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Sell online process: Agency channel. This material is strictly meant for circulation within the organization/ solely for training and/or education of.

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Presentation on theme: "Sell online process: Agency channel. This material is strictly meant for circulation within the organization/ solely for training and/or education of."— Presentation transcript:

1 Sell online process: Agency channel

2 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Agenda Product details Sell online process FAQs

3 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Introduction to ICICI Pru iProtect Key features under the plan : Insurance protection at extremely affordable premiums Special premium rates for non-tobacco users (For SA>=30Lacs) Instant life insurance cover with simple online application process Additional payout on death due to an accident if iProtect Option II is opted for Tax benefits on the premiums paid Level term assurance plan (Without Return of Premium) Product Category:

4 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. ICICI Pru iProtect at a glance FeaturesICICI Pru iProtect Minimum / Maximum age at entry * 20 / 65 years Policy term10 / 15 / 20 / 25 / 30 years Maximum age at policy Expiry75 years Minimum Premium Rs. 2,000 (excluding service tax and education cess) Accidental Death Benefit (Only with iProtect Option II ) Equal to Sum Assured (subject to a maximum of Rs. 50 lacs) Premium Payment TermRegular pay Mode of Premium PaymentYearly *Age completed birthday

5 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Applying online for iProtect Customer needs to follow the following steps to apply online for ICICI Pru iProtect: Choose between the two available options basis protection needs Option selection Fill in the personal & health related details Personal & health details Accept terms and conditions and pay premium via Internet banking or Credit Card Acceptance and Premium payment Life insurance cover begins immediately on premium receipt for non-medical cases In case a medical examination is required, cover will commence from the date of issuance of the policy Issuance

6 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Immediate life insurance cover For all non-medical cases life insurance cover will begin on premium payment Decision on immediate cover will be shown to the customer before premium payment Risk commencement (RCD) will be equal to the premium received date Immediate cover will be subject to manual de-dup (UW): In case of any discrepancy, the cover will be cancelled and refund of premium will be initiated

7 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Death benefit In the unfortunate event of death of the Life Assured during the term of the policy, the nominee shall receive the following benefits: The above benefits will be payable, only if all due regular premiums have been paid and the policy is in force Plan typeBenefit paid out to the nominee iProtect Option ISum Assured iProtect Option II Sum Assured PLUS Accidental Death Benefit

8 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Accidental Death Benefit (ADB) ADB is an inbuilt benefit available under iProtect Option II Benefit amount payable under this benefit is equal to the Sum Assured (subject to a maximum of Rs. 50 lacs per life) It will be paid out in the unfortunate event of death of the Life Assured only if due to an accident

9 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Understanding Accidental Death Benefit Example 1 Customer applies for iProtect Option II for Rs. 60 lacs of SA Death benefit (In case of death other than by accident): Rs 60 Lacs (SA) Death benefit (In case of death due to accident): Rs 1.1 Cr. (SA of Rs 60 Lacs + ADB of Rs 50 Lacs) Customer applies for iProtect Option II for Rs. 60 lacs of SA Death benefit (In case of death other than by accident): Rs 60 Lacs (SA) Death benefit (In case of death due to accident): Rs 1.1 Cr. (SA of Rs 60 Lacs + ADB of Rs 50 Lacs) Example 2 Customer applies for iProtect Option II for Rs. 30 lacs of SA Death benefit (In case of death other than by accident): Rs 30 Lacs (SA) Death benefit (In case of death due to accident): Rs 60 lacs (SA of Rs 30 Lacs + ADB of Rs 30 Lacs) Customer applies for iProtect Option II for Rs. 30 lacs of SA Death benefit (In case of death other than by accident): Rs 30 Lacs (SA) Death benefit (In case of death due to accident): Rs 60 lacs (SA of Rs 30 Lacs + ADB of Rs 30 Lacs)

10 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Agenda Product details Sell online process FAQs

11 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Points to remember ‘Sell online’ is a platform for assisted sales (customer should fill the application with your assistance) iProtect can only be offered to resident Indians Proposer, Life Assured, Payer needs to be same Payment only through Credit Card or ICICI Net banking Cheque payment will NOT be accepted Currently the product is available in select 54 cities only * Non Jet cases will not be rejected. The cases will be referred to CUW for underwriting decision * Please visit the website to see the list of these 54 locations

