1. Facilitated by Growth Facilitators July 2006 Balanced Scorecard 2006 - 2011

2. The ASSB Vision ASSB has improved the quality of life for all Anguillians by providing universal social security coverage. It is a sustainable social, economic and financial services organization with excellent service delivery by a customer-focused, knowledge-based and motivated staff; forging strategic alliances and engaging a well-informed public.

3. ASSB Core Values A ccountability C ustomer-focus T eam Work I ntegrity V isionary-leadership E xcellence IMPROVING THE QUALITY OF LIFE FOR ALL

4. ASSB Mission Statement We exist to improve the quality of life in Anguilla by providing meaningful social security to workers & beneficiaries, financial services to stakeholder institutions and socio-economic development for our community. ASSB will achieve this by being customer-oriented, strategy-focused and technology-driven; with competent and committed staff, high standards of corporate governance, and prudent financial management.

6. MEASURES TARGETS INITIATIVES

7. IMPACT PERSPECTIVE

8. I1: Improved quality of life for all in Anguilla MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Overall Survey score of living conditions TBD Develop method to define and determine social development indicators Number of Incidents of Crime each year 554 (2004) 500277 GDP per capitaTBD10% above base 50% AB Social Development Indicators TBD

9. CUSTOMER PERSPECTIVE

10. C1: ASSB delivers excellent and timely services MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Customer satisfaction survey score re excellent and timely services TBD85%100% Design and conduct customer satisfaction survey. Analyze results, develop and implement recommendations

11. C2: ASSB keeps us well informed MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Customer satisfaction survey score re well-informed TBD75%100% Develop and implement a Communications & Public Relations Program

12. C3: ASSB has a pleasant and welcoming environment MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Customer satisfaction survey score re pleasant and welcoming environment TBD100% Develop and implement a programme to review and upgrade facilities

13. C4: ASSB’s products and services are meaningful MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Customer satisfaction survey score re relevance of products and services TBD75%90% Prepare a position paper on ASSB’s proposed legislative changes to products, services and coverage (including minimum pension) Customer satisfaction survey score re coverage TBD50%75%

14. C5: ASSB contributes to the development of our community MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Customer satisfaction survey score re impact of community projects TBD75%90% Design and implement a community satisfaction survey Community satisfaction survey score re impact of community specific projects TBD50% AB75% AB

15. INTERNAL PROCESS PERSPECTIVE

16. IP1: We pay benefits timely and accurately MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Percent claims processed within 3 days (time between receipt of claim and issuing of cheque) TBD95%98% Undertake Business Process Reengineering (review, redesign, implement, train) of the claim process Percent of claims processed accurately as per guidelines TBD99.9%100%

17. IP2: We develop meaningful products and services MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Ratio of minimum contributory pension to desired national minimum TBD100% Prepare and make a submission to Government to determine desired national minima for contributory and for non-contributory pension levels Ratio of minimum non-contributory pension to desired national minimum TBD50% Percent benefits that meet or exceed actuarial recommendations TBD85%100%

18. IP3: We have efficient administrative support systems MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Percent of new information released in a prescribed time 50%95%100%Review current system for management reports, financial statements and registration and amend as necessary Days after month end that management reports are submitted N/A52 Days after month end that financial statements are submitted 1052 Ratio of administrative cost to total cost TBD Ratio of administrative cost to (contribution income plus benefit payments) TBD

19. IP4: We conduct quality inspections MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Inspections completed as per schedule TBD100% Complete establishment and implementation of visit schedule Implement telephone survey of employers visited. Analyze results and implement recommended changes Telephone survey score re inspections to determine process TBD15%100%

20. IP5: We build quality customer and other stakeholder relationships MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Number of employers visited as per schedule 80% (of active) 100% Develop and implement a comprehensive programme to build stakeholder relationships Number stakeholder contacts made within prescribed time TBD95%100% Number of new employers registered Number of new employees registered

21. IP6: We initiate, assess and support socially desirable community projects MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITIATIVES Number of projects contributed to in a year TBD1012Develop and implement a “Call for Project” program Review the SSDF Policy in light of post implementation policies Dollar value of projects (including sponsorships) per annum TBD$400,000$500,000 Percent projects that meet at least 80% of established objectives TBD90%100%

