Presentation on theme: "Conversation Practice"— Presentation transcript:
1Conversation Practice Hotel ReservationBy Paul Chen
2Outline Starting Questions What should be noticed while making a reservation?Info. that you may be asked by the hotel clerkSample Conversations(1)(2)(3)Useful ExpressionsReference
3Starting QuestionsHave you ever reserved a room on your own? Did you do anything in preparation for the reservation?If so, could you share with us what should be taken into account while making a reservation? P.S. What are some ways for people to reserve a room? Please try to name some.If not, could you think of any things that people should pay attention to while reserving a room? Also, could you tell us how you can be sure that there is a place for you to stay during your vacation if you didn’t make the reservation on your own?Should anything be done after the reservation?Besides the questions that I mentioned above, do you have anything to add that is related to the topic today?
4What should be noticed while making a reservation? room availabilitytransportationroom rate (including the governmental tax or not?)special need / request (depending on your need.)
5More to be noticed Hotel Facilities Room Facilities Laundry and valet serviceBarChinese & Western RestaurantsCaféBaby-sitting serviceCurrency exchangeGymnasiumOutdoor swimming poolHi-tech conference facilitiesLaundry and valet ServiceRoom FacilitiesHair dryerIn-room moviesIn-room safeAir conditioningMini barCable/satellite TVInternet serviceTea and coffee making facilitiesFax machineComplimentary daily newspaper
6Info. that you may be asked by the hotel clerk your full name (spell it out if it is not common)your addressyour phone number / cell phone numberdate of your arrivalhow many nights you will staywhat kind of room you likehow many people are comingany special need / request
7Sample Conversation One C: Clerk; G: GuestOver the phone…C: Traders Hotel. May I help you?G: Yes. I’d like to make a reservation.C: Certainly, sir. What’s your name, please?G: Ronald Ashley. Last name is A-S-H-L-E-Y.C: Thank you, Mr. Ashley. When will you be arriving?G: June 28th.C: For how many nights?G: Until July 2nd.C: So that’s a single room for four nights.
8Sample Conversation Two On their way to San Francisco, Roy decides to stop in a small town and stay there overnight....Clerk: Good evening, sir. May I help you? Roy: Yes. What kind of rooms do you have?Clerk: How large is your party?Roy: Three. Two adults and one child.Clerk: Let's see. We have a room with two double beds. How many nights?Roy: Just one. We're only staying overnight.Can this be regarded as a room reservation? Why or why not?
9Sample Conversation Three R: Receptionist; G: GuestG: I’d like to reserve a room for a week.R: Certainly, sir. When will you be arriving?G: We will be driving up Saturday morning.R: Any specific need?G: Yes, my wife is confined to a wheelchair.R: No problem, sir. We have a room designated for the disabled to live in.G: Good. We have a special van. Will there be a problem for parking?R: No, sir. You’ll have a parking space right outside the door and the room is located beside the elevator.G: Excellent.
10Useful ExpressionsDo you know the meanings of the following expressions? Please try to explain them in your own words.make a reservation / reserve (a room)availabilitypeak seasontour operatortravel agency
11ReferenceLiang, John and Sydney Rice. Everyday English in Conversation <http://www.focusenglish.com/dialogues/ conversation.html>Nordvall, Karl. Talk about Travel: English for Airlines, Hotels, and Tours. Taipei: Compass, 2003.Source of Cover Picture <http://www.golden-traingle.india-tours.com/hotels/india/delhi/five-star-deluxe/hotel-taj-palace-delhi.html>Hong Kong Hotel Reservation <http://hongkong-hotel.com.hk/eng/package_booking.php?code=CON1>