12 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application walkthrough Calculate premium Enter personal details Answer health questions Enter beneficiary details Confirm details & make payment online Enter agent details and Select product Access ‘Sell Online’ application

13 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Access ‘Sell Online’ Click on “Buy Online”

14 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Access ‘Sell Online’ Click here to access Sell online

15 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Access ‘Sell Online’ – if clicked on “Buy online link” Click here to access Sell online Click here to see the list of serviceable locations

16 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application walkthrough Calculate premium Enter personal details Answer health questions Enter beneficiary details Confirm details & make payment online Enter agent details and Select product Access ‘Sell Online’ application

17 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Enter agent code – Step 1 Select yes

18 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Enter agent code – Step 2 Enter Agent code & click on search

19 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Select product Select product from available product suite Additional payout on death due to an accident if iProtect Option II is opted for

20 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application walkthrough Calculate premium Enter personal details Answer health questions Enter beneficiary details Confirm details & make payment online Enter agent details and Select product Access ‘Sell Online’ application

21 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Calculate premium Click on “Show My Premium” Enter details of the customer Select Policy term and SA Special premium rates for non- tobacco users (For SA>=30Lacs)

22 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Calculate premium Click here to enter Exact SA Click here to view detailed illustration Click here to proceed for form filling

23 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Calculate premium – exact Sum Assured

24 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Calculate premium – benefit illustration

25 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application walkthrough Calculate premium Enter personal details Answer health questions Enter beneficiary details Confirm details & make payment online Enter agent details and Select product Access ‘Sell Online’ application

26 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Enter personal details Agent code / Name gets pre- populated Enter personal details of customer

27 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Enter personal details Enter communication details Provide details of existing Insurance Select Continue Select applicable documents

28 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application walkthrough Calculate premium Enter personal details Answer health questions Enter beneficiary details Confirm details & make payment online Enter agent details and Select product Access ‘Sell Online’ application

29 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Enter Nominee details Enter Nominee details * * If Nominee is a minor, application will ask for appointee details

30 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application walkthrough Calculate premium Enter personal details Answer health questions Enter beneficiary details Confirm details & make payment online Enter agent details and Select product Access ‘Sell Online’ application

31 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Answer health questions

32 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Answer health questions Fill in details, if any one question is answered as ‘Yes’

33 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application walkthrough Calculate premium Enter personal details Answer health questions Enter beneficiary details Confirm details & make payment online Enter agent details and Select product Access ‘Sell Online’ application

34 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Confirm details * You can go BACK and change if any of the details are incorrect Preview the details entered*

35 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Confirm details Go through the T&C and Accept Download the PDF of application form for reference. For medical cases, this form will have to be submitted with customer’s signature Click Continue to move to payment section

36 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Payment screen Notification of Instant Cover, if applicable Select the desired payment option and Click on Pay Customer should make payment only through his own Credit Card or Net Banking account

37 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Payment webpage On Successful payment Thank you message on website & mail Cover Note for STP and Premium Acknowledgement for NSTP via mail Select the desired payment option and bank Click Pay premium Declaration by customer on using his/her own CC or DC

38 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Confirmation webpage Confirmation about the application details. Click on Confirm to proceed to the payment gateway page Payment gateway server disclaimer

39 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Payment options – credit card

40 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Payment options – debit card

41 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Payment options – net banking

42 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Payment options Cheques / cash will not be accepted Currently debit card, credit card and Net banking options are available of 54 banks

43 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Acknowledgement screen SMS and Email acknowledgement also sent immediately to customer.

44 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Post online application submission Update business codes Auto upload in LA Submit all applicable documents at branch Issuance trigger

45 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Access ‘Sell Online’ Click on “Buy Online”

46 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Updating business details Click on Business details link.

