maintenance of items scheduled Dispatching is necessary

8. Folketinget Booking System for schools and tourists now in use Parliament turns to be an tourist attraction in line with other entertainment Booking systems will be still more important and demanding Reflection: Standard systems can be a challenge – we rarely match the standard Book a tour in parliament including coffee in tower

9. Folketinget Admittance control system (G4S) This IT system: - organizes card readers in groups - organizes card holders in groups - connect groups in a matrix way - make it possible to handle a red alert A rather complicated data model is needed Security officers have owned system May be an important issue in times of terror threats

10. Folketinget facebook and folketinget.dk Introduced October 2013 Intention: To shorten distance to citizens Rather tuff writings now and then, - often removed by moderators Some users have been removed as users We are not always ready to peoples kind of small talk One could ask one self: - if facebook is fit for organizations?

11. Folketinget A non IT solutions Too many MP’s and staff in line in front of cash register Request: Faster throughput if you put money into ID cards! “I want no money on ID-cards” grunted the old man … We invented the jump-over-the-line token, 1 for salads and 1 for buffet’s

12. Folketinget One more: Call for taxi

13. Folketinget Next step after Lenovo laptops in December 2010. We keep the iPhone (all) and iPad (MP’s and half the Administration) Our plan was to replace the laptop with a hybrid laptop with Windows 8 PRO - helps us if Surface kills iPad - a kind of tablet to everybody Seems we have to add a big and light ordinary laptop Hopefully rolled out before election (spring 2015)

14. Folketinget Tele fees once again TDC existing provider - 65 DKR pr. month pr user, free talk + data Telenor / Telia the new winner - 35 DKR pr. month pr user, free talk + data - substantial discount on terminals (iPhones) – who pay? TDC’s next move right now - 33 DKR pr. month pr user, free talk + data - want to extend existing contract 3 years - and then make your wish list of free gifts Special issue: We do not have a DAS system (Distributed Antenna System) yet ! - Do You ? EU tenders can be mysterious

15. Folketinget Complexity tends to be a thread? We install and integrate an increasing amount of technology (IT, AV etc.) Who should take care of the increasing amount of security technology Have we kept up with sufficient procedures for support ? Have we kept up with sufficient staff for support ? Have we kept up with sufficient changes in working-hour-agreement’s and on-duty-schedule’s ?

16. Folketinget When a tender seems pointless Voting and Conferencing technology from same vendor installed all over parliament It seems impossible to exposure to competition - We have chosen a product concept and have to stick to it What to do? You can ask the top lawyers to do an exception from EU ? OR you can: - ignore the competition issue and - ASK FOR FIXED PROFIT in stead

17. Folketinget An APP for Art & Crap All kind of ART is all ready registered in an old Access database After 10 years a replacement is necessary Now time has come to change from an introvert to an extrovert attitude (APP) New year 2015 a new APP service for what-is-that service and thematic tours

18. Projects completed 2012-2014 IT-development

19. ”Tingdok” upgrade TingDok is the core it- system in the Parliament, including all data about bills, documents, meetings, committees, informations about MP’s etc. In production since 2004 and this is the second upgrade A great project with lots of integrations to other systems A huge project (10 mil. D.kr., two years and >10.000 hours spent) Ting Dok EdixiFT.DK Site- core Lex Dania Voting- system Tv/ VOD Subscr iption

20. Folketinget Improvements after the upgrade: Seamless integration to MS-office Standard functionality in stead of special development Efficient and coherent work-flows Auto journalizing of answers from the Ministries (app. 20.000 p. year). Confidential documents and meetings in TingDok and distribution to “Tinget” (MP’s iPads) Better search on the website and subscription through new keywords on parliamentary documents XML-standards and uniform web services for easier data integration and maintenance

21. Open Data Project (API) Presentation tomorrow

22. ’Tinget’ – MP’s meeting App Presentation tomorrow

23. Live stream of meetings on Smartphones and Tablets One week overview Agenda for the meetings Push-note about the meeting start, delays or cancelling

24. Projects in progress 2014 - 2015

25. Mooving and renewing all websites in the Folketing to a multisite platform: Multisite: Managing more websites on one and the same (Sitecore) platform EU-information site: In production January 2015 New and responsive design Migration of the old website to the new Integration with TingDok Folketingets web site: In production January 2016 New and responsive design Implementation of the new web-strategy Folketingstidendes web site (the Gazette):In production January 2016 New and responsive design Digitizing of all printed Gazettes from 1849 –2004 Mooving FT.dk to a mulisite platform Relaunch of Folketingstidende.dk (includning Rigsdagstidende back to 1849)

26. Folketinget A new web-strategy: Highlights 1.Current interest and topicality (actual and historical theme sites) 2.Connection and collaboration (in data and organization) 3.User friendly and generated by users (more platforms and responsive design, presentation of data based on the behavior of the users) 4.Consolidation and prioritization (improve the ’most used’ functionalities and bring the most popular data out) 5.Visualization and dialogue (including social medias, sharing the parliamentary data)

27. Folketinget Example of a theme site http://s2qvy0.axshare.com/home.htmlhttp://s2qvy0.axshare.com/home.html.

28. Revitalizing the project model in the Folketing Folketinget introduced it’s first project model in 2004 Mature measurement after 10 years: Questionnaire, interviews, analysis High scores: Well implemented and uses in the organization Common language and understanding of the model and the way to work Low-scores: Connection to the Strategy Measuring of effects (score the benefits) Education PMO

29. Folketinget The new project model: Upgrades Update of the model: New methods (agile development SCRUM, optimizing of processes LEAN) More project types included in the model (program, it, building, light) New roles and education: Senior projectmanagers (15 persons) (Light)Projectmanagers Project participants Project owners and members of steering groups PMO New it-tools for PMO and project management (project rooms, informationmanagement, TFS, PM etc.) From PMO to PMS (secretary with more expert knowledge) IT- værktøjer Effekt og gevinst realiserin g Videre- udvikling af PMO Tydelig kobling til strategien Kompete nceudvikli ng Projektm odel version 2.0

30. Folketinget

33. Tower = A restaurant platform + A view platform It department was asked to take part in: - logistics for guests arrival and departure - lifts behavior - max 50 a time Never have so many bright ignorents used their talent on things, they had no clue about Count Up robot

34. Folketinget