1. Stage 2: The GOA Tool

2. Quality in Educational and Training Organisations (ETO‘s)
Educational Organisations who fail to either make explicit their ‘quality improvement status’ or how they take positive action - like using an International standard ISO 9000/9001 series or ISO to quality assure their provision may well find it hard to meet educational (QAA, QCA etc..) improvement targets and secure associated funding

3. Quality in Educational and Training Organisations (ETO‘s)
Training Organisations without a recognised quality management ‘badge’ such as the ISO 9000/9001 series or ISO Certification or an explicit statement saying that they are ‘working towards’ a quality improvement plan, will find it increasingly difficult to survive and/or sustain their position within the current economic climate – especially when quality differentiation is often the deciding factor for new clients

4. Quality in Educational and Training Organisations (ETO‘s)
The ISO 9001 or ISO quality management standard should be regarded by educational and private organisations alike as assuring the minimal level of performance - the objective being to surpass this level
The challenge then is to develop an approach that provides effective action, disciplines and mechanisms to ensure that a continuous improvement process (CIP) is in place so as to create a dynamic learning environment
Progress
Time
CIP
Standards assure the level
(e.g. ISO 9001/10015) DO
ACT
PLAN
CHECK

5. Quality in Educational and Training Organisations (ETO‘s)DO
ACT
PLAN
CHECK
CIP works in a 4 step cycle
plan the improvement steps
do the improvement work
check the results of improvement steps
act: corrective action / further improvement
CIP is a never-ending cycle of P-D-C-A
For all 4 steps, measurements are required to decide:
What is the situation? What is the present status?
What has changed? Is the plan successful?

6. The EFQM Excellence Model
The basis for such an approach was developed by the European Foundation for Quality Management and is called the EFQM Excellence Model
The gap between the requirements of ISO 9001 or ISO and the holistic nature of the EFQM Excellence Model cannot be bridged by taking just another list of criteria for measuring the organisation
By using the EFQM Excellence Model as a guide it makes it easier to put in place some of the basics needed to bridge this gap
SAETO/EFQM was an electronic tool that was used for [self] assessment according to the European Quality Assessment Framework / Common Quality and Assessment in Vocational Education and Training (CQAF in VET).

7. Innovation and Learning
The EFQM Excellence Model
In the EFQM Excellence model, there are five enablers (inputs) and four result areas (outputs), these are the Fundamental Principles - each one broken down further into sub-criteria
Assessment against these Principles can provide an organisation with a journey in pursuit of ‘Excellence
Key
Performance
Results
Society
People
Customer Results
Leadership
Processes
Partner-
ships &
Resources
Policy &
Strategy
Enabler
Innovation and Learning
What the organisation
DOES
What the organisation
ACHIEVES

8. The EFQM Excellence Model
The self assessment process awards points on a scale against the EFQM Excellence model
If required, an organisation can go for recognition (validation) of those points against two levels of ‘Excellence’
‘Committed to Excellence’ level is designed for organisations, or organisational units, that are at the beginning of their journey to ‘Excellence’
2. ‘Recognised for Excellence’ level is designed for organisations that are well on their way to organisational ‘Excellence’ or who have already achieved a quality management standard award (e.g. ISO 9001/10015) and wish to surpass this point and recognise their CIP
With the new scheme there is the possibility for organisations to be recognised by introducing 3*, 4* or 5* recognition
- 3* = 300+ Score - 4* = 400+ Score - 5* = 500+ Score

9. SAETO and GOA
SAETO / EFQM was the original self-assessment tool providing holistic and regular evaluation of the tasks (inputs) and results (outputs) of the organisation through the systematic collection of data, the objectives of self-assessment being to:
examine the organisation’s performance
identify continuous improvement process (CIP) activities
benchmark performance against the EFQM Excellence Model
GOA is part of a second stage development where the self-assessment tool has been adapted to provide a purely online commercial version adaptable to many different situations, cultures, contexts and languages

10. SAETO and GOA GOA software, like the SAETO original still:
provides electronic surveys and analysis reports
has automatic updates
offers upgrades with new, additional features
evolves just as the EFQM Excellence Model evolves
offers automated distribution of questionnaires
allows anonymous analysis of survey data
offers expansion towards related models
survey questions that can be adapted to organisation (see example of how this looks on the next screen)

11. SAETO and GOA

12. Self-Assessment Reasons Advantages Pre-requisites
Investigate current status
Enable comparison
Identify strengths and weaknesses
Fosters improvement activities in the organisation
Assessment is based on facts
Basis for comparison with other organisations
Can be used in all areas of the organisation
Advantages
Participation of management (top-down)
Active involvement of core areas
Information of all employees
Avoiding that people might feel controlled
Creating a common understanding of quality
Pre-requisites

13. Self-Assessment Self-Assessment helps to:
Examine own performance and continuous improvement activities
Systematically and regularly evaluate duties and results of the organisation
Position the organisation as it
evaluates itself
analyses its’ strengths and weaknesses
agrees upon necessary actions for continuous improvements

14. Self-Assessment
Is a detailed map for management and employees with answers to the following questions:
How does our organisation “work”?
How good are we?
How good are we in comparison to others?
How good do we need to be?
What do we need to do to change/improve/develop?
Where and when can we most effectively start?

15. Working with the GOA tool
LearningVoice brings GOA to UK
Working with either Educational or Training Organisations (ETO’s) to provide an EFQM self-assessment using the GOA tool, ideally this is done twice approximately one year apart, in order to assess and measure any operational improvement
Recording defects or suggested improvements to the GOA tool to help with its continuing development and improvement

16. Thank you for your attention!
If you would like to arrange a quality assessment for your organisation and you are based in the UK, then please contact your UK representative as soon as possible
UK representative
Józefa Fawcett, Learning Specialist
LearningVoice Ltd
Tel:
Ltd
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