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European universities quality management tools for lifelong learning QuickScan A step by step approach to excellence Danube Rectors’ Conference February.

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Presentation on theme: "European universities quality management tools for lifelong learning QuickScan A step by step approach to excellence Danube Rectors’ Conference February."— Presentation transcript:

1 european universities quality management tools for lifelong learning QuickScan A step by step approach to excellence Danube Rectors’ Conference February 2010, Novi Sad (Serbia)

2 Improvement learning curve Resources needed Experience in QM quick-scan Matrix SA facts driven policy

3 QuickScan

4 EFQM

5 QuickScan 61 Questions

6 QuickScan Yes & No

7 QuickScan Feedback

8 Whole group 1 Liderazgo 2 P & E 3 Personas 4 Alianz & Rec 5 Procesos 9 R. Clave 6 R. Clientes 7 R. Personas 8 R. Sociedad

9 Your institution vs Group 1 Leadership 2 P & E 3 People 4 P & R 5 Processes 9 Key R 6 Customers R 7 People R 8 Society R

10 QuickScan structure

11 Quick-Scan questionnaire

12 Web version

13 More on

14 Hands on it Let’s fill in QuickScan!

15


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