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Communication. IB Specification  Communication classification  Oral  Written  Visual  Non-verbal  Formal and informal  Barriers to effective communication.

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Presentation on theme: "Communication. IB Specification  Communication classification  Oral  Written  Visual  Non-verbal  Formal and informal  Barriers to effective communication."— Presentation transcript:

1 Communication

2 IB Specification  Communication classification  Oral  Written  Visual  Non-verbal  Formal and informal  Barriers to effective communication

3 Learning Outcomes  Compare the ways in which communication takes place within organization  analyse the causes of communication failure  evaluate the solutions to such failures

4 Barriers to Communication  Distraction and multi tasking  MU MU  Language  Listening skill  Articulation

5 The Key to effective Communication

6 Speaking and listening  We take notes at about 20 wpm with a pen/pencil, and between 40 and 100 wpm with a keyboard  A teacher will lecture at about 100 to 120 wpm  You think at about 500 wpm  What is going on in that excess time/space continuum?

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11 Visual listening:  eye contact  nod  body language

12 Verbal Cues  Developingthe conversation  “Tell me more” “What was that like for you?”  Taking it in  “I see”  Responding positively  “How interesting” “What an accomplishment”  Diverging  “On the other hand, do you think….”  Probing  “What do you mean by that?”  Expanding  “Why?”  Arguing  “What proof do you have of that?”  Involving  “What would that mean to me?”  Clarifying  “I think you are saying…..” “So the problem ….”  Empathy  “I can see how that must have been hard (frustrating) (tough)”

13 Body Language

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17 Why Oral Presentation Skills are Important Most information in this deck from presentation by Erik Palmer at Colorado Marketing Education Association, Vail, Sept 16, 2010

18 Why is articulation important?  because you simply don’t want to come across like Miss South Carolina.  ww ww

19 Oral Presentation Skills are important because  Speaking is the predominant form of communication in business  Writing is important, but being able to speak well is crucial.  People would rather do business with someone who speaks well  Zero chance of success in marketing, finance, hospitality, business management without speaking skills  Knowledge alone is not power  Communicating knowledge is power

20 Two Parts to the Speech/Presentation  Part 1: Building it.  Part 2: Performing it.

21 Building your speech/presentation  ACOVA  Audience  Content  Organization  Visual Aids  Appearance

22 Audience  Build the speech using words, tone, visuals with the following in mind:  Who?  To Whom are you presenting?  What?  What do they want?  What do they need to take away from your speech?  What is their level of understanding and knowledge?  How much do they know already?

23 Content  Include at least the minimum requirements for understanding what you are saying  Important information  Interesting information  Clarify and Explain  Make connections  Provide visual and verbal cues to embed a connector  Exclude verbal virus  Fashionable words and phrases of the moment.  Ummm  Uh  Like  Obviously  OK  You know what I’m sayin’

24 Organization  Break through the barrier  Have opening down COLD  Grab their attention  Tell them what you are going to say  Tell them point 1  Build a signpost  Now that I have identified the target market, let me explain how we are going to reach them

25 Visual Aids  Relevant  Accessible  Can everyone in the room see it?  Important  Does it add anything? Or detract?

26 Appearance  This would be about you, the speaker  You must be credible  Dress appropriately  Be attentive to details  Be well groomed  Hair combed, out of eyes, not a distraction  Hands and nails clean  Don’t fidget

27 Performing your speech/presentation  PVLEGS  Poise  Voice  Life  Eye Contact  Gestures  Speed

28 Poise  Appear calm and confident  Avoid rocking, shuffling, fidgeting  Avoid a permanent, nervous, smile  Control the ONE thing you do which will distract the audience from your speech  Everyone has a distracter  Some distracters simply ruin a presentation

29 Voice  Pleasant to listen to?  Not too nasal  Not whiny  Not yelling  Not high pitched  Not too soft  Enunciate  Do not mumble.  Do not blur words together.  Listeners need to hear EVERY WORD  Avoid strange vocal patterns  Such as a lift or tonal rise at the end of every phrase  Implying a question or that you are not sure

30 Life  Inflection  Is there any feeling or emotion?  Do you really believe what you are saying?  Can we hear the excitement  Or anger, sadness, happiness, emotion  Did you inject life so as to avoid BORING

31 Eye Contact  Look at people.  Look them in the eye.

32 Gestures  Move hands in a meaningful way  It is ok to talk using your hands  Does the body movement contribute to the message?  Did you lean in when you want to make a point?  Ever notice what you think when someone rolls their eyes or (worse) turns their head away while you are talking to them?  Facial expressions matter

33 Speed  Pace  Don’t talk too fast.  Vary your pace.  Speak slightly quicker, then slow down on an important point.  Pause for effect.  You cannot sound like you are reading your speech.


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