1. european universities quality management tools for lifelong learning QuickScan A step by step approach to excellence Danube Rectors’ Conference February 2010, Novi Sad (Serbia)

2. Improvement learning curve Resources needed Experience in QM quick-scan Matrix SA facts driven policy

3. QuickScan

4. EFQM

5. QuickScan 61 Questions

6. QuickScan Yes & No

7. QuickScan Feedback

8. Whole group 1 Liderazgo 2 P & E 3 Personas 4 Alianz & Rec 5 Procesos 9 R. Clave 6 R. Clientes 7 R. Personas 8 R. Sociedad

9. Your institution vs Group 1 Leadership 2 P & E 3 People 4 P & R 5 Processes 9 Key R 6 Customers R 7 People R 8 Society R

10. QuickScan structure

11. Quick-Scan questionnaire

12. Web version

13. More on www.uniqm.net

14. Hands on it Let’s fill in QuickScan!

15. www.uniqm.net – info@uniqmproject.com