1. © 2008 Eventure Events. All rights reserved. Integrating a GIS Viewer with Customer Interaction Center (CIC) Screen Forrest Horner Sacramento County California

2. Many ways to integrate SAP & GIS, …but want to make it easy to use a map. Topics To Discuss Back ground on Sacramento County Goal: Integrate GIS info with IS-U/CCS, cheaply –Basic linkage to GIS: Connection Object –Display map info to Customer Service Rep –Use of GuiXT to achieve integration –Build vs Buy Challenge: Work Orders

3. Sacramento County, California –About 1.3 million citizens –Multiple Jurisdictions, incorporated Cities, Districts, etc Using SAP IS-U/CCS Utility Billing System –Implemented in July 1999 (on v1.1b) –Bill for ~300K customers, ~$300m revenue –Waste Water, Solid Waste, Drainage, Potable Water –…have a SAP tech support staff of: ~8 Background Sacramento County CA

4. As of August 2008, over 9,000 foreclosed properties Sacramento County Hit Hard By Sub-Prime Foreclosure Mess So must do more, with less Each pin on the map is a bank owned property. Output “KML” from SAP…

5. Sacramento County Development down, so revenue down…so must do more with less…example:

6. Connection Object modified to hold Parcel Number County Bills: parcels of land… The county GIS system is ESRI based, and is a primary db of parcel information from the Assessors office. Link by parcel number Intra-net Customer Include - IFLOT table: ZZ_APN

7. County GIS department ESRI based …………….. The CSR’s use GIS browser all day… The ESRI data is rendered via a browser, ESRI ArcView software to difficult for most user’s

8. Customer Service Agent - Front Line Troops Wanted easy access GIS info & maps from CIC If CSR needed to view a map, must bring up a separate GIS browser window, then re-look up the property…

9. Enhanced CIC with GuiXT New set of buttons-n-boxes to handle GIS interaction

10. “Pop GIS” with GuiXT “Viewer” Map is “modal” and sits on top of CIC… Browser can be easily resized, moved, or hidden… SAP “Contract” is shown as layer in GIS

11. What if don’t have GIS/ESRI support? Can use Google Maps! –reverse “geo-code” (get Lat-Long) IFLOT address Google has a ton of features, including a new “Street View”, …and it’s all basically free… Sometimes has more up-to-date info than county db’s. Could store in classification data

12. So, how’s it done (technically)? SAP   ESRI 1.A “zkey” on SAP master data (CO, Device, etc) 2.Custom ESRI intranet browser (Microsoft ASP code) 3.Synactive GuiXT scripts for the CIC screen 4.A few ABAP RFC’s SAP   Google Maps 1.Latitude-Longitude from SAP (look up via ABAP RFC) 2.Synactive GuiXT scripts for the CIC Screen 3.Google Maps API key 4.An internet web page 5.Some JavaScript Integration between SAP & GIS achieved with minimal coding: >100 lines GuiXT script.

13. So what is Synactive GuiXT? GuiXT was the key integration technology WWW.SYNACTIVE.COM GuiXT is a SAP GUI client side ‘scripting’ tool for altering SAP screens. –Does not affect the underlying SAP system (server side) –Allows rapid ‘WYSIWYG’ development Total cost for ~100 end user’s about $20K - $30K –User licenses, training, etc, etc –ROI was achieved in about 2 months

14. GIS Integration: Build vs Buy? Several products that integrate SAP and GIS Example: IMPRESS (WWW.IMPRESS.COM)WWW.IMPRESS.COM –Server based product, useful for Work Order management SAP ArcGIS ESRI-SDE Custom Commercial RFC Middle ware

15. Links to GIS - SAP Resources http://www.saudigis.org/FCKFiles/File/65_E_MostafaAboughanem_KSA.pdf http://www.pidpa.be/en/gis/Pidpa%20GIS%20UC2004paper.pdf

16. © 2008 Eventure Events. All rights reserved. Forrest Horner Sacramento County hornerf@saccounty.net Acknowledgments: SAP ABAP RFC’s: Chris Twirbutt, twirbuttc@saccounty.net twirbuttc@saccounty.net ESRI browser: Allen Briscoe-Smith, briscoea@saccounty.net briscoea@saccounty.net