47 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Updating business details Select Agency channel

48 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Updating business details – Agency Validation on App no & Customer DOB Non-mandatory field

49 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Post online application submission Update business codes Auto upload in LA Submit all applicable documents at branch Issuance trigger by branch

50 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Completion of the Login process Once the business details are are submitted The application details will be uploaded directly in Life Asia, and The login process will be successfully completed If business details are not submitted The case would not be updated in Life Asia

51 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Post online application submission Update business codes Auto upload in LA Submit all applicable documents at branch Issuance trigger by branch

52 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Documentation Following documents need to be submitted at the branch: Medical applications / Non-medical applications Printed copy of the online PDF Application form with customer signature Age Proof Income Proof ACR Signed customer declaration form Address Proof 1 passport size photograph Documents needs to be the same as selected while applying All supporting documents have to be submitted at the branch with the application number clearly mentioned on each of these Supporting documents can be downloaded from http://www.iciciprulife.com/public/Others/Download-Center.htm

53 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Customer declaration form Application no Name of customer Product name Agent code Agent Lic# Customer signature Available under Application Form section @ http://www.iciciprulife.com/public/Others/Download -Center.htm

54 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. ACR ACR to be filled by the advisor/ SP, verifying the customer details Available under Application Form section @ http://www.iciciprulife.com/public/Others/Download -Center.htm ACR to capture following codes as applicable: LOB/agent code Application no Bank/Branch/Source

55 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Post online application submission Update business codes Auto upload in LA Submit all applicable documents at branch Issuance trigger by branch

56 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Application completion and Issuance Customer Completes Application Prepare ACR Collect applicable documents Auto upload in LA & Contract creation Contract Pending For Issuance Policy Issuance Triggered on document acceptance & medicals Submit all three at ICICI Pru branch FSC/ Advisor Activity Customer Activity System Activity Policy ready for issuances post document submission at ICICI Pru branch

57 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. Agenda Product details Sell online process FAQs

58 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. FAQs What is the credit available for iProtect? 100% credit will be available for iProtect to all stakeholders – similar to all products How is it different from other term plans in the market? ICICI Pru iProtect comes with host of unique features which are very new for the life insurance industry: Completely online: fill in your details & pay online. Cover starts immediately for non-medical cases Instant Life Insurance Cover: up to a certain limit, your life insurance cover starts as soon as you pay premium online These features were earlier seen only in the General Insurance space. Now you can buy life insurance at the click of a button Other online term plans don’t offer Accidental death benefit, which provides enhanced cover at extremely low cost

59 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. FAQs Is iProtect compatible for all browsers (Firefox, Chrome, IE, Opera, etc.) iProtect application is best viewed using Internet Explorer 6. If you are using Internet Explorer 8, then please select ‘Compatibility View’ in the Tools dropdown in your top taskbar While applying for iProtect if I do not complete the online application form / if there is an error, do I have to start the application all over again? At any time during the online application process for iProtect if a user drops out & leaves an incomplete application form, an auto email is sent to the email address which the user has provided in course of the application process. The user can resume the application by simply clicking on the link received in this email.

60 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. FAQs What confirmation do I get for iProtect when I apply online? When you complete the online application, after the payment is done, for iProtect an auto email is sent to the customer's email address entered during the application process & a SMS is also sent to the customers mobile number as mentioned during the online application. What about the process post the online application? Like medicals, underwriting, etc. The rest of the process stays the same as the normal process. How much time does it take to complete a transaction? The entire application process would take about 10-12 minutes using a normal internet connection.

61 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. FAQs While making the online payment for iProtect, there was an error message shown on the payment gateway. So does that mean that the payment did not go through? Errors at the payment gateway stage, though rare, are observed. The most common concerns are if the payment has been received at our end or if the payment has been made twice In any such situations, it is advisable to check with the bank/credit card company for details of the payment In case a customer’s credit card or internet banking account gets charged twice & it is verified & confirmed at our end, then the extra premium charged would be refunded as per the existing reversal process.

62 This material is strictly meant for circulation within the organization/ solely for training and/or education of the employees of ICICI Prudential Life Insurance Co. Ltd. or its advisors, corporate agents or brokers and should not be further circulated or used for presentation to a prospect or general public at large. For any queries please write to: sellonline@iciciprulife.com

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