22. LEARNING & GROWTH PERSPECTIVE

23. LG1: We understand and are aligned around our strategy MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES Staff survey score re understanding of and alignment around our strategy N/A100%

24. LG2: We have a motivated, competent, knowledge-based and customer-oriented staff MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES Percent of staff with required competence as per job specifications 90%95%100%Review and re-design if necessary a comprehensive Performance Management system linked to the BSC to include 360 0 assessment of corporate governance Percent of staff complement in place 96%100% Percent of staff scoring above desired % on performance appraisal 75%80%95%

25. LG3: We exemplify ASSB core values MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES Staff survey score re exemplifying core values (quarterly) TBD10% over base 95%Develop and implement a programme to inculcate core values system wide Implement a Leadership Development Programme External survey score re exemplifying core values (semi-annually) TBD10% over base 95%

26. LG4: We have the right information and tools to do our jobs MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES Staff survey score re tools to do our jobs 82%97%100%Conduct needs assessment survey, implement corrective measures and constantly review Conduct audit of information system and review and implement recommendations Develop and implement an internal communications policy Staff survey re availability and usefulness of information 68%78%100%

27. FIDUCIARY PERSPECTIVE

28. F1: We comply with statutory requirements MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES Percent of statutory requirements met within specified time 50%75%100%Develop and implement a plan to complete statutory reports to meet statutory requirements

29. F2: We practice sound governance MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES 360 0 survey score re Board Governance (Minister, Board Management assess Board) TBD50%80% Stakeholder survey score re transparency TBD70%95% Staff survey score re transparency TBD80%100% Percent of variances explained in monthly management reports 60%80%98% Percent of audit queries corrected within 3 months 20%100%

30. F3: We are building a sustainable fund MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES Fund RatioTBD20% over base 30% over base Establish benchmark for portfolios Analyze overall investment function of ASSB and implement necessary recommendations Percent of portfolio performing at/above benchmark TBD100% Average return on capital (ROCE) TBD7.0%7.5% YTD Revenues YTD Expenditure YTD Surplus Reserves

31. F4: We provide excellent value for money MEASURESBASE1 YR TARGET 5 YR TARGET STRATEGIC INITITATIVES National Survey score re value for money 75%95%100%Conduct national survey, analyze results and implement recommendations

32. ACTION PLANS

33. OBJECTIVE C1: ASSB delivers excellent and timely services INITIATIVE: Design, conduct, analyze and implement results of customer satisfaction survey TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Form a survey committee DirectorRDOAug 06 -List of committee members Engage consultant if necessary DirectorRDOAug 06 $5KConsultant contract Design questionnaireRDOCommitteeSep 06 -Draft questionnaire Test questionnaire and correct if necessary RDOCommitteeSep 06 -Final questionnaire Train data collectorsRDOCommitteeSep 06 $10KTraining workshop Assessment Conduct surveyRDOCommitteeOct 06 Raw data Analyze surveyRDOCommitteeNov 06 Dec 06-Final report Develop report re recommendations RDOCommitteeNov 06 Dec 06- Implement recommendations DirectorManagem ent Team Jan 07On going TBDImplementation plan

34. OBJECTIVE C2: ASSB keeps us well informed INITIATIVE: Develop and implement a Communications & Public Relations Programme TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Reconvene PR TeamADHRCCPR TeamJul 06July 06-Minutes of Meeting Review existing program and make any necessary recommendations (including for project- specific publicity) ADHRCCPR TeamJul 06Aug 06- Engage Consultants in time for 25 th anniversary re imaging DirectorJul 06Sep 06$10KContract for consultant Cost various activities and complete proposed program (including implementation plan) ADHRCCPR TeamAug 06Sep 06-PR Report Submit to Director for approval ADHRCCSep 06 -Approved Report Implement programADHRCCPR TeamOct 06On going TBDMonthly BSC Report

35. OBJECTIVE C3: ASSB has a pleasant and welcoming environment INITIATIVE: Develop and implement a programme to review and upgrade facilities TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Convene PR Team Meeting ADHRCC PR TeamAug 06 -Meeting minutes Review facilities and make recommendations ADHRCC PR TeamAug 06 - Engage architect/designer DirectorAug 06 Sep 06 $10KSigned Contract Review proposals and make recommendations to Director ADHRCC PR TeamSep 06 -Report on recommendations Approve recommendations DirectorSep 06 -Approved report Implement recommendations DirectorPR TeamOct 06 Dec 06 $100KMonthly BSC Report

