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Healthier Horizons Workforce Strategy Update 15 February 2012.

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Presentation on theme: "Healthier Horizons Workforce Strategy Update 15 February 2012."— Presentation transcript:

1 Healthier Horizons Workforce Strategy Update 15 February 2012

2 Better Care Better Health Better Life NHS Operating Plans 2012/13  Feedback on the initial plans  Process for the full plans led by PCT Clusters  Pending ROCR approval on forms  Health Visiting Trajectories  Nine Key Lines of Enquiry

3 Better Care Better Health Better Life Initial Feedback Feedback to PCT Clusters and PCT Cluster HR leads PCT Clusters RAG rated for workforce covering:  All clusters were amber as we received some initial information  Workforce and workforce cost trajectories  Health visitor trajectories need in the forms / plans  9 KLOEs  3 Key workforce questions in the narrative  Based on the aggregation of lead PCT and providers within the cluster

4 Better Care Better Health Better Life For each PCT For each PCT (Not lead PCT Commissioner) For each PCT +Provider (where the PCT is lead commissioner) the following: Workforce and pay-bill template completed Some information on Workforce Assurance (9 Key Lines of Enquiry) Health Visitor plans from PCT + Provider if they have Health Visitors (as per Resources in the NHS operating guidance) Template: ESR extraction Tool Pending ROCR approval (ROCR/OR/0190/002) Process for the full plans

5 Better Care Better Health Better Life As a PCT Cluster you will need to complete the following:  Aggregated workforce and pay-bill plans for PCTs (including their providers) on the template that are in your PCT Cluster:  The plans need to be triangulated with finance, activity, performance and quality to ensure they are affordable and deliverable for the PCT Cluster  Complete the answers for the 9 key Lines of Enquiry for the PCTs / Providers in the cluster  Answer the workforce questions in the narrative regarding QIPP, assurance and key workforce performance indicators  Answer the workforce indicators in the technical guidance  Your answers will be rag rates in the assessment of your plans Process for the full plans

6 Better Care Better Health Better Life Triangulating plans Have we modelled future demand? Are changes in activity affordable ? Do we have capacity in the right areas? Are health systems balanced to need? Do we understand the likely changes in activity? Do we have the workforce capacity to deliver the activity ? Do we have the right skills ? Do we have the plans in place to respond to future workforce demand? Can we afford the activity we are delivering and will need to deliver? Do we understand the financial pressures of supply and demand? Do our investments deliver value for money ? Activity Workforce Finance

7 Better Care Better Health Better Life Workforce questions in the PCT cluster narrative  Has workforce assurance been completed using the safety and quality assurance framework and Key Lines of Enquiry at Annex 5 and what was the outcome?  Does the narrative clearly set out what ‘system wide’ changes are expected in activity and patient flows and the subsequent impact of the shape of the workforce? (see separate slide)  Does the plan include sickness absence, skill mix changes, productivity and agency costs?

8 Better Care Better Health Better Life Key lines of enquiry Additional information will be available to help you answer these questions

9 Better Care Better Health Better Life Pending ROCR approval

10 Better Care Better Health Better Life Timescales DateRequirement 20/01PCT Cluster submit draft of strategic vision and data trajectories for Operating Framework requirements 27/01SHA Cluster submits plans to DH JanuaryMid year review process used to test quality and ambition of service vision w/c 30/01Feedback meetings to PCT clusters 17/02DH Feedback to SHA Clusters 24/02Near final data trajectories submitted Early March Plans analysed against assurance criteria – feedback and further info requests if necessary 15/03Contracts signed w/c 26/03Final plans received from PCT Clusters 31/03Confirmation to DH of contracts signed 05/04SHA Cluster submits plans and assurance documents to DH April14 X Cluster plan sign off meetings

11 Healthier Horizons Data Quality update 06 February 2012

12 Better Care Better Health Better Life Communicating data quality  eWIN excel & PDF report  ESR leads via Sue Hodkinson  Deputy HRDs  ESR SIG  Regular presentations & updates  Regional update  HRDs forum  eWIN reports  In development for rollout mid-Feb  All eWIN users who have access to benchmarking

13 Better Care Better Health Better Life Data Quality Update – North West Score

14 Better Care Better Health Better Life Data Quality Update – Priority Areas

15 Better Care Better Health Better Life Data Quality Update

16 Better Care Better Health Better Life Data Quality Update – how can we improve priority areas?  Equality and diversity –Quick fix = did not disclose / unknown –Historical fixes = identifying current members of staff with unknown data and asking them to complete data validation form –Long-term solution = putting processes in place to capture information with new starters  Area of work –Field not many trusts use in reporting –Lack of clarity on how it should be used –Ideas for improvement?

17 Better Care Better Health Better Life Data Quality Update – how can we improve priority areas?  Destination on Leaving is blank –Quick fix = did not disclose / unknown –Historical fixes = checking files and manually inputting data –Long-term solution = putting processes in place to capture information on termination forms  Destination on Leaving is NHS organisation but NHS organisation is blank –As above – anything more we can do?

