Presentation on theme: "Objective 2.01 Differentiate between positive and negative interpersonal skills in a variety of workplace settings. Essential Question: What stereotypes."— Presentation transcript:
1Objective 2.01Differentiate between positive and negative interpersonal skills in a variety of workplace settings.Essential Question:What stereotypes will keep me from embracing diversity in the workplace?
2VOCABULARY TEST #2Kinesthetic: Relates to interaction with people and objects in real space. Layoff: An involuntary separation of the employee from the employer for a temporary or indefinite period, through no fault of the employee. Learning Styles: The ways people think and learn. Leisure: Time free from every-day job responsibilities during which a person can pursue personal interests and hobbies. Life Roles: The various parts of one’s life, such as citizen, parent, spouse, worker, etc. Life Stages: Changes that occur as we move through life experiences. Lifestyle: The way a person lives his or her life, including geographic location, type of home, method of transportation, and social situations. Linguistic: Pertaining to the use of language. Logical: Use of reliable inference and reasoning. Marriage: The legal unions of a man and woman as husband and wife. Naturalist: Interested in natural environments. Occupational Changes: Changes in job status. Parenthood: The state or relationship of being a parent. Pink Slip: Notice of termination. Reduction in force: The employment of fewer people
3Types of Communication VerbalListeningSpeakingReadingWritingNon-verbalGesturesPostureFacial expressions
45 components of effective communication Sender/encoderMessageChannelVoiceWritten textVisual imagesReceiver/decoderFeedback
5Practices that promote and impede (delay) listening and understanding Hearing vs. listeningEffective listening skillsConcentrationAvoiding distractersAvoiding interruptionAsking for clarifying detailsGiving feedbackBarriers to listeningInterruptionPrediction of messageBlocking message due to personal viewsInability to hearDistracting mannerismsNon-understandingWandering thoughts
6Difference between constructive and destructive feedback Characteristics of feedbacka. ConstructivePrivateAddresses behaviorSpecificPromptPositiveSuggests actions to solve the problem
7Difference between constructive and destructive feedback b. DestructivePublicAddresses personal characteristicsGeneralDelayedNegativeNo solutions offered
8The importance of feedback/constructive criticism a. Prevents costly mistakes/accidentsb. Provides opportunity for improving work performance
9Routes of feedback/constructive criticism Oral/verbalWritten performance evaluationsVisual
10Steps to provide constructive feedback TactSandwich techniqueCompliment (bread)Criticism (filling)
11Difference between positive and negative response to feedback Make sure that you understand the feedback.Identify the solution(s).Take action.NegativeDefensivenessDenialEmotional display
12Differentiate between positive and negative reaction to conflict Potential conflicts – a clash between hostile or opposing elements, ideas or forcesReactions in a conflicta. Negativeb. PositiveCommunication in conflict situations/”I” statementsa. I feel _______________________When you __________________c. Because _____________________d. And I want ___________________
13Conflict resolution model– a problem-solving strategy for settling disputes a. Define the problem.b. Suggest possible solution(s).c. Evaluate the possible solution(s).d. Compromise.e. Seek mediation / arbitration if the conflict cannot be resolved – to act as an intermediary; to work with opposing sides in order to resolve a conflict.Turning a conflict over to a third party when those involved cannot agree on a solution.
14Summarize techniques to positively manage anger Self awareness – knowing how you deal with situationsUnderstand others – 2 sides to the storya. Empathy - understandingb. Tact – skillManagement strategies
15Difference b/t effective & ineffective handling of complaints Ask for an informal meeting.b. File a complaint properly; complaint letter.c. Turn to outside agencies.1.) Wages and hours – Employment Standards Administration2.) Equal Pay – US Equal Employment Opportunity Commission (EEOC)3.) Discrimination - US Equal Employment Opportunity Commission (EEOC)4.) Safety – Occupational Safety and Health Administration (OSHA)
16Difference b/t appropriate and inappropriate treatment of co-workers. Etiquette– having good manners in dealing with peoplePrivacy practicesGossipProfessionalism– handling problems and criticism gracefully and maturelyAvoiding comparisonsa. Workloadb. Salaryc. Treatment of co-workers1.) Parking spaces2.) Vacation periods/schedules3.) Work schedule4.) Bonuses
17Steps for effectively handling a problem Ethics – the principles of conduct that govern a group or society- most ethics problems in the workplace involve dishonestyIdentify and analyze the problem.Collect and analyze data.Consider possible solutions.Choose the best option.Implement the plan.Observe, evaluate and adjust the plan as needed.
19Your Diversity Quotient Find things that are common to all people and identify differences that will help to understand and appreciate the cultural diversity of the people around you.Create a PPT presentation. Describe 5 situations in which employees demonstrate ethical behavior on the worksite, and then describe 5 situations in which employees demonstrate unethical behavior on the worksite.Include pictures and graphics relevant to your information.
20Respect/discrimination against a diverse workforce 1. Analyze diversity trends in the US.a. Languageb. Disabilityc. Religiond. Gendere. Age
21Benefits of diversity Higher morale Increased productivity Quality workers attracted to the companyDecision making improvesBetter understanding of diverse customersCreation of goodwill and positive ties with government agenciesFewer LawsuitsIncreased Productivity
22Employee actions that encourage respect for workplace diversity Show flexibility.Examine your assumptions, prejudices and stereotypes – an oversimplified and distorted belief about a person or groupExplore different cultures.Show patience in communicating and understanding.Admit unfamiliarity of diverse customs along with a willingness to learn more about them.Show respect for ideas different from your own.Avoid stereotypical jokes/humor.See the humanity in every person.
23Summarize actions that demonstrate discrimination Basis of discrimination1.) Sex2.) Race3.) Color4.) National Origin5.) Language6.) Religion7.) Disabilities8.) Age9.) Sexual orientation10.) Appearance11.)Actions
24Laws that protect employees from discrimination Fair Labor Standards Actb. Equal Pay Actc Civil Rights Act – gave the government a strong legal tool to prevent job discrimination;paved the way for equal employment opportunityd. Age Discrimination in Employment Act of 1967e. Immigration Reform and Control Act of 1986f. Americans with Disabilities Actg Civil Rights Acth. Sexual Harassment-any unwelcome behavior of a sexual nature
25Outside Agencies.1.) Wages and hours – Employment Standards Administration2.) Equal Pay – US Equal EmploymentOpportunity Commission (EEOC)3.) Discrimination - US Equal Employment4.) Safety – Occupational Safety and HealthAdministration (OSHA)
26Difference between actions that facilitate and impede (delay) effective teamwork Team – a group of people who work together to set goals, make decisions, solve problems, and put ideas into action - delegate1. Actions that facilitate teamworka. Listen and communicate effectively.b. Follow up with responsibilities/assignments.c. Resolve conflicts.d. Motivate/inspire others.e. Support team goals.f. Show initiative- doing what needs to be done and doing itg. Accept assigned role(s).h. Share views, ideas and opinions in a positive manner.I. Be a problem solver, not a problem maker.j. Be open-minded and tolerant.k. Demonstrate trust.l. Stay focused.
27Effective and ineffective leadership styles and strategies. Authoritative (reliable, trustworthy, dependableAutocratic (overbearing)ParticipatoryDemocratic (self-ruled, self governed)Laissez Faire (lax, non-judgmental)
282.01(5) Evaluating Leaders worksheet. 2.01 (2) Evaluate teamwork Article Worksheet.On my website, select Career Management classlinks.Select Jon Gordon(third choice from top)Select one of his past blogs andComplete the Worksheet 2.01(2)Review for test 2.01