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Network Media Recording and Streaming with Cisco MediaSense 10.5 SE Presentation.

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2 Network Media Recording and Streaming with Cisco MediaSense 10.5 SE Presentation

3 Cisco Confidential 2 © Cisco and/or its affiliates. All rights reserved.  MediaSense Overview  Network Recording  Streaming and Playback  Deploying MediaSense  Supplementing MediaSense with Partner Integrations  Conclusions Presentation Agenda 2 New In 10.5!

4 Cisco Confidential 3 © Cisco and/or its affiliates. All rights reserved. MediaSense Overview

5 Cisco Confidential 4 © Cisco and/or its affiliates. All rights reserved. Cisco MediaSense

6 Cisco Confidential 5 © Cisco and/or its affiliates. All rights reserved.  Virtual appliance for network-based, recording, streaming, and playback  Recording calls  Audio and video calls  Two-way video support in MediaSense 10.5  Playback and storage of recorded and uploaded media  Native web portal for playback  APIs for development and partner integrations  Enables video features of other Cisco Collaboration products  Contact Center  Unity Connection  Communications Manager MediaSense Overview

7 Cisco Confidential 6 © Cisco and/or its affiliates. All rights reserved.  Call Recording  Compliance recording  QM recording for contact centers  Video call recording  Video Greetings  Video-based auto-attendants  Video on Hold / Video in Queue  Customer feedback recordings  Video on Demand  Dial-in video tutorials  Web-based How to use MediaSense

8 Cisco Confidential 7 © Cisco and/or its affiliates. All rights reserved. APIs Search And Play Search And Play  SIP Interface  Listens for SIP calls  Record and playback audio and video  Search and Play  Search all recordings in a cluster  Playback recordings  Live stream actively recording sessions  API  REST-like APIs  Get recording events  Pause recording (compliance)  Retrieve recordings for archival MediaSense Simplicity SIP

9 Cisco Confidential 8 © Cisco and/or its affiliates. All rights reserved. Network Recording

10 Cisco Confidential 9 © Cisco and/or its affiliates. All rights reserved.  Full-time audio recording  Selective recording (on-demand or ad-hoc)  Capable of recording G.711, G.722, G.729, AAC-LD, and H.264 codecs  Cisco Contact Center support  Agent  Home Agent  Mobile Agent  IVR Recording  Support for centralized and branch recording MediaSense Capabilities

11 Cisco Confidential 10 © Cisco and/or its affiliates. All rights reserved.  Cisco UCM Network-based Recording  CUCM-managed recording policy  Encompasses built-in bridge recording from previous versions  Adds UCM control of forking functionality on gateways (APIs)  Audio-only recording (doesn’t prevent video calls)  Supports full-time and selective recording  Invoked via CUCM config, softkey, or CTI  CUBE Dial-Peer Forking  Configured on dial-peer  No CUCM control or interaction  Audio and video call recording  Supports full-time recording Recording Methods with MediaSense

12 Cisco Confidential 11 © Cisco and/or its affiliates. All rights reserved.

13 Cisco Confidential 12 © Cisco and/or its affiliates. All rights reserved.  Allows UCM routed calls to be recorded  Regardless of device, location, or geography  Centralizes recording policy control  Encompasses built-in bridge recording  Adds gateway-based recording via GW API  UCM selects the right media source based on call flow  Support for special recording scenarios  Extend and Connect  Extension Mobility  Single Number Reach  CTI Ports Network-Based Recording Basics

14 Cisco Confidential 13 © Cisco and/or its affiliates. All rights reserved.  Recording Profile defines destination  Media Source defines preferred device  Phone Preferred or Gateway Preferred  Phone Preferred is default  Media Source will change as needed  Call flow, participants, or media requirements Configuring Network-Based Recording

