1. Department of Environmental Conservation 1 VOID SALES MODULE 9

2. Department of Environmental Conservation 2 Welcome! To help you understand how to get from one screen to the next, here are a few pointers! To navigate the presentation: 1.To advance – use any of these keys; Page Down, Right Arrow or Enter 2.To go BACK – use any of these keys: Page Up, Left Arrow Key

3. Department of Environmental Conservation 3 Before we get started with the module, here are a few helpful hints! 1.Take your time! Read each slide carefully. 2.Take notes! You will need to contact DEC after viewing all modules to receive a quiz. The phone number is: 518-402-8843. 3.Slides are designed to show you the steps to complete an action. 4.Some screen captures may not look EXACTLY like you will see on your system. It all depends on the computer system setup that you are using. 5.REMEMBER to refer to the License Issuance Handbook for further information on Business Rules.

4. Department of Environmental Conservation 4 1.Slides are designed to show you the steps to complete an action and use screen captures from the application. 2.Red squares points out things that require an ACTION or INPUT. 3.Red circles point out the button to COMPLETE the action and move to the next step. 4.Yellow shaded boxes with red print are there to EXPLAIN items on the screen or business rules. Explains the screen and points out business rules.

5. MODULE 9: OBJECTIVES Upon completion of this module the Agent will: Know how to void a sale Department of Environmental Conservation 5

6. BUSINESS Department of Environmental Conservation 6 Sales can only be VOIDED by midnight on the day of sale Agents can only void sales made at their location Sales that need to be voided after that day, must be handled by DEC Revenue Management Agent cannot void: Lifetime Licenses DMP’s Licenses sold through another Agent/location Licenses that have been replaced Voiding a hunting license will not void the DMP selection Return all voided license/tags to DEC Revenue

7. CHOOSE AN ACTIVITY Department of Environmental Conservation 7 Select Click Be sure to Locate a Customer using the steps in Module 3.

8. SELECT DOCUMENTS TO VOID Department of Environmental Conservation 8 Select document(s) to void Click

9. SELECT YES TO VOID Department of Environmental Conservation 9 Select YES Click Change the NO radio button to YES

10. VERIFY DOCUMENTS TO VOID Department of Environmental Conservation 10 Verify status has changed to YES (do not check the box) Click

11. Edit button Continue button Full screen view APPLICATION REVIEW Department of Environmental Conservation 11 The Application Review pages asks that the Agent verify all information. If an error has been made, EDIT buttons are found on the right side of the section or use the Breadcrumb trail. If all information is correct, Click continue. Click Use “breadcrumbs” to navigate! Do NOT hit the browser BACK button

12. LICENSE ISSUANCE Department of Environmental Conservation 12 A successful License Void screen will display. At this screen the void process is complete and there are no licenses or tags to print. Voided sales will be itemized on your Daily Sales Report.

13. Department of Environmental Conservation 13 Please continue to Module 10 – Deer Management Permits