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Business and corporate information literacy: Mining the web for business and information tools Barbie E. Keiser October 2006.

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Presentation on theme: "Business and corporate information literacy: Mining the web for business and information tools Barbie E. Keiser October 2006."— Presentation transcript:

1 Business and corporate information literacy: Mining the web for business and information tools Barbie E. Keiser October 2006

2 2 The premise Knowledge workers typically spend 25% of their workweek seeking and analyzing information –How much more productive could your organization be if workers were better prepared? –What opportunities has your organization lost? –As a company, what could/should you do?

3 3 The solution Cultivate information literacy –What this does for your organization –For your industry –For your country

4 4 What is information literacy? The ability to recognize when there is a need for information To determine what information is needed to make the decision To be able to identify, locate, evaluate, and effectively use that information for the issue or problem at-hand

5 5 Socio-economic and political development are best advanced by… People who recognize their need for information and can identify, locate, access, evaluate, and apply the needed information Entities that organize and manage information so that their employees, suppliers, customers, and joint-venture partners can easily access and use it

6 6 In an information literate society Benefits Citizenry that can actively participate in government decision- making Ability to use e- government opportunities Value Media-literate, informed voters Productivity –Citizens –Government

7 7 An informtion literate industry Benefits Easy access to industry from those abroad Informed potential pool of investors Value Increased foreign trade and foreign direct investment

8 8 An information literate entity Benefits More efficient workforce, experiencing less frustration Individual companies able to take advantage of opportunities in an expeditious manner Value Productivity of workers –Options for teleworking (telecommuting)

9 9 If the premise is… Knowledge workers typically spend 25% of their workweek seeking and analyzing information Then your job must be to reduce the time it takes for knowledge workers to find and analyze information

10 10 How do you accomplish that? Support, encourage, and invest in lifelong learning Build industry-specific portals with an information literacy component Customize generic education/training programs for your specific industry Organize and maintain organizational caches of information Understand that policies can influence practice

11 11 What can we do today? Provide a framework for identifying what business information is needed concerning markets, industries, companies, products, and services Review what information is available (and what is not), which resources have value-added content and unique data, and how to get the most for your money (trade-offs) Demonstrate techniques for finding quality resources and identifying key alerting mechanisms

12 12 Three questions you should ask Where should I go first? Where is what I want/need most likely to be? Who has done this already?

13 13 Business information or business intelligence (BI)? Information continuum Three levels of business intelligence Thinking globally, acting locally (& vice- versa) Drilling down, looking sideways, chaining forward, back-linking –Link analysis Best/exemplary practices Monitoring –Business resources –Specific topics –Stream of information

14 14 Objectives for any business intelligence program Improve your ability to recognize changes that are occurring in the environment Improve monitoring efforts –Deepen your knowledge –Anticipate activities Be aware of shifts in focus or emphasis Interpret & clarify Determine trends and interrelationships Provide insight and understanding

15 15 What’s required for success An organized approach Keeping up with the industry Knowledge of sources available, source availability options/ access requirements Use of secondary sources that lead to primary Authentication of quality content and reputability of authorship Negotiation skills (licensing) A network of people Organization of information from the users’ point of view Distinguishing information ownership from management responsibility Focused on the needs of the client Ability to manage expectations

16 16 Research associated with BI can be complex Topics may be targeted or broad Often time-sensitive Involving a combination of environmental scanning and monitoring Requiring attention to detail and innovative research strategies, with knowledge of/access to a wide range of resources, both primary and secondary

17 17 When considering new tools Diverse types –Complementary (back-ups) Perils of an Internet start-up Why the good ones get acquired (and what happens afterwards) Finding aids and monitoring tools What’s right for you

18 18 Cultivating information expertise Determine the intelligence requirements Understand what information is available (and what is not) Highlight “the best” Educate others & manage expectations Present business intelligence designed to initiate ACTION

19 19 Segment the industry and for each segment… Acquire lists/directories of companies participating within each industry segment Target particular geographic areas Set financial characteristics (e.g., sales) for screening purposes Build company files; construct company profiles Compare targets qualitatively (strengths/ weaknesses; management styles; markets) and quantitatively (financials) Devise strategy(ies)

20 20 The payoff Delivery of more timely, more accurate, more focused information to those who can make the best use of it Better decision-making capabilities Reduced information source redundancy and minimal duplication of effort Savings in time, money and effort

21 21 The simple business intelligence model Collect data using a wide variety of sources and formats Organize information (and resources) for multiple uses and users Judge the value (of information and resources) Analyze the information Disseminate information, but communicate intelligence that leads to ACTION

22 22 Typical problems Responsibilities for information gathering are unclear Not comprehensive Ill-equipped information gatherers (and recipients Lacking focus No historical perspective Data by the truckload (and mostly incomplete) Lack of support (from senior management) –Resistance (no time or desire to read material collected) Time mismanagement (too much on gathering, not enough on analysis) Unwillingness to share

23 23 Understanding client needs What the client does Where information plays a role What type of information –Ongoing interest vs. ad-hoc request Which sources and tools Personal preferences –Level of detail –Modes of delivery –Frequency/timing of delivery Importance of a stream of information (particularly for discerning trends)

24 24 The Internet both changes and helps… How information enters the public domain (and how quickly) How information is distributed (and how quickly) What decisions need to be made regarding the acceptance of information What actions need to be taken by the recipient Providing access to (global) information resources Timeliness of data/updates Economics

25 25 Changing your mindset Don’t just look for electronic versions of print publications Demand added-value from each site Be aware of who is responding to questions

26 26 Fee-based resources vs. free via the WWW Structured (fielded) data –Special features (tables, lists, rankings, multicompany, case studies, forecasts) Historical framework –Trend analysis –Future-oriented (projections) Contact with sources Time-sensitive activities Flexibility Situation-specific May be worth the $ in terms of: –Time spent –Frustration levels –Advanced search capabilities –Ease of manipulating data –Ability to download –Permission to share with others

27 27 How to reach these resources WWW search engines (& what you need to know about how they work) Traditional information sources Web-based business information directories, databases, portals, and pathfinders Selected news aggregators and feeds Bibliographies, guides, journals & books Personalized news sources/services Web channels & industry servers Malls and gateways Portals and vortals Global business, finance, investment & trade Industry-specific sites and searches Go direct (single sites) Virtual everything Social networking tools

28 28 Search engines Indexed search services Subject directories Meta-search engines –Toolbars Region & country-specific Image handling –Voice (audio) and video Pods and vods Metasearch engines Discussion boards and chats, wikis and blogs Caveats –Some are better than others –Size isn’t everything –The freshness test –Handling frames –Dynamically-generated page search capability –Relevancy & links –Subject specificity –Adding features all the time

29 29 Podcasts & podcasting Podscope Podzinger RocketInfo ( o/portal.jsp) o/portal.jsp Feedster ( Get A Podcast Podcast Directory Podcast Alley Podcasting Station (http://www.podcasting- Podcast Pup Digital Podcast Every Podcast Podcast Empire SpeakWire Casting Words Blog Explosion ( /podcast/) /podcast/

30 30 Need help choosing a search engine? Best of the Bots ( Search Engine Watch - formerly Gregg Notess ( Search Engine Showdown ( The Spider’s Apprentice ( Best Search Tools Chart ( Search Engine Relationship Chart ( lationshipchart.htm) lationshipchart.htm NoodleTools ( es/information/5locate/adviceengine.html) es/information/5locate/adviceengine.html Pandia Search Engine News ( VirtualSalt ( Comparing major search engines ( Phil Bradley ( Web searching tools ( Business-to-Business ( iTools ( LLRX Search Engine Comparison Chart ( Search Engine Lowdown ( Search Engine Watch Forums ( Search Engines ( Seasrch Strategies for the Internet ( ALA Toolkit ( olkitexpert.htm) and Public Libraries Briefcase ( ass/brasspubs) olkitexpert.htm ass/brasspubs Web Search Guide Comparison Charts ( WebSerch ( Searching Google Effectively ( ricks_85x11.pdf) ricks_85x11.pdf

31 31 Searching online: Search engines & directories Excite –Images, news, audio, video –Business news on homepage AltaVista –Images, news and video WebCrawler –Images, news, audio and video –Yellow & white pages A9 Cydral image search ( FAST search ( –Audio, video, pictures, news Wondir ( ASK ( now includes Teoma and DirectHit AlltheWeb –News, pictures, video, audio Blinkx –Search over 1,000,000 hours of audio, video, podcast, vlog and television content for Reference and Directory Exalead Clustering – –Vivisimo – Yahoo – onomy/ onomy/ Google ( vs. –Use the “more like this feature” –Soople –Mygooglesearch Galaxy Business and Commerce – Dmoz Open Directory Project – ( Toolbars –Google, Yahoo, metaEUREKA