15 Cisco Confidential 14 © Cisco and/or its affiliates. All rights reserved.  If a gateway not in the call flow, phone is selected  Gateways do not support secure media (sRTP) recording  SRTP is on MediaSense roadmap for support Selecting a Recording Device Preferred Recording Source Media Type Gateways in Call Flow? Selected Recording Source Gateway Unsecure RTP YesGateway NoPhone Secure sRTP YesPhone NoPhone Unsecure RTP YesPhone NoPhone Secure sRTP YesPhone NoPhone

16 Cisco Confidential 15 © Cisco and/or its affiliates. All rights reserved.  Most Cisco IP Phone models have a BiB  MediaSense Documentation  Both SIP and SCCP are supported  CUCM controls phone’s BiB  Built-in bridge copies both streams  Inbound stream and outbound stream  Phone, conference bridge, gateway, etc… NBR - Built-in Bridge Recording

17 Cisco Confidential 16 © Cisco and/or its affiliates. All rights reserved. NBR - Built-in Bridge Recording MediaSense CUCM Call Flow RTP Stream Call Signaling CallingCalled Built-in Bridge Invoked (audio only) Built-in Bridge Invoked (audio only)

18 Cisco Confidential 17 © Cisco and/or its affiliates. All rights reserved.  Supported with MediaSense 10.0 and higher  Interface with UCM must be SIP  Not supported for H323 or MGCP based calls  Router platform must supports the UC Services Interface  ISR-G2 Gateways (29XX, 39XX Series)  IOS release 15.3(3)M1 or later are supported  15.3(3)M1 was released on CCO in Oct / 2013  ASR-1K Gateway on MediaSense roadmap for support  No AS5400 support  Doesn’t support media forking NBR – Gateway Recording

19 Cisco Confidential 18 © Cisco and/or its affiliates. All rights reserved. ! uc wsapi message-exchange max-failures 100 response-timeout 0 source-address probing interval negative 20 probing interval keepalive 255 probing max-failures 3 ! provider xmf remote-url 1 remote-url 2 ! uc wsapi message-exchange max-failures 100 response-timeout 0 source-address probing interval negative 20 probing interval keepalive 255 probing max-failures 3 ! provider xmf remote-url 1 remote-url 2 ! http client connection timeout http client connection idle timeout ! ip http server ip http timeout-policy idle 600 life requests ip http max-connections 1000 ! http client connection timeout http client connection idle timeout ! ip http server ip http timeout-policy idle 600 life requests ip http max-connections 1000 The following example sets up the router for Cisco Unified Communication IOS Services. It enables the HTTP server and the XMF, providers. The configuration specifies the address and port that the application uses to communicate with the XMF provider. XMF applications are configured with the applications ID’s, 1 (for Subscriber 1) and 2 (for Subscriber 2). Up to 32 applications can be configured. CLI’s to enable UC Services API CLI’s to enable HTTP Server Setting Up Gateway for Recording

20 Cisco Confidential 19 © Cisco and/or its affiliates. All rights reserved. NBR – Gateway Recording Dial-peer forking invoked (audio only) Dial-peer forking invoked (audio only) Call Flow RTP Stream Call Signaling

21 Cisco Confidential 20 © Cisco and/or its affiliates. All rights reserved.

22 Cisco Confidential 21 © Cisco and/or its affiliates. All rights reserved. NBR vs. CUBE Dial-Peer Forking CUBENetwork-based Recording Added to CUBE dial-peer configurationAdded to CUCM configuration Controlled by dial-peer selectionControlled by recording profile assigned to line Full-Time recording onlyFull-time and selective recording Audio and video call recordingAudio-only call recording Anchored at CUBE until releasedForking device can change throughout call CUBE is forking deviceCUBE or phone is forking device

