2.  The service is provided by The University Hospital of North Staffordshire and Staffordshire and Stoke-On-Trent Partnership Trust  Commissioned by Stoke-On-Trent and North Staffordshire CCG  Provides care to Children young people and their families across Stoke-On-Trent and North Staffordshire  2012 Peer Review Identified specific areas of best practice: “ Paediatric Diabetes Specialist Nurses were available from 8am until 8pm. This was very much appreciated by parents because it helped to minimise disruption to the child and families normal routines whilst also helping to avoid admission into hospital”

3.  Available from 8AM-8PM  7 days a week service (excluding bank holidays)  Works in tandem with the Acute Trust who are available for advice and support from 8pm-8am and bank holidays.  Whole service offers 24 hour access to support and advice

4.  To offer easy access to expert advice and support  Personalised support. The patients are known to the nursing team and have established working relationships. Exposure to whole team reduces reliance on individuals.  Empowers patients and families by promoting self management.  Expert advice and support reduces likelihood of hospital admissions  Relieves pressure on Acute services  Protocols in place to allow for direct admission to the acute trust if attempts to self manage fail or urgent guidance is required.  To complement primary, secondary and medical support not replace it.

5.  Managing patients expectations and needs  Inappropriate Use of service  Ensuring service evolves within a structured governance framework

6.  Service Users were asked to identify the most valuable aspect of the care provided: “the on call is such a comfort, knowing you have the support” “having the on call available really helped us get through the first few weeks” “being on the end of the phone to answer any questions” “the on call support of all of the team”