2OrganizationFormal grouping of people and activities to facilitate achievement of the firm's objectives.
3Relationship of Objectives and Organizational Levels Socio-economic purposemissionOverall objectives of the organizationMore specific overall objectivesDivision objectivesDepartment and unit objectivesIndividual objectives: performance- personal development objectives
4Organization TheoryIs the study of structure , functioning and performance of organizations and the behavior of groups and individuals within them.
5ApproachesThere are two approaches to understanding organization : 1- organization is understood as a dynamic process and a managerial activity which is necessary for brining people together and unifying them in the pursuit of common objectives. 2- organization refers to the structure of relationship among positions and jobs through which goals are sought to be attained.
6Common Features1- division of labour 2-coordination 3-accomplishment 4-authority-responsibility structure.
7Process of Organization 1- determination of objectives 2-enumeration of activities 3- classification of activities 4-fitting individuals to functions 5- assignment of authority for action
8Activity AnalysisRecommended by Peter Drucker , is to discover the primary activity of the proposed organization , for it is around this only that other activities will be built.
9Decision AnalysisRecommended by Peter Drucker , is particularly important for deciding upon the number of levels or layers in the organization structure.
10Formal and Informal Organization _Formal organization : refer to the structure of jobs and positions with clearly defined functions and relationship as prescribed by the top management and bound by rules , systems and procedures._informal organization: refer to the relationship between people in an organization based not on procedures and regulations but on personal attitude.Importance of organization:It is the foundation of management as well as its chief tool.
11Principles of Organization The basic principles: 1-unity of objectives 2-efficiency 3-span of management 4-division of work 5- functional definitions 6- scalar principle (chain of command) 7- exception principle
12Principles of Organization 8- unity of command 9- unity of direction 10- responsibility 11- authority and responsibility 12- balance 13- flexibility 14- continuity 15- facilitation of leadership
13Types of Organizations 1- military of line system 2- functional system 3- line and staff system 4- matrix system 5- hybrid design
14Types of Organizations Military of Line System authority flows from the top to the lowestGeneral ManagerManager:South IndiaDivisionDistrict 1Manager :District 2District 3District 4
15Types of Organizations Military of Line System The merits : 1- simplicity 2- unified control 3- strong discipline 4- fixed responsibility 5- prompt decision 6- flexibility
16Types of Organizations Military of Line System The demerits: 1- overloading 2- lack of specialization 3- inadequacy of communication 4- scope for favoritism 5- suitability
17Types of Organizations Functional System Most of the business have separate departments , each one of these departments would serve the rest of the organization.
18Types of Organizations Functional System The merits: 1- take advantage of specialization of functions. 2- higher efficiency : limited number of operations. 3- separation of mental and manual functions. 4- facilitates mass production through : specialization and standards.
19Types of Organizations Functional System The demerits: 1- unstable : making the worker wok under several different bosses. 2- it is complicated in operation. 3- difficult for the management to fix responsibility. 4- conflict among foremen of equal rank.
20Types of Organizations Line and Staff System the departments performing former group of activities are in line ones , and those performing latter group of activities are staff ones.
22Types of Organizations Line and Staff System The merits: 1- planned specialization 2- quality decisions 3- prospect for personnel growth 4- training ground for personal
23Types of Organizations Line and Staff System The demerits: 1- lack of well-defined authority 2- line and staff conflicts 3- suitability : not suitable for small organizations.
24Types of Organizations Matrix Organization Matrix design features a multiple command structure in which an individual may have any number of superiors , including one functional superior and one or more project manager. It is has been found to be successful under three major situations: 1-strong environment pressure 2-share and integrate information with the company 3-limited resources to be shared
26Types of Organizations Matrix Organization The merits: 1- involves and challenges matrix team members. 2- provides enlarged tasks for people. 3- develops employee skills 4- encourages people to identify with end products. 5- foster flexibility throughout the organization.
27Types of Organizations Matrix Organization The merits:6-motivates cooperation between the different specializations.7-provides for integration of organizational information.8- fosters the development of managerial skills9- frees top management for effective planning.
28Types of Organizations Matrix Organization The demerits: 1- demands high level of interpersonal skills. 2- negative impact on morale when personnel are reshuffled. 3- foster confusion from multiple-command structure. 4- lead to power struggles between functional and project managers. 5-causes to lose sight of broader organizational goals 6- causes duplication of efforts by project groups. 7- costly to implement and maintain.