23 Cisco Confidential 22 © Cisco and/or its affiliates. All rights reserved.  CUBE ISR G2 platforms supported  CUCM independent  SIP Trunk direct from CUBE to MediaSense  Requires both legs to be SIP  Inbound and Outbound leg  May need to make use of loop-around if TDM  Record on inbound and/or outbound dial-peer CUBE Dial-Peer Media Forking media class 3 recorder parameter media-recording 301 ! dial-peer voice 2 voip description Recording Inbound Dial-Peer incoming called-number.T voice-class codec 1 voice-class sip asserted-id pai media-class 3 dtmf-relay rtp-nte no vad ! dial-peer voice 301 voip description Recording Forking Dial-Peer destination-pattern 9829 signaling forward none session protocol sipv2 session target ipv4: :5060 session transport tcp voice-class sip options-keepalive Points to MediaSense Enables Forking on Dial-Peer Forking Definition

24 Cisco Confidential 23 © Cisco and/or its affiliates. All rights reserved. CUBE Dial-Peer Media Forking MediaSense CallingCalled Media Forking Invoked Audio and Video! Call Flow RTP Stream Call Signaling

25 Cisco Confidential 24 © Cisco and/or its affiliates. All rights reserved.  Video conversations forked via CUBE  Up to 1080p  MediaSense can record up to 2 video and 2 audio tracks per session  Stream or download video call recordings Video Conversation Recording New In 10.5!

26 Cisco Confidential 25 © Cisco and/or its affiliates. All rights reserved.

27 Cisco Confidential 26 © Cisco and/or its affiliates. All rights reserved.  On-Demand Recording  Softkey  CTI control  Workflow scripting  CTI Application  Start and stop recording as required  Compliance reasons  Training and playback  Recording source  Phone’s built-in bridge  Gateway/CUBE Selective Recording

28 Cisco Confidential 27 © Cisco and/or its affiliates. All rights reserved.  Cisco IP Communicator  Built-in bridge  G.711, G.722, G.729, iLBC, iSAC  Acts like 797X phone  Jabber for Windows and Mac  Built-in bridge  G.711, G.722.1, G.729  Jabber-to-Jabber calls default to G  MediaSense does not support G.722.1, iLBC, or iSAC  UCM codec preference  Prefer G.711 to record Jabber-to-Jabber calls Recording with Cisco Softphones

29 Cisco Confidential 28 © Cisco and/or its affiliates. All rights reserved.  MediaSense can capture every segment of every call  Recording is the easy part  What can be done with those recordings is the hard part  Correlation gives value to disparate recordings  Correlating users/agents to phone numbers  Multiple sessions (hold/resume/transfer)  Build a single call flow for administrators/supervisors  Can involve associating call data with information from other systems  Call flows typically determine how call segments can be correlated Call Correlation Matters

30 Cisco Confidential 29 © Cisco and/or its affiliates. All rights reserved.  GUID is used by GWs and CUBE recording  GUID and MediaSense CCID are the same  Will carry across all segments of a single call  XREFCI is used by NBR recording  GUID/CCID will be blank/empty  These are global values that span across all sessions of a single call  CUBE and CVP respect GUIDs that are received  The GUID is passed through  CUBE will create a GUID if one is not received  CUCM does NOT expose GUID through JTAPI  XREFCI may be exposed depending on the call flow  Apps will not be able to correlate based on GUID through CUCM during a call  UCCE may require CTIOS to be used by external applications for GUID  CDR records can be used after a recording Call Correlation Details

31 Cisco Confidential 30 © Cisco and/or its affiliates. All rights reserved.  CUBE starts new recording  MediaSense will have 2 recordings  Calls still correlate  Search and Play  Two successive but separate sessions  Different session IDs  Both share the same CCID/GUID  Check with partner app  Not all support correlating  Built-in bridge will not renegotiate  Transcoder will be requested to preserve existing recording session Mid-Call Codec Changes CVP x1111 G.711 SessionID 123 CCID 456 Agent x9999 G.729 SessionID 789 CCID 456 Call segment 1 Call segment 2 SIP re-INVITE One call

