1. 7 th District Code of Excellence Training Program Welcome

2. Give Your: Name Classification Brief Background

3. Training Program Objectives To improve our workers’ attitudes and productivity on the jobsite, thereby making us more productive and creating more work opportunities for our workers.

4. Training Program Objectives To help our workers cope with the everyday problems that develop on our jobs in a manner that is acceptable to our customers and employers.

5. Training Program Objectives To remind ourselves that we work for customers and our future work is dependent upon their satisfaction.

6. Training Program Objectives To address issues that reduce competitiveness and affect market share without reducing wages and benefits.

7. Why are we here? IBEW Code of Excellence IBEW Code of Excellence

8. PERCEPTIONS “We like using union electrical contractors but we can’t afford to pay a 20% premium for a 5 to 15% productivity gain.” Manhattan Construction, 2006

9. Source: Bureau of Labor Statistics: Leo Troy (Union Sourcebook) U.S. Construction Industry Union Employment Share & Market Share

10. Source: NEBF; Bureau of Labor Statistics U.S. Inside Construction Labor Hours and the IBEW’s Percentage of the Total, 1982 through 2012

11. IBEW Inside Construction Wage Share 1981-2012 65% 30%

12. Seventh District – Inside Market Share 1996-2013 20% % 14%

13. Total IBEW ‘A’ Membership 1964 to 2012 Source : IBEW 1996 Introduction to Strategic Planning 1987 Introduction of Organizing Program 279,572 334,190

14. Seventh District – “A” Membership 1986 - 2014 18,621 21,710

16. 7 th District New ‘A’ Members Source: IBEW Per Capita Report

17. Billions of 2000 Dollars * The approximate value was roughly estimated at 10% of total construction volume. Source: U.S. Department of Commerce, “Value of New Construction Put in Place.” Up 36% Up 53% Oil Embargo 18% drop 21% drop Inside Electrical Construction Approximate Value Put in Place*

18. IBEW U.S. Inside Graduated Apprentices versus U.S. Retirees/Disabled* Source: IBEW Per Capita Report. The National Joint Apprenticeship and Training Committee. *United States Only

19. The 7 th District Code of Excellence is a program designed to provide increased value to electrical construction and maintenance users by enhancing the performance of signatory employers and the efficiency and craftsmanship of IBEW workers. The 7 th District Code of Excellence is a program designed to provide increased value to electrical construction and maintenance users by enhancing the performance of signatory employers and the efficiency and craftsmanship of IBEW workers. 7 th District Code of Excellence

20. Objectives Establish & enforce high standards for worker efficiency and conduct on the job.

21. Objectives Build a new awareness among signatory contractors of the importance of proper management, planning, and supervision necessary to be competitive in the electrical construction marketplace.

22. Why is it important? Competition Competition Marketing Marketing Perceptions by Owners & Customers Perceptions by Owners & Customers 7 th District Code of Excellence

23. Perceptions Highly skilled workforce Higher quality product More productive workforce Safer workforce/Less insurance costs On time/On budget Drug free Flexible and mobile Contractors & Union are business partners the Our View of the Value of the IBEW-NECA Team

24. Perceptions Too expensive Less productive Haven for poor workers Jurisdictional problems Hassles, strikes, slowdowns Restrictive contracts Loss of control of business Bad previous experience IBEW-NECA Team as Viewed by Many Owners and Customers

25. Customer Comments “I made several observations about the lack of productivity of the group of electricians that were being used for lighting and HVAC work. Quite a few of the crew were using picture cell phones that are prohibited. Many folks were just standing around talking, breaks were very long, the workforce worked very slowly.”

26. Customer Comments “Some of the things that have caught my attention with this crew is that they are extremely safe, customer oriented, very approachable, have a high attention to detail and respond quickly to hot topics. They have been awesome in handling the heavy work load, ever changing schedule and are quick to respond to punch list items.”

27. Who is Responsible? Contractors Contractors Workers Workers Contractors & Workers Contractors & Workers IBEW Local Union IBEW Local Union 7 th District Code of Excellence

28. Contractor Responsibilities Management and Planning Management and Planning Effective Supervision Effective Supervision Proper tools and materials Proper tools and materials Safe work environment Safe work environment 7 th District Code of Excellence

29. Worker Responsibilities Customer Awareness Customer Awareness Compliance with contractor’s & customer’s work rules Compliance with contractor’s & customer’s work rules Quality & Safety Quality & Safety Initiative and Productivity Initiative and Productivity 7 th District Code of Excellence

30. Stress importance of the customer Stress importance of the customer Maintain and enforce general rules of conduct Maintain and enforce general rules of conduct Educate membership on workplace ethics Educate membership on workplace ethics Build pride in craftsmanship and quality Build pride in craftsmanship and quality Local Union Responsibilities 7 th District Code of Excellence

31. Leadership Leadership Cooperation Cooperation Education Education Mutual Respect Mutual Respect Joint Responsibilities

32. 7 th District Code of Excellence Solutions Establish Standards of Conduct Establish Standards of Conduct Stress enforcement and accountability Stress enforcement and accountability Provide membership education Provide membership education Recognize employer responsibility Recognize employer responsibility Increasing Productivity

33. 7 th District Code of Excellence Solutions Recognize employer accountability Recognize employer accountability Provide supervisory education Provide supervisory education Define joint responsibilities Define joint responsibilities Increasing Productivity

34. 7 th District Code of Excellence Solutions Standards of Conduct Define and publish Standards of Conduct Enforcement and accountability Worker education

35. Prohibited Conduct and Additional Corrective Action Following Termination by Employer for Cause Prohibited Conduct 1 st Offense2 nd Offense (within one year) 3 rd & Subsequent Offenses Excessive Absenteeism & Tardiness Verbal warning by Business Manager or his designated representative Mandatory appearance before E-Board Mandatory appearance before 7 th District Code of Excellence Committee Poor and Unprofessional Attitude and/or Appearance Verbal warning by Business Manager or his designated representative Mandatory class on the 7 th District Code of Excellence & Mandatory appearance before E- Board Mandatory appearance before 7 th District Code of Excellence Committee Only a Local Union Trial Board can expel a member.

