1. The Source for Housing Solutions Motivational Interviewing, Trauma-Informed Care, and Critical Time Intervention Kim Walker, Senior Program Manager, CSH September 23, 2014

2. Our Mission Improve lives of vulnerable people Maximize public resources Build strong, healthy communities Advancing housing solutions that:

3. Supportive Housing Training Center

4. Caveat

5. Motivational Interviewing

6.  Express Empathy  Develop Discrepancy  Avoid Argumentation  Roll with Resistance  Support Self-Efficacy

7. Reflective Listening “It sounds like your primary concern is...” “I want to make sure that I’m understanding this correctly…” “What I hear is...”

8. Open-Ended Questions  Establishes an atmosphere of acceptance and trust by defining your role as one who listens.  Encourages the speaker to do most of the talking.  Encourages the speaker to explore her/his problem.  Cannot be answered by a “yes, ” “no” or other short answer.

9. Trauma-Informed Care  Based on an understanding of the significant ways in which trauma impacts lives and ensures that services and supports are delivered in a manner consistent with supporting survivors of trauma

10. Trauma-Informed Care Understanding Trauma and Its Impact Promoting Safety Ensuring Cultural Competence Supporting Consumer Control, Choice, Autonomy

11. Trauma-Informed Care Sharing Power and Governance Integrating Care Healing Happens in Relationships Recovery is Possible

12. Critical Time Intervention: Basics  Time-limited with specific phases dictating type and intensity of case management  Goal is to ensure successful transition back into the community  Works by strengthening ties to services and supports and providing emotional and practical support

13. Critical Time Intervention

14. Resources  Center for Social Innovation/t3 www.center4si.com/training  Critical Time Intervention Website www.criticaltime.org  National Center on Family Homelessness www.familyhomelessness.org  CUCS (New York City, NY) www.criticaltime.org

15. The Source for Housing Solutions Kim Walker Kim.walker@csh.org 323-681-8266