1. Lake Havasu City Founded in 1964 by Robert P. McCullochFounded in 1964 by Robert P. McCulloch Purchased 26 sq. miles @ $75 per acrePurchased 26 sq. miles @ $75 per acre Currently 49 sq. milesCurrently 49 sq. miles Population 50,000 ~ 55,000Population 50,000 ~ 55,000 Master Planned Community Developed Lot- By-LotMaster Planned Community Developed Lot- By-Lot Platted Area Approx. 80% DevelopedPlatted Area Approx. 80% Developed

2. Lake Havasu City Home of the World Famous London Bridge -- Re-Dedicated 1971Home of the World Famous London Bridge -- Re-Dedicated 1971 City Incorporated 1978City Incorporated 1978 6 Council Members Elected At-Large6 Council Members Elected At-Large Mayor Separately ElectedMayor Separately Elected

3. Lake Havasu City

4. Challenges PrioritiesPriorities –Assessed Core Businesses –Evaluated Organizational Effectiveness –Determined Consequences of Options –Presented, Recommended, Took Action –Continuous Monitoring PoliticsPolitics

5. Expectations

6. Economic Recovery Visioning ProcessVisioning Process Community SWOT AnalysisCommunity SWOT Analysis Organizational ChangeOrganizational Change Reinvent Lake Havasu City governmentReinvent Lake Havasu City government

7. “I cannot change the direction of the wind -- but I can adjust my sails….” Jimmy Dean

10. What are our customers telling us?

11. Are we listening?