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© CommSys, Inc. ~ May 2012 Discussing Preparation for "ASAP to PSAP" CommSys is presenting information to our ConnectCIC Partners on ASAP Alarm Information Exchange Service
© CommSys, Inc. ~ May 2012 Introductions Our goal is to provide an overview education and insight to prepare you for when customer begin to ask about the “ASAP to PSAP” program Presenter: Bob Turner – President at CommSys, Inc Coordinator: Kelli Adkins – Marketing Director at CommSys, Inc
© CommSys, Inc. ~ May 2012 What is “ASAP to PSAP” About? APCO and the Central Station Alarm Association (CSAA) have been working together to improve alarm monitoring company to Public Safety Answering Point (PSAP) CAD communications with an innovative offering known as the Automated Secure Alarm Protocol (ASAP). This effort has been a public/private partnership that offers a better, faster and cost-effective solution to delivering alarm based calls for service directly to the CAD system.
© CommSys, Inc. ~ May 2012 The Alarm Problem Currently alarm monitor companies transfer information to a PSAP via a “back door” phone number Information is verbally transferred from the alarm company operator to the PSAP call taker –This adds between 3 and 10 minutes per call –In high volume situations (severe weather) calls may never get answered handled
© CommSys, Inc. ~ May 2012 ASAP and APCO/ANSI Alarm Exchange
© CommSys, Inc. ~ May 2012 Goals The goals of the Alarm Exchange are for dispatch centers to eliminate the following: –Phone calls for alarms –Errors in information transfer –Response delays induced by re-entering call information to the Computer Aided Dispatch (CAD) System –Provide real-time information to Public Safety
© CommSys, Inc. ~ May 2012 History Since 2005 APCO has been involved with improving the interface from alarm monitoring companies primarily represented by the Central Station Alarm Association (CSAA) –APCO has developed an ANSI Standard –CSAA has developed a service to support the delivery of ANSI standard messages Bill Hobgood, of Richmond, VA, has been the primary advocate for APCO
© CommSys, Inc. ~ May 2012 Central Station Alarm Association CSAA members = alarm monitoring companies –CSAA members provide monitoring services to the 36 million alarm systems in the United States CSAA has worked to foster and improve relations between its members and various related groups: –law enforcement and fire officials, the insurance industry, equipment suppliers and government/regulatory agencies
© CommSys, Inc. ~ May 2012 The Challenge How do you connect 600 central stations with 6500 PSAP CAD Systems? –Direct connects are obviously out of the question –What covers a majority of the PSAPs in the country? The CJIS networks.
© CommSys, Inc. ~ May 2012 The CJIS Solution Nlets became the logical choice, since over 80% of the dispatch centers have access to state CJIS networks Nlets, via the state message switches, can be used as a conduit to deliver messages to and from dispatch centers
© CommSys, Inc. ~ May 2012 Nlets Nlets is a not-for-profit corporation owned by the state governments of the United States –Nlets is completely separate from the United States federal government Governed by an elected board of directors made up of representatives from state criminal justice organizations Nlets’ primary mission is the interconnection of state owned Criminal Justice Information Systems (CJIS) –DMV and Criminal History are transmitted through Nlets –However they do much more Nlets
© CommSys, Inc. ~ May 2012 The Implementation Nlets is not prepared to deal with neither the technical nor operational issues associated with interconnecting with each of the individual CSAA members or participants –The worked with three central stations and everyone figured out it wasn’t going to work Nlets entered into a strategic partnership with CSAA –CSAA would construct a technical environment to aggregate and manage connections from central stations
© CommSys, Inc. ~ May 2012 The ASAP Service Implemented by the CSAA using the Nlets backbone –Hosted in the Nlets Operations Center in Phoenix
© CommSys, Inc. ~ May 2012 CommSys’ Involvement CommSys was contracted with by the CSAA to manage the development and implementation of the ASAP Service technology –System Architect –Project Manager
© CommSys, Inc. ~ May 2012 Why CommSys? Our knowledge of CJIS, CAD systems and building systems The existing architecture within our ConnectCIC Solution Legacy knowledge of the program and the intent for innovation We expect to be responsible for managing and operating the service for the CSAA
© CommSys, Inc. ~ May 2012 ASAP Status CSAA ASAP Service is in production –One Central Station and One PSAP Vector Security City of Richmond Four more Central Stations are prepared for production Four other PSAPs are in various stages of ‘go live’ –Houston is on the older protocol version
© CommSys, Inc. ~ May 2012 Technical Overview
© CommSys, Inc. ~ May 2012 Definition and Wiring Diagram The ASAP Service is a method of delivering ANSI Alarm Exchange XML between central stations and PSAP via the state message switch
© CommSys, Inc. ~ May 2012 Technical Details ALQ/ALR Messages –NLETS has designated two message keys to support the delivery and transmission of message to and from the dispatch centers These are the ALQ/ALR messages: The ALQ is unidirectional messages from the alarm monitoring company to the dispatch center Addressed to CAD system by an ORI designated to the CAD system The ALR messages is the reverse direction, from the dispatch center to the alarm monitoring company Messages are sent to the Message Broker via ORI and CSID
© CommSys, Inc. ~ May 2012 ANSI Alarm Exchange XML In both cases, the ANSI Alarm Exchange XML is treated as an opaque data payload –The CJIS systems never look at the contents –Only the alarm monitoring companies and the dispatch centers interpret or construct