2 Quality in Educational and Training Organisations (ETO‘s) Educational Organisations who fail to either make explicit their ‘quality improvement status’ or how they take positive action - like using an International standard ISO 9000/9001 series or ISO to quality assure their provision may well find it hard to meet educational (QAA, QCA etc..) improvement targets and secure associated funding
3 Quality in Educational and Training Organisations (ETO‘s) Training Organisations without a recognised quality management ‘badge’ such as the ISO 9000/9001 series or ISO Certification or an explicit statement saying that they are ‘working towards’ a quality improvement plan, will find it increasingly difficult to survive and/or sustain their position within the current economic climate – especially when quality differentiation is often the deciding factor for new clients
4 Quality in Educational and Training Organisations (ETO‘s) The ISO 9001 or ISO quality management standard should be regarded by educational and private organisations alike as assuring the minimal level of performance - the objective being to surpass this levelThe challenge then is to develop an approach that provides effective action, disciplines and mechanisms to ensure that a continuous improvement process (CIP) is in place so as to create a dynamic learning environmentProgressTimeCIPStandards assure the level(e.g. ISO 9001/10015)DOACTPLANCHECK
5 Quality in Educational and Training Organisations (ETO‘s) DOACTPLANCHECKCIP works in a 4 step cycleplan the improvement stepsdo the improvement workcheck the results of improvement stepsact: corrective action / further improvementCIP is a never-ending cycle of P-D-C-AFor all 4 steps, measurements are required to decide:What is the situation? What is the present status?What has changed? Is the plan successful?
6 The EFQM Excellence Model The basis for such an approach was developed by the European Foundation for Quality Management and is called the EFQM Excellence ModelThe gap between the requirements of ISO 9001 or ISO and the holistic nature of the EFQM Excellence Model cannot be bridged by taking just another list of criteria for measuring the organisationBy using the EFQM Excellence Model as a guide it makes it easier to put in place some of the basics needed to bridge this gapSAETO/EFQM was an electronic tool that was used for [self] assessment according to the European Quality Assessment Framework / Common Quality and Assessment in Vocational Education and Training (CQAF in VET).
7 Innovation and Learning The EFQM Excellence ModelIn the EFQM Excellence model, there are five enablers (inputs) and four result areas (outputs), these are the Fundamental Principles - each one broken down further into sub-criteriaAssessment against these Principles can provide an organisation with a journey in pursuit of ‘ExcellenceKeyPerformanceResultsSocietyPeopleCustomer ResultsLeadershipProcessesPartner-ships &ResourcesPolicy &StrategyEnablerInnovation and LearningWhat the organisationDOESWhat the organisationACHIEVES
8 The EFQM Excellence Model The self assessment process awards points on a scale against the EFQM Excellence modelIf required, an organisation can go for recognition (validation) of those points against two levels of ‘Excellence’‘Committed to Excellence’ level is designed for organisations, or organisational units, that are at the beginning of their journey to ‘Excellence’2. ‘Recognised for Excellence’ level is designed for organisations that are well on their way to organisational ‘Excellence’ or who have already achieved a quality management standard award (e.g. ISO 9001/10015) and wish to surpass this point and recognise their CIPWith the new scheme there is the possibility for organisations to be recognised by introducing 3*, 4* or 5* recognition- 3* = 300+ Score - 4* = 400+ Score - 5* = 500+ Score
9 SAETO and GOASAETO / EFQM was the original self-assessment tool providing holistic and regular evaluation of the tasks (inputs) and results (outputs) of the organisation through the systematic collection of data, the objectives of self-assessment being to:examine the organisation’s performanceidentify continuous improvement process (CIP) activitiesbenchmark performance against the EFQM Excellence ModelGOA is part of a second stage development where the self-assessment tool has been adapted to provide a purely online commercial version adaptable to many different situations, cultures, contexts and languages
10 SAETO and GOA GOA software, like the SAETO original still: provides electronic surveys and analysis reportshas automatic updatesoffers upgrades with new, additional featuresevolves just as the EFQM Excellence Model evolvesoffers automated distribution of questionnairesallows anonymous analysis of survey dataoffers expansion towards related modelssurvey questions that can be adapted to organisation (see example of how this looks on the next screen)
12 Self-Assessment Reasons Advantages Pre-requisites Investigate current statusEnable comparisonIdentify strengths and weaknessesFosters improvement activities in the organisationAssessment is based on factsBasis for comparison with other organisationsCan be used in all areas of the organisationAdvantagesParticipation of management (top-down)Active involvement of core areasInformation of all employeesAvoiding that people might feel controlledCreating a common understanding of qualityPre-requisites
13 Self-Assessment Self-Assessment helps to: Examine own performance and continuous improvement activitiesSystematically and regularly evaluate duties and results of the organisationPosition the organisation as itevaluates itselfanalyses its’ strengths and weaknessesagrees upon necessary actions for continuous improvements
14 Self-AssessmentIs a detailed map for management and employees with answers to the following questions:How does our organisation “work”?How good are we?How good are we in comparison to others?How good do we need to be?What do we need to do to change/improve/develop?Where and when can we most effectively start?
15 Working with the GOA tool LearningVoice brings GOA to UKWorking with either Educational or Training Organisations (ETO’s) to provide an EFQM self-assessment using the GOA tool, ideally this is done twice approximately one year apart, in order to assess and measure any operational improvementRecording defects or suggested improvements to the GOA tool to help with its continuing development and improvement
16 Thank you for your attention! If you would like to arrange a quality assessment for your organisation and you are based in the UK, then please contact your UK representative as soon as possibleUK representativeJózefa Fawcett, Learning SpecialistLearningVoice LtdTel:LtdPlease close this presentation by pressing ESC