32 32 Finding and searching newer technologies Blog list (http://www.blogcatalo OpinMind Feedster & Daypop PreFound Search4rss Waypath Podscope Blogdigger SingingFish (http://search.singingfi IncyWincy MediaCHANNEL Podzinger Rocketinfo (http://www.rocketnew Technorati

33 33 Malls & gateways Resource Discovery Network for Business Studies ( is now Intute ( Academic Info Business Administration ( Social Science Business and Management Information Gateway (

34 34 Add-ins that will help WebWhacker ( Copernic WebFerret by FerretSoft Bookmarklets –List All Links ( m/tools/data/index.phtml) m/tools/data/index.phtml Tool bars Alert systems –Google Alerts ( Web change notification –Autonomy &Verity –Watch That Page –Infominder –Watch360 –ChangeDetect –TrackEngine –Karnak –Website-Watcher ( –Trackle

35 35 Keeping up with it all Locator tools –Internet Scout Report & NSDL ( –Freepint ( –Internet Resources Newsletter ( –Librarians’ Index to the Internet ( –Argus Clearinghouse ( –BUBL ( –The Virtual Chase ( – ( –ResearchBuzz – –CyberSkeptic’s Guide ( –AcademicIndex ( Current awareness alerting services –Clipping services –Reputation monitoring –Personal –Distributed Sources for these services –Traditional online services –Initial Web-based services (now acquired) –Web-based services Using colleagues as a resource –BusLib-L

36 36 Improving with age Personalization & mass customization Globalization & media diversification Web-based search tools & technology –On the Web –Via the Web –The Invisible Web CloserLook ( –Subject specificity –Media-specific

37 37 What’s old becomes new again QuickBrowse Awasu CyberAlert TracerLock Webclipping NewzCrawler Nexcerpt Burrell’s Luce ( Metro Monitor News ( Videora Feeds2Read ( Vanderbilt Television News Archive ( BlinxTV ( Newsiq Teleclip TVEyes ( Singingfish New Media Intelligence ( Clip Syndicate Critical Mention Morningside Partner ( VMS for news & ads ( FAST Tracking & Monitoring (

38 38 New tools from old names PR Newswire –eWatch Flat pricing Analyst review Access clips from a secure(?) homepage –NewsPrompt business & financial news from 18,000 sources –PRWeb press release distribution for small business Journalists Free syndication AP (InfoDesk) –Online subject catalog of sources UPI NewsTrack and Perspectives Remember Reuters TargetNews? Excite? BBC Monitoring ( AFP Direct (http://www.afp- Tribune (Yellowbrix & FluentMedia) Content Solutions –ClariNET is now part of Yellowbrix Comtex Industry Updates & News Solutions ( Times News Tracker incorporated into TimesSelect ( tsell.html) tsell.html Moreover –Blog Monitoring Tool ( local/page?k=librarian&o=rss) local/page?k=librarian&o=rss –FeedDirect (general & consumer news headlines for Web sites) NorthernLight MagPortal Esmerk

39 39 Web-based services Tracked searches –NewsLibrary ( Online news clipping –ClipGenius –NewsGuard –CustomScoop Custom newsletters –Inbox Robot Conversation Monitoring –Converseon Ad tracking –News Power Online ( Concentrating on Weblogs –PubSub Topic blogs –Intellnet ( –Journalist’s Toolbox (http://www.americanpressinst

40 40 Why employ these tools Identify good sources that you didn’t know before –Global & local –New publications as they are released –Commentary Convenience –Incoming formatting meets your personal needs –Reformatting for customized delivery to others Personal options –Small Town Papers –Desktop or email DesktopNews WorldFlash (ticker) –Pop-up Alerts (TriggerNews) –Headlineviewer –Summary with link to full-text –Web page (NewsIndex) Sharing your personal news clips with others – –Web page –Blog

41 41 Options that make reputation monitors different from alerting services What they monitor (sources and media) How they monitor (and how often) How well they improve their monitoring efforts Search & deliver functionality Flexibility Back-end support for further analysis

42 42 When choosing a news delivery service… The type of information you need Cost limitations Presentation format –Headlines –Summary –First paragraph (with link to full-text) –Full-text Delivery mechanism(s) –Scroll ticker vs. email –Push vs. pull vs. cast Security issues Redistribution rights Personal & shared –Clipping services –Current awareness –Reputation monitoring services

43 43 What is reputation monitoring? What people are saying –Press coverage (positive & negative) Official vs. Web-based Printed vs. real-time Editions vs. continuous updates –Competitors, customers, suppliers, employees To whom (& how many) How quickly and frequently is this repeated Effect of the Web –Using these same services to diffuse rumors

44 44 Blogs Threads are not enough: Blogspace needs more –Explicit mechanisms of clustering and group formation –Indexing and advanced classification –Easy shift from headlines to abstract to first para to KWIC Hyperlinking to full-text Interconnectedness of Weblogs, bulletin boards, and chats –Repetitious information when blogs use similar feeds –Strength of moderators/facilitators –Activity of blog –Timeliness of chat –Watch who comments on what

45 45 Discussion groups: Lurking & using Using Online Discussion Groups –Post product information –To gain insights on brand reputation, ways to improve services, diffuse erroneous information –Know that not every posting warrants a response –Learning the etiquette of a group will help you appreciate how best you can influence it Tools for Monitoring (& More) –Internet FAQ Archives ( –TalkCity – –Socialtext

46 46 Tools for content integration & management Personal content managers –Snippy (http://www.researchage –SurfSaver –Tinderbox ( m/Tinderbox/index.html) m/Tinderbox/index.html – –HTTrack –ContentSaver Collecting, organizing, publishing, and sharing with ease –Onfolio –Traction Software –firstRain –Relegence FirstTrack ( –InMagic Gatherer & Profiler ( – Principles of ECM (

47 47 Making sense of that which you retrieve Discover & harvest using intelligent bots –BrightPlanet –Envisional Intelligent navigation –Endeca –InQuira –Siderean Text extraction & analytics –Cymfony –IBM’s Webfountain Content mining –Data, text, & Web Netowl –Email messages – Privacy & ownership issues Languistics Island Duck (for customer feedback) Google your email with Interwingle ( Google’s Gmail (

48 48 Different technologies, approaches, & purposes Data transformation –Retrievalware & text categorization (Convera) –Intelligent tagging (ClearForest) –CAI (nStein) Automated summarization –SurfWax Decision support –Knowledge.Works (http://www.cipher- Predictive modeling & scoring –Intelligent Results

49 49 Reality vs. opinion Sci/tech proceedings and conference presentations Government releases –Communism –Revisions –Floating ideas through “unnamed sources” Advocacy groups as part of the grassroots community movement –Bias often unstated; sometimes unclear Newspapers –Corrections –Editions –Ombudsmen News vs. opinions –Mixing editorial content with news (http://www.opinion- –Separating editorials from news –Editorial analysis within a political campaign

50 50 Opinion tracking Polling –Services/Organizations –Topics New tools for polling –Ease of online voting & sharing results Consumerism

51 51 Consumerism Traditional sources –Consumer Reports (http://www.consumerReports.or g)http://www.consumerReports.or g Government sources –Recalls ( Professional & user reviewers Product-specific reviews –Auto –Computer ews ews Age-specific –Children Online catalogs with “top ten” lists Appliance 411 ( Best Stuff ( Consumer Democracy ( Consumer Product Reviews ( Consumer Search ( onsumerSearch/home.xml) & ( onsumerSearch/home.xml –Productpedia (,1516,1-0- 0,FF.html),1516,1-0- 0,FF.html eOpinions ( RateItAll (

52 52 Thinking logically for quality Pay attention to extensions Basic information & freshness –Alexa –Bookmarklets Follow the links (forward & back- chaining) –Fagan Finder –Bookmarklets Visualization tools –Semagix –WebBrain –Anacubis –Grokker ( –Kartoo –Touchgraph Excellent region- specific business sites Emerging nations and markets Reputable world trade sites Expanded news sites Interested parties with “name recognition” –Management consultants –Accounting firms –Commercial & investment banks

53 53 Web site evaluation criteria Source credibility Purpose Coverage and scope Date of creation Quality Output options Documentation Customer support Value-to-cost ratio Privacy Site map

54 54 Look for academic curricula & support Course syllabi Published articles & working papers (past & ongoing research) Dissertations/theses Case studies University-based research centers –Databases –Self-archiving ( archives.shtml) archives.shtml Economics ( Open Access Repositories – – holarship / holarship / Subject-specific libraries (e.g., business) –Bibliographies & pathfinders BizEd ( rn.htm) rn.htm Subject Finder – Business Studies ( tegory/business.asp?q=Busines s+Studies&s=Search&mode=all) tegory/business.asp?q=Busines s+Studies&s=Search&mode=all Scholarly Societies Project – Business, Economics & Mathematics ( ety/genbuseconmath_soc.html/) ety/genbuseconmath_soc.html/ Very Large Database (

