1. National Planning Trends

2. Makeover of Planning & Development Agencies  My Background  20 years of local government experience  Background in organizational culture  Responsible for Oversight of Human Resources, Information Technology, Facilities Management, etc.  2008 Organizational Review of County Planning & Development

3.  Purpose of the Day  To share observations from an outsider’s view about planning and development operations  To explore challenges/trends in planning agencies throughout the USA Makeover of Planning & Development Agencies

4.  Salt Lake County  Population - 1,000,000 people in valley  740 Square Miles  Population - 150,000 in Unincorporated Salt Lake County  16 Cities  6 Townships  17 Community Councils

6. Makeover of Planning & Development Agencies  Salt Lake County Findings  Lack of vision  Little teamwork across sections of Office  Lack of intra-agency cooperation  Lack of communication  Lack of effective customer service  Professionalism

7. Makeover of Planning & Development Agencies  What did I find? Not Uncommon to see Makeovers  Clark County, Washington 2000  Minneapolis, Minnesota 2003  Seattle, Washington 2003  Denver, Colorado July, 2004  City of Sacramento, California 2005  Liberty, Kansas February 4, 2005  Boulder, Colorado 2007  City of Modesto, California January 5, 2007  Salt Lake City, Utah April 4, 2008  Sacramento County, California May 2, 2008  Salt Lake County, Utah January 27, 2009  San Antonio, Texas July, 2009  San Clemente, California February 4, 2010

8. Makeover of Planning & Development Agencies  Challenges & Trends  Adding Value to Customers  Marriage of Organizational Cultures  Use (or lack) of Technology  Ordinances & Processes  Planning, Development Services & Community & Economic Development

9. Makeover of Planning & Development Agencies  Adding Value to Customer  Defining who customers are  Changing mindset about “customer service”  Salt Lake County

10. Makeover of Planning & Development Agencies  Managing Organizational Cultures & Change  Clash of the Titans – the uncomfortable marriage of Planning & Development Services Cultures  Opportunities for Collaboration

11. Makeover of Planning & Development Agencies  Use of (or, “lack” of use of) Technology  Access to Records  Digital Media  Geographic Information Systems (GIS)  Historical Data  Mobile Offices/Mobile Communication

12. Makeover of Planning & Development Agencies  Ordinances & Processes  “Updating our ordinances?! Are you crazy?!”  Understanding our own Processes

13. Makeover of Planning & Development Agencies  Planning & Development Services (And Economic Development?)  Philadelphia  Salt Lake County

14. Profile (political) PossibilityPersonal

15. Makeover of Planning & Development Agencies  Not All Doom & Gloom  American Institute of Architects 2003 Report on Denver’s Development Review Process  49 examples of progressive efforts around the Nation  Plan Review  Permit Processes  Inspections  Communication/Technology  Inside the Halls of Government

16. Makeover of Planning & Development Agencies  Summary & Conclusions  Pressures facing Planning agencies similar across the Country  Agencies that can scan the larger environment, can anticipate and plan for changes coming their way & create continuous learning practices  Use of technology will alter business practices, but customer service will continue to be the single greatest challenge & opportunity

17. Makeover of Planning & Development Agencies  What is Possible for your Agency?  The future of Planning & Development Services Agencies is not a place to get to, but rather a place you have the power to create  What will you create?

18. Makeover of Planning & Development Agencies “In the beginner’s mind, there are many possibilities; in the expert’s mind, there are few.” Shunryu Suzuki, Zen Priest

19. National Planning Trends