1. Priority 1: Service Tools Mapping/ Information Sharing PROCESS FLOW CHART 8/05/2015

2. Eligibility and Consent Determining program eligibility and whether this is the best service for them. As a part of this process the consent is used for the referral in and can be used for a referral out if this service is not appropriate, or they are ineligible. Information Gathering Collecting information that will help build a carer profile and also be used for reporting purposes. Information Provision to Carer Giving the carer information about the program and also about other services. Information about this program must include: Statement of Rights and Responsibilities; how to make a complaint; information on available services and fee schedules, and privacy and advocacy information. 8/05/2015

3. Carer Assessment Assessing the impact of the caring role on the carer and the reason the service is needed. Carer Planning Setting goals and making an action plan which includes determining other relationships and roles. Care Recipient Assessment Determining lifestyle and leisure, care and support needs and to maintain and work with changes in the care recipient's likes and needs.

4. 8/05/2015 Service Planning Developing a service plan for the carer and the care recipient. A who, how and when plan. Emergency Plan Developing a plan that can be rolled out if the situation arises that the carer is unavailable. Risk Assessment Undertaking an assessment which is specific to home safety. Environment - behaviour - manual handling issues.

5. 8/05/2015 Fee Assessment, Agreement Undertaking an individual assessment regarding fees and an agreement with the carer. Monitoring Reviewing Evaluating Implementing a continuous improvement cycle. Constantly making sure the plan is still valid and working by getting feedback, updating the plan and evaluating it. Discharge Advising the carer of the completion of the service in a formal, written manner. This process may include transition to other services and supports, and Generating a client feedback survey to assist the service in future planning.