18 Better Care Better Health Better Life Data Quality Update – Error Count Reduction Top Ten Error Count Reductions Bottom Ten Error Count Reductions: please note the effect of the demerge on some trusts

19 Better Care Better Health Better Life Data Quality Update – Final Score Analysis Top Ten Final Score Increase Bottom Ten Final Score Increase: please note the effect of the demerge on some trusts

20 Better Care Better Health Better Life Cheshire and Merseyside Scores

21 Better Care Better Health Better Life eWIN DEMO

22 Better Care Better Health Better Life Good Practice Guidance  Aim of document –Brief overview of data quality methodology –Resource for trusts –In place of a case study  Can we add to it? –Can we include more methods for data validation? –Frequently asked questions about specific areas, e.g. Health Visitors, Medical Directors

23 Healthier Horizons Health Visitor update 06 February 2012

24 Better Care Better Health Better Life Health Visiting  Current numbers and actual against PCT Cluster trajectories  Data cleansing  Delivering the commitment

25 Better Care Better Health Better Life Health Visitors: Overview The Department of Health Call for Action on Health Visiting Implementation Plan (February 2011) sets out an aspiration to raise the current North West establishment of Health Visitors to a minimum of 1,808.8 FTE by 31st March The current positions and trajectories are available on eWIN Or, by contacting

26 Better Care Better Health Better Life Health Visitors: Current Positions PCT Cluster performance as at Nov-11 NHS North West will soon be writing out to all providers asking them to complete a manual return on a monthly basis. The template will capture staff in post (Health Visitors and FNPs) and vacancies. Initial template will ask for two returns; as at Dec-11 and as at Jan-12. Subsequent submissions will only ask for the position as at the end of the previous month.

27 Better Care Better Health Better Life Health Visitors: Data Cleansing In November 2001, a data cleansing exercise was completed by all providers in the North West. In support of this national priority area, the Department of Health produced clarification regarding the definition of Health Visitor. The regional data cleansing exercise was completed by all Health Visitor providers and we thank you for all your hard work and efforts. As a result of the Nov-11 data cleansing exercise, the North West Health Visiting workforce reduced in October and then increased in Nov-11 in line with some data cleansing and new trainees entering the system. However, from local sources we are aware that Dec-11 numbers have dropped again which is partly due to misinterpretation of the coding guidance by some providers removing Health Visitors with small clinical components to their role from the ESR N3H workforce NHS North West has been in contact with these organisations and is seeking to resolve these issues.

28 Better Care Better Health Better Life Health Visitors: Coding Queries How do I code an individual who holds a Health Visitor qualification and their post requires this qualification although their role is not wholly clinical? The whole WTE of this individual should count towards your Health Visitors numbers (N3H) as although they may not be wholly clinical based, their role counts towards the Call for Action implementation plan. How do I code Health Visiting Managers? If the manager is involved (directly or indirectly) in any clinical work or in safeguarding and they hold the professional Health Visitor qualification and the role requires this, they should be wholly coded as a N3H. If they are not involved (directly or indirectly) in any clinical work or safeguarding, they should be coded against the Managers matrix regardless of whether the individual in question holds a professional registration or not. Further details are in Data Bulletin 5 (to be published on eWIN w/c 13 th February)

29 Better Care Better Health Better Life Health Visitors: Health Visiting Week  North West Health Visitor Week, w/c 5 th March  Unite Union/ CPHVA Conference, Manchester, 6 th March  Health Visiting Roadshow, Manchester 9 th March (RCN/DH)  eWIN Case Studies/Hot Topic

30 Healthier Horizons eWIN updates 06 February 2012

31 Better Care Better Health Better Life eWIN North West: Update Knowledge Exchange & Sharing Best Practice NHS Merseyside wins eWIN Award at the 2011 HRD Conference, given to the organisation which has had the greatest overall success with the use of eWIN since it went live in 2010.eWIN Award at the 2011 HRD Conference eWIN continues to develop an expanding wealth of information relevant to HR/workforce/finance and QIPP All resources relating to the NHS Reforms and Developing the Healthcare Workforce can be accessed via the eWIN Home Page Recent new eWIN material includes Agile Working, a case study from Lancashire Care FT; and an Overview of the NHS Operating Framework and a briefing from Chris Jeffries on Developing the Healthcare Workforce – from Design to Delivery On 20 February 2012, Chris Jeffries will be running a WebEx session on eWIN about the new NHS healthcare arrangements. Register via eWIN, please note - places will be limited. Organisations are reminded that new case studies for eWIN are always most welcome – on all aspects of workforce planning/HR development, no matter how large or small an individual project. Further details are available via the eWIN Home Page, or contact

32 Better Care Better Health Better Life eWIN North West: Update Benchmarking Service Priority Area Dashboards now on eWIN enable NW organisations to benchmark themselves against key workforce metrics relating to the children’s and young person’s workforce. Simply go to eWIN’s Benchmarking site to access data (updated monthly) on Health Visitors, Midwives and School Nurses The eWIN team is able to offer WebEx tutorials on any specific aspect of eWIN. Please contact if you would like to arrange a WebEx. Next data update due: 27th February 2012 New features from February 2012: Woven Data Quality reports available though the QIPP Dashboards Added functionality in the benchmarking summary pages to show the calculations used in the metrics.

