1. The Institutional Web: A Lens to Living and Learning Copyright Carl Jacobson, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

4. “Thank you for the way the University responded to the tragedy of September 11. As the parent of a freshman and a junior, I truly appreciate the opportunities you have given ALL students, allowing them to grieve and share their feelings. I know it has helped my two children, and I just wanted to let you know that you are doing a great job helping our children cope.” 32

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8. e-Business  Changes Customer Decision  Changes Outcomes  Shifts from Provider to Customer  Enables “Co-Production”  Changes Back-office Service  Maps to Other Campus Services 39

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13. Building Web Community  Forums  Chats  Group eMail  Bulletin Boards  Address Book  Polls, Surveys  Calendars… 48

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16. Strategy: Collaboration  Share the Effort  JA-SIG Collaborative –Conferences-Twice Annually –Clearinghouse-Code Sharing –uPortal-Collaborative Project 53 www.ja-sig.org

18. JA-SIG Collaboration  Fruits of Labor  Work Effort  Ideas and Experience  Support  Collaboration, Cooperation, Clout –Vendors, government, grant agencies 55

19. Strategy: Cooperation  Boston College  British Columbia  Princeton  Delaware  Florida State  Nottingham UK  Hawaii  Columbia  Cornell  Cal Poly  Rutgers  Yale  Plymouth State  CSU Hayward  Georgetown  UCSD More… JA-SIG Membership 56

20. Strategy: Cooperation  Support –Sun, Mellon Foundation –US Department of Education –Interactive Business Solutions –instructional media and magic –CampusPipeline 57

21. Strategy: Interoperability DataApplications uPortal with Channels Browsing Devices People

22. Tools of Collaboration  Open Source  Open Standards  Open Knowledge 59

23. Open Source “When programmers can read, redistribute, and modify the source code for a piece of software, the software evolves. People improve it, people adapt it, people fix bugs.” Source: opensource.org

24. Open Knowledge  Open Knowledge Initiative (OKI)  Merlot  PBL Clearinghouse  ArtStor Infrastructure, Application, Content 01

25. Open Knowledge Open Standards Scholarly Collection Timeline Engine Learning Management System 02

26. Open Knowledge Open Standards Scholarly Collection Timeline Engine Learning Management System Institutional PortalStudent Info Sys

27. Open Standards  IP, HTTP, SSL, HTML  XML, XSLT  XML/SOAP/UDDI/WSDL  Loosely Coupled rather than Integrated

28. The Web: Big Deal  Still Underestimated  Not Transactions/Lessons  Engagement  Co-production  Community  Transformation of Business  Transformation of Learning 05

29. Seek Community  Serve > Empower > Engage  Co-produce, Collaborate  Build Community  Follow Community  Deep and Wide –K99, Parents, Donors, Partners… 06

30. Required: A Clear Strategy  E-business  TLT  Portal (personalization? Presence? Place?)  Comprehensive  Articulated  Alive 07

31. Own the Lens  Resolution of disparate systems  Change business practices; easy, fast, inexpensive  Ensure unique institutional presentation-- Brand  Control own destiny  Avoid vendor obligations; ad banners, resellers  Avoid high risk purchase or partnership  Acknowledge culture of continuous change 08

32. Insist on Interoperability  Common Ground  Loosely Coupled  Business Messages  XML, SSO, Directory  Web Services –XML, SOAP, UDDI, WSDL  Talk to your vendor… please. 09

33. Collaborate  Educause  JA-SIG & uPortal  I2 Middleware  Merlot  PBL Clearinghouse  OKI  Work Effort vs Clout 10

34. More Information  carlj@udel.edu carlj@udel.edu  UD Web Initiatives –http://www.mis.udel.edu/main/webinit s/  http://www.jasig.org http://www.jasig.org –Organization –Conferences –Clearinghouse –uPortal Project