29Types of Organizations Hybrid Organization It is utilizes both functional and divisional departments: Next example : Functional department Geographic department Products department
30Types of Organizations Hybrid Organization Bank presidentExecutive VPBank operationVPAccountsprocessingpersonnelBranch operationBranch managerCity centerbranch managerNorth side mallParkview mallLoans and investmentPersonal leansCommercial loan
31Types of Organizations Hybrid Organization The advantages:1-The whole organization enjoy benefits of both functional and divisional structures.2-Flexibility in the division and efficiency in the functional department.the disadvantage:Create conflict between headquarter and divisional functions.
32DepartmentationDepartmentation is two types: functional and divisional. 1- functional departmentation: involves grouping of people on the basis of their overall function. Advantages: _ provides specialization _ allows task assignments consistent with technical training _ allows economic of scale _ allows excellent coordination within functions _ suited to suitable environment _ facilitates top management in direction and control
34Departmentation_ Disadvantages: _ poor communication across functional departments _ slow response times to external changes _ concentration of decisions at the top causing delay _ difficulty in pinpointing responsibility _narrow perspectives within functions _fails to encourage creativity
35Departmentation2- divisional departmentation: Can further be divided on the basis of : product , customer , and location. (A) Product departmentation : it is the technique of creating a division or department for each product or product line .
36DepartmentationAdvantages: _provide high product visibility. _suited for rapid change. _allows parallel processing of multiple tasks. _clearly defines responsibility. _permits full time concentration on tasks. _fosters the training of general managers.
37DepartmentationDisadvantages: _promotes neglect of long-term priorities. _causes conflict between divisional tasks and corporate priorities. _fails to encourage the coordination of activities. _allows in-depth competencies to decline.
38Departmentation(B) Customer departmentation: creating a division or department for each of its customer groups. advantages: _ fosters an intense focus on the unique needs of the customers. _ promotes strong public image. _ adaptive to environmental changes. _ facilitates parallel processing of multiple tasks. _ facilitates a strong marketing philosophy. _ provide a clear placement of responsibilities.
39DepartmentationDisadvantages: _ create conflict between divisional tasks and corporate priorities. _ does not promote coordination. _ wastes resources through duplication of effort. _ tends to lessen top management control.
40Departmentation(C) geographical departmentation: require the creation of divisions and/ or departments of fulfill the territorial needs of an organization. Advantages: _ promotes concern for regional customer needs. _ fast response to the environment. _ promotes flexibility , focus on regional goals. _ fosters coordination across functional departments. _ aids in the development of general management.
41DepartmentationDisadvantages: _ fails to produce specialization. _ encourages competition for resources. _ tends to lessen top management control.
42Centralization and Decentralization Centralization : wherein much of the decision-making authority is retained at the top of the managerial hierarchy. Decentralization : wherein much of the decision-making authority is pushed downward to the lower management level.
43Centralization and Decentralization Advantages of centralization: _ broad overview of business is easier to achieve. _ strategic direction setting is easier. _ gives absolute and clear control. _ makes administration easier. _ common standards can be fixed. _ provides certain expert functions cost effectively. _ conflicting decisions are easier to avoid. _ economies of scale can be achieved.
44Centralization and Decentralization Advantages of decentralization: _ business can act quickly. _ decision-making is quicker , clearer , and understanding of local conditions. _ greater likelihood of innovation and creativity. _ local responsibility and authority result in effective development of managerial skills. _lead to greater productivity and profitability. _burden of administration and paper work are reduce. Functional departments will be learner and easier to control.
45Authority and responsibility Authority is : legal , or rightful power that gives a right to command or to act. Responsibility : the obligation of a subordinate to whom a duty has been assigned, to perform the duty. Source of authority: There are two theories : _ the formal authority theory _ the acceptance theory
46Responsibilityresponsibly arises from the superior- subordinate relationship.The informal relationship may have the effect of reducing the influence and power of the manager .Responsibility and delegation :Responsibility can not be delegated . “accountability” indicate liability for the proper discharge of duties by the subordinate.
47Principles of Delegation 1- principle of functional definition 2- scalar principle 3- authority-level principle 4- principle of unity of command 5- principle of parity
48Mistakes in Organization 1- failure to plan properly 2- failure to clarify relationship 3- failure to delegate authority 4- failure to balance delegation 5- confusion of lines of authority and of information 6- authority without responsibility
49Mistakes in Organization 7- responsibility without authority 8- careless application of staff device 9- misuse of functional authority 10- multiple subordination 11-misuse of service departments 12- overorganizing