1. 1 Mobility for All explorations into “understanding the way things are” Jim Sullivan CLever Retreat 6/14/01 C o l e m a n P r o j e c t

2. 2 Agenda vision design approach initial explorations strategic partnerships success model?

3. 3 “Mobility for All” Vision NOT a “high tech” system designed exclusively for the disabled an “inclusive system” that: -lowers accessibility barriers -has universal acceptance/appeal -provides gateways to independence and richer social interaction for those without transportation -transcends physical mobility and encompasses communication, planning, and socialization, and learning

4. 4 Agenda vision design approach initial explorations strategic partnerships success model?

5. 5 Design Approach Understand “how things are” –identify supported users –analyze current systems, assistive approaches and environments Envision the future “how things could/should be” –task/activity analysis  scenario development –professional collaboration (Communications Arts, City of Boulder, caregiver communities etc.) –develop conceptual frameworks & assistive prototypes –demonstrate, integrate, evaluate, and improve systems –identify new assistive frameworks and technologies –iterate!

6. 6 Agenda vision design approach initial explorations strategic partnerships success model?

7. 7 “understanding the way things are” environment: locations, landmarks navigation: information representation, cognitive challenges human factors: comfort, shelter, view, labels, accessibility safety: getting to and from the station, exposure to traffic, getting help

8. 8 environments Skip - south Broadway Table Mesa - Park and Ride residential routes - Gillespie

9. 9 navigation Table Mesa Park and Ride What bus must I take to get to Pearl Street?

10. 10 navigation (map) Where am I? Must I use this map?

11. 11 navigation (map) or should I use this map?

12. 12 navigation These maps are hard to understand … can I just use this schedule?

13. 13 navigation (schedule) But I want to go Pearl Street.. What bus should I take? When will I arrive? Why is it organized like this?

14. 14 human factors protection from traffic and elements?comfortable seating? visibility of approaching buses? clearly labeled navigational aids and landmarks?

15. 15 safety “panic” buttons (Park & Ride only) Do people living here use this stop? Are there problems recognizing it from other residential bus stops?

16. 16 Some “category” contrasts Park and Ride vs. passenger-only stops –landmarks and labels –shelters –emergency support –lighting Residential vs. “main street” stops –traffic safety –landmarks and labels –shelter and seating –support for special populations (ex: Mary Sandoe House) Single route vs. multi-route stops –navigational challenges

17. 17 A closer look... Park and Ride vs. passenger-only stops –landmarks and labels –shelters –emergency support –lighting Residential vs. “main street” stops –traffic safety –landmarks and labels –shelter and seating –support for special populations (ex: Mary Sandoe House) Single route vs. multi-route stops –navigational challenges

18. 18 Single route vs. multi-route bus stops Source: http://www.rtd-denver.com/SystemMaps/boulder.htm single route stops multi-route stops

19. 19 Navigational challenges: Single route vs. multi-route stops Single route bus stop tasks: 1. get on the bus headed in the correct direction 2. get off the bus at correct destination Multi-route stops: –service more than one bus route. –some routes require changing buses! –increased task complexity: 1a. identify the “correct” bus (i.e. route and direction)  must comprehend maps AND schedules 1b. get on the correct bus 2a. get off bus 2b. repeat 1a through 2a until at destination

20. 20 “What if” Source: http://www.rtd-denver.com/SystemMaps/boulder.htm you live here... and need to go here... “routing problem”

21. 21 Additional challenges: “the routing problem” Main tasks 1. identify the “best route” 2. get on “correct” bus 3. get off the bus at the “correct” destination What is the “best route”? –for most people: minimize T total travel time (?) –in “unsafe” (high traffic/crime) areas: minimize T wait (?) –for those with attention deficits: minimize [# transfers + # stops] (?)

22. 22 Main tasks 1. identify the “best route” 2. get on “correct” bus 3. get off the bus at the “correct” destination Determining the “best route”: –for most people: minimize T total travel time (?) –in “unsafe” (high traffic/crime) areas: minimize T wait (?) –for those with attention deficits: minimize [# transfers + # stops] (?) Additional challenges: “the routing problem” rich opportunities to study in scenarios, prototypes and user studies

23. 23 Main tasks 1. identify the “best route” 2. get on “correct” bus 3. get off the bus at the “correct” destination Determining the “best route”: –for most people: minimize T total travel time (?) –in “unsafe” (high traffic/crime) areas: minimize T wait (?) –for those with attention deficits: minimize [# transfers + # stops] (?) Additional challenges: “the routing problem” many “dual use” applications for foreign travelers, etc.

24. 24 Web2gether I-mail QueryLens MAPS Hal’s EDC chessboard navigation? trip planning? location/environmental issues? communications? safety? human factors and comfort? integration opportunities

25. 25 What’s next? Understand “how things are” –Analyze other systems, assistive approaches and environments Envision the future “how things could/should be” –task/activity analysis  scenario development –professional collaboration (Communication Arts, City of Boulder, caregiver communities etc.) –develop conceptual frameworks & assistive prototypes –demonstrate, integrate, evaluate, and improve systems –identify new assistive frameworks and technologies –iterate!

26. 26 C o l e m a n P r o j e c t Collaboration Meeting City of Boulder and Cognitive Levers (CLever) Research Team June 19, 2001

27. 27 Agenda vision design approach initial explorations strategic partnerships tentative project schedule success model?

28. 28 What about this “bus stop”? a clearly labeled “landmark” with interesting graphics accessible design comfortable sheltered area - with something to do while you wait