6 Speaking and listening We take notes at about 20 wpm with a pen/pencil, and between 40 and 100 wpm with a keyboardA teacher will lecture at about 100 to 120 wpmYou think at about 500 wpmWhat is going on in that excess time/space continuum?
12 Verbal Cues Developing the conversation Taking it in “Tell me more” “What was that like for you?”Taking it in“I see”Responding positively“How interesting” “What an accomplishment”Diverging“On the other hand, do you think….”Probing“What do you mean by that?”Expanding“Why?”Arguing“What proof do you have of that?”Involving“What would that mean to me?”Clarifying“I think you are saying…..” “So the problem ….”Empathy“I can see how that must have been hard (frustrating) (tough)”
17 Speaking and presenting through “PVLEGS” Why Oral Presentation Skills are ImportantMost information in this deck from presentation by Erik Palmer at Colorado Marketing Education Association, Vail, Sept 16, 2010Speaking and presenting through “PVLEGS”
18 Why is articulation important? because you simply don’t want to come across like Miss South Carolina.ww
19 Oral Presentation Skills are important because Speaking is the predominant form of communication in businessWriting is important, but being able to speak well is crucial.People would rather do business with someone who speaks wellZero chance of success in marketing, finance, hospitality, business management without speaking skillsKnowledge alone is not powerCommunicating knowledge is power
20 Two Parts to the Speech/Presentation Part 1: Building it.Part 2: Performing it.
21 Building your speech/presentation ACOVAAudienceContentOrganizationVisual AidsAppearance
22 AudienceBuild the speech using words, tone, visuals with the following in mind:Who?To Whom are you presenting?What?What do they want?What do they need to take away from your speech?What is their level of understanding and knowledge?How much do they know already?
23 ContentInclude at least the minimum requirements for understanding what you are sayingImportant informationInteresting informationClarify and ExplainMake connectionsProvide visual and verbal cues to embed a connectorExclude verbal virusFashionable words and phrases of the moment.UmmmUhLikeObviouslyOKYou know what I’m sayin’
24 Organization Break through the barrier Have opening down COLDGrab their attentionTell them what you are going to sayTell them point 1Build a signpostNow that I have identified the target market, let me explain how we are going to reach them
25 Visual Aids Relevant Accessible Important Can everyone in the room see it?ImportantDoes it add anything? Or detract?
26 Appearance This would be about you, the speaker You must be credible Dress appropriatelyBe attentive to detailsBe well groomedHair combed, out of eyes, not a distractionHands and nails cleanDon’t fidget
27 Performing your speech/presentation PVLEGSPoiseVoiceLifeEye ContactGesturesSpeed
28 Poise Appear calm and confident Avoid rocking, shuffling, fidgeting Avoid a permanent, nervous, smileControl the ONE thing you do which will distract the audience from your speechEveryone has a distracterSome distracters simply ruin a presentation
29 Voice Pleasant to listen to? Enunciate Avoid strange vocal patterns Not too nasalNot whinyNot yellingNot high pitchedNot too softEnunciateDo not mumble.Do not blur words together.Listeners need to hear EVERY WORDAvoid strange vocal patternsSuch as a lift or tonal rise at the end of every phraseImplying a question or that you are not sure
30 Life Inflection Is there any feeling or emotion? Do you really believe what you are saying?Can we hear the excitementOr anger, sadness, happiness, emotionDid you inject life so as to avoid BORING
31 Eye ContactLook at people.Look them in the eye.
32 Gestures Move hands in a meaningful way It is ok to talk using your handsDoes the body movement contribute to the message?Did you lean in when you want to make a point?Ever notice what you think when someone rolls their eyes or (worse) turns their head away while you are talking to them?Facial expressions matter
33 Speed Pace You cannot sound like you are reading your speech. Don’t talk too fast.Vary your pace.Speak slightly quicker, then slow down on an important point.Pause for effect.You cannot sound like you are reading your speech.
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