1. Business Models for Private Sector Participation in Service Delivery
World Bank Land and Poverty Conference
March 27, 2014
Presenters:
Mr. Ernesto Camarillo, Jr.
Mr. Gaurav Saigal
Mr. Ashish Raj

2. IL&FS : Integrated infrastructure financing and developing institution
IL&FS is pioneer in PPP Infrastructure Projects with experience across a range of sectors;
We specialise in the area of Project Development, Project structuring, Project Management, Construction and Operations and Maintenance; and
Delivery Framework through sector specific companies.
Sectors where we operate
Airports | Education | eGovernance | Environment | Health
Municipal Finance | Ports | Power | Rehabilitation of Assets
Resettlement & Rehabilitation | Roads & Bridges | Water
Roads & Bridges | Solid Waste Management | Sewerage
Special Economic Zone | Telecom | Urban Infrastructure

3. Outline
Business Models
Case Studies
Conclusion

4. Turnkey / Milestone Based Managed Services Model
Business Models
Pure BOO / BOOT
JV / Hybrid PPP
Turnkey / Milestone Based
Managed Services Model

5. Case Study : BOO Model The Philippines’ Land Titling Computerization Project

6. Introduction
Land Registration Systems, Inc. or LARES (IL&FS subsidiary) is the Private Proponent for the Land Titling Computerization Project
No intention to speak in behalf of the Government Sponsor, which is the Land Registration Authority (LRA)

7. Outline Project Brief through Audio Visual Presentation
Status of the Project
Observed Benefits
New Services and Initiatives

8. Context
The Philippines is made up of approximately 30M hectares of land, almost half of which alienable and disposable
Torrens System of Land Titling implemented
LRA, through its RDs, in charge of registering transactions on property
Other Players
DENR – Land Surveys, Disposition, Land Classification
DAR – Disposition in relation to the Agrarian Reform Program
NCIP – Disposition in relation to the Indigenous People Act
Courts – Disposition and settlements
Local Government Units – Planning and taxation

9. The Government Sponsor
Key Facts
Mandate
Organization
Land Registration Authority
164 Registries of Deeds
Established 1903
Attached to the Department of Justice
Original Registration
Subsequent Registration
Subdivision and Consolidation
Condominium
Reconstitution
Real Property Registry
Chattel Mortgage
Movable Property Registry
Certified True Copies
Certifications
Verifications
Information Services

10. The LTCP The LTCP Objectives
LRA’s answer to the call to provide better public service
IT-based modernization project
Implemented under the Build-Operate-Transfer (BOT) Law, using the Build-Own-Operate (BOO) Scheme
The LTCP is implemented with No Cash Out nor Guarantees from the Government
LARES allowed to collect IT Service Fees
More secure titles and documents, and prevention of duplicates and overlaps
Standardized processes, fees, and requirements
Up-to-date information and records, available anytime and anywhere
Disaster recovery and business continuity
Objectives

11. Scope of Work www.ilfsindia.com Systems Integration
164 Registries of Deeds
1 Central Office
1 Information Management Center
Systems Integration
Software Development
IT Infrastructure Supply
Change Management
Data Conversion
Mapping
Site Preparation

12. Project Brief
Please see Audio Visual Presentation

13. www.ilfsindia.com Customized Enterprise Systems
Registry of Deeds System to issue land titles, etc.
Central Office System to approve subdivision/consolidation plans, etc.
Operations Support System for the back-end
Service Desk System
Data Conversion of Existing titles, maps, documents
Digital Conversion of Cadastral Maps, Land Titles & Supporting Docs (38.5 M)
Conversion of 21,583 MIMs (Municipal Index Maps) and PIMs (province Index Maps)
Build-up of a land parcel-based map
Scanning & Encoding
Custom built data conversion software
Centralized Encoding Centers
Site Specific scanning
IT Infrastructure setup
Supply of Hardware, Software, and Network Equipment
Established DC and DR
Built 36 new RD buildings
Built the IMC
Renovated 128 RDs
Network & Architecture & Support
Distributed Architecture
WAN using MPLS technology
Established a Customer Service Desk
Established a Technical Help Desk
Change Management & Training
Core s/w, GIS & Mapping system training
Nationwide Change management
2500 people in 152 locations and ongoing
On-site Trainers

14. Site Delivery Methodology
Site Preparation Works
IT Infrastructure Works
Training
Testing and Acceptance
“Go Live”
Data Conversion and Mapping

15. Challenges
Quality and timely availability of titles and documents for conversion
Availability of data from other Government Agencies, especially for workflows requiring maps
Lack of Manpower from LRA to support Project Delivery and Project Operations
Availability of Utilities and Facilities in remote Registries of Deeds
Project acceptance and Trainability of LRA Employees