55 55 Translation plus Browser prompt to install character sets –Fonts in Cyberspace ( Industry- and country-specific resources –Human intervention –Technical translations –Glossaries ( Software Free online translator services –Business-related Quotes online ( –Travel-related –Learning languages Verbix –Web tools Links to other resources Limited options ( International business practices, customs, & etiquette –WorldBiz International Database ( Babelplex Free Translation Tools ( ation_tools_and_online_services.htm) ation_tools_and_online_services.htm Google search ( Online Translation Guide ( Babelfish ( from AltaVista ( Google language tools ( AllWords ( Machine translation ( – Translate ( Fagan Finder Translator Wizard ( Free online translator service ( OneLook Dictionaries ( Systran Language Translation ( Portuguese Translations ( AlphaWorks ( News about translation tools ( ation) ation WordReference YourDictionary

56 56 Three categories of research Market Industry Company Background General business climate Risks Trade issues, barriers, statistics Population, demographics & social/lifestyle issues Health, education & religion Ethics & values Technology & infrastructure Legal/regulatory environment

57 57 Three categories of research Market Industry Company Statistics Legal & regulatory issues Technology Trends & forecasts Current activity Structure

58 58 Three categories of research Market Industry Company Background data (Corporate description) Financial performance Products and services Markets (and customers) served Operations Employee data

59 59 Caveats at the market-level Country classification –Geographic region – Type of economy – Stage of economic development – Political organization Comparing country data –Tips –Problems

60 60 Competition at the country level Global Competitiveness Program ( Competitive Institute ( International Budget Project ( tes/dev_econ.htm) tes/dev_econ.htm Competitive Indicators (World Bank) World Competitive Yearbook (IMD - Lausanne) Competition Policy – UK ( Berkeley Roundtable on the International Economy ( Globalization ( Index of Economic Freedom - Country Guides ( x/countries.cfm) x/countries.cfm Competitive Alternatives - KPMG's guide to international business costs ( html) html Doing Business Guides –Deloitte/EIU ( –World Bank Benchmarking Business Regulations ( – –Commercial Guides (US Department of Commerce) International Business Reports for Corporate Intranets! Country Briefings ( EIU Online Store ( – World Investment Service Country Commercial Guides (http://www.foreign- Economist Country Briefings ( Library of Congress –Country studies ( –Portals to the world ( –Country profiles ( & & & EarthTrends Country Profiles ( Country Watch ( World Economic Forum Country Guides ( or.nsf/Content/KB+Country+Profiles) InfoShop at the World Bank ( ation) ation

61 61 Emerging nations and markets International agencies –Institute of International Finance Emerging Markets Research ( –World Economic Forum ( Regional organizations –North-South Institute (http://www.nsi- –Transitions Online ( &IdPublication=4&NrIssue=76) &IdPublication=4&NrIssue=76 Governments –Canadian International Development Agency ( –Background Notes ( Commercial databases –Directory of Development Organizations ( –S & P Emerging Markets –ISI Emerging Markets - Internet Securities ( ) –World Marketing Data and Statistics ( Libraries –Virtual Library on International Development ( Licensing Digital Information ( InfoNation ( advanced.asp) advanced.asp International Data Base ( Emerging Markets ( Snapdata ( Fund Research –Emerging Portfolio ) Investment Banks –Pangaea Partners ( –Commercial Banks Wachovia/First Union (,,13_54_ 3987_1068,00.html),,13_54_ 3987_1068,00.html International Country Studies – Exceptional links ( Igostats ( – Free trial

62 62 Emerging nations and markets Libraries –Virtual Library on International Development (www.acdi- –Finding International Statistics Online ( ml) ml –GlobalEdge Country Insights ( –VIBES ( –Everything International – Company & Industry Data ( –Resources for International Business & Marketing ( ktg2.htm) ktg2.htm –Research Guides – Baker Library ( Least developed country report ( D=3073&lang=1) D=3073&lang=1 Investment Promotion Network – Direct Foreign Investment ( Development Gateway (’s Country Profiles Oxford Economics ( ( 2/abc22gif.html) 2/abc22gif.html Economics, Business, and Environment Country Profiles ( ex.php?theme=5) ex.php?theme=5 Economist Country Briefings ( Eldis Statistics Guide ( Finding International Statistics Online ( html) html Global Knowledge for Development ( h) h Global Gateway ( ml) ml Resources for International Economic Development ( OneWorld – NationsOnline ( UNIDO ( GLO) GLO

63 63 Problems with comparing country data Base years Methods of estimating Methods of data collection Extent of coverage* Precision of definition Scope of territory Margins of error Currency conversion Updates & revisions*

64 64 Tips for comparing country data The more detailed the publication, the greater the time lag The more accurate the statistics, the greater the time lag Appreciate how the Internet changes the equation

65 65 Economic and trade data National accounts Measures of inflation Labor statistics Financial statistics Risk Foreign trade

66 66 Economic data Don’t limit your search to government sites for the country in which you are interested Try international agencies, other governments (3 rd countries), commercial & academic sites

67 67 Economic data collection issues Measuring National Accounts Effect of inflation –Measures of inflation Use GDP deflator for macro analysis Use PPI or CPI, as appropriate Political environment Exchange rates Purchasing Power Parity Index (PPP) tries to factor in the underground economy and other intangibles For a truer cost of living, try the Big Mac Index Relocation services Hotel costs

68 68 Economic and trade data World Economic Outlook (IMF) Euromonitor’s World Economic Factbook World Tables (World Bank) OECD –Economic Outlook –Historical Statistics Eurostat National Accounts ESA Aggregates UN System Pathfinder – Economic development ( pathfind/frame/start.htm) pathfind/frame/start.htm System of National Accounts Balance of Payments Statistics (IMF) Handbook of Economic Statistics ( ducts/hies/index.html) ducts/hies/index.html Index of Economic Freedom ( rch/features/index/index.cfm) rch/features/index/index.cfm International Budget Project (http://www.internationalbudge

69 69 Data sources: US economics Business Statistics of the United States National Income and Product Accounts Survey of Current Business Consumer Price Index and Producer Price Index (BLS) “Guide to Economic Indicators” Economic Statistics Briefing Room ( r.html) r.html Joint Economic Committee ( US Census Bureau ( –Census Bureau Economic Programs ( –Commercial products (CACI) –Census Economic Briefing Room ( bin/briefroom/BriefRm) bin/briefroom/BriefRm –Business & Trade Services ( iness.html) iness.html Bureau of Economic Statistics ( Bureau of Labor Statistics ( Stat-USA ( usa.html) usa.html Federal Reserve Boards –International Economic Statistics Database ( –Index to Reserve System Economic Publications ( print/index.html) print/index.html –Federal Reserve Education (http://www.federalreserveeducation.o rg/FRED/)http://www.federalreserveeducation.o rg/FRED/ –Beige Book ( eigebook/2006/) eigebook/2006/ Business Cycle Indicators (http://www.conference-

70 70 Personal favorites: Economics Statistics –World (Bank) Development Indicators –UN Common Database ( asp) asp –United Nations Statistical Division ( –US Census Bureau Statistical Agencies International ( –World In Figures ( –Sources of Economic and Financial Statistics ( ml) ml –http://econ.worldbank.org ( Social Science Research Network ( Economics Classroom ( For the public –AmosWEB Pedestrian’s Guide to the Economy ( –Moody’s ( –Dr. Ed Yardeni’s Economics Network ( –Dr. T’s ( –QuickMBA ( –Free Lunch ( –Economic News Feed ( Associations & think tanks –American Economics Association ( and ( EconLit ( –Association for University Business and Economic Research ( –National Bureau of Economic Research ( –Econometrics Journal Links ( –AEI's monthly newsletter on economic trends in the United States and abroad ( –Economic Strategy Institue –EconPapers ( –Economic Policy Institute ( –Economics Search Engine ( –Journalists’ Guide to Economic Terms ( y.html) y.html –Institute for International Economics ( –Library of Economics and Liberty ( – –Theoretical Economics Open Journal ( –Center for Economic Policy Research ( – –Index of Economic Freedom ( –Independent Institute ( –Urban Institute (

