EFQM Excellence Model 2010 Fundamental Concepts of Excellence Taking Responsibility for a Sustainable Future
EFQM Excellence Model 2010 Leadership People Strategy Partnerships & Resources Processes, Products & Services People Results Society Results Customer Results Key Results Criteria EnablersResults Learning, Creativity and Innovation What the organization does? What the organization achieves?
EFQM Excellence Model 2010 2aclearer focus on ‘external’ environment 2bemphasis on ‘internal’ & ‘capabilities’ 2c‘sustainability’ into strategy 2 - Strategy
EFQM Excellence Model 2010 8a Perceptions 8b Performance Indicators Better guidance to include the societal & environmental aspects of the ‘strategy’ 8 - Society Results
Develop & agree a set of performance indicators and related outcomes to determine the successful deployment of their societal and ecological strategy and related policies, based on the needs & expectations of the relevant external stakeholders Set clear targets for Key Results based on the needs and expectations of their external stakeholders, in line with their chosen strategy Excellent organisations: EFQM Excellence Model 2010 8 Society Results (1)
EFQM Excellence Model 2010 Demonstrate positive or sustained good Society Results over at least 3 years Clearly understand the underlying reasons & drivers of observed trends & the impact these results will have on the performance indicators & related outcomes Anticipate future performance and results 8 Society Results (2) Excellent organisations:
EFQM Excellence Model 2010 Understand how the Key Results they achieve compare to similar organisations and use this data, where relevant, for target setting Segment results to understand the experience, needs and expectations of specific stakeholders within Society 8 Society Results (3) Excellent organisations:
‘NEW’ EFQM Excellence Model CSI Targets Comparisons Trends Targets Comparisons Causes R Results 20102009200820072006
EFQM Excellence Model 2010 Final Thoughts – Any Questions?