36. Prohibited Conduct and Additional Corrective Action Following Termination by Employer for Cause Prohibited Conduct 1 st Offense2 nd Offense (within one year) 3 rd & Subsequent Offenses Non-Compliance with Employer/ Customer Work Rules Verbal warning by Business Manager or his designated representative Mandatory class on the 7 th District Code of Excellence & Mandatory appearance before E- Board Mandatory appearance before 7 th District Code of Excellence Committee Poor Workmanship Mandatory appearance before E-Board Mandatory Skills Assessment & Required Training Mandatory appearance before 7 th District Code of Excellence Committee Poor ProductivityVerbal warning by Business Manager or his designated representative Mandatory Skills Assessment & Required Training/ Mandatory appearance before E- Board Mandatory appearance before 7 th District Code of Excellence Committee Only a Local Union Trial Board can expel a member.

37. Prohibited Conduct and Additional Corrective Action Following Termination by Employer for Cause Prohibited Conduct 1 st Offense2 nd Offense (within one year) 3 rd & Subsequent Offenses Using “Self- Help” Instead of the Grievance Procedure Mandatory appearance before E-Board Mandatory class on the 7 th District Code of Excellence Mandatory appearance before 7 th District Code of Excellence Committee HorseplayVerbal warning by Business Manager or his designated representative Mandatory appearance before E-Board/ Mandatory Training Mandatory appearance before 7 th District Code of Excellence Committee Harassment of Co-Workers Written warning by Business Manager Mandatory Training appropriate for type of harassment & Mandatory appearance before E- Board Mandatory appearance before 7 th District Code of Excellence Committee Only a Local Union Trial Board can expel a member.

38. Prohibited Conduct and Additional Corrective Action Following Termination by Employer for Cause Prohibited Conduct1 st Offense2 nd Offense (within one year) 3 rd & Subsequent Offenses *Participation in any type of Work Slowdown or Work Stoppage Mandatory appearance before 7 th District Code of Excellence Committee up to possible expulsion depending on the circumstances Mandatory appearance before 7 th District Code of Excellence Committee up to probable expulsion Probable expulsion TheftRestitution equivalent to the value of stolen items Mandatory appearance before 7 th District Code of Excellence Committee Probable expulsion *Under IBEW policy, any member who participates in an unauthorized work stoppage will be brought up on charges by the Local Union Business Manager. Only a Local Union Trial Board can expel a member.

39. Prohibited Conduct and Additional Corrective Action Following Termination by Employer for Cause Prohibited Conduct 1 st Offense2 nd Offense (within one year) 3 rd & Subsequent Offenses *Instigating a Work Stoppage Mandatory appearance before 7 th District Code of Excellence Committee up to possible expulsion depending on the circumstances Probable expulsion Jobsite ViolenceMandatory appearance before 7 th District Code of Excellence Committee & Mandatory Anger Management Training Probable expulsion *Under IBEW policy, any member who participates in an unauthorized work stoppage will be brought up on charges by the Local Union Business Manager. Only a Local Union Trial Board can expel a member.

40. 7 th District Code of Excellence Solutions Employer Responsibilities Reassign ineffective supervision Reassign ineffective supervision Use cost effective skill mix Use cost effective skill mix Manage material and tools Manage material and tools Proper job layout Proper job layout Safe work environment Safe work environment

41. 7 th District Code of Excellence Solutions Supervisor selection Supervisor selection Supervisor education on 7 th District Code of Excellence Supervisor education on 7 th District Code of Excellence Supervisor training Supervisor training Supervisory Training and Education

42. 7 th District Code of Excellence Approval by Local Union Approval by Local Union Approval by Employers Approval by Employers Worker education Worker education Supervisory education Supervisory education Implementation

43. 7 th District Code of Excellence Triangle Customer FOUNDATION IBEW NECA

44. IBEW Code of Excellence

45. 7 th District Code of Excellence Action Plan  Know Your Product  Create A Positive Image  Communicate Your Client Needs  Understand Your Client Needs  Sell & Serve Your Clients

46. Working with Different Personalities

47. Have you ever had to work with one of these types of employees ?

48. AGGRESSIVE DEMEANING ARROGANT INSUBORDINATE UNTRUSTWORTHY DEMANDING UNPRODUCTIVE

49. These people have the ability to make your life very uncomfortable.

50. When working with groups, they can hurt the team spirit or cause the group to isolate them – but no matter what happens, the productivity of your team will be less than it could be.

51. Understanding why difficult people are the way they are is one big step in handling one or more of them when your paths cross.

52. Things we need to recognize

53. Difficult people generally use their behavior because it works for them. That’s how they can gain control over situations.

54. Generally, difficult people have an inability to resolve differences and they strive for a win/lose outcome.