71 71 Personal favorites: Economics Commercial Sources –Economist Intelligence Unit (EIU’s latest) –Blackboard Scholar ( p) p –B&E data links (http://www.econ- –BPubs – Economics ( –InfoMine – Business & Economics ( bin/search?category=busecon) bin/search?category=busecon –Terrible site, great links ( –Economic History ( –EconMagic Economic Time Series ( –DRI – WEFA ( – – Research Tools ( –Law and Economics ( – Best of the Web Economics Blogs ( – –Kiplinger forecasts ( –Roubini Global Economics ( –VLRC Economics Links ( –International Economics Study Center ( Academic Sites –Columbia University ( –Area Studies ( –Economic Resources for College Teachers ( –BizEd ( –University Economics Departments ( –Econ Links ( –Econ Links ( –Economics Information Sources ( –Internet Resources for the Economy ( –Economics and Economic Statistics Research ( –Internet Economist ( –Researching International Economic Law ( –SOSIG Economics ( cat/econ.html) cat/econ.html –Economics Subject Guide ( –Scandinavian Working Papers ( –Teaching K-12 Economics ( 12/home.cfm) 12/home.cfm –WebEc ( –Stanford Institute for Economic Policy Research (http://www- –Berkeley Law & Economics Working Papers ( –Economics Net-Textbook ( –Sources of Economic and Financial Statistics (

72 72 Personal favorites: Financial statistics International Financial Statistics (IMF) with trial account ( –Financial Market Update ( p) p Institute for International Finance ( International Finance Corporation ( Bank for International Settlements ( Foreign Direct Investments Online ( 3&lang=1) 3&lang=1 Global Financial Data ( Financial Market Trends (OECD) Bretton Woods Project ( Treasury Bulletin ( Board of Governors of the Federal Reserve System ( –Historical releases ( –Federal Reserve Bank of Chicago ( –FRASER ( –Liber8 ( –Federal Reserve Bulletin ( tm) tm Foreign Exchange Rates ( Financial Times ( –FT News ( –FT Market Watch ( –FT Search ( Journal of Commerce ( Financial Ratio Analysis ( m) m Financial Scandals ( Financial Training Calendar ( Financial Textbooks ( Financial Dictionary ( A – Z of Financial Terms ( III Financial Services Factbook ( S&P indices ( ellite?pagename=sp/Page/IndicesIndexPg&r=1& l=EN&b=4&s=6&ig=48&i=56&si=138&xcd=500) ellite?pagename=sp/Page/IndicesIndexPg&r=1& l=EN&b=4&s=6&ig=48&i=56&si=138&xcd=500 The Millennium ( ies/mill-1-f.htm) ies/mill-1-f.htm

73 73 Personal favorites: Financial statistics For the public – – – – – – – –Currency Converter ( nu=10&nav=ie) nu=10&nav=ie Commercial sites and products – – – –Fund Info Service ( Bonds –BondsOnline ( – –DCP Data for municipal bond info ( Hedge Funds –Hedge Fund Association ( –Hedge Fund Research ( – Academic institutions –Financial Data Finder ( bin/DB_Search/db_search.cgi?setup_fi le=finance.setup.cgi) bin/DB_Search/db_search.cgi?setup_fi le=finance.setup.cgi –Finance Links and Sites from NYU ( esource.htm) esource.htm –WWW Virtual Library ( –Web Links ( er/html/weblinks.html) er/html/weblinks.html –Sources of Economic and Financial Statistics ( Stats/economic.shtml) Stats/economic.shtml – orld.html orld.html Museum of American Financial History ( Mutual Fund Cost Calculator ( What was the exchange rate then ( Social Science Research Network ( Society of Financial Professionals ( )

74 74 Labor Issues –Employment & unemployment statistics –Labor laws & regulations –Temporary help, outsourcing, & offshoring ent.cfm/issueguide_offsho ring ent.cfm/issueguide_offsho ring Outsourcing Institute ( m/) m/ Sources –International Organizations –Governments –Labor unions –Think tanks –Advocacy groups

75 75 My favorite labor sites International Labour Organization ( blist.htm) & Natlex ( ome) blist.htm ome Labour Economics Gateway ( Trades Union Congress ( EEOC in the US and Equal Opportunities Commission in the UK DTI Employment Relations ( Center for Economic and Social Inclusion ( NOMIS ( Employee relations policies (http://www.businessbureau- of_conduct.htm)http://www.businessbureau- of_conduct.htm European Foundation for the Improvement of Living and Working Conditions ( & European Industrial Relations Observatory ( WWW Virtual Library ( Flexibility – Resources for New Ways of Working ( Child Labor Laws ( National Immigration Law Center ( Workplace Law ( Employment Law Information Network ( Employment Law News ( Labor and Employment Legal Resources ( National Employment Law Project ( CEO Executive Pay ( and.html) and.html Core Compensation Data from Hemscott ( Executive Grapevine ( Executive Paywatch ( Workforce Productivity ( Local Employment Dynamics ( Ecomp online ( Work-Life Balance ( Workers Struggles ( ml) ml

76 76 My favorite labor sites US Dept. of Labor ( –Bureau of Labor Statistics ( –Occupational Employment Statistics ( 1 1 –Compensation and Working Conditions ( –Most requested statistics ( –Career Guide to Industries ( –(Local) Economies at a glance ( –Foreign Labor Statistics ( Nonemployer statistics ( dex.html) dex.html Telework Association ( Telework Exchange ( ) Families & Work Institute ( Globalization and Labor Standards ( Catherwood Library Guides ( uides/default.html) uides/default.html Labor Contracts Database ( ts/) & Labor Research Portal ( ortal/index.html) ts/ ortal/index.html O*Net ( Resources for Union Organizing ( United Auto Workers ( AFL-CIO Work Index ( Workplace Fairness ( Salary Survey ( ) Salary calculator (http://www.slary.dom)http://www.slary.dom Salary Expert from WSJ ( s/sall_display.asp) s/sall_display.asp

77 77 Employee benefits & human resources management International Foundation of Employee Benefit Plans Employee Benefit Research Institute ( Employee Benefits & Compensation – Related Lnks (http://www.managementhelp.or g/pay_ben/pay_ben.htm)http://www.managementhelp.or g/pay_ben/pay_ben.htm Employee Benefits Legal Resource Site ( ules.php?name=Web_Links) ules.php?name=Web_Links Spencer Benefits Report ( m/spencer.asp?promoid=SPEN CERNET/) m/spencer.asp?promoid=SPEN CERNET/ Contract Employees’ Handbook ( Executive Compensation ( ation.html) ation.html International Association for Human Resource Information ( bNet White Papers ( d=21) d=21 Human Resources Learning Center ( Human Resources Law Index ( Stress Directions ( Profiler Personality Test (http://www.od- Society for Human Resource Management Online ( Workforce Management (

78 78 Risk issues External factors affecting country Internal groupings (points of power) Political parties (in and out of power) Other important groups Internal factors Specific projects

79 79 Personal favorites: Political risk Handbook of Country and Political Risk Analysis Political Risk Newsletter Bank of America World Information Service Walden Country Reports Institutional Investor Euromoney EIU Country Risk Service ( “Big Six” accounting firms Country Risk Forecast ( /crg.htm) /crg.htm Country Risk Analysis ( Country_risk/couindex.htm) Country_risk/couindex.htm Oxford Analytica, including Consensus Economics ( Corruptions Perceptions Index (

80 80 Foreign trade data collection issues Classification of goods Place of final destination Valuation Discontinuities and revisions Lack of regionalized definitions

81 81 Trade data & opportunities LexMercatoria ( Revised Guide to International Trade Law Sources on the Internet ( International Trade Statistics ( –Harmonized tariff schedule ( Agency for International Trade Information & Cooperation ( GATT Digital Library through 1994 ( WTO & GATT Research ( Free Trade Area of America (http://www.ftaa- Summit of the Americas ( International Chamber of Commerce ( US Chamber of Commerce ( ult.htm) ult.htm Federation for International Trade Organizations ( is the source for international import export trade leads, events, and links to 8,000 international trade (export import) related Websites International Business Resource Center ( Bridge Between NAICS and SIC ( c.asp c.asp Conversion to NAICS ( Industry trade data ( onomics/PAGE/HAVEMAN/Trade.Reso urces/TradeConcordances.html#FromN ACE) onomics/PAGE/HAVEMAN/Trade.Reso urces/TradeConcordances.html#FromN ACE Concordance NAICS – NACE ( Standard/concordances/naics2002-to- nacerev1-1.htm) Standard/concordances/naics2002-to- nacerev1-1.htm

