1. 1 Key Priorities Root CausesActionsAction By Start Date Target Completio n Date Remarks External laundry Outsourced Laundry did not consistently provide clean linen. (I-Interview feedback mostly on linen issue only) 1.Meeting was held with Mr.Azman (Owner of Azman Laundry) and GM/RDM/QCIM: a)Both parties agreed that QCIM will audit laundry flow and HIM flow, and come out with flow chart b)Base on flow chart analysis, both parties agreed to appoint and train HIM linen staff to be placed at the laundry site for quality control. c)Daily reporting and review weekly by RDM/ GM on linen rejection rate ( max 5%) and reject reasons d) EHK to report daily and review weekly by RDM/GM for number of accumulated reject linen (to be sent for special treatment) QCIM QCIM/ Executive Housekeeper Executive Housekeeper /RDM/GM 11 May 1 Jun 1 July 17 May 5 Jun Ongoing See attached flow chart HIM: 2010, Q1 GSTS Action Planning Comfort of bed and pillow (81.9 ; 0.7)

2. 2 Key Priorities Root CausesActionsAction By Start Date Target Completio n Date Remarks Linen par level Communic ation with suppliers Red zone (Linen handling area) Par level and laundry quality was not monitored No regular communication with Azman and Ecolab Contamination of linen during handling process 1. Linen was checked and beefed up before the busy period during end of May( borrowed 100 king and 250 twin bed sheet from HIGL), in anticipation of busy school holiday period. 2. Monthly reporting of par levels ( to be signed off by RDM /EHK min par levels 3.5) Weekly review meeting Improve Red zone area by putting fencing and surface protection (e.g. canvas on floor ) Executive Housekeeper Executive Housekeeper/RDM Executive Housekeeper/RDM/ GM/QCIM/Azman Ecolab Executive Housekeeper 31 May 1 Jun 1 Jul 31 May 4 Jun 30 Jun (Ongoing monthly) Weekly 4 Jun Additional linen ordered expected to arrive end of Jun Monthly Inventory HIM: 2010, Q1 GSTS Action Planning Comfort of bed and pillow (81.9 ; 0.7)

3. 3 Linen Flow