1. INVISIBLE SEEING IS BELIEVING: SCOTTSDALE’S INVISIBLE DREAM TEAM Presented by: Deanna Zuppan, Adapted Recreation Services Supervisor Dennis Enriquez, Business Services Director February 5, 2015

2. Scottsdale, AZ - General Information Located in Maricopa County, Arizona Total Land Area: 184.5 sq. Miles 2014 Population: 224,800 Senior Population: 43,471 (2010 Census) Disabled Population: 11,464 (5.1% of Pop.) Mayor/Council Form of Government Approximately 2,400 Employee’s

3. Why are we here today? We are here as witnesses and co-creator’s of a fiscally sustainable alternative workforce model designed to enlist the capabilities of our disabled community”.

4. CAPABILITIES

5. DISCLAIMER WARNING: What you are about to see is very real and sheds new light on something many of us would have never imagined to be possible. DO NOT BE AFRAID as you must see to believe.

6. Steve and Christy

7. Reality Check: This didn’t happen overnight Staff shared that there was much fear of the unknown. There were many misperceptions/misunderstandings of our disabled population.

8. STAFF FEARS “I’ve never worked with a person who has a disability.” “We’ve never done this before.” “How can we ensure the confidentiality of sensitive financial records?” “Do we have to change our processes?” “Is it safe for us/them?” “Will this affect quality?” “Am I about to lose my job?”

9. Enough about us, what about them? While staff shared their concerns; we didn’t know if people in our disabled community: 1) COULD perform the entry level duties we had in mind, and 2) WOULD they even consider working with us. Note: We needed help Monday’s through Friday’s, 8:00 a.m. to 10:00 a.m.

10. Idea to Reality “Doing more with less”…Really????? Read the Fine Print: This may be a good short term option, however, not a realistic long term solution. 2009 was a game changer for every organization – to include Scottsdale. Our original idea stems from paying higher salaries for entry level duties << Not the most cost effective long term solution. The new cost effective program has demonstrated resounding results.

11. VISIBLE RESULTS Strengthened community partnership(s) Identified greater use of our very capable community resources Maintained high standards for quality Built upon our existing in-house volunteer program Created the most effective 360° Diversity training program New job description/true value of 25% part-time positions Increased social skills (by staff and participants)

12. EPIC SUCCESS Significant salary savings: Converted 1 full time Customer Service Representative positions (@$40K salary + benefits) to four 25% part-time positions (@minimum wage salary) Improved transportation services for volunteers or employees with disabilities Perfect marriage to “Transition Programs” offered by many public schools Generated new hope/opportunities for people with disabilities and their families

13. Can they do other entry level jobs? ABSOLUTELY!! Once our Pilot Project proved successful – this opened the doors for others to SEE and BELIEVE. Fire Department (towel laundering) Planning Records (filing, scanning, plan log-in) Utility Billing Services (document destruction) Tax and License Services (data entry)

14. WORLD CHANGERS – “Thank you” This project would have failed without the direct support of: Top City Management and Key City Departments Special thanks to: our Remittance Processing Department and new found partnership with Adapted Services and STARS. MOST OF ALL: “Thank you” to our VISIBLY skilled and very capable volunteers and employees (who happen to have intellectual disabilities).

15. EEEEEBELIEVE WE’VE SEEN AND WE BELIEVE 2015 Business Services Department

16. Want to learn more? Visit us, Monday through Friday, 8:00 a.m. to 10:00 a.m. Contact your City/Town Adapted Services Department or your ADA Coordinator Contact your local non-profits serving the disabled community Contact Untapped Arizona: www.untappedarizona.comwww.untappedarizona.com Contact Arizona Development Disabilities Planning Council https://www.azdes.gov/ADDPC/Home/ https://www.azdes.gov/ADDPC/Home/ Join us at the National Alliance for Innovation Transforming Local Government Conference to be held in Phoenix, Arizona on April 15 th, 2015 where we will share more details on getting started.

17. INVISIBLE SEEING IS BELIEVING: SCOTTSDALE’S INVISIBLE DREAM TEAM Presented by: Deanna Zuppan, Adapted Recreation Services Supervisor Dennis Enriquez, Business Services Director February 5, 2015