Presentation on theme: "Emergency Preparedness"— Presentation transcript:
1Emergency Preparedness An active, ongoing processPresented by: Zara Marselian, CEO
22011 Blackout & California Wildfires of 2003 and 2007 Taught us to distinguish between“passive” and “active” disaster preparednessmeasures.
3Passive vs. Active Passive Active Preparing safety manuals Stockpiling goods (flashlights, radios, water, etc.)Developing computer lists of personnelOSHA safety trainingEmployee safety code drillsDeveloping comprehensive response plansMonitoring hazard threatsTraining emergency personnelTraining members of the community at risk
43 Messages 1 ) Who do we rely on during an emergency or disaster? 2) What is the power of communication?3) What did we learnfrom these experiences?
5Clinics must be prepared to be self-sufficient One of the most fundamental components of planning efforts is the provision of generators and fuel in the event of a power outage.
6Clinics are the communities’ life support system in times of crisis. If a power outage occurs, clinics vital power is needed to resume operations. This is where the importance of generators comes in. It is important that clinics have generator backup, because as we learned, power outages are often unexpected and unpredictable. The safety of those in immediate need of healthcare is a priority, and generators can ensure that those in need will be taken care of with little to no interruption.
7The power of communication Develop effective internal and external communications plansClinics should establish an alternative communication system if standard communications fail.Use a combination of communication tools:• Basic telephone systems• Overhead announcement and paging systems• 2 way radios• Cell phones• Text messaging•• Intranet message posting• Emergency handheld programmed radios• Ham radio systems
8What did we learn from these experiences? Because disaster events are relatively rare, staff does not have regular experience with emergency procedures, therefore…- Regular staff training is crucial to effective response to a disaster surge.- Clinics should provide emergency training during staff orientation to ensure a baseline knowledge among all staff.- On-going staff participation is crucial during emergency exercises because they are given the ability to respond during a crisis
9La Maestra's security personnel play a large role in emergency planning due to the fact that they are frequently on site when an emergency occursThis placement provides security staff with a unique ability to take immediate actions that can save lives before emergency units can arrive.
10Security Personnel: - equipped with 2 way radio communication at all times - work with the maintenance team and are cross-trained in security codes for proficiency - are familiar with emergency contact lists throughout the organization, connecting to satellite sites immediately
11Health Centers are diverse organizations La Maestra’s Emergency Management approach has to consider:The center’s size (3 floors with underground parking garage)Location (Satellite clinics located throughout San Diego County)The Community (Culturally diverse community with 20+ languages)Patient Demographic (patients with mental/behavioral illnesses, anxiety, depression, PTSD)Patients with chronic disease
12Community Engagement Understand your community Develop ongoing collaborative relationshipsIntegrate the community into yourpreparednessactivities
13Engagement benefits everyone Overall community health & safety is improvedBurden on emergency responders is reducedPatients are better able to care for themselves and avoid putting others at risk
16Emergency Contacts Gary S. Rotto Director of Health Policy and Strategic CommunicationsCouncil of Community Clinics(direct)(mobile)Patrick KleinAssociate Director of Health Center OperationsCalifornia Primary Care AssociationPhone: (916) x1111American Red CrossDisaster Hotline San DiegoFire DepartmentSan Diego Gas & ElectricThe City of San Diego – Public UtilitiesWater Operations(619)