32 Cisco Confidential 31 © Cisco and/or its affiliates. All rights reserved. Typical Call Scenarios and Recording Method Call TypeCall Flow UCCX / Non-CC Recording Method UCCE Recording Method InboundTo AgentBuilt-in Bridge (NBR) CUBE (NBR) CUBE (Dial-Peer Forking) Built-in Bridge (NBR) CUBE (Dial-Peer Forking) OutboundFrom AgentBuilt-in Bridge (NBR) CUBE (NBR) CUBE (Dial-Peer Forking) Built-in Bridge (NBR) CUBE (NBR) ConsultOffice to Office Built-in Bridge (NBR)

33 Cisco Confidential 32 © Cisco and/or its affiliates. All rights reserved.  Associated calls can be viewed via the Search and Play  Finds call with the same XREFCI value  Available with the Finesse WFO in UCCX  Association information also available via APIs Call Association New In 10.5!

34 Cisco Confidential 33 © Cisco and/or its affiliates. All rights reserved. Streaming and Playback

35 Cisco Confidential 34 © Cisco and/or its affiliates. All rights reserved.  Audio Streaming  RTSP for playback of stored sessions  RTSP for real-time monitoring / listening of active sessions  Video Streaming  Video on Hold for CUCM  Video during Native Queuing  Video in Queue for Remote Expert Solutions  Video Greetings with Unity Connection  Download  Recordings can be exported to AAC/MP4 or PCM/WAV  Export using S&P portal or API Network Streaming

36 Cisco Confidential 35 © Cisco and/or its affiliates. All rights reserved.  Search for Recordings By Tags  Search for Recordings using compound filters  Unlimited Search Results  Ability to Export Recordings to WAV or MP4 Search and Play

37 Cisco Confidential 36 © Cisco and/or its affiliates. All rights reserved.  MediaSense 10.0 and UCM 10.0 add Video on Hold functionality  New Video on Hold server config in UCM  Add to MRG and MRGL just as MoH server  Prioritized VoH resource over MoH  CUCM supports one VoH source per MS SIP Trunk  Video is uploaded directly to MediaSense  Verify resolution is compatible with all devices  Simple SIP call to MediaSense Video on Hold CUCM MediaSense 1- HOLD 2 - INVITE 3 - VoH

38 Cisco Confidential 37 © Cisco and/or its affiliates. All rights reserved. Video Greetings

39 Cisco Confidential 38 © Cisco and/or its affiliates. All rights reserved.  Endpoints send media to Unity Connection directly  Same RTP flows as today  Endpoint is unaware of MediaSense  Unity Connection forks the audio and video streams to MediaSense  Playback is also forked though Unity Connection  Unity Connection stores audio portion of greeting locally  Calls fallback to audio-only if MediaSense is unavailable  Audio track of Video Greeting is always available in Unity Connection Video Greetings Architecture 38 Audio RTP Stream Video RTP Stream Audio Audio and Video

40 Cisco Confidential 39 © Cisco and/or its affiliates. All rights reserved.  Play Video for callers while they wait for Video enabled Agent or Expert  Available with Remote Expert Solution 1.9  Video Upload via MediaSense System Admin GUI  MP4 Video Format  Video codec H.264  Audio codec AAC-LC Video In Queue

41 Cisco Confidential 40 © Cisco and/or its affiliates. All rights reserved.  Recording control  Finesse workflow scripting  Search by  AgentID  TeamID  CSQID  Supervisor S&P Gadget  Playback / Export to Wav  Customizable Widget Finesse with UCCX Integration

42 Cisco Confidential 41 © Cisco and/or its affiliates. All rights reserved. Deploying MediaSense

43 Cisco Confidential 42 © Cisco and/or its affiliates. All rights reserved.  Supports VMware 5.5 and earlier  UCS E-, C-, and B-series support  OVAs  7vCPU – 16GB RAM – 880GB HDD  4vCPU – 6/8GB RAM – 360GB HDD  2vCPU – 6/8GB RAM – 360GB HDD  3 rd party hardware also supported  Consult Cisco’s Docwiki Virtual Platform New In 10.5!

