2. Process Mapping An outline for looking at our work to understand: What gets Done. Who does What. What adds Value. What can we streamline and improve.

3. Process Mapping Overview Process Mapping provides an opportunity to: –See all process steps –Understand who is doing what in the process –See who and what connect to each other –Target opportunities for improvement –Get a “whole picture” or “systems view” of what is taking place so the group can better “improve” the process. It is not complicated, It is “visual” and allows groups to understand together.

4. Flowchart For Problem Resolution Don’t Mess With It! YES NO YES YOU IDIOT! NO Will it Blow Up In Your Hands? NO Look The Other Way Anyone Else Know? You’re SCREWED! YES NO Hide It Can You Blame Someone Else? NO NO PROBLEM! Yes Is It Working? Did You Mess With It?

5. Group Exercise 1 As a Group: –Discuss the “Story” –Sort out the following: What happened (activities) What were key stages in the process Why were the activities done Who did each activity Who did each person receive input from and give input to –Be Prepared to share your thoughts, learning and results.

6. Key Elements of Process Maps Process Identification Multi Functional Participants Identification of State changes Creating a Visual Map

7. First – Lay out the main Stages of the process from beginning to finalization. State Changes