1. Initial Contact PROCESS SUPPORTS CEPCP Service Directory Consumer rings or presents at reception GP or service provider rings Does consumer require information only? Consumer provided with information on service, contact details, referral options. Initial Needs Identification PROCESS SUPPORTS CEPCP Service Directory CEPCP Referral Tool SCoTT CEPCP Electronic referral Platform Consumer Privacy Brochure DHS Service Coordination Guidelines *Relevant relates to: agency practice e.g. INI maybe completed over time by a number of different staff whether an assisted referral to another agency is likely. All mandatory fields must be completed. Consumer transferred to INI process staffed by Intake, Assessment,or Allied Health staff. Assessment PROCESS SUPPORTS Agency Assessment Tools CEPCP Referral Tool CEPCP Service Directory CEPCP Referral Protocol CEPCP Electronic referral Platform Assessment of consumer needs: service specific specialist comprehensive Services required by consumer determined Does the consumer need further assessment(s)? Care Planning PROCESS SUPPORTS CEPCP Service Coordination Plan Template CEPCP Referral Tool Plan prepared for each consumer e.g. Care Plan, Individual Treatment Plan, Clinical Plan, Service Delivery Plan etc. Would the consumer benefit from a Service Coordination Plan? No further action Staff explain to consumer the value of Service Coordination Plan. If the consumer consents Service Coordination Plan Developed Referral options and processes explained to consumer Does the consumer require an assisted referral? Consumer makes self referral Worker obtains consent and makes referral using CEPCP e-referral process Is consumer eligible for service? Consumer’s referral is returned to initiating agency Consumer is given an appointment for an assessment or placed on waiting list Urgency and level of risk assessed Does consumer require information only? Does consumer require an INI? Is consumer eligible for service? Does the consumer need services provided by the agency? Does the consumer need further assessment for service(s) provided by other primary care agencies? Consumer is provided information on: services available other agencies health, health promotion referral pathways and options The INI/Intake Worker completes relevant* sections of the SCoTT, including risk assessment tools The INI/Intake Worker explains to the consumer: INI purpose and process how information collected will be used consumer rights and responsibilities Appropriate action taken Consumer Brochure “Your Information: It’s Private” is sent to consumer Consumer advised of service options Service Delivery yes no yes no yes no yes no yes no yes no yes no yes Referral options and processes explained to consumer Does the consumer require an assisted referral? Consumer makes self referral Worker obtains consent and makes referral using CEPCP Referral Tool Is consumer eligible for service? Consumer’s referral is returned to initiating agency Consumer is given an appointment for an assessment or placed on waiting list Urgency and level of risk assessed yes no yes no CEPCP Referral Protocol Diagram 2. Consumer Pathway through the CEPCP Service Coordination Model