44 Cisco Confidential 43 © Cisco and/or its affiliates. All rights reserved.  VMWare Virtual Machine appliance  Cisco UCS: B-, C-, E-series  Other specs-based hardware  FC, FCoE, DAS, iSCSI, and NFS  iSCSI & NFS require Cisco Platinum QOS  Data Encryption  SAN vendors can enable disk encryption  Partners can encrypt media upon archiving  SED encrypted available on the UCS-E Storage

45 Cisco Confidential 44 © Cisco and/or its affiliates. All rights reserved. MediaSense Node Capacity OVA Size Max Sessions Max API Requests Max Calls Per Second Max Cluster Size Max Media Storage per Node Max 1080p Video Streams 7 vCPU TB40 4vCPU (B/C-Series) TB4 4vCPU (E-Series) TB2 2vCPU (B/C-Series) TB2 2vCPU (E-Series) TB2

46 Cisco Confidential 45 © Cisco and/or its affiliates. All rights reserved.  Database Replication  Between Primary and Secondary  Expansion nodes are media storage only  Built-in load-balancing  Each node can REFER to another node  Keepalives  Each node is aware of cluster status  2ms latency requirement  Keepalives requirement  No WAN separation MediaSense Clustering PrimarySecondar y Expansion

47 Cisco Confidential 46 © Cisco and/or its affiliates. All rights reserved. MediaSense Cluster Capacity OVA Max Sessions Max API Requests Max Calls Per Second Max Media Storage per Cluster Max 1080p Video Streams 7 vCPU TB200 4vCPU (B/C-Series) TB8 4vCPU (E-Series) TB4 2vCPU (B/C-Series) TB4 2vCPU (E-Series) TB4

48 Cisco Confidential 47 © Cisco and/or its affiliates. All rights reserved.  Load and Status Aware Cluster  2ms LAN latency  Recording High Availability  CUCM SIP Trunk  CUBE Dial-Peer  MediaSense cluster awareness  SIP Refer balances load  Media location  Search and Play across cluster MediaSense Cluster Operation PrimarySecondary CUCM or CUBE SIP INVITE SIP REFER DOWN BUSY Recording! Expansion

49 Cisco Confidential 48 © Cisco and/or its affiliates. All rights reserved.

50 Cisco Confidential 49 © Cisco and/or its affiliates. All rights reserved.  Standard Cisco VOS installer  Recording calls in less than 2 hours  Install in 1 hour  Configure MediaSense in 10 minutes  Configure UCM in 10 minutes  Place calls  Try it in your lab  NFR/NFS SKUs available Installing MediaSense

51 Cisco Confidential 50 © Cisco and/or its affiliates. All rights reserved.  Instructs MediaSense how to handle calls  Assign DNs or URIs to media    Select an Action  Play Continuously  Play Once  Record Audio Only  Record Audio and Video  Reject Incoming Call Configurations

52 Cisco Confidential 51 © Cisco and/or its affiliates. All rights reserved.  Prune Policy determines how long to hold media  From 1 to 3650 days (10 years)  Select how to handle associated data  Disable pruning  In 10.0 release this will affect  Recordings from UCM/CUBE  Video Greetings  No affect on uploaded media  3rd Party Integrations (APIs)  Download and/or delete Pruning Recordings

53 Cisco Confidential 52 © Cisco and/or its affiliates. All rights reserved.  Archive recordings to a SFTP server  Recordings exported as MP4 files  Schedule time to start archival  Includes duration to archive  Associated metadata exported  JSON-based text file  Maintain call information  Easy search capability Recording Archival New In 10.5!

