1. Objective 2.01
Differentiate between positive and negative interpersonal skills in a variety of workplace settings.
Essential Question:
What stereotypes will keep me from embracing diversity in the workplace?

2. VOCABULARY TEST #2
Kinesthetic: Relates to interaction with people and objects in real space. Layoff: An involuntary separation of the employee from the employer for a temporary or indefinite period, through no fault of the employee. Learning Styles: The ways people think and learn. Leisure: Time free from every-day job responsibilities during which a person can pursue personal interests and hobbies. Life Roles: The various parts of one’s life, such as citizen, parent, spouse, worker, etc. Life Stages: Changes that occur as we move through life experiences. Lifestyle: The way a person lives his or her life, including geographic location, type of home, method of transportation, and social situations. Linguistic: Pertaining to the use of language. Logical: Use of reliable inference and reasoning. Marriage: The legal unions of a man and woman as husband and wife. Naturalist: Interested in natural environments. Occupational Changes: Changes in job status. Parenthood: The state or relationship of being a parent. Pink Slip: Notice of termination. Reduction in force: The employment of fewer people

3. Types of Communication
Verbal
Listening
Speaking
Reading
Writing
Non-verbal
Gestures
Posture
Facial expressions

4. 5 components of effective communication
Sender/encoder
Message
Channel
Voice
Written text
Visual images
Receiver/decoder
Feedback

5. Practices that promote and impede (delay) listening and understanding
Hearing vs. listening
Effective listening skills
Concentration
Avoiding distracters
Avoiding interruption
Asking for clarifying details
Giving feedback
Barriers to listening
Interruption
Prediction of message
Blocking message due to personal views
Inability to hear
Distracting mannerisms
Non-understanding
Wandering thoughts

6. Difference between constructive and destructive feedback
Characteristics of feedback
a. Constructive
Private
Addresses behavior
Specific
Prompt
Positive
Suggests actions to solve the problem

7. Difference between constructive and destructive feedback
b. Destructive
Public
Addresses personal characteristics
General
Delayed
Negative
No solutions offered

8. The importance of feedback/constructive criticism
a. Prevents costly mistakes/accidents
b. Provides opportunity for improving work performance

9. Routes of feedback/constructive criticism
Oral/verbal
Written performance evaluations
Visual

10. Steps to provide constructive feedback
Tact
Sandwich technique
Compliment (bread)
Criticism (filling)

11. Difference between positive and negative response to feedback
Make sure that you understand the feedback.
Identify the solution(s).
Take action.
Negative
Defensiveness
Denial
Emotional display

12. Differentiate between positive and negative reaction to conflict
Potential conflicts – a clash between hostile or opposing elements, ideas or forces
Reactions in a conflict
a. Negative
b. Positive
Communication in conflict situations/”I” statements
a. I feel _______________________
When you __________________
c. Because _____________________
d. And I want ___________________

13. Conflict resolution model– a problem-solving strategy for settling disputes
a. Define the problem.
b. Suggest possible solution(s).
c. Evaluate the possible solution(s).
d. Compromise.
e. Seek mediation / arbitration if the conflict cannot be resolved – to act as an intermediary; to work with opposing sides in order to resolve a conflict.
Turning a conflict over to a third party when those involved cannot agree on a solution.

14. Summarize techniques to positively manage anger
Self awareness – knowing how you deal with situations
Understand others – 2 sides to the story
a. Empathy - understanding
b. Tact – skill
Management strategies

15. Difference b/t effective & ineffective handling of complaints
Ask for an informal meeting.
b. File a complaint properly; complaint letter.
c. Turn to outside agencies.
1.) Wages and hours – Employment Standards Administration
2.) Equal Pay – US Equal Employment Opportunity Commission (EEOC)
3.) Discrimination - US Equal Employment Opportunity Commission (EEOC)
4.) Safety – Occupational Safety and Health Administration (OSHA)

16. Difference b/t appropriate and inappropriate treatment of co-workers.
Etiquette– having good manners in dealing with people
Privacy practices
Gossip
Professionalism– handling problems and criticism gracefully and maturely
Avoiding comparisons
a. Workload
b. Salary
c. Treatment of co-workers
1.) Parking spaces
2.) Vacation periods/schedules
3.) Work schedule
4.) Bonuses

17. Steps for effectively handling a problem
Ethics – the principles of conduct that govern a group or society- most ethics problems in the workplace involve dishonesty
Identify and analyze the problem.
Collect and analyze data.
Consider possible solutions.
Choose the best option.
Implement the plan.
Observe, evaluate and adjust the plan as needed.