82 82 Trade data & opportunities Trade Statistics Overview ( Danish Exporters ( BizEurope Global Trade Center Trade Leads ( UK Trade & Investment ( UK Trade Info Data & Prices ( Holland Exports ( Indian Exporters Directory ( Doing Business Abroad ( & Trade Data Online ( International Business Forum ( Manhattan International Development Corporation ( TradeExpress International Directory ( the most complete product directory for volume buyers to find suppliers, exporters and OEM Tradematch ( provides international trade opportunities through new markets, partners and customers Inform Katalog & Export ( database of profitable and export companies ready to offer their products and services on Czech and international market World Trade Markets ( SEARCH system to cater for the capturing, dissemination and searching of Trade Point Trade Leads (ETO's-Electronic Trade Opportunities) throughout the Statistical Tradeflow Database ( UN Trade Statistics Database ( & Crosswalk ( Market Access & Compliance (

83 83 Web help for firms seeking overseas trade International Trade Administration (US Department of Commerce) US ITC Tariff & Trade Database ( US International Trade Statistics are available from the Foreign Trade Division, US Census Bureau ( National Trade Data Bank ( Export USA Publications ( U.S. Customs Rulings ( & Market Access & Compliance ( TradeNet Online ( Outsourcing & Offshoring ( Port Connecticut ( TradersCity Index ( Export Services China ( Foreign Trade Information System ( Cato Center for Trade Policy ( Dialog TradeStat ( TradeStats Express State Data ( 1-12-52-24) 1-12-52-24 Virtual World Trade Reference Room ( room.html) room.html

84 84 Demographic data & data collection issues Population –Age distribution –Urban & rural Income (& income distribution) –Per capita Methodology Collection time Definitions

85 85 My favorite sites: Population/demographics Trends in Europe & North America ( International census links UN Commission for Europe ( ( Asian American SuperSite ( Software for analyzing UK census data ( Office of Population Research Papers ( Harvard Center for Population ( Demography at ANU ( Microdata Use ( and ( MediaMark Research ( Population Index ( Social Science Data Analysis Network ( Population Reference Bureau ( Census of Government ( 1.pdf) 1.pdf Business Analyst Online Software ( Earth Resource System ( Business Mapping Software ( The Data Web Page ( WWW Virtual Library ( Mass. Institute for Social & Economic Research ( Scarborough Research ( Claritas Demographic Reports ( MelissaData ( 000.asp) 000.asp Custom maps (

86 86 My favorite sites: Population/demographics UN Swmographic and Social Ststistics ( US Census Bureau ( Census Bureau Subjects A-Z ( American Fact Finder ( American Community ASurvey ( State & County Quick Facts ( International Data Base ( Census Links ( Country Rank by Population ( World Population ( International Programs ( International Population Reports ( US Gazetteer ( DataFerret ( Social Statistics Briefing Room ( New on our site ( State of the Cities ( NationMaster HNPStats ( Free ITC statistics ( State-based projects, such as MISER ( American Demographics ( Historical CensusBrowser ( us/) us/ Stats About All US Cities ( Decision Making Information ( US Census 2000 Demographic Products ( Census Scope ( US Demography ( demog/us-demog-home.html) demog/us-demog-home.html Access to 1990 Census ( Archive of census products ( Free census records online ( Demographics Now ( Demographic and Health Surveys ( Community Profiles ( US Gazetteer ( GenderStats Database ( World Gazetteer ( Social Indicators of Development (

87 87 Social/lifestyles data Education and literacy –The Condition of Education (National Center for Education Statistics) –ERIC Health care –World Health Organization –National Institutes of Health –AHA Hospital Statistics Religion Ethics and values –Transparency International ( Social organizations SRI VALS Service Decima Quarterly (Canada) Opinion polling and survey research –Market research on the Millennium Generation –Use of the Internet for purchasing goods –Program on International Policy Attitudes – International Trade (http://www.americans- /intertrade/summary.cfm)

88 88 Technology & infrastructure Telephones Roads Internet access Electricity

89 89 Where to find it (and who can help) International agencies & NGO’s Government sources (national & local levels) Associations & not-for-profit organizations Market, industry, & company research reports Conferences, events, & exhibitions Universities, research centers & think tanks –Identification –Collections –Case studies Experts Libraries: Public, academic & virtual libraries with excellent business collections, research guides, or links Press

90 90 International (and regional) agencies and NGOs United Nations ( –UN System ( Agencies within the UN –Office of the High Commissioner on Human Rights ( Commissions –Links to agencies ( htm htm –UN Economic & Social Commission of Asia & the Pacific ( Specific publications –Government Gazettes Online ( gazettes/index.htm) gazettes/index.htm –EuroStat (part of Europa site) World Bank Group ( International Monetary Fund ( Regional Development Banks (ADB, EBRD, CDV) Regional Conferences and Cooperatives –OAS, OECD, ASEAN, PAHO European Union ( –Directorates General ( tm) tm Aid agencies, rescue missions, humanitarian efforts Official Government Servers ( Statistical agencies ( US Census Bureau Statistical Agencies International ( nt.html) nt.html

91 91 Global and regional resources Economist Intelligence Unit’s EIU’s latest ( Central European Business Daily ( NewsBase ( Transitions Online ( &NrIssue=161) &NrIssue=161 East Europe and Russia News ( Central Europe Online ( ) Corruption Perceptions Index ( CIA World Factbook Country Information with sample country report ( BBC News Country Profiles Foreign Government Resources on the Web ( Local Economic Development Initiatives (

92 92 Finding US government agencies/resources GPO Access – Government Information Locator Service ( ndex.html) ndex.html –For searching ( ) –Finding aids ( ls.html) ls.html –By topic ( html) html Official US Executive Branch Web Sites ( ml) ml The Blue Pages ( UncleSam ( Uncle Sam Migrating Government Publications ( InfoMine Government Publications ( Spanish Resources ( spanish.htm) spanish.htm Congressional Research Services Reports ( US Links ( Research in Government Information ( US Federal Government Agencies Directory ( Government Information on the Web Subject Index ( n.htm) n.htm University of Michigan Documents Center ( –Government Resources on the Web ( –Statistics ( pilot/) pilot/ InfoMine’s Scholarly Internet Resource Collections ( LSU Federal Agencies Directory ( Free Government Information ( Open Congressional Reports (

93 93 Additional federal government information sites LSU Libraries Federal Agencies Directory ( Congressional Committee Reports/Testimony from Thomas ( Catalog of US government publications ( Catalog of scitech resources ( Gov Research Center ( Federal Government Servers ( FedForms ( FedStats ( MapStats ( Stat-USA ( Business Gateway ( Business Partner Network ( Central Contractor Registration ( Central Contractor Registration Search ( Federal Marketplace ( Eagle Eye ( Where in Federal Contracting (

94 94 State & local government gateways and locator services State & Local Governments ( State & County QuickFacts ( Links to state governments ( Gov Engine ( State and Local Governments ( Gov Spot – State Government ( Multistate Legislative Presence on the Internet ( htm) htm State Bill Topic Search ( State and Local Government on the Net ( state/states.html) & ( State Resource Center ( GovernmentFilesOnline for Secretaries of States ( Government Contract & Bid ( State Regulations ( StateNet ( California State Legislative information ( Indiana Legal Information ( (Washington State) BRB's FREE RESOURCE CENTER ( Full Text Statutes ( Governing Magazine ( Government Guide from AOL ( Municipal Codes Online ( ction_municodes) ction_municodes Business Filings Databases ( Secretaries of State Web Links ( or ( d_States.htm) d_States.htm

95 95 Regulatory reporting and enforcement ( EConsumer ( FDA Enforcement Report ( OSHA –Teen Workers ( EPA –Enforcement & compliance history online ( Federal Communications Commission Electronic Comments (

96 96 Associations & not-for-profit agencies Trade associations –International –Regional –Single country Advocacy groups –National level –Cross-border cooperation –Local community groups Topic-specific News Membership lists Online magazines & e-newsletters Statistical data

97 97 Who issues market & industry research reports (and how do I locate them)? International agencies, governments, & NGOs Government agencies Associations Research organizations & think tanks –NIRA’s World Directory of Think Tanks ( link/index.html) link/index.html –US ( link/lec/lec-179.html) link/lec/lec-179.html –Collections PolicyFile Index of Urban Documents ( –ResourceShelf’s DocuTicker ( Management consultants Accounting firms Securities analysts –Investment banks –Commercial banks – & Research from multiple institutions –Thomson’s Research Bank – Investext ( m/) m/ Individual firms Stock trading/data sites Sci/tech

98 98 Accessing market & industry research reports – General & subject-specific AMR Research All About Marketing ( g.htm) g.htm Chartered Institute of Marketing ( Datamonitor eMarketer Euromonitor ECNext Knowledge Center ( Find SVP ( FirstResearch ( Profiles.asp) Profiles.asp Forrester Research ( Freedonia Group ( Frost & Sullivan ( Global Insight Gobi International ( GreenBook HarrisInfo Manta In-Stat MDR ( InfoTechTrends Information Research Network ( Jupiter Research ( Market Research & the Internet ( Market Research Reports Collection ( Marketsearch Directory (http://www.marketsearch- MindBranch Mintel Plunkett Research Plusdetudes Reed Business Information ( Research and Markets Valuation Resources

