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Cisco MediaSense 10.5 AM Deck Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Note on Forward-Looking Statements,

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Presentation on theme: "Cisco MediaSense 10.5 AM Deck Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Note on Forward-Looking Statements,"— Presentation transcript:

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2 Cisco MediaSense 10.5 AM Deck

3 Cisco Confidential 2 © Cisco and/or its affiliates. All rights reserved. Note on Forward-Looking Statements, GAAP compliance Document contains confidential material, and shared under valid non-disclosure agreement. Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

4 Cisco Confidential 3 © Cisco and/or its affiliates. All rights reserved. MediaSense Overview

5 Cisco Confidential 4 © Cisco and/or its affiliates. All rights reserved. Cisco MediaSense

6 Cisco Confidential 5 © Cisco and/or its affiliates. All rights reserved.  Virtual appliance for network-based, recording, streaming, and playback  Recording calls  Audio and video calls  Two-way video support in MediaSense 10.5  Playback and storage of recorded and uploaded media  Native web portal for playback  APIs for development and partner integrations  Enables video features of other Cisco Collaboration products  Contact Center  Unity Connection  Communications Manager MediaSense Overview

7 Cisco Confidential 6 © Cisco and/or its affiliates. All rights reserved.  Call Recording  Compliance recording  QM recording for contact centers  Video call recording  Video Greetings  Video-based auto-attendants  Video on Hold / Video in Queue  Customer feedback recordings  Video on Demand  Dial-in video tutorials  Web-based How to use MediaSense

8 Cisco Confidential 7 © Cisco and/or its affiliates. All rights reserved. APIs Search And Play Search And Play  SIP Interface  Listens for SIP calls  Record and playback audio and video  Search and Play  Search all recordings in a cluster  Playback recordings  Live stream actively recording sessions  API  REST-like APIs  Get recording events  Pause recording (compliance)  Retrieve recordings for archival MediaSense Simplicity SIP

9 Cisco Confidential 8 © Cisco and/or its affiliates. All rights reserved. Network Recording

10 Cisco Confidential 9 © Cisco and/or its affiliates. All rights reserved.  Full-time audio recording  Selective recording (on-demand or ad-hoc)  Capable of recording G.711, G.722, G.729, AAC-LD, and H.264 codecs  Cisco Contact Center support  Agent  Home Agent  Mobile Agent  IVR Recording  Support for centralized and branch recording MediaSense Capabilities

11 Cisco Confidential 10 © Cisco and/or its affiliates. All rights reserved.  Cisco UCM Network-based Recording  CUCM-managed recording policy  Encompasses built-in bridge recording from previous versions  Adds UCM control of forking functionality on gateways (APIs)  Audio-only recording (doesn’t prevent video calls)  Supports full-time and selective recording  Invoked via CUCM config, softkey, or CTI  CUBE Dial-Peer Forking  Configured on dial-peer  No CUCM control or interaction  Audio and video call recording  Supports full-time recording Recording Methods with MediaSense

12 Cisco Confidential 11 © Cisco and/or its affiliates. All rights reserved.  Allows UCM routed calls to be recorded  Regardless of device, location, or geography  Centralizes recording policy control  Encompasses built-in bridge recording  Adds gateway-based recording via GW API  UCM selects the right media source based on call flow  Support for special recording scenarios  Extend and Connect  Extension Mobility  Single Number Reach  CTI Ports Network-Based Recording Basics

13 Cisco Confidential 12 © Cisco and/or its affiliates. All rights reserved.  CUBE ISR G2 platforms supported  CUCM independent  SIP Trunk direct from CUBE to MediaSense  Requires both legs to be SIP  Inbound and Outbound leg  May need to make use of loop-around if TDM  Record on inbound and/or outbound dial-peer CUBE Dial-Peer Media Forking media class 3 recorder parameter media-recording 301 ! dial-peer voice 2 voip description Recording Inbound Dial-Peer incoming called-number.T voice-class codec 1 voice-class sip asserted-id pai media-class 3 dtmf-relay rtp-nte no vad ! dial-peer voice 301 voip description Recording Forking Dial-Peer destination-pattern 9829 signaling forward none session protocol sipv2 session target ipv4: :5060 session transport tcp voice-class sip options-keepalive Points to MediaSense Enables Forking on Dial-Peer Forking Definition

14 Cisco Confidential 13 © Cisco and/or its affiliates. All rights reserved.  Video conversations forked via CUBE  Up to 1080p  MediaSense can record up to 2 video and 2 audio tracks per session  Stream or download video call recordings Video Conversation Recording New In 10.5!

15 Cisco Confidential 14 © Cisco and/or its affiliates. All rights reserved. Streaming and Playback

16 Cisco Confidential 15 © Cisco and/or its affiliates. All rights reserved.  Audio Streaming  RTSP for playback of stored sessions  RTSP for real-time monitoring / listening of active sessions  Video Streaming  Video on Hold for CUCM  Video during Native Queuing  Video in Queue for Remote Expert Solutions  Video Greetings with Unity Connection  Download  Recordings can be exported to AAC/MP4 or PCM/WAV  Export using S&P portal or API Network Streaming

17 Cisco Confidential 16 © Cisco and/or its affiliates. All rights reserved.  Search for Recordings By Tags  Search for Recordings using compound filters  Unlimited Search Results  Ability to Export Recordings to WAV or MP4 Search and Play

18 Cisco Confidential 17 © Cisco and/or its affiliates. All rights reserved.  MediaSense 10.0 and UCM 10.0 add Video on Hold functionality  New Video on Hold server config in UCM  Add to MRG and MRGL just as MoH server  Prioritized VoH resource over MoH  CUCM supports one VoH source per MS SIP Trunk  Video is uploaded directly to MediaSense  Verify resolution is compatible with all devices  Simple SIP call to MediaSense Video on Hold CUCM MediaSense 1- HOLD 2 - INVITE 3 - VoH

19 Cisco Confidential 18 © Cisco and/or its affiliates. All rights reserved. Video Greetings

20 Cisco Confidential 19 © Cisco and/or its affiliates. All rights reserved.  Recording control  Finesse workflow scripting  Search by  AgentID  TeamID  CSQID  Supervisor S&P Gadget  Playback / Export to Wav  Customizable Widget Finesse with UCCX Integration

21 Cisco Confidential 20 © Cisco and/or its affiliates. All rights reserved. Supplementing MediaSense with Partner Integrations

22 Cisco Confidential 21 © Cisco and/or its affiliates. All rights reserved. Building a Solution on MediaSense NICE Interaction Management Calabrio Search & Play NICE QM, AQO Calabrio QM, AQM MediaSense Standalone Advanced applications Audio and video call recording Search & Play Live Monitor Native High-Availability G.711, G.729, G.722, H.264 Save-to-desktop (AAC/MP4) Archiving and content pruning Audio and video call recording Search & Play Live Monitor Native High-Availability G.711, G.729, G.722, H.264 Save-to-desktop (AAC/MP4) Archiving and content pruning Enhanced S&P Enhanced archiving Media encryption Selective recording via CTI Multi-site content management Enhanced S&P Enhanced archiving Media encryption Selective recording via CTI Multi-site content management Quality Management Agent grading Screen Recording Quality Management Agent grading Screen Recording Speech analytics Interaction analytics Real-time privacy control On-demand recording Speech analytics Interaction analytics Real-time privacy control On-demand recording

23 Thank you.


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