1. ©Alzheimer Scotland1 Communication and People with Dementia

2. ©Alzheimer Scotland2 Communication

3. ©Alzheimer Scotland3 Aims  Explore the basic principles of normal communication  Recognise and overcome barriers to successful communication  To develop an understanding of of the ways in which people with dementia communicate

4. ©Alzheimer Scotland4 Communication Physiological Safety/Security Social/Belonging Ego/Esteem Self-Actualisation Induction and Foundation Care For the TOPPS Standards

5. ©Alzheimer Scotland5 Listen Effectively Listening and hearing are not the same Body language vital for positive listening Essential to know that someone is listening

6. ©Alzheimer Scotland6 Other influences on our communication  Body language (gestures, eye contact, behaviour)  Facial expression  Touch  Writing/drawing  Hearing/sight/mobility  Environment

7. ©Alzheimer Scotland7 Make Communication Happen  Use words – reassure, invite communication BUT  Actions speak louder than words  Whole environment important U Induction and Foundation Care For the TOPPS Standards

8. ©Alzheimer Scotland8 Definition The Oxford Dictionary definition of communication: ‘the use of a common set of symbols, signs and behaviour for exchange of information’

9. ©Alzheimer Scotland9 Memories

10. ©Alzheimer Scotland10 Words Linked to Images Shape Colour Texture Smell Taste Sound

11. ©Alzheimer Scotland11 Comprehension Never fear big long words Big long words name little things All big things have little names Such as life and death, peace and war Or dawn, day, night, hope, love, home Learn to use little words in a big way It is hard to do but they say what you mean. When you don’t know what you mean, use big words That often fools people Art Kudner