1. Retailer Kick-off Meeting September 8, 2011
Virginia eWIC
Retailer Kick-off Meeting September 8, 2011

2. Opening Comments
Jerry Owens
Program Manager
ACS, a Xerox Company

3. ACS Corporate Overview
Xerox, a Fortune 500 company with more than 130,000 employees
ACS, State and Local Solutions employs approximately 3,700 professionals
Operations in all 50 states and more than 100 countries
Provider of Electronic Benefit Transfer (EBT) Services programs in 12 states as prime contractor and 3 states as subcontractor
Currently manage over 7.4 million SNAP households
Ranked #1 MasterCard Prepaid processor in 2007
Provider of 28 branded debit card programs in 21 states
Operate the first statewide on-line WIC Program (Michigan)

4. ACS Card Services Overview
Dedicated to providing affordable, leading-edge solutions that maximize government service capabilities
Family and Community Services line of business provides solutions for:
Electronic Benefits Transfer (EBT)
Women Infant Children (WIC)
Child support disbursements
Electronic Payment Card (EPC) for child support/payroll/unemployment insurance
Electronic childcare
Workforce services
Eligibility services

5. ACS, a Xerox Company
eWIC Services and Supplemental Nutrition Assistance Program (SNAP)
Implemented first online eWIC solution in Michigan- 2007
Provides eWIC services to more than 145,000 households/month
Performs more than 1 million eWIC transactions/month
Reconciles more than $14 million/month in e-WIC purchases
Supports 2000 eWIC retailers in Michigan
Provide SNAP services for 15 states, including VA
Provide SNAP services to more than 8 million people/month
Perform more than 70 million transactions/month as host processor
Support more than 80,000 retailers nationwide

6. Introductions/Project Roles
Assigned To
Assignment Specifics
Program Manager
Jerry Owens
Ensure overall success of project and attention to stakeholder needs
Pursue new and existing eWIC integration opportunities
Guide retailers and other stakeholders through eWIC integration and certification process
Retail Manager
Ed Yorkavich
Oversee retail POS installation and training needs
Serve as liaison between retailers and POS installers
Provide guidance and direction for retailers during deployment process
Retail Coordinator
Steve Gibson
Coordinate POS installation and training needs
Manage scheduling and installation activities of installers and equipment depot to ensure it meets the needs of the project
Troubleshoot and problem solve for retailers going through installation and training
Serve as backup to Retail Manager and provide ongoing project support
Deputy Program Manager
Russell Trahan
Serve as backup to Program Manager

7. Other Participants Role Assigned To Assignment Specifics
POS Installation/Training/Testing
Media Riders, Inc
Onsite equipment deployment and testing
Onsite retailer training
Value Added Resellers (VAR)/ECR Service Provider
Multiple Companies
Installation of eWIC functionality into a client retailer ECR
Testing of installed eWIC functionality
Complete pre-certification testing
Participation in certification/acceptance testing
Third Party Processors (TPP)
Enabling of retailer account to accept eWIC transactions
Attended testing for pre-certification activities
Reconciliation for testing efforts
Certification
VDH/FNS/Booz Allen Hamilton
Review and approval of certification test scripts
Observe test script execution
Confirm accurate reconciliation

8. Jerry Owens, Program Manager
Introduction to eWIC
Jerry Owens, Program Manager

9. Introduction to eWIC
eWIC is simply the electronic processing of WIC benefits
Participants redeem benefits using a magnetic stripe card and PIN similar to how SNAP (food stamp) benefits are redeemed in VA today
Benefits are issued to participant accounts at the household level
Participants may redeem benefits as needed (it is not required to redeem all benefits at the same time)
The system only allows redemption of products that are both approved for WIC and available in the participant account balance

10. eWIC – Approved Product List (APL)
The WIC Eligibility System sends a list of approved products to the host system
WIC Clinic
EPPIC
Category/Subcategory/UPC 1
Category/Subcategory/UPC 2
Category/Subcategory/UPC 3
Category/Subcategory/UPC 4
Etc.
The POS/ECR downloads the APL on a daily schedule from the FTP Server
Approved Product List (APL)
The Host System formats this information along with other data, creates an APL and places it on an FTP Server
FTP Server
POS/ECR
APL

11. Retailer Benefits eWIC improves WIC redemption process
Lane flow is smoother and faster than the paper process
No returned checks
Faster payment, usually within 24 hours
System approves only WIC allowed items prescribed to participant
Fewer administrative tasks - i.e., no batching paper, no vendor stamps, no price surveys, etc.
Reduced risk of non-compliance
Reduced training for personnel, less time to train cashiers
Participant are not required to redeem all benefits at once
Results in additional trips to the store – increased traffic
Higher benefit utilization – more items purchased/increased sales

12. Vendor Portal Query payment information by date range
View transaction data
Check to see what UPCs are on the Approved Product List

13. Jerry Owens, Program Manager Ed Yorkavich, Retail Manager
Project Overview
Jerry Owens, Program Manager
Ed Yorkavich, Retail Manager