99 99 Marketing favorites Market Research Portal (http://www.marketresear Market & Industry Research ( rces/mr.htm) rces/mr.htm Marketing Toolkit ( staff/marketing/resources. html) staff/marketing/resources. html QuickMBA – Marketing ( m/marketing/) m/marketing/ Quirk’s Marketing Research Review ( Marketing & Research Library ( m) m Marketing Links ( anwar.bus/otherlinks.htm#Mar keting%20&%20International %20Business%20Links) anwar.bus/otherlinks.htm#Mar keting%20&%20International %20Business%20Links TrendWatching 360Youth WonderGroup YPulse

100 100 Sci/tech research is different R & D –NTIS –Federal R & D ( –Battelle – Conference proceedings –Interdok Quality/Benchmarking Best Practices –American Productivity & Quality Center ( –American Society for Quality ( –Baldridge National Quality Program ( –British Quality Foundation (http://www.quality- – –Institute of Quality Assurance ( –Union of Japanese Scientists and Engineers ( –Online Quality Resource Guide ( – –Best Manufacturing Practices ( Standards –ISO ( ntpage) ntpage –American National Standards Institute ( –Standards Australia ( –British Standards Online (http://www.bsonline.bsi- –HIS/Global ( – (accountancy) –Standardization resources ( ml) ml –ASTM Standards Worldwide ( bin/SoftCart.exe/index.shtml?E+mystor e) bin/SoftCart.exe/index.shtml?E+mystor e – (Thomson)

101 101 Patents & trademarks Official government sites –Intellectual Property Digital Library ( –European Patent Office (http://www.european-patent- –UK Patent Office ( –Japan Patent Office ( –Canada ( welcome/welcom-e.html) welcome/welcom-e.html –US ( do/oeip/catalog/products/cassis.htm) do/oeip/catalog/products/cassis.htm Patent Classification homepage ( Reputable databases – ndup21.htm ndup21.htm – – ex.htm ex.htm –http://www.thomsonpatentstore. net/derwent/index_ipr.htmlhttp://www.thomsonpatentstore. net/derwent/index_ipr.html –IFI Claims Patent Database ( Commercial patent search services Patent attorneys Patent Pending Blogs (

102 102 Industry & company-specific case studies, & management discussions Darden Case Collection ( Thunderbird Case Series (http://www.t- Harvard Business School case studies ( and ( INSEAD ( COLIS/European Case Clearing House database ( Babson College Case Collection ( ) IMD Case Studies ( Knowledge@Wharton ( HSB Working Knowledge ( Business Case Analysis ( Knowledge@Wharton (

103 103 Conferences, events, & exhibitions Program –Topics –Speakers Exhibitors Schedule Alerts –Conference Alerts ( Exhibition halls in major cities Trade show organizers Country-specific Industry-specific –Finance ( –Kalends from Reuters ( isweek.htm) isweek.htm –Business technology ( Sites with conference calendars –Associations –Journals/newsletters –Individual publishers ( –Academic institutions International Association of Fairs & Exhibitions ( All Conferences ( Meetingsnet ( ExpoWorld ( Papers Invited ( ch/Search.asp) ch/Search.asp

104 104 Experts Subject listings Regional listings Expert Witnesses ( Yearbook of Experts - US ( Scholarly Societies Project (http://www.scholarly- FANET News Sources ( Experts & Services (

105 105 Academic business libraries Resouces on international Business ( =191) =191 Academic Library Business Pages ( html) html Business History ( is/) is/ Guide for Researching Business Topics ( Guides/index.html) Guides/index.html Guide to Company Information Using Only the Internet ( ynet.htm) ynet.htm International Business Resource Connection ( resources/country_resources.htm) resources/country_resources.htm Virtual International Business & Economic Sources ( nce&format=open&page=68) nce&format=open&page=68 International Business Internet Links ( InfoMine ( bin/search?category=busecon) bin/search?category=busecon MSU-Ciber ( International/Country Studies ( Internet Resources – UC at Berkeley ( Rutger’s University Research Guides ( arch_guides/busi/business.shtml) arch_guides/busi/business.shtml –Company Research ( –International Business ( Simon Fraser University Research Guides ( s/business.htm#3) & ( s/intlmkt.htm) s/business.htm#3 s/intlmkt.htm University Libraries – University at Albany – SUNY ( Penn World Tables (

106 106 Virtual libraries Wall Street Executive Library ( Krislyn’s Strictly Business Sites ( Phil Bradley’s Company & Business Information ( – out of date Martindale’s Reference Desk ( Washington Researchers International Information ( uide/InternetGuide.html) uide/InternetGuide.html Library Spot ( Virtual Pet Industry Research Desk (

107 107 What journalists uncover (and where they publish) Wire services –General news + business wires –Company News Group – European Corporate Press Releases (http://www.companynewsgroup.c om/)http://www.companynewsgroup.c om/ Traditional broadcasters & news programs Newspapers Magazines Business journals –Management Trade journals (magazines & newsletters) Scholarly journals –Open Access Traditional database options & the Invisible Web –Database producers –Database vendors –Content aggregators Commercial sites with business data & links e-zines Newsgroups, bulletin boards, chats & blogs –Scholarly discussions – Personalized news services –Clipping services –Current awareness alerts –Corporate reputation monitors

108 108 Wire services Individual Web sites Search engine indexing and directory services – and_economy/companies/new s_and_media/news_services/ press_releases.html and_economy/companies/new s_and_media/news_services/ press_releases.html Personalized news services Business Web sites with feeds & links Traditional online databases AP Reuters PRNewswire Canadian Press News Service (

109 109 Audio & video American Rhetoric Online Speech Bank ( echbank.htm) echbank.htm Federal News Service ( CNN ( Online NewsHour ( OnDemand – Global Voices ( ndex.php?CurrentLetter=1) ndex.php?CurrentLetter=1 Salon Audio ( Shadow TV ( nitoring_2.html) nitoring_2.html Singingfish ( MediaChannel DocuSeek ( Television News Archives ( Gary Price Speech & Transcript Center ( speech.htm) speech.htm

110 110 Think global, act local Television/radio networks –BBC Online ( –BBC World News ( BBC News Programmes ( mes/default.stm) mes/default.stm –BBC Radio On Demand ( x.shtml) x.shtml –BBC News Advanced Search ( sh/static/advquery/query.htm) sh/static/advquery/query.htm –BBC Monitoring ( ) Specific news programs on those networks Joint ventures –MSNBC business video ( Feedroom Transcripts –News & Information via Streaming Audio & Video ( htm) htm –NewsIQ Links to stations –Live Radio & Television from Around the World (http://broadcast- –Web Radio Online (http://www.web- –World Radio Network ( –Radio Locator –vTuner –NewsSearchPortal –WorldLinkTV –World News Network ( World News Business (

111 111 Newspapers International –International Herald Tribune Regional reputation –Wall Street Journal (Asian edition) National Business –Financial Times Local Go direct Collections of links –Academic –Commercial Traditional “online” databases Content aggregators Tools for Journalists (http://powerreporting.c om/category/Alerts_for _journalists)http://powerreporting.c om/category/Alerts_for _journalists

112 112 Magazines & newsletters Electronic versions of print products –Abbreviated versions of print (selected articles from print edition) –Print version plus Interactivity –Archives & full-text Access to multiple titles with sophisticated search capability –Traditional databases –Web-based services Created for the Web MagPortal FindArticles (Looksmart) MetaPress Questia Biblioalerts Digital Librarian ( Newsletter Access Alternative Press ( Kiplinger Forecasts

113 113 Business & management journals Access to multiple titles –Worldclass ( ews.htm) ews.htm –Intellisearch ( –Business Publications Search Engine ( Value-added business data available from print journals you know –Business Week Online – Global Business ( m/globalbiz/index.html) m/globalbiz/index.html –Forbes Available from travel/promotional sites Resources for management – – –Small businesses –Women-owned –Entrepreneurs Special issues (

114 114 Scholarly journals Peer review Individual publishers Content aggregators Individual universities Consortia Open access –Directory of Open Access Journals ( –Lists Related to the Open Access Movement ( s/fos/lists.htm#actions) s/fos/lists.htm#actions –American Scientist Open Access Forum (http://amsci- or mirror ( harnad/Hypermail/Amsci/inde x.html)http://amsci- harnad/Hypermail/Amsci/inde x.html Association of Learned and Professional Society Publishers (http://www.alpsp- Highwire (http://highwire.stanfo Project Muse (

