2. Answer to common questions 1

3. This is how our registrations will be completed This is how we will do “all” written testing Consider tests “open book” We want you to know the answers, not miss the questions. Increasing the use of online training 2012 Law Change presentation was a “testing sample” We know it’s new. We have help available for you. Game Officials – Registration & Learning Software 2

4. Game Officials Help Click on Referee Resources 3

5. And you’ll see this page … Select either of these links 4

6. And your question may be answered Remember these two for later! 5

7. Common issues and solutions 6

8. Maybe not … Did you finish your written test? 7

9. But if you haven’t … you have five days to do so. After that: The course will “close” You may still be able to log in, but test result won’t register You will have to register for a separate “test” course, which will have a $10 fee You will need to get an override code from your DRA Avoid the fee and hassle – GET THE TEST DONE NOW! Hopefully you already took – and passed – your test 8

10. And/or my username 9

11. I forgot my username/password Click on the link that says “Forget Username or Password? 10

12. You’ll be taken to this page If you don’t know your username, enter the e-mail address that you used in Game Officials here. 11

13. You’ll be taken to this page If you know your username but forgot your password, enter your username and e- mail address here. 12

14. And once you are logged in …… Set your username and/or password to something you will remember! Usernames and passwords are NOT case sensitive. 13

15. We do take checks. But … 14

16. Go back to the help page … I told you to remember these two … click on “I don’t have a credit card.” 15

17. 16 This form is “fill-in” ready. $10.00 processing fee You will be able to download this form Mail this form and check to this address

18. Prepaid MasterCard/Visa Many cost less than $10.00 Use prepaid card to register online Has to be MasterCard or Visa No cash 17 A different option …

19. Option 1: Don’t get a refund. Game Officials will store the “credit” and it will be applied to your next course. 18

20. At the help page again … If you want a refund, … click on “I can’t attend the course ….” 19

21. 20 You will be able to download this form If service is available, refund will be made to credit card. If not, check will be sent. $5.00 processing fee You can submit form via e-mail or US mail

22. You can reschedule easily … Cancel and re-register 21

23. Log in to Game Officials Click on the number of the course that you want to cancel Click on Course 5188 22

24. You will see this page Click on “Cancel Registration” This amount will be credited to my account 23

25. 24

26. If yes, follow instructions from SRA If no, follow regular recertification process Did you complete your assessment(s)? 25

27. Because testing is training! 26

28. Information available to test takers 27

29. Retrieving information for developing training program 28

30. Why the test is “before” the clinic 29

31. Fixing errors on tests Change wording on questions Major savings on printing costs “Greener” Other benefits 30

32. 1.Check help files at www.wnyreferee.org www.wnyreferee.org 2.Contact your DRA 3.REMEMBER YOUR PASSWORD AND USERNAME! Game Officials Help 31