33 Better Care Better Health Better Life eWIN North West - Developments Excel tools currently available through eWIN: Grade Mix Cost Tool Sickness Absence Costing Tool Savings Calculator New QIPP tools are currently in development around available on eWIN from March You can feedback any issues/development requests to or post your on the eWIN forum in the Development Zone, and one of the team will be in touch with you. If you are interested in sharing your idea’s or any tools you use locally through eWIN, please contact

34 Better Care Better Health Better Life eWIN: Regional Expansion NHS Yorkshire & The Humber Piloted between August 2011 and December organisations participated in the pilot Roll-out from January 2012 NHS East of England Pilot launched on the 28th November organisations in the region are participating Feedback session via WebEx currently underway Due to roll-out to the rest of the region in April 2012 NHS South Central: Pilot launched on the 19 th January 2012 All 25 organisations in the region are participating Feedback sessions via WebEx due to commence w/c 6 th February Expected Benefits: Accelerated developments / tools / dashboards around QIPP Expanded Knowledge Exchange & Sharing Best Practice Potential for National Benchmarking

35 Healthier Horizons Workforce Assurance Framework 06 February 2012

36 Better Care Better Health Better Life Workforce Assurance Framework  Demonstration of the current tool  Shared with PCT Clusters / HR leads  Shared with a number of trusts for views  Feedback from PCT Cluster leads  Positive  Useful  Next steps  Workshop on Monday to thrash out metrics  Seek wider views

37 Healthier Horizons Workforce Planning Feedback 06 February 2012

38 Better Care Better Health Better Life Workforce Plans Feedback  Feedback on the plans  Imminent – sharing of reports / analysis  Commissioning education plan  Papers for the Network Leadership Groups  Prepared 3 papers which will be shared shortly  Focus on Medical and Dental workforce planning  Start modelling in more specialty detail supply and demand

39 Better Care Better Health Better Life Areas to Watch  Maternity workforce  Ministers radar – anticipate monthly monitoring  School nursing workforce  Ministers radar – anticipate monthly monitoring  Update on HEE / LETBs  (Information from the SHA and PCT letters issued )  Big QIPP tickets for health care  New occupation code manual version 10 supporting-our-data-collections

40 Better Care Better Health Better Life Delivering the big tickets NATIONAL BIG HITTERS  National £550M Boorman saving on sickness and absence  National £407M reduction in agency spend by 2014  £15-20BN QIPP savings nationally by 2015  4,200 extra health visitors by 2015 (422 for the North West)  100% Foundation Trust status for NHS providers  Stringent cash improvement programmes as well as 1.5% reduction in tariff  Mid-Staffordshire feedback and new accountabilities / governance  Francis Report on staffing (nursing)  Increased regulation of workforce / cost implications  Increased industrial relations environment  Hidden targets and trajectories in the Information Revolution / transparency agenda – will need to recruit back information / ESR experts  Workforce assurance, patient safety and staff safety

41 Better Care Better Health Better Life Delivering the big tickets MEDICAL AND DENTAL Working with provides to understand the following for Workforce Assurance  Consultant and Clinical Productivity  Consultant PAs  Clinic start and finish times – impact on support staff over-time / extra hours  Theatre utilisation and maximisation  Operations flow optimisation tools  Synergistic pre and post operative discharges  Length of stay and bed / unit reductions  Friday to Sunday rotas and cover  Over-reliance on junior doctors and locums  Medical and Dental sickness and absence and cover  Basic Salary versus enhanced payment packages  Specialism's and NHS Litigation Authority premiums  Alternatives via non-medical consultant route

42 Better Care Better Health Better Life Delivering the big tickets REDUCING HEADCOUNT AND FTE  Rationalising back office functions and administration  Consolidation, reconfiguration and realisation  Reductions, re-deployment and redundancies (voluntary)  Closure of services / sites DELIVERING FINANCIAL BALANCE AND SERVICE WITHIN TARIFF  4% or more Cash Improvement Programmes alongside QIPP  Squeeze on tariff (1.5% NHS operating framework  Budget cuts in Local Authorities and Social Care (Adult and Children’s)  Front line ideas for QIPP  Cash saving / releasing / generating schemes

43 Better Care Better Health Better Life Delivering the big tickets REDUCING HR TRANSACTION COSTS  Rationalising payroll providers  HR transactions and duplicity  Training and Development  E-Rostering, bank, locum and agency usage  Shared HR and Business Services = optimisation  Minimising down-sizing costs and mistakes  Tackling terms and conditions EFFICIENCY AND EFFECTIVENESS  Eliminating waste, duplication and pointless process  Moving from Transferring Community Services to Transforming Community Services  Maximising productive time and time to care  Stream-lining care pathways and processes


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