16. Observed Benefits More secure titles and documents
For LRA
For the General Public
More secure titles and documents
Continuous Improvement on Systems and Processes
Stronger business continuity stance
Stronger security stance --- transactions logs are kept showing who did what when…
More visibility of transaction status through the On-line Tracking System
Standard documentary requirements across all RDs
Easier access to information on an anywhere-to-anywhere basis

17. Some numbers… 2012 vs. 2013 TAT on Selected RDs www.ilfsindia.com
Key Metrics
2012
2013
LRA Fees Collected
P4.365B
P5.244B
Transactions Entered
1,661,712 or 138,476 per month
1,884,601 or 157,050 per month
Certified True Copies Issued
695,055 or 57,921 per month
695,211 or 57,934 per month
Titles Issued
480,504 or 40,042 per month
526,762 or 43,897 per month

18. Connectivity

19. Waterways Project
Objective was to identify titled properties falling within the 3-meter buffer zone of selected waterways
Worked with the 5 Government Agencies
Used 5 layers from different Agencies

20. ROW Project 38Km right-of-way 20 meters per side
Objective was to identify properties falling with in the corridor
Use data from multiple sources

21. ROW Project

22. ROW Project

23. ROW Project

24. Anywhere-to-anywhere…
X 164
Real Property Database
Personal Property Database
LRA Web Portal
Core Application Registration and Information Systems
Extension Office System
Transacting Public
Institutional Users

25. Other Case Studies

26. Turnkey / Milestone Based Managed Services Model
Business Models
Pure BOO / BOOT
JV / Hybrid PPP
Turnkey / Milestone Based
Managed Services Model

27. Orissa – eRegistration (Revenue Department)
"Best Electronic Delivery of Services” Category Award
Introduction
A comprehensive BOOT project of computerization of 177 registration offices on PPP mode across Orissa (Area 15.6 M Ha). Automation of Land registration process including installation, commissioning and operations & maintenance for five years for the Govt. of Orissa Department of Revenue and Disaster Management. This project was started in Dec’09 and was completed in Dec’10.
Technology
Solution
.NET was used for application development
Oracle 9i was used for backend development
IBM Tivoli monitoring & Tivoli service level advisor, Tivoli Omnibus
Web server and server
Centralized web based application software encompassing 64 deed types
Management Information System
Workflow based System
Web based application software for e-Registration and e-services
Infrastructure and manpower for 5 yrs
Digitization of more than 60 M pages and benchmark valuation of 50 M plots
Supply and Maintenance of IT hardware
Client Benefits
Various reports such as Fee book, Cash book, Index reports, Power of Attorney, Deed summary, Book report, Master reports etc are generated with an Option to generate ad hoc reports online
Facility to enable anywhere registration

28. Assam – Computerization of Land Registration
Introduction
Procurement of Goods and related Services for Statewide Rollout of Computerization of Land Registration in Assam (Area 7.8 M Ha)
Technology
Solution
Design and Site Preparation of the central storage data center
Design and Site Preparation of the sub registrar offices
Supply, installation and setting up of the necessary Physical Infrastructure
Supply and installation of IT and non-IT components
Computerization of 92 Sub-Registrar’s Offices
Site Preparation at all Sub-Registrar office
Operational Support for two years
Training for IGR, Sub-Registrars & Sub-Registrar staffs
Warranty of IT and non-IT components for three years
Client Benefits
Automation of property valuation based on Land Valuation Register and revenue collection
Established a secure & error-free Registration of movable and immovable properties
Improvement in the quality of service delivery and transparency to citizens

29. Bihar – eRegistration Project
Introduction
Digitization of Registration records, development of web-based retrieval system and online access mechanism for updating database on a daily basis (Area = 10 M Ha)
Technology
Solution
Design and Site Preparation of the central storage data center
Design and Site Preparation of the sub registrar offices
Supply, installation and setting up of the necessary Physical Infrastructure
Supply and installation of IT and non-IT components
Set up of central data centre
Development of Web based application
Set up connectivity between Sub-registrar office and data centre
Set up replicatation data between Sub-registrar’s office and data centre
Supply and Maintenance of IT hardware
Client Benefits
Automation of property valuation based on circle rates
Established a secure & error-free Registration of movable and immovable properties
Improvement in the quality of service delivery and transparency to citizens

30. Conclusion ashish.raj@ilfstechnologies.com
There is no single “one size fits all” model
All models have success stories (in difficult geos as well)
Framework based replicable models are available
Proper evaluation based on socio-economic-political environments
Both mature and nascent environments stand to benefit with end-to-end PPP-based outsourcing