1. Telecities - Hradec Králové27/03/2000 Barcelona on-line: one stop shop

2. Telecities - Hradec Králové27/03/2000 Barcelona on-line towards one stop shop Integrated attention services Evolution Information services Administrative procedures Participation and E-democracy Web Statistics Improving access Public access points Educators training Free E-mail for the citizens Future trends Index

3. Telecities - Hradec Králové27/03/2000 Integrated attention services: evolution towards one stop shop 010 Integrated Offices http://www.bcn.es Municipal taxes Social services Town Planning Population register Citizen Town Hall ? ? Department based attention services Confusing for the public Creates area specialists Produces queues and idle personnel Creates partial visions of the organisation Integrated attention services Public civil servants specialised in dealing with the public Resource allocation according to the public needs Facilitates the comprehension of citizens Creates global visions of the organisation... Integrated attention services Citizen Town Hall Municipal taxes Municipal taxes Town Planning Population register...

4. Telecities - Hradec Králové27/03/2000 Citizen / SME Integrated Office 010 Tele-Attention Face to face Town Hall Internet Integrated Office Integrated attention services: evolution towards one stop shop

5. Telecities - Hradec Králové27/03/2000 More than 25,000 pages 59 hosted webs Data bases: amenities, activities, SME City Map Various other web applications available Links to 250 web sites Integrated attention services: Telematic Information services www.bcn.es General Information

6. Telecities - Hradec Králové27/03/2000 Integrated attention services: Telematic Information services www.bcn.es Most successful information services Barcelona Diary 2 000 events: concerts, exhibitions, sports, etc. Organisations and amenities 20 000 hotels, restaurants, museums, etc. Directory on SMEs 170 000 SMEs and professionals Transport information Data base with more than 700 car parks Public transportation: bus, train, underground Traffic congestion, 26 traffic cameras on streets City Map Integration of information in a cartographic system

7. Telecities - Hradec Králové27/03/2000 Telematic Information services: City Diary

8. Telecities - Hradec Králové27/03/2000 Telematic Information services: City Diary

9. Telecities - Hradec Králové27/03/2000 Telematic Information services: Amenities

10. Telecities - Hradec Králové27/03/2000 Telematic Information services: City Map

11. Telecities - Hradec Králové27/03/2000 Telematic Information services: Public transport

12. Telecities - Hradec Králové27/03/2000 Telematic Information services: Public transport

13. Telecities - Hradec Králové27/03/2000 Telematic Information services: Car parks

14. Telecities - Hradec Králové27/03/2000 Telematic Information services: Street traffic information

15. Telecities - Hradec Králové27/03/2000 Telematic Information services: Street traffic information

16. Telecities - Hradec Králové27/03/2000 Integrated attention services: Telematic administrative procedures CITIZEN / SME 010 O.A.C. Managing organisations SIPAC Internet Notices (new things) Help Pages Procedures other Admin. C14.PPT Municipal Procedures BARCELONA INFORMACIÓN OTHER ADMINISTRATIONS

17. Telecities - Hradec Králové27/03/2000 Integrated attention services: Telematic administrative procedures

18. Telecities - Hradec Králové27/03/2000 Integrated attention services: E-democracy and participation Historical evolution: Visitors book E-mail for complaints and suggestions (30-40 emails/day) E-mail to the Mayor Torre Jussana: web sites for associations Discussion topics through Forum, chats, surveys Links to other spaces of participation in the city @ambtu.bcn.es Free email for the citizen Citizen participation

19. Telecities - Hradec Králové27/03/2000 29/02/2000 www.ambtu.bcn.es Starts September 99 aiming at a communication channel citizen-administration and participation The Email of the people who live in Barcelona An Email for good (managed by City Hall) Importance at schools Some data: - 8000 emails assigned - 40% asked to receive information Some Targets: - Get 60.000 emails by the end 2000 - @ambtu.bcn.es: white book of the citizens of Barcelona Integrated attention services: E-democracy and participation

20. Telecities - Hradec Králové27/03/2000 Integrated attention services: E-democracy and participation

21. Telecities - Hradec Králové27/03/2000 Every day We receive 8,000 visits We deliver 45,000 information pages Every week We receive 60,000 visits We deliver 315,000 information pages Some statistics in our web site Overall figures I

22. Telecities - Hradec Králové27/03/2000 Overall figures II Since its opening in May 95 www.bcn.es has delivered over 20 Million pages and has received 3 Million visits Last year we received 1,843,000 visits. (source: Analog) Some statistics in our web site

23. Telecities - Hradec Králové27/03/2000 Growth in the number of visits and pages delivered YearVisits/day Pages/dayPages/year 1999 6,500 40,000 12,901,250 1998 2,600 18,300 4,691,865 1997 800 5,800 1,242,829 Some statistics in our web site

24. Telecities - Hradec Králové27/03/2000 Who visits www.bcn.es City of Barcelona35% Province of Barcelona13% Rest of Catalonia 4% Rest of Spain 6% Rest of Europe21% EEUU15% South America 4% Rest of the world 3% (survey made for the web during last December) Some statistics in our web site

25. Telecities - Hradec Králové27/03/2000 City Map: 11,681 visits/week (Source: Webtrends 21/2/2000) Some statistics in our web site

26. Telecities - Hradec Králové27/03/2000 29/02/2000 City Diary: 5,737 visits/week Some statistics in our web site (Source: Webtrends 21/2/2000)

27. Telecities - Hradec Králové27/03/2000 29/02/2000 Traffic info: 3,654 visits /week Some statistics in our web site (Source: Webtrends 21/2/2000)

28. Telecities - Hradec Králové27/03/2000 visits/week Free E-mail: 3,277 Amenities: 2,472 INFOPIME: 1,426 Associations: 1,118... Some statistics in our web site (Source: Webtrends 21/2/2000)

29. Telecities - Hradec Králové27/03/2000 Improving Access Public Access Points Public Libraries Civic Centers Youth attention centers Centers for SMEs and professionals January 2000

30. Telecities - Hradec Králové27/03/2000 Public Libraries Civic Centers Youth attention centers Centers for SMEs and professionals Public Access Points Improving Access 2000 - 2005

31. Telecities - Hradec Králové27/03/2000 Improving Access Internet training for educators Free E-mail for the citizens @ambtu.bcn.es EXE EU funded project

32. Telecities - Hradec Králové27/03/2000 The web site as a gateway to the city => More links to web sites of interest Keeping citizen updated Internally => Work bearing in mind Internet possibilities = > work different (publications, internal press distribution…) Strengthen the Municipal Intranet Innovation => Access through mobile devices Customisation of the web site Multi-procedures. Electronic signature Integration of traffic info / street closures / transport / parking places New standards: XML i XHTML New EU projects Future trends

33. Telecities - Hradec Králové27/03/2000 Future trends: EU projects EDC and Telecities DALI Project Amenities, city diary, etc. INFOCITIES Project City Map, citizen participation, etc. GALA Project XML, Traffic information, etc. EXE Project Internet for educators NETFORNETS Project One stop shop for procedures INFOPIME Project Information for SMEs Continue to participate in EU projects !! Thanks to:

34. Telecities - Hradec Králové27/03/2000 Contact details: Email: bcndigital@mail.bcn.es Web: www.bcn.es Ajuntament de Barcelona