1. More to come Hospitality Introduction

2. Hospitality Market Many smaller hotels / motels / properties Larger Full Service Properties Often managed by Property Management Groups Resorts or Country Clubs Self managed

3. Challenges for Many Smaller Budgets are similar to retail Labor cost to Revenue/Sales CPOR (Cost per Occupied Room) Cleaning cost per room (budget - $4) Aux prompts to enter rooms cleaned Staffing requirements are much less dynamic You need a minimum of 12 house keepers and 1 front desk regardless if you are 60% or 100% occupied

4. Challenges for Smaller Properties Properties are constantly bought and sold Licensing nightmare – AoD advantage Time and Attendance rules are simplistic to a fault (FLSA? I’d like to see everyone’s I-9 forms) Remote payroll prepared – centrally processed

5. Large Full Service Hotels Occupancy statistics Rooms occupied per day Occupancy % (actual vs budget) Staffing is more fluid (similar to healthcare) #FTE to Occupied Rooms per position Replacement Employees Budget items more advanced Labor Budget to Revenue per job CPOR and Restaurant Sales to Labor, etc.

6. Large Full Service Restaurant, Laundry, Front Desk, Concierge, Banquet, Events, Bellhop, Many positions filled by few employees FTE is great, but you can’t schedule.8 emps if rooms are light More pay classes Local management / payroll processing Integration key Point of sale (difficult – generally licensed to property by Hotel chain (Marriott), isn’t overly cooperative with property management group.) Requires manual entry (Room Occupancy and Revenue, by GM) Enterprise Payroll and HR

7. Resorts/Country Clubs Banquet Room Minors Tips based on sales or static tip Disseminated by employee’s weighted hours worked on event Not set schedule Many Positions; seasonal Positions per Employee ratio very low Budgets Retail like X% of Sales equates to Position labor cost Restaurant labor can not exceed 25% of sales Staffing Many small properties like Minimum of 1 positions (regardless of sales)

8. Intro Summary Data collection Collecting punches, tips, aux promts… Office to Restaurants and Laundry environments Understanding the unique business needs… not only allows you to determine the appropriate tools, but separates you from the crowd