1. OUTCOMES MONITORING IN PRACTICE (SPIN SYSTEM) 25/11/11 KATE MARTIN & IAIN NEILL

3. Overview MACS Services Journey to outcomes work Developing Outcomes SPIN Benefits Learning

7. Developing Outcomes Clarity of aims and objectives Linking aims to outcomes Key Performance Indicators Outcomes to Supporting People Introduction of Outcome Star

8. Monitoring Outcomes Development of the SPIN database Reporting Hard outcomes Soft Outcomes reporting via the Outcome Star

9. Outcomes Five high level indicators: Achieve Economic Wellbeing Enjoy and Achieve Be healthy Stay safe Positive contribution

10. Database Development Selecting your basket of indicators See exercise in pack

11. SPIN DEMO Hard Outcome reports Distance travelled Statistics Funder reports Journey Outcome Graphs

12. Outcome Star

14. Benefits for Young People Visual tool Improved monitoring of service Tailored support to suit specific individual needs Analysis enables change of interventions

15. Benefits for Staff Reduction / change of administration Framework for learning and development Clearly demonstrates achievements Motivational Improves clarity / purpose of work

16. Benefits for Organisation Evidences performance for future contracts Provides clear statistical analysis Improved I.T. systems Highlights improvements for the future and gaps in provision Benchmarks our work Introduction of Balanced Scorecard

17. Lessons Learnt The development of the IT system more complicated than we thought Initial input of data – underestimation of time. Staff consultation – balancing work and new system. To develop a small focus group of staff to meet and feedback learning

18. Lessons Learnt Time required to manage outcomes Inputs to system need to be closely monitored Interpretation of questions Confusion over distanced travelled models

19. Useful websites: www.homelessoutcomes.org.uk www.outcomesstarsystem.org.uk If you would like to demo our SPIN system which monitors hard outcomes you can email info@spinsystem.org info@spinsystem.org

20. Contact Details MACS Supporting Young People 4 Lower Crescent Belfast Tel: 02890 313163 E-mail: kate@macsni.orgkate@macsni.org