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Special Event Server Training. Objectives of Training Eliminate over-serving of adult alcohol consumers Eliminate over-serving of adult alcohol consumers.

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Presentation on theme: "Special Event Server Training. Objectives of Training Eliminate over-serving of adult alcohol consumers Eliminate over-serving of adult alcohol consumers."— Presentation transcript:

1 Special Event Server Training

2 Objectives of Training Eliminate over-serving of adult alcohol consumers Eliminate over-serving of adult alcohol consumers Eliminate underage access to alcohol (<21) Eliminate underage access to alcohol (<21) Protect integrity of event and participating individuals Protect integrity of event and participating individuals Diminish the chances of injury or death to event attendees Diminish the chances of injury or death to event attendees Diminish chance of criminal charges to server Diminish chance of criminal charges to server Diminish chances of civil litigation to: Diminish chances of civil litigation to: server – licensee – insurer – city/county Provide a safe event environment for all that attend Provide a safe event environment for all that attend See that our customers get home safely See that our customers get home safely

3 Underage Access + Over-serving Facts Indoors alcohol sales: Indoors alcohol sales: % sales to underage - 50% sales to intoxicated customers Special Event Outdoors sales: Special Event Outdoors sales: - 50% sales to underage - 90% sales to intoxicated customers * U of M Epidemiology Department

4 Servers have REAL Responsibilities! REAL consequences of over serving customers: REAL consequences of over serving customers: - Public safety for the roadways and community - Litigation may target YOUR personal income and property Our responsibility is to protect the public Our responsibility is to protect the public Helping your customers get home safely Helping your customers get home safely

5 Results of over serving and youth access Public intoxication Public intoxication Inappropriate conduct Inappropriate conduct Fights Fights Crime Crime Violence Violence Vandalism Vandalism Assault Assault Car Crashes Car Crashes Injury Injury Death Death

6 Criminal Penalties for Over Serving and Providing Alcohol to Minors Misdemeanor$1000 / 90 Days / Both Misdemeanor$1000 / 90 Days / Both Gross Misd$3000 / 1 Year / Both Gross Misd$3000 / 1 Year / Both Felony$$$$ /Over 1 Yr / Both Felony$$$$ /Over 1 Yr / Both

7 Minnesota State Law Providing alcohol resulting in “death or great bodily harm ” : Providing alcohol resulting in “death or great bodily harm ” : Felony charges (340A.701).…acting within the scope of employment…by selling, bartering, furnishing, or giving alcoholic beverages to a person under 21 years of age if that person becomes intoxicated and causes or suffers death or great bodily harm as a result of the intoxication. Civil suit Civil suit -Server -Licensee (owner) -Insurance provider -City/County

8 Serving and Selling Considerations Controlled consumption area? Controlled consumption area? Wrist banding legal drinkers (right wrist) Wrist banding legal drinkers (right wrist) Changing colors of bands daily Changing colors of bands daily Assure wristband is checked on every sale Assure wristband is checked on every sale Limit number of beverages per sale (1-2) Limit number of beverages per sale (1-2) Distinct cups for alcohol Distinct cups for alcohol Specific size beer containers (12 oz.) Specific size beer containers (12 oz.) Ending sales minimum of 1 hour before closing Ending sales minimum of 1 hour before closing

9 Additional Considerations No drinking on the job! No drinking on the job! Separate responsibilities of Separate responsibilities of - Age ID / wrist banding - Ticket sales - Serving of alcohol Server assumes all liability Server assumes all liability Security staff throughout crowd Security staff throughout crowd Communication with Law Enforcement Communication with Law Enforcement Zero tolerance for unacceptable behavior Zero tolerance for unacceptable behavior

10 Keys to Successful Event! Assure staff skilled in: Assure staff skilled in: - Recognition of intoxicated customers - Identification of underage customers - Recognition of fake ID’s - Cutting customers off - refusing sales - All decisions involving alcohol in Policy Manual (mitigating factor if problems) - Assurance that all staff read and understand policies and follow without fail! - Understand compliance check possibility

11 Your Job Responsibilities Monitor customer behavior Monitor customer behavior Be alert to impaired customers Be alert to impaired customers Be alert to adults buying for minors Be alert to adults buying for minors Engage in conversation to assure competency and ability to consume additional alcohol Engage in conversation to assure competency and ability to consume additional alcohol Deny admission and/or alcohol request if impaired Deny admission and/or alcohol request if impaired

12 Potential Violations Servers & Owners Sell, barter, furnish, give alcohol to an “obviously intoxicated” person Sell, barter, furnish, give alcohol to an “obviously intoxicated” person Serving Rules of: Serving Rules of: - Green (non intoxicated appearance) - Yellow (behavior suggesting problems) - Red (obviously intoxicated) Obviously Intoxicated? Obviously Intoxicated?

13 Judicial Opinion: “The standard for determining whether a person is obviously intoxicated” is: “when exercising reasonable powers of observation, one sees, or should see that the buyer is intoxicated”.

14 Signs of Intoxication? Strong odor of alcohol Strong odor of alcohol Slurred speech Slurred speech Staggered gait Staggered gait Eyes: red, watering, glazed Eyes: red, watering, glazed Level of consciousness / awareness Level of consciousness / awareness Poor coordination Poor coordination Loud Loud Belligerent Belligerent Argumentative Argumentative Fighting/hostile Fighting/hostile Change in personality Change in personality Knowing # of drinks consumed Knowing # of drinks consumed Other inappropriate conduct Other inappropriate conduct Other signs? Other signs?

15 Checking ID’s

16 Acceptable ID’s MN Statute 340A.503 Subd. 6 Proof of age for purchasing or consuming alcoholic beverages may be established only by one of the following: 1. A valid drivers license or identification card issued by Minnesota, another state, or a province of Canada and including the photograph and date of birth of the licensed person 2. A valid military identification card issued by the United States Department of Defense 3. A valid passport issued by the United States or 4. In the case of foreign national, by a valid passport 5. Tribal ID

17 Minnesota DL and ID Adult and Minor

18 Canadian ID’s

19 Military ID’s

20 Passport Book + Passport Card

21 Canadian Passport

22 Mexican Passport

23 Tribal ID’s

24 ID Checking Guide

25 P.L.A.N. to Check ID’s P: Photo Match L: Legal Age to Buy A: Acceptable ID Appearance and condition Appearance and condition N: Not Expired Card

26 Clipped ID’s

27

28 Alcohol Restriction

29 Serve Smart Refuse to serve intoxicated customers Refuse to serve intoxicated customers Refuse to serve under age customers Refuse to serve under age customers Refuse to allow intoxicated customers into your event Refuse to allow intoxicated customers into your event Refuse to allow impaired customers to leave your business and drive Refuse to allow impaired customers to leave your business and drive Do your part in keeping our roads and our communities safe!

30 Thank You!


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