Presentation on theme: "Coordinated Assessment Presented by USICH and HUD March 20, 2012."— Presentation transcript:
Coordinated Assessment Presented by USICH and HUD March 20, 2012
2 Panelists Kristy Greenwalt, Director of Housing Policy & Research, USICH Ann Oliva, Director, Office of Special Needs Assistance Programs, HUD Matt White, Senior Associate, Abt Associates, Inc.
3 Webinar Format Call will last approximately 1 hour and 15 minutes We have reserved an additional 15 minutes at the end of the webinar for Q&A. Audience members who would like to pose a question can do so at any time through the “questions” function found in the “GoToWebinar” toolbar. Call audience members are “muted” due to the high number of participants. Call will be recorded.
4 Webinar Purpose At the end of this webinar, participants will be able to: Explain the purpose of coordinated assessment. Identify the many possible system configurations of coordinated assessment. Apply the strengths and weakness of each configuration to their communities’ unique context.
5 Why Coordinated Assessment? Coordinated assessment is a powerful tool for improving system-wide entry, assessment, and referral processes. Process components include: Access point(s) – virtual or specific site location Screening and assessment process (prevent/divert/admit) Information about available services and programs Real-time knowledge about program inventory and capacity Referral and waitlist management Enrollment/admission decision criteria
6 Why Coordinated Assessment? Designed to improve the following: Service Provision Referral appropriateness Assessment time Assessment consistency Placement time Multi-provider coordination Service access Data Accuracy and Access Individual tracking System monitoring Resource allocation - planning Reporting
7 Why Coordinated Assessment? Experience with the Rapid Re-Housing Demonstration (RRHD) and HPRP Four years of evidence Improvements in as little as one year Can help end chronic homelessness Different models, same core principles Improvements for all demographics
8 Why Coordinated Assessment? The HEARTH Act regulations Incorporated lessons from RRHD and HPRP ESG requirements CoC requirements Start planning today
9 Coordinated Assessment Defined Current State of Assessment An ad hoc access and assessment process for each program and An ad hoc referral process for programs to recommend prevention, housing, and/or other related services.
10 Coordinated Assessment Defined Question Most People Ask Now: “Should we accept this individual/family into our program?”
11 Coordinated Assessment Defined Coordinated Assessment A standardized access and assessment process for all clients and A coordinated referral process for clients to receive prevention, housing, and/or other related services.
12 Coordinated Assessment Defined Questions CoC Systems Should Be Asking: “What housing and service assistance strategy is best for each household of the several services available?”
21 Flowchart Meet client, provider, and funder needs Document client’s homeless history and housing barriers Match client to appropriate service Capture data to meet program needs Assessment Standardized Access and Assessment
22 Flowchart Meet client, provider, and funder needs Capture data to meet funder requirements Obtain consent for sharing with providers Create the beginning of a client’s housing plan Assessment Standardized Access and Assessment
25 Flowchart Qualities of a good referral system Accurate: Matches client needs Informed: Matches facility availability Effective: Provider accepts and enrolls Coordinated Referral Assign
26 Flowchart Qualities of a good referral system Standard: One process, all clients and services Comprehensive: all funder and provider fields Digital: Uses HMIS, two-way communication Coordinated Referral Assign
27 Flowchart Qualities of a good referral system Mandatory: Every provider, all the time Coordinated Referral Assign
29 Flowchart Coordinated assessment leverages mainstream services Client level Information sharing System-wide information sharing Resource sharing and co-location Comprehensive community planning Mainstream Services
30 The System in Practice A Single Point of Access system: Kalamazoo/Portage, MI Housing Resource Center (HRC) single location for all housing programs Also uses for 24/7 housing emergencies, referred to HRC Same form and process for everyone except DV HRC coordinates housing and mainstream program entry
31 The System in Practice A Multi-Site Coordinated system Dayton, Ohio Common Assessment Tool implemented All clients assessed at one of four coordinated access “Gateways” Performance targets established at program and system levels; increased program accountability TH, PSH, and Safe Haven providers only accepting referrals from Front Door (“side door” is closed) “Long Stayers” identified and prioritized for housing
32 The System in Practice A Rural Multi-Site system: Washington BOS, Washington Administered differently in two different counties Whatcom County Initial screening, community resource center Homelessness intake, homeless service center Unique domestic violence program partnership Clallam County Referral from 2-1-1, schools, mainstream services Intake through two homeless resource centers
33 The System in Practice A No Wrong Door system: Lancaster, PA Enter any of eight community emergency shelters Initial screening conducted with local case manager Local case manager coordinates intake with client and intake specialists Referral and assessment process conducted remotely
34 Preparing for Coordinated Assessment Before you choose a model, plan ahead Current access process Geography and population Homelessness programs and agencies Community resources Level of trust, types and depth of relationships Current data use Authority environment for change Stakeholder Perspectives
35 Preparing for Coordinated Assessment First steps toward implementation Start gathering data, conduct preliminary analysis Hold preliminary – zero pressure – meetings with partners Establish decision-making process and governance committee Set expectations, draft guiding principals and system goals
36 Preparing for Coordinated Assessment Where to look for help Reach out to CoCs with coordinated assessment systems Request HUD technical assistance resources through the HUD Homelessness Resource Exchange (HRE)
37 For More Information… HUDHRE Centralized Intake/HPRP Report: ralizedIntake.pdf ralizedIntake.pdf HUDHRE HEARTH Page: HUDHRE Virtual Help Desk:
38 Questions? Please submit your questions via the chat function. The webinar will be available on our websites at and