14. Project Objective – Retailer Enablement
The goal of this effort is to enable all WIC-authorized retailers to electronically process WIC transactions for benefit redemption and payment
Retailer Enablement Methods
Integration
Process eWIC transaction via the existing electronic cash register (ECR) system just like any other transaction
Stand-Beside POS
Install a stand-beside point-of-sale device so that a retailer may process eWIC transactions electronically

15. Retail Integration High Level Overview – eWIC Integration Requirements
ECR must have eWIC processing functionality (most platforms already have available or are under development)
FNS must certify system as approved for eWIC transaction processing
Certification Process
Third party processors (TPP), ECR service providers, retailer IT departments make software modifications based on ACS-provided integrated retailer specifications
ECR service providers and TPPs perform integration testing
ECR service providers and TPPs use ACS test environment to perform pre-certifications
FNS and the state oversee execution of approved certification test scripts and if executed successfully, approve system for integration
In Store
A final certification, generally completed by the retailer, is performed at the store level

16. Stand-Beside POS Enablement
High Level Overview – Stand-Beside POS Deployment
Requirements
Power must be available at lane location where POS device will be installed (1 outlet for scanner and 1 outlet for POS)
Either broadband internet or analog dial-up connectivity must be available at the lane location where POS device will be installed
Setup Process
ACS sets up WIC authorized retailers in the National Retail Management Center (NRMC) database, sends/receives retailer agreement, and creates work order
ACS NRMC builds profile and enters retailer banking information in EPPIC
ACS Retail Manager manages installation contractor as retailers are scheduled for installation and training during pilot and statewide rollout
Training
Retailer training is performed at the retailer location after successful installation
Retailer POS operations manual, quick reference guide and helpdesk information is also provided at this time.

17. Retailer Enablement Summary
ACS works with retailers to provide a solution that best meets their needs
Coordinated efforts by ACS with retail service providers and third party processors provide most retailers with the option of integrating with their existing system
For those retailers that do not have integration capabilities, stand-beside POS devices provide a safe and reliable method of eWIC transaction processing
Experienced ACS retail enablement team coordinates deployment and integration efforts providing strong support for retailers
The Vendor Portal provides instant access to transaction and settlement reports
24/7 retailer helpline is provided to answer questions and/or troubleshoot issues

18. Jerry Owens, Program Manager
Project Timeline
Jerry Owens, Program Manager

19. VA WIC Retailer Enablement Schedule
Sept ‘11
Oct
Nov
Dec
Jan ‘12
Feb
Mar
April
May
June
July
Aug
Sept
TPP/VAR Outreach
Retailer/TPP Certification
FNS Certifications
Retailer Kickoff Meeting
Pilot Operations
Retailer Call Center Go Live
Install/Train State POS (Stand-Beside)
Retailer Outreach
Retailer Outreach

20. Transaction Processing
Jerry Owens, Program Manager

21. Online eWIC Transaction Flow
WIC Purchase Flow
Card Swipe at POS and client enters PIN
Prescription balance is downloaded to store
Items are scanned and checked against client balance
UPCs are verified against local APL file at store
POS transmits items scanned to EPPIC system for approval
EPPIC responds with approval and remaining prescription balance

22. Transaction Processing Methodologies
Third Party Processor
Retailers have the ability to leverage their existing third party processor services
Direct Connect
Retailers have the ability to send EBT transactions directly from their system to the EBT host, no transaction fees
Stand-beside POS Terminals
Retailers have the ability to use the Agency supplied POS, no fees
Value to WIC Programs: Provides Retailers with processing options to better manage their POS infrastructure and associated costs.
Slide 22

23. eWIC Third Party Processing Model
Majority of Chain Merchants use the TPP Model
TPP provides value-added service to retailer
No Certification Required by the Merchant
TPP generally processes other types of transactions for retailer
TPP Merchant
Client
EBT Host System Transaction Processor
Third Party Processor
Inbound/Outbound Data Flow

24. eWIC Stand Beside Model Example
Stand Beside Merchant
Utilized by most SNAP EBT-Only
Proven reliable transaction processing model
Issued at no cost to the merchant
All Merchants have the option to utilize Stand-Beside Terminals
EBT Host System Transaction Processor
Inbound/Outbound Data Flow
Slide 24

25. FNS Testing and Certification
Jerry Owens, Program Manager

26. FNS Testing and Certification
ACS Four-Phase Certification Approach
Phase 1 - Initiation
Integration specification reviewed with TPPs and Retailers, high-level timeline reviewed, and objectives set
Phase 2 – Integration Testing
Retailers and TPPs provided with test cards and test environment for development integration testing to ACS. Regular calls are held to track progress
Phase 3 – Precertification Testing
Testing block of time is scheduled, retailers and TPPs are provided with precertification test scripts, and testing is performed remotely while ACS monitors and validates execution in real time. Successful precertification indicates readiness for acceptance testing.
Phase 4 – Acceptance Testing
Formal execution of FNS approved test scripts validating full system functionality from transaction processing to settlement. Testing is generally performed at retailer location and takes 2 to 5 days to complete.

27. Questions?