1. EFFECTIVE INTERPERSONAL COMMUNICATION STRATEGIES Chapter 6

2. Key Vocabulary  Chart on page 113  Definitions throughout chapter—look for boldfaced words.

3. Interpersonal Relationships  Key Point: duration & intimacy help define interpersonal relationships & shape communication decisions  Use the italicized information in the chart on page 114 to define the following: High Intimacy Low Intimacy Long Duration Short Duration

4. Expectations in Interpersonal Social Situations  Use the chart on page 115 to define the following:  Formal & Informal situations  Personal/Private expectations  Professional/Academic expectations

5. Strategies for Effective Communication Decisions  Be Assertive  Be Courteous  Use Tact  Be Specific  Make It Relevant

6. Strategies for Effective Communication Decisions Continued  Mean It  Choose the Appropriate Level of Usage  Monitor Body Language  Communicate with Paralanguage:  Volume, Rate, Inflection

7. Applying Decision-Making Strategies in Everyday Communication  Making Introductions:  Introduce others by providing: Names, Relationship, Relevance  Introducing yourself Follow above guidelines for introducing others

8. Active listening during introductions: 1. Listen carefully 2. Make a “name note” 3. Make eye contact 4. Shake hands 5. Smile 6. Speak

9. Applying Decision-Making Strategies in Everyday Communication continued:  Making Requests: 1. Figure out who is able to help you 2. Decide how assertive you should be 3. Be specific 4. Determine the best situation 5. Communicate a time frame

10. Applying Decision-Making Strategies in Everyday Communication continued:  Participating in Conversations:  Conversation is verbal or oral  Conversation is spontaneous  Conversation is informal  Conversation involves taking turns

11. Active Listening During Conversations:  Relevance—allows for a thread of logic to take place from topic to topic within the conversation.  Tact—a good conversationalist tries to minimize embarrassment  Courtesy—DON’T INTERRUPT  Sincerity—good conversationalists are genuinely interested in listening and speaking to others

12. Applying Decision-Making Strategies in Everyday Communication continued:  Telephone Conversations:  Speak clearly  Reduce interference  Get to the message  Respect the caller’s time