54 Cisco Confidential 53 © Cisco and/or its affiliates. All rights reserved.  After MediaSense install  200GB of recording storage  1GB of upload storage  Both can be increased  Upload media files  H.264 with AAC-LC codecs  Incoming Call Configurations  Uploads are transcoded  Size will reflect all forms of uploaded media Media Management

55 Cisco Confidential 54 © Cisco and/or its affiliates. All rights reserved.  MediaSense  Install MediaSense  Step through the configuration wizard upon first login to MediaSense  Setup Incoming Call Configuration for recording  Configure pruning and/or archival if required  Communications Manager  Create Recording Profile in UCM  Enable built-in bridge on device(s) in UCM (Service Parameter or device)  Attach Recording Profile to line  Place calls Basic Steps to Call Recording

56 Cisco Confidential 55 © Cisco and/or its affiliates. All rights reserved.

57 Cisco Confidential 56 © Cisco and/or its affiliates. All rights reserved. Multiple Datacenter Deployment Datacenter 1 Datacenter 2 PSTN Branch 1Branch 2 Partner App Partner App

58 Cisco Confidential 57 © Cisco and/or its affiliates. All rights reserved. Datacenter/HQ Partner App Partner App Branch 1Branch 3Branch 4Branch 2  Choose your platform  Leverage entire UCS suite  Centralized / Simplified  Management and Control  Data archiving  Partner Apps  Quality Management  Media Management  SRST recording  CUBE media forking Branch or Multi-Site Recording

59 Cisco Confidential 58 © Cisco and/or its affiliates. All rights reserved.  Where to Record  How many Branches/Datacenters?  How many concurrent calls per branch?  What to Record  Record internal calls and/or inbound/outbound?  Full-time recording or on-demand?  BiB or CUBE?  SRST Recording?  What to keep  Retention requirements? How long? How much?  Centralized archiving?  Encryption required? Features and Deployment Considerations

60 Cisco Confidential 59 © Cisco and/or its affiliates. All rights reserved. Supplementing MediaSense with Partner Integrations

61 Cisco Confidential 60 © Cisco and/or its affiliates. All rights reserved. Building a Solution on MediaSense NICE Interaction Management Calabrio Search & Play NICE QM, AQO Calabrio QM, AQM MediaSense Standalone Advanced applications Audio and video call recording Search & Play Live Monitor Native High-Availability G.711, G.729, G.722, H.264 Save-to-desktop (AAC/MP4) Archiving and content pruning Audio and video call recording Search & Play Live Monitor Native High-Availability G.711, G.729, G.722, H.264 Save-to-desktop (AAC/MP4) Archiving and content pruning Enhanced S&P Enhanced archiving Media encryption Selective recording via CTI Multi-site content management Enhanced S&P Enhanced archiving Media encryption Selective recording via CTI Multi-site content management Quality Management Agent grading Screen Recording Quality Management Agent grading Screen Recording Speech analytics Interaction analytics Real-time privacy control On-demand recording Speech analytics Interaction analytics Real-time privacy control On-demand recording

62 Cisco Confidential 61 © Cisco and/or its affiliates. All rights reserved.  Multiple Datacenter  Not all vendors support failover across datacenters  Branch deployments  Some vendors have limitations on the number of branch sites supported  Mid-call codec change  Not all vendors support MediaSense recordings where segments use different codecs  MediaSense supports a wide variety of partner applications  Helps build a complete solution to meet your specific needs  Other requirements  Archival?  Analytics?  Transcription?  Screen capture? Partner Solution Considerations

63 Cisco Confidential 62 © Cisco and/or its affiliates. All rights reserved. Conclusions

64 Cisco Confidential 63 © Cisco and/or its affiliates. All rights reserved.  Network-based media recording, playback, and streaming  Single node capable of performing all functions  Flexible deployment scenarios  Enhance Cisco Collaboration Video experience  Video Greetings with Unity Connection  Video on Hold with Unified Communications Manager  Video in Queue with CVP and Remote Expert  Video IVR with CVP  Simple configuration and operation  REST-based API access for additional development  Partner applications offer additional features Key Takeaways for MediaSense 10.5