115 115 Scholarly journals: Individual publisher sites, aggregators, subject-specific, OpenAccess 1Cate ( Association of Learned and Professional Society Publishers (http://www.alpsp- American Scientist Open Access Forum (http://amsci- forum.html)http://amsci- forum.html ARL Directory of Scholarly Electronic Journals & Discussion Groups ( Scientific Literature Digital Library ( Directory of Open Access Journals ( DSpace ( EPrints ( eScholarship Repository ( Extenza (http://www.extenza- Figaro ( getCITED ( HighWire ( Ingenta ( National e-Journals Initiative ( Project Euclid ( Project Muse ( Scitation ( SCI/default/index_content.jsp?jsessionid=2 350291079807743664) SCI/default/index_content.jsp?jsessionid=2 350291079807743664 Scholarly Articles Research Alerting ( Scholarly Electronic Publishing Bibliography ( & Publishing Weblog ( SPARC Open Access Newsletter (

116 116 E-zines & discussion groups Serials in Cyberspace ( American NewJour ( Electronic Journal Miner ( CataList ( Kovacs Directory of Scholarly and Professional e-conferences ( PhDWeblogs ( Yahoo! Groups ( m) formerly Egroups m Google Groups ( m) formerly Dejanews m Liszt ( Beaucoup! (http://www.beaucoup.c om/2comeng.html)http://www.beaucoup.c om/2comeng.html NetNews Tracker (Usenet groups)

117 117 Trade publications Directories –General business directories Global Regional Country-specific Local –Industry specific Industry Web sites with company listings/directories Traditional vs. created for the Web –Comprehensive? –Accurate? –Up-to-date? Journals, magazines, & newsletters –Annual reviews –Index to special issues –Lists & rankings Databases that permit field screening

118 118 Structure of an industry Companies Market analysis Products Customers Trends Import/export activity Distribution methods

119 119 Typical questions: Marketing and industry overview Which firms are the competition and what are their comparative market shares, growth prospects, and overall marketing strategies? What trends/developments are taking place within the industry and what is their (likely) impact on each company?

120 120 Industry data collection issues Definition of an industry –Description/line of business –International and national codes –Product/Vendor codes Measure performance –Terminology employed Accounting standards Characteristics of a company set –Ratios Statistics for benchmarking –

121 121 Industry & manufacturing favorites Industrial News Alerts ( Alacra Industry Spotlights ( dustry_Spotlights) dustry_Spotlights Current Industrial Reports ( Industry Profiles – 2004 ( IndustryLink WWW Manufacturing Sites ( flinks.html) flinks.html Global Industry Analysis ( Material Data Sheets ( Manufacturing & Services ( Industry & Market Reports from Thomson-Gale ( dustries) dustries and Snapshot International Industry Search ( p?mmodule=industry) p?mmodule=industry CorpTech Industries – Reuters ( x?indtrgpage=%2findustries%2findhighlights%2fi ndustrycenter&target=%2findustries%2findhighli ghts%2fbrowseindustries%2findbysectors&indsc rpage=%2f%2findustries) x?indtrgpage=%2findustries%2findhighlights%2fi ndustrycenter&target=%2findustries%2findhighli ghts%2fbrowseindustries%2findbysectors&indsc rpage=%2f%2findustries Resources for Industry Analysis ( ness/industry.htm) ness/industry.htm Industry Data Finder ( Industry Sector Information from RBA ( Penn State Libraries Industry Research Guides ( uides/default.htm) uides/default.htm Industry EU Catalogue (http://www.industry- Baker Library Research Guides ( SPG Media ( Industry Information ( u3.html) u3.html Yahoo! – –

122 122 My favorites: Statistics Business Statistics ( GlobalEdge (http://globaledge.msu.ed u/ibrd/busresmain.asp?R esourceCategoryID=10)http://globaledge.msu.ed u/ibrd/busresmain.asp?R esourceCategoryID=10 Statistical Resources on the Web ( govdocs/stats.html) govdocs/stats.html Statistics Sources ( rces/stats.htm) rces/stats.htm Internet Glossary of Statistical Terms (http://www.animatedsoft s.htm)http://www.animatedsoft s.htm Elementary Concepts in Statistics ( extbook/esc1.html) extbook/esc1.html WWW Virtual Library ( b/statistics.html) b/statistics.html

123 123 Small business, women-owned businesses, and entrepreneurship Aurora’s Business Women’s Diversity Network ( Business support, information, and advice ( Business Zone ( CCH Business Owner’s Toolkit ( Center for Women & IT ( Center for Women’s Business Research ( Center for Women’s Global Leadership ( D&B’s small business center ( Entrepreneur’s Startup Kit ( HBS Entrepreneurs ( Kauffman eVenturing ( op) op Office of Entrepreneurial Developmnet ( Global Information Network for SMEs ( Institute for Women’s Leadership ( Finance Resources from Krislyn’s Strictly Business Sites ( Tripod Small Business ( Small Business Resource Center ( Network ( Small Business Service ( Industry Specific Business Guides and Business Profile Supports, Missouri Small Businss Development Centers ( SOHO Online ( Business Women’s Business Plan Workbook ( Incorporating a business ( Internet assistance, business advice ( Small Business Library ( Starting a small business – Business Plans ( Microsoft Small Business Center ( National Small Business Association ( National Women’s Business Council ( NYPL Business Owner’s Manual ( html) html Sample Business Plans ( Small Business Startup Guide ( Small Business Regulations ( SBA Office of Advocacy ( Small Business Websites that Work ( SBA Start-Up ( Small Business Advancement ( Small Business & Self-Employed ( Small Business Resources for Women in Business ( Federation of Small Business ( The Hartford’s Small Business Insurance Center ( Small Business Facts 2006 ( Release/www/releases/archives/facts_for_features_special_editions/006 601.html) Release/www/releases/archives/facts_for_features_special_editions/006 601.html Yahoo! Small Business (

124 124 Funding a business Small Business Funding ( European Venture Capital Association ( sp) sp National Business Incubation Association ( Capital Growth Interactive ( Directory of venture capital firms ( European Venture Capital Journal ( VentureXpert ( VxComponent/VXMain.jsp) Venture Capital Firms Directory ( VxComponent/VXMain.jsp S&P Leveraged Commentary & Data ( PWC MoneyTree Report ( tree/index.jsp) tree/index.jsp InternetNews Venture Capital ( gi) gi Venture Capital Journal ( Venture Economics National Venture Capital Association ( (from S&P) Deal Flow ( ead/dealflow/) ead/dealflow/

125 125 Accounting and tax favorites Accounting & Finance ( AccountingWEB ( & Chartered Institute of Taxation ( Federation of Tax Administrators ( Gray’s Inn Tax Chambers ( Accounting Research Manager – CCH free trial online ( Accounting Terminology Guide ( Institute of Chartered Accountants in England & Wales ( International Federation of Accountants ( Learning Materials – Accounting ( Lex Mundi International Tax Desk Book ( Lectures in Accountancy ( m) m PriceWaterhouseCooper’s Comperio free trial ( SmartPros Accounting ( Tax & Accounting Sites Directory ( WebCPA Accounting Research Network ( State Government Tax Collection ( State Tax Central ( Tax Database World ( a) a International Tax and Investment Center ( Europa ( unting/ias_en.htm) unting/ias_en.htm Robert Half Finance ( International Financial Reporting Standards ( Tax Policy Center (

126 126 Sources for information re: corporate governance Business for Social Responsibility ( Corporate Board Member Magazine ( Corporate Directors Forum ( Corporate Governance ( Corporate Monitoring ( Corporate Responsibility ( esponsibility.htm) esponsibility.htm European Corporate Governance Institute ( Executive Paywatch ( watch/) watch/ Free Complete Toolkit for Boards ( boards.htm) boards.htm Global Reporting Initiative ( Institutional Shareholder Services Corporate Governance Blog ( & ISS Governance Center ( ations/governanceweekly.jsp) ations/governanceweekly.jsp International Finance Corp ( Investor Responsibility Research Center ( Society of Corporate Secretaries ( es.shtml) es.shtml Corporate Governance Links from the Corporate Library (http://www.lens- HBS Corporate Governance ( enter/corporate_governance/) enter/corporate_governance/ Business Roundtable Task Force ( es/index.aspx#CorporateGovernance) es/index.aspx#CorporateGovernance Social Investment Forum ( Weinberg Center (

127 127 Searching for company information Prospecting Soliciting –new business –related business –more business Managing –accounts –risks Analyzing –competitors –clients/customers –comparables

128 128 A level of progression Identifying companies within an industry segment Verifying basic company information Obtaining an overview of a company Building an in-depth profile

