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CHT Telecom Laboratories Network Operations Lab. Universal Fulfillment Organizer Leads CHT to NGOSS Shuang-mei Wang.

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Presentation on theme: "CHT Telecom Laboratories Network Operations Lab. Universal Fulfillment Organizer Leads CHT to NGOSS Shuang-mei Wang."— Presentation transcript:

1 CHT Telecom Laboratories Network Operations Lab. Universal Fulfillment Organizer Leads CHT to NGOSS Shuang-mei Wang

2 Outline 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 3. Objectives 6. Q&A

3 Introduction 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 3. Objectives 6. Q&A

4 About Chunghwa Telecom CHT serves with the largest subscriber population in Taiwan over 20 million CHT is the most experienced and largest integrated telecommunication operator in Taiwan with annual revenue more than 6 billion USD CHT provides PSTN, mobile, internet services which cover broadband networking, satellite communication, intelligent network, mobile data and multimedia broadband CHT with the closest international cooperation circuits reaches over 200 countries About Chunghwa Telecom (CHT)CHT Telecom Laboratory innovates, creates and provides services to customers with CHT

5 About Chunghwa Telecom Network Solutions: NGN (Next Generation Network) Home Solutions: FTTH (Fiber To The Home) Wireless Solutions: 3.5G / 3.9G / 4G

6 Business Challenge

7 What Do We Do? 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 3. Objectives 6. Q&A

8 Current Provisioning View

9 Fulfillment, Assurance and Billing (FAB) CHT (Chunghwa Telecom) would like to improve its fulfillment processes in all verticals Fulfillment, Assurance and Billing step by step

10 "One Stop" Services Fulfillment for IPTV service over FTTx CHT is going to implement "One Stop" Services Fulfillment for IPTV service over FTTx solution. IPTV Service Over FTTx Service Configuration & Activation Service Configuration & Activation Resource Provisioning Resource Provisioning S/P Management S/P Management Customer Interface Management Selling Order Handling Order Handling Market Fulfillment Response Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management

11 Objectives 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 3. Objectives 6. Q&A

12 Core NGOSS principles New generation CHT OSS systems should be based on the 10 key business and technical principles 1. Enable an operators business transformation. allow simplified implementation of business process automation coupled with significantly improved business flexibility and agility 2. Reduce IT costs and timescales by utilizing widely available, commercial-off-the-shelf (COTS) software components. 3. Allow a clear migration path by integrating with and evolving from legacy systems. 4. Reduce software development costs and risks by building on industry best practices and existing standards work.

13 Core NGOSS principles 5. Provide comprehensive, enterprise-wide operational solutions for fixed, mobile, cable and converged industry segments 6. Allow corporate data to be widely shared across the enterprise and where appropriate with trading partners 7. Allow operators organization to evolve without systems lock-in by using loosely coupled distributed systems

14 Core NGOSS principles 8. Allow business processes to be easily changed without software change by separating control of business process flow from application operation. 9. Allow simplified systems integration (Plug & Play) through clearly defined contract Interfaces between applications. 10. Allow simplified systems integration by utilizing a common communications bus between applications.

15 How Do We Do? 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 3. Objectives 6. Q&A

16 Four Key Frameworks We use four key frameworks to implement our NGOSS eTOM SID TNA TAF/TAM

17 Original OSS BOPS HIOSS LEAMIS OPTIMA BANPS SMS SC&A Implement Business Process (eTOM) Define and engineer/re-engineer business processes Service Configuration & Activation Service Configuration & Activation Resource Provisioning Resource Provisioning S/P Management S/P Management Customer Interface Management Selling Order Handling Order Handling Market Fulfillment Response Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management Mapping (Gap Analysis) Mapping (Gap Analysis)

18 Implement Business Process (eTOM) Define systems to implement processes Service Configuration & Activation Service Configuration & Activation Resource Provisioning Resource Provisioning S/P Management S/P Management Customer Interface Management Selling Order Handling Order Handling Market Fulfillment Response Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management eTOM Level 2/3

19 Implement Common Information Model (SID) Define data using a common information model Service Configuration & Activation Service Configuration & Activation Resource Provisioning Resource Provisioning S/P Management S/P Management Customer Interface Management Selling Order Handling Order Handling Market Fulfillment Response Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management

20 Implement Common Information Model (SID) SID Implement Options Legacy Process Tier (eTOM aligned) Legacy Data Tier SID Data Tier eTOM/SID Process Tier Legacy Data Tier SID Data Tier Legacy Process Tier Legacy Data Tier SID Data Tier eTOM/SID Process Tier SID Data Tier eTOM/SID Process Tier Service Interface (based on SID)

21 Implement integration architecture Define integration architecture NGOSS Technology Neutral Architecture

22 Implement integration architecture Architecture Requirements Interface Definition Technology-Neutral Component Model Separation of Business Process and Policy from Component Implementation Security-Enabled Architecture Policy-Enabled Architecture Models, Shared Information and Data Distribution Transparency Compliance and Certification

23 Implement Application Framework Define a clear target application set Service Configuration & Activation Service Configuration & Activation Resource Provisioning Resource Provisioning S/P Management S/P Management Customer Interface Management Selling Order Handling Order Handling Market Fulfillment Response Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management

24 Business Benefits 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 3. Objectives 6. Q&A

25 Business Benefits of Using NGOSS well-defined Having a well-defined long-term direction for business processes and OSS implementation reduces investment risk. measurable improvements NGOSS delivers measurable improvements in development and software integration environments. standard interfaces Integration of software with standard interfaces is significantly faster, reducing cost of bringing a new software system into an existing environment.

26 Business Benefits of Using NGOSS saving time and money Integrating using NGOSS interfaces becomes a repeatable process, saving time and money on each project and improving success rates Use Cases and requirements becomes easier Definition of Use Cases and requirements becomes easier across service providers/supplier and supplier/supplier partnership relationships when the common language provided the various NGOSS frameworks are used. lower operational expenditure Automation enables lower operational expenditure.

27 Business Benefits of Using NGOSS making changes in a well designed, well-understood When automated systems are in place, making changes in a well designed, well-understood environment is straightforward. easy to follow process Reacting to a need to change a service offering, a billing option or a quality of service requirement becomes an easy to follow process rather than significant changes that require lengthy testing.

28 Q&A 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 3. Objectives 6. Q&A


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