18. 2.01 (4) Ethical/Unethical Treatment
Finish Worksheet

19. Your Diversity Quotient
Find things that are common to all people and identify differences that will help to understand and appreciate the cultural diversity of the people around you.
Create a PPT presentation. 
Describe 5 situations in which employees demonstrate ethical behavior on the worksite, and then describe 5 situations in which employees demonstrate unethical behavior on the worksite.
Include pictures and graphics relevant to your information.  

20. Respect/discrimination against a diverse workforce
1. Analyze diversity trends in the US.
a. Language
b. Disability
c. Religion
d. Gender
e. Age

21. Benefits of diversity Higher morale Increased productivity
Quality workers attracted to the company
Decision making improves
Better understanding of diverse customers
Creation of goodwill and positive ties with government agencies
Fewer Lawsuits
Increased Productivity

22. Employee actions that encourage respect for workplace diversity
Show flexibility.
Examine your assumptions, prejudices and stereotypes – an oversimplified and distorted belief about a person or group
Explore different cultures.
Show patience in communicating and understanding.
Admit unfamiliarity of diverse customs along with a willingness to learn more about them.
Show respect for ideas different from your own.
Avoid stereotypical jokes/humor.
See the humanity in every person.

23. Summarize actions that demonstrate discrimination
Basis of discrimination
1.) Sex
2.) Race
3.) Color
4.) National Origin
5.) Language
6.) Religion
7.) Disabilities
8.) Age
9.) Sexual orientation
10.) Appearance
11.)Actions

24. Laws that protect employees from discrimination
Fair Labor Standards Act
b. Equal Pay Act
c Civil Rights Act – gave the government a strong legal tool to prevent job discrimination;
paved the way for equal employment opportunity
d. Age Discrimination in Employment Act of 1967
e. Immigration Reform and Control Act of 1986
f. Americans with Disabilities Act
g Civil Rights Act
h. Sexual Harassment-any unwelcome behavior of a sexual nature

25. Outside Agencies.
1.) Wages and hours – Employment Standards Administration
2.) Equal Pay – US Equal Employment
Opportunity Commission (EEOC)
3.) Discrimination - US Equal Employment
4.) Safety – Occupational Safety and Health
Administration (OSHA)

26. Difference between actions that facilitate and impede (delay) effective teamwork Team – a group of people who work together to set goals, make decisions, solve problems, and put ideas into action - delegate
1. Actions that facilitate teamwork
a. Listen and communicate effectively.
b. Follow up with responsibilities/assignments.
c. Resolve conflicts.
d. Motivate/inspire others.
e. Support team goals.
f. Show initiative- doing what needs to be done and doing it
g. Accept assigned role(s).
h. Share views, ideas and opinions in a positive manner.
I. Be a problem solver, not a problem maker.
j. Be open-minded and tolerant.
k. Demonstrate trust.
l. Stay focused.

27. Effective and ineffective leadership styles and strategies.
Authoritative (reliable, trustworthy, dependable
Autocratic (overbearing)
Participatory
Democratic (self-ruled, self governed)
Laissez Faire (lax, non-judgmental)

28. 2.01(5) Evaluating Leaders worksheet.
2.01 (2) Evaluate teamwork Article Worksheet.
On my website, select Career Management classlinks.
Select Jon Gordon(third choice from top)
Select one of his past blogs and
Complete the Worksheet 2.01(2)
Review for test 2.01