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Defense Contract Management Agency Quality Assurance Directorate Presented By: Michael Shields Executive Director, Quality Assurance March 15 th, 2011.

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Presentation on theme: "Defense Contract Management Agency Quality Assurance Directorate Presented By: Michael Shields Executive Director, Quality Assurance March 15 th, 2011."— Presentation transcript:

1 Defense Contract Management Agency Quality Assurance Directorate Presented By: Michael Shields Executive Director, Quality Assurance March 15 th, 2011

2 Quality Assurance (QA) Directorate 2 Responsible for Agency Wide Implementation Goal: Effectiveness & Efficiency

3 Organizational Structure 3 PolicyTrainingTools Analysis, Assistance and Assessment Office of the Secretary of Defense DCMA-D AQE&AOPSPM&JAOSP Quality Assurance Process Management Division Information Management Division Resource Management Division Quality Engineering Division NASA Audit Division Intern’l West Region Central Region East Region

4 QA Training ASQ Certifications Certified Quality Technician Certified Quality Auditor Certified Quality Manager Certified Quality Engineer 400 ASQ Quality Technician Certifications (FY11) Managing Workforce Competencies Move from commodity certification to skill sets Assignment based competencies First-line supervisory assessment and validation 4 Assuring Conforming Products and Services

5 QA Tools Integrated Tool Set Supplier Risk Rating System Evaluation based on Past performance Supply Chain vulnerability Aggregated by weapon system Risk assessment for Government Contract QA activities Surveillance planning Capturing corporate knowledge Bringing tools into the 21 st century Use of real-time data 5

6 QA Tools (con’t) New Corrective Action Requests (CAR) Portlet Tool Enterprise tool used to evaluate program effectiveness across Agency First Line Supervisor (FLS) Workload Sampling Tool Training Competency Assessment Tool (TCAT) Developed and deployed this year Allows first-line supervisors to review and track competency and training needs Initially deployed with 1910 QAR Skill sets Other job series being added quickly for agency-wide use 6 More Effective Use of Data

7 QA Policy 7 Shift primary focus from Quality Control to Quality Assurance New Quality Engineering Policy focused on analysis and preventive actions Voting member of standards bodies influencing QA standards Developing Acquisition Intelligence to buying commands Teaming to write improved contractual QA provisions and performance incentives.

8 QA Policy 8 Process specific QA Instructions New training policy Shifts from commodity certification to competency certification Based on specific work assignments Core QA competencies based on ASQ body of knowledge New CAR policy Reporting to Primes for corrective action at vendors Helping Primes with sub-tier Quality Enhanced Effectiveness and Efficiency Through Consistency

9 Working Together 9 Participating on the SAE G-19 committee Writing test methods for testing process specified in SAE standard AS5553 Counterfeit Electronic Parts: Avoidance, Detection, Mitigation, and Disposition DoD participation: DLA and DCMA Participating on the SAE G-21 committee Developing a standard based on AS applicable for mechanical parts and materials Standard drafted February 2011: AS6174, Counterfeit Material Avoidance, Detection, Mitigation, and Disposition Re-wrote Appendix E and F adding Traceability and Control of Suppliers Preparing for industry vote for publication DoD participation: OSD, DCMA, DLA, NAVSEA, Army, and NAVAIR Buying Commands DCMA Contractors

10 Working Together 10 To focus on risk mitigation and preventive actions To reduce Quality Cost To improve Performance Program/Weapon System R eadiness To reduce Lead-times Non-Conforming Material Repair/Rework Buying Commands DCMA Contractors

11 Summary Training Integrating ASQ Body of knowledge Shifted to Competency-based certifications QA Tools Real time date Supporting GCQA planning, surveillance, and competencies Policy Quality Assurance vs. Quality Control Quality Engineering Policy Process Specific Instructions New Training Instruction Working Together Improving the overall acquisition process 11

12 12 Questions


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