129 129 Defining the company Legal status –Public vs. private/listed vs. unlisted –Stock vs. mutual Corporate affiliation/relationships –Parent or subsidiary –Headquarters location –Joint venture partnership Domestic or foreign-based –State/country of domicile –License to operate

130 130 Sources for lists Embassies & Chambers of Commerce –International Bureau of Chambers of Commerce ( Trade associations – –Associations on the Net at Industry Web sites with company directories Trade publications Databases that permit fielded screening “Telephone” directories Lists and rankings

131 131 Profiling companies & market activity InfoWiz ( Peerscape (D & T) InvestorNet ( Reesegroup Wall Street City Hoovers S&P vs. Mergent.xls ( Securities Data ( ncial/fi_investbank.jsp) ncial/fi_investbank.jsp Sheshunoff Mergerstat IPO Central IPO Prospectus Web (

132 132 Company directories on the Web Web directory services –EiNet ( ) –Open Directory ( Directories/) Directories/ –Region & country-specific Web search directories Credit rating services –Dun & Bradstreet –Zapdata Business directories –Kompass –Thomas Global Register Europe ( –Corporate Affiliations –Company Profiles of US Manufacturers ( –ThomasNet Associations Commercial industry sites –Company & Telephone Directories ( htm) htm – –UK business directory listings ( –ABC Francais ( –BizLink International Directories ( ?cat=5&catID=5&subcat=117) ?cat=5&catID=5&subcat=117 –Business Information – Telephone Directories ( one) one –Infobel World ( –InfoSpace –InfoUSA –USAData

133 133 Telephone directories ComFind Big Yellow LibrarySpot Phone Books ( onebooks.htm) onebooks.htm WorldPages New Interactive Yellow Pages ( ( ?SRC) ?SRC InfoSpace BigBook Lycos WhoWhere ( BigFoot Research It! ( (for UK) Internet Address Finder ( PeopleFinders The Ultimate Yellow Pages ( Melissadata ( /index.htm) /index.htm

134 134 Verifying company descriptions Directory-level data –Print vs. online approach –Traditional databases vs. Internet Company identifiers –Name –Ticker symbols –Identifying numbers –Standard numbers

135 135 What the company itself tells you Company data: Official or not –Annual reports –20-F filings On their website –In-house organs –Links from/to Press releases Current employees Advertising Classifieds At exhibitions

136 136 Company data: Official and not Annual reports Official financial filings –Filings explained Stock exchanges ( Direct from company (on website/investor relations page) Commercial sites – – servlets/edgarscan servlets/edgarscan – – »http://pro.edgar- Search.asphttp://pro.edgar- Search.asp Stock trading/data sites Regulatory agency filings Tax records Secured transactions (UCC filings & certificates) Corporation & limited partnership records Patents & trademarks Census data Plant expansions State boards of equalization Secretaries of states – State Business Filings Database ( Catalog of searchable IP databases maintained by government, academic and institutional sites, as well as commercial sites ( Court cases Bankruptcies, judgments & liens Foreign Company Data ( Thomson Bureau van Dijk – M&A, IPO, JVs, Private Equity deals ( ?freetpl=frame.tpl&product=24&page=S uiteProductPage.asp&productname=ZE PHYR) ?freetpl=frame.tpl&product=24&page=S uiteProductPage.asp&productname=ZE PHYR Capital IQ from Standard & Poor’s Compustat from S & P

137 137 Court docketing Court docket scans for civil and criminal litigation history –Federal/state –Superior/municipal –State upper/lower –Felony/misdemeanor Bankruptcies, liens, judgments & notices of default CourtExpress LexisNexis CourtLink Westlaw Company Information Microsoft PressPass ( presspass/legalnews.asp) presspass/legalnews.asp Electronic Access to State Court Records ( ons/ tml) ons/ tml

138 138 Bankruptcy resources Title 11, US Bankruptcy Code (CFR) U.S. Courts ( ruptcycourts.html) ruptcycourts.html Legal Information Institute ( pics/bankruptcy.html) pics/bankruptcy.html American Bankruptcy Institute ( FindLaw: Legal Subjects: Bankruptcy Law: Journals & Publications ( cs/03bankruptcy/index.html) cs/03bankruptcy/index.html Bankruptcy Law Trove ( ankruptcy/level1b.asp) ankruptcy/level1b.asp ( nks.htm) nks.htm Legal Dockets Online (http://www.legaldocketsonl Directory of US Bankruptcy Clerks’ Offices (

139 139 Screening and profiling Public/private (Listed/unlisted) Financials Geography Performance Size Industry segment Product description/codes Fortune Company Profiles ( /fortune/) /fortune/ Corporate Information from Wright Investors’ Service ( Hoovers Online ( EuroInfoPool ( Vault Reports Wetfeet CarlsonOnline

140 140 Investing, Charting & Money Market Funds ValueLine Bloomberg Boursorama Business for Social Responsibility ( Investor Responsibility Research Center (

141 141 Finding out about individuals associated with a firm/organization Marquis Who’s who ( Who’s Who Online ( Notable Citizens of Planet Earth Biographical Dictionary ( Articles or speeches by and about target of investigation Electronic Biographies Web Guide ( biography.html) biography.html People Tracker ( letracker/index.jhtml) letracker/index.jhtml Time Most Influential People ( alkup/) alkup/ Find the Right Executive Decision Maker ( Finding People Information Blog ( Biographical Dictionary ( Biography from Infoplease ( tml) tml Peoples Archive ( Researching People on the Internet I ( 27538596.php) 27538596.php Researching People on the Internet II ( 28068074.php) 28068074.php Sutter’s Who’s Who (

142 142 A wide array of online people and business tracking services Telephone listings Credit history Real estate holdings Medical conditions Legal entanglements Driving and motor vehicle records Professional licenses –Example: Licensee Status Inquiries ( /licstats.htm) /licstats.htm Nexis Accurint People Tracker ( m/cms/template/peopl etracker/index.jhtml) m/cms/template/peopl etracker/index.jhtml Search Systems Googling

143 143 Commercial services ChoicePoint ( –AutoTrack ( Medical Information Bureau ( PrivacyGuard ( Employee screening ( mployment/) mployment/ Metropolitan Reporting Bureau, Inc. Services for the Insurance Claims Industry ( m) m Public Data Corporation ( Record Information Services ( DCS National Inquiry System (

144 144 Credit bureaus Dun & Bradstreet ( –Small Businesses ( =1145819085) =1145819085 –Market Insight ( Experian (formerly TRW) –BizInfo Online ( Equifax Infocheck - now part of Equifax Europe ( TransUnion Credit Reporting System

145 145 What’s helpful to know before you begin Full and correct name Date of birth Social security number Neighbors and relatives Hobbies Living or dead? –Obit Finder ( –Obituary Daily Times ( m/~obituary ) m/~obituary Last known address Nationality Marital status Schools attended

146 146 Motor vehicle records Department of Motor Vehicle Records –Produce a list of vehicles owned by an individual or business (year, make, model) –Match registered and legal owners of vehicle by license plate number of VIN –Provide a driving performance history for an individual Vehicle History Report ( Insurance Information Exchange (

147 147 Selected business information websites “Traditional” online resources –EIU –Factiva –Competitive Intelligence Professional Resources from (http://www.lexisnexis.c om/Cipro/)http://www.lexisnexis.c om/Cipro/ –OneSource Credit rating services – –Standard & Poor’s –Duff & Phelps –Dun & Bradstreet –International

148 148 General business & investment sites with industry data and links CEO Express Competitive Intelligence Links ( OneSource ( INVESTools Thomson MarketEdge ( Investor Guide ( The Financial Center ( First Call ( Seeking Alpha 123Jump –Company research –Industry Watch Wall Street City Carlson Online Digital Look Investor Centre ( m/?username=&ac=) m/?username=&ac Euroland The Motley Fool ( or Global-Investor DailyStocks Investment Promotion Network ( MSN Money Corporate Library Companies & CEOs

149 149 Wall Street freebies (and premium services you can afford) Stockmaster ( The Investment FAQ home page ( Investor Guide ( Unofficial Directory of Nasdaq SmallCap Stocks on the Web ( The Financial Center ( Legendary Investor Selections ( Avid Trading Company ( Invest$Link ( ( Stock Research Group ( StockSmart ( Wall Street Executive/Canadian CEO

150 150 Selected bibliographies, guides, and books Business Information Searcher ( e.htm) e.htm Competitive Intelligence Research Guide Helicon’s Articles and Book Reviews on CI and Related Topics Business Statistics on the Web Super Searchers on Competitive Intelligence

151 Thank you, and feel free to be in touch! Barbie E. Keiser

152 152 The CI Process DATA INFORMATION KNOWLEDGE INTELLIGENCE DECISION RESULTS COLLECT ApplyAct CompileAnalyze Communicate Decision maker

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