65 Cisco Confidential 64 © Cisco and/or its affiliates. All rights reserved.  MediaSense 10.0 SRND  center/mediasense/10/srnd/CUMS_BK_MC36D963_00_mediasense- srnd.html center/mediasense/10/srnd/CUMS_BK_MC36D963_00_mediasense- srnd.html  MediaSense Developer Resources  https://developer.cisco.com/site/collaboration/recordings/mediasense/ove rview/ https://developer.cisco.com/site/collaboration/recordings/mediasense/ove rview/ More Information

66 Thank you.

67 Cisco Confidential 66 © Cisco and/or its affiliates. All rights reserved. Appendix – Call Scenarios

68 Cisco Confidential 67 © Cisco and/or its affiliates. All rights reserved.

69 Cisco Confidential 68 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense Inbound to Local Phone - BiB

70 Cisco Confidential 69 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense Inbound to Local Phone - CUBE

71 Cisco Confidential 70 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense Inbound to Local Phone – NBR CUBE Only

72 Cisco Confidential 71 © Cisco and/or its affiliates. All rights reserved. PSTN Internet MediaSense CUCM Call Flow RTP Stream Call Signaling JTAPI / API Integrated App Integrated App Inbound to Remote IP Phone - BiB Built-In Bridge will require double the bandwidth

73 Cisco Confidential 72 © Cisco and/or its affiliates. All rights reserved. PSTN Internet MediaSense CUCM Call Flow RTP Stream Call Signaling JTAPI / API Integrated App Integrated App Inbound to Remote IP Phone - CUBE

74 Cisco Confidential 73 © Cisco and/or its affiliates. All rights reserved. PSTN Internet MediaSense CUCM Call Flow RTP Stream Call Signaling JTAPI / API Integrated App Integrated App Inbound to Remote IP Phone – NBR

75 Cisco Confidential 74 © Cisco and/or its affiliates. All rights reserved. PSTN Home Agent MediaSense CUCM Call Flow RTP Stream Call Signaling JTAPI / API Integrated App Integrated App Inbound to Remote POTS Phone - CUBE 74 Home Phone or Single Number Reach Home Phone or Single Number Reach CUBE Only

76 Cisco Confidential 75 © Cisco and/or its affiliates. All rights reserved.

77 Cisco Confidential 76 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense Inbound to Agent Phone – BiB 76

78 Cisco Confidential 77 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense CTIOS must be used to get the GUID Inbound to Agent Phone – CUBE 77

79 Cisco Confidential 78 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense Inbound to Agent Phone – NBR 78

80 Cisco Confidential 79 © Cisco and/or its affiliates. All rights reserved.

81 Cisco Confidential 80 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense Outbound to PSTN – Non-Agent 80

82 Cisco Confidential 81 © Cisco and/or its affiliates. All rights reserved. PSTN Integrated App Integrated App Call Flow RTP Stream Call Signaling JTAPI / API CUCM MediaSense Outbound to PSTN – Agent 81

83 Cisco Confidential 82 © Cisco and/or its affiliates. All rights reserved.

84 Cisco Confidential 83 © Cisco and/or its affiliates. All rights reserved. PSTN MediaSense CUCM Call Flow RTP Stream Call Signaling JTAPI / API Integrated App Integrated App Consultation - BiB 83

85 Cisco Confidential 84 © Cisco and/or its affiliates. All rights reserved. PSTN MediaSense CUCM Call Flow RTP Stream Call Signaling JTAPI / API Integrated App Integrated App Consultation - CUBE 84

86 Cisco Confidential 85 © Cisco and/or its affiliates. All rights reserved. PSTN MediaSense CUCM Call Flow RTP Stream Call Signaling JTAPI / API Integrated App Integrated App Consultation - NBR CUBE Only


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