36. OBJECTIVE C4: ASSB’s products and services are meaningful INITIATIVE: Prepare a position paper on ASSB’s proposed legislative changes to products, services and coverage TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Prepare position on existing Actuarial report and submit to Board for approval DirectorManagement Team Jul 06 -Draft position paper Submit to Minister and then to Executive Council DirectorManagement Team Aug 06 -EXCO Paper Submit Customer Satisfaction Report to the Actuary for response DirectorManagement Team Jan 07 -Actuarial Response Review Customer Satisfaction report and Actuarial response DirectorManagement Team Feb 07 -Draft Report Develop recommendations on products and services DirectorManagement Team Mar 07 - Prepare position paper and submit to Board for approval DirectorManagement Team Mar 07 -Draft position paper Make any adjustments and submit to Minister DirectorManagement Team Mar 07 -Final position paper Lobby for approvalDirectorManagement Team Mar 07 On going - Implement any approved legislative changes DirectorManagement Team On going-Gazetted information

37. OBJECTIVE C5: ASSB contributes to the development of our community INITIATIVE: Design and implement community satisfaction surveys TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Convene meeting of Survey Committee DirectorRDOJan 07 Meeting minutes Engage consultant if necessary DirectorRDOJan 07Feb 07Included in Customer survey Consultant Contract Design questionnaireRDOCommitteeFeb 07 -Draft Questionnaire Test questionnaire and correct if necessary RDOCommitteeFeb 07 -Final Questionnaire Train data collectorsRDOCommitteeFeb 07 Training Evaluation Conduct surveyRDOCommitteeOn going as appropriate $10K annuallyRaw Survey Data Analyze surveyRDOCommittee-Survey Report Develop report re recommendations RDOCommittee-Report on Recommendations Implement recommendations DirectorSSDF Committee & Managers TBDBSC Monthly Report

38. OBJECTIVE IP1: We pay benefits timely and accurately INITIATIVE: Undertake Business Process Reengineering (review, redesign, implement, train) of the claim process TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Convene a BPR TeamDirectorJul 06 -Team members Engage consultant to train BPR Team DirectorSep 06 $30kContract for consultants Document and review claim process by activity MOBPR TeamSep 06 Oct 06-List of activity Analyze process and make recommended changes MOBPR TeamOct 06Nov 06-Report Submit to Management for approval MOBPR TeamNov 06 -Approved report Document new processMOBPR TeamJan 07 -Process report Train relevant staff in new process MOBPR TeamFeb 07 -Training evaluation Implement and monitorMOBPR TeamMar 07 On going -Monthly BSC Report

39. OBJECTIVE IP3: We have efficient administrative support systems INITIATIVE: Review current system for management reports and financial statements and amend as necessary TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Convene a Support Systems Review Team DirectorJul 06 -Team member list Engage consultant to train Systems Review Team DirectorSep 06 Included in BPR training Consultant contract Document and review report processes by activity IASupport System Review Team Sep 06Oct 06-List of current activities Analyze process and make recommended changes IASupport System Review Team Oct 06Nov 06-Report of recommended changes Submit to Management for approval IASupport System Review Team Nov 06 -Approved report Document new process IASupport System Review Team Dec 06Jan 07-Documented processes Train relevant staff in new process IASupport System Review Team Jan 07Feb 07-Training evaluation Implement and monitorDirectorSupport System Review Team Mar 07On going -Monthly BSC report

40. OBJECTIVE IP4: We conduct quality inspections INITIATIVE: Complete establishment and implementation of visit schedule TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Review current visit schedule ADCP-Jul 06 -Report on analysis of current schedule Update visit scheduleADCP-Aug 06 -New visit schedule Submit to Director for approval ADCP-Aug 06 -Approved schedule Implement approved visit schedule ADCP-Sep 06 -Monthly BSC Report

41. OBJECTIVE IP4: We conduct quality inspections INITIATIVE: Implement telephone survey of employers visited. Analyze results and implement recommended changes TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Design survey instrument RDOADCPAug 06 -Survey instrument Train interviewersRDO-Sep 06 -Training evaluations Commence implementation of telephone survey ADCP-Oct 06On going -Survey report Review results of surveys ADCP-On going-Analysis report Implement recommendations ADCP-On going-BSC Monthly report

42. OBJECTIVE IP5: We build quality customer and stakeholder relationships INITIATIVE: Develop and implement a comprehensive programme to build stakeholder relationships TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY List and categorize stakeholders ADHRCCPR Team & Managers Sep 06 -List of stakeholder by category Design and implement a stakeholder survey re relationships RDOADHRCCSep 06 Oct 06-Survey report Review results of customer survey report and stakeholder survey report ADHRCCPR TeamOct 06Nov 06-Survey recommendations Develop programs for each category of stakeholder ADHRCCPR TeamDec 06 -List of programs by category Implement programsADHRCCPR TeamJan 07On going $10KMonthly BSC Report

43. OBJECTIVE IP6: We initiate, assess and support socially desirable community projects INITIATIVE: Develop and implement a “Call for Project” program TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Convene a meeting of the SSDF Committee DirectorOct 06 -Meeting minutes Develop requirements for “Call for Project” programs DirectorSSDF Committee Nov 06 -List of requirements Document process and submit to Board for approval DirectorSSDF Committee Nov 06 -Documented process approved by Board Implement approved program DirectorSSDF Committee Dec 06 Jan 07$5KBSC Report

44. OBJECTIVE IP6: We initiate, assess and support socially desirable community projects INITIATIVE: Review SSDF Policy in light of post-implementation challenges TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Convene a meeting of the SSDF Committee and other key stakeholders Director-Oct 06 -Meeting Minutes Review the SSDF policyDirectorSSDF Committee Nov 06 - Prepare recommendations and submit to the Board for approval DirectorSSDF Committee Nov 06 -Report of recommendations Implement approved program Director-Dec 06 Jan 07$400KMonthly BSC Report

45. OBJECTIVE LG2: We have a motivated, competent, knowledge-based and customer-oriented staff INITIATIVE: Review and re-design if necessary a comprehensive Performance Management system linked to the BSC (to include 360 0 assessment of corporate governance) TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Engage GF to review and rationalize PMS with BSC Director-Sep 06 $30KGF Contract Review recommendations and submit to Director for approval ADHRCC-Sep 06 Oct 06-Report of updated PMS Implement approved recommendations Director-Nov 06 -Monthly BSC Report

46. OBJECTIVE LG3: We exemplify ASSB core values INITIATIVE: Develop and implement a programme to inculcate core values system wide TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Form Core Values Committee (including staff representatives) Director-Aug 06 -List of Core Values Committee members Convene brainstorming meeting ADHRCCCore Values Committee Aug 06 -Meeting minutes Develop programADHRCCCore Values Committee Aug 06 Sep 06-Report of recommended programs Submit to Director for approval ADHRCCCore Values Committee Sep 06 -Report of approved programs Implement approved program ADHRCCCore Values Committee Oct 06On going $10KMonthly BSC Report

47. OBJECTIVE LG3: We exemplify ASSB core values INITIATIVE: Implement a Leadership Development Programme TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Engage GFDirectorADHRCCSep 06 Oct 06$30KGF Contract Conduct LDPADHRCC-Sep 06 Nov 06-Workshop Evaluations Conduct re-assessmentADHRCC-Jan 07 -Leadership Re- assessments

48. OBJECTIVE LG4: We have the right information and tools to do our jobs INITIATIVE: Conduct tools needs assessment survey, implement corrective measures and constantly review TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Design instrumentRDOIA/SAOct 06 -Documented instrument Conduct surveyRDOIA/SAOct 06Nov 06-Survey Results Analyze results and prepare recommendations for submission to Director RDOIA/SANov 06 Dec 06-Report on recommendations Implement approved recommendations IASAJan 07On going $50KMonthly BSC Report

49. OBJECTIVE LG4: We have the right information and tools to do our jobs INITIATIVE: Conduct audit of information system and review and implement recommendations TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Design instrumentSARDOOct 06 -Documented Instrument Conduct auditSARDOOct 06Nov 06-Results of audit Analyze results and prepare recommendations for submission to Director SARDONov 06 -Audit report with recommendations Implement approved recommendations Director-Jan 07On going $50KMonthly BSC Report

50. OBJECTIVE LG4: We have the right information and tools to do our jobs INITIATIVE: Develop and implement an internal communications policy TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Review existing internal communication policy ADHRCC-Jul 06 -Draft internal communications policy Develop recommendations and submit to Board for approval ADHRCCBoard Sub Committee Aug 06 Sep 06- Implement approved recommendations DirectorADHRCCOct 06On going $30KMonthly BSC report

51. OBJECTIVE F1: We comply with statutory requirements INITIATIVE: Develop and implement a plan to complete statutory reports to meet statutory requirements TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Prepare comprehensive list of all statutory requirements IA-Jul 06 -List of statutory requirements Prepare detailed implementation plans for each (including activities, deadlines, responsibilities and required information) IA-Aug 06 Sep 06-Draft report on implementation plans for statutory requirements Submit to Director for approval IA-Sep 06 -Approved report on implementation plans for statutory requirements Implement approved plans Director-Oct 06On going -Monthly BSC report

52. OBJECTIVE F3: We are building a sustainable fund INITIATIVE: Establish benchmark for portfolios TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Conduct primary and secondary research on performance of portfolios MFADirectorAug 06 Sep 06-Research report Reconcile actuarial and Board targets with industry benchmarks MFADirectorSep 06 -Report recommending benchmarks Make recommendations to Director MFADirectorSep 06 - Submit position paper to the Investment Committee for approval by Board DirectorOct 06 -Position paper Implement approved ASSB benchmark DirectorMFANov 06 On going -BSC Monthly Report

53. OBJECTIVE F3: We are building a sustainable fund INITIATIVE: Analyze overall investment function of ASSB and implement necessary recommendations TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMAR Y SUPPORTSTARTFINISHMONEY Convene a Investment Review Team DirectorAug 06 -List of Investment team members Engage consultant to train IFR Team DirectorSep 06 Included in BPR training Consultant contract Document and review investment function by activity MFAInvestment Review Team Sep 06Oct 06-Report on recommended process changes Analyze process and make recommended changes MFAInvestment Review Team Oct 06Nov 06- Submit to Director for approval MFAInvestment Review Team Nov 06 - Document new processMFAInvestment Review Team Nov 06Dec 06-Documented re- engineered processes Train relevant staff in new process MFAInvestment Review Team Dec 06 -Training workshop evaluation Implement and monitorMFAInvestment Review Team Jan 07On going -Monthly BSC Report

54. F4: We provide excellent value for money INITIATIVE: Conduct national value for money survey, analyze results and implement recommendations TASKRESPONSIBILITYTIME FRAMERESOURCESFEEDBACK MECHANISM PRIMARYSUPPORTSTARTFINISHMONEY Form a survey committee Director-Jan 07 -Survey committee members Engage consultant if necessary Director-Feb 07 Included already Consultant contract Design questionnaireRDOSurvey Committee Feb 07 -Questionnaire Test questionnaire and correct if necessary RDOSurvey Committee Feb 07 - Train data collectorsRDOSurvey Committee Feb 07 -Training evaluation Conduct surveyRDOSurvey Committee Mar 07 Apr 07-Survey report with recommendations Analyze surveyRDOSurvey Committee Apr 07 - Develop report re recommendations RDOSurvey Committee Apr 07May 07- Implement recommendations DirectorMay 07 On going TBDMonthly BSC Report

55. Monitoring Plan WhoHowFrequency BoardDirector’s Report on the extent of achievement of targets and status of initiatives BSC update Monthly MinisterDirector’s Report on the extent of achievement of targets and status of initiatives Quarterly Managem ent Team Each Manager’s Report on the extent of achievement of respective targets and status of initiatives Monthly StaffFull staff Meeting with Director presenting Report and published in newsletter Quarterly NationAnnual Report Presented in Parliament and publish summary in newspaper Annually Chairman/Director present at a town meetingAnnually

56. BSC Communication Plan To WhomBy WhomProcessDate BoardDirectorSubmit full document Make power point presentation August Board Meeting MinisterDirector/Chairman StaffDirectorPower point presentation including Vision, Values, Mission, Strategy Map, Monitoring Plan; examples of Measures and Action Plan Early September NationDirector/ManagersPower point presentation Vision, Values, Mission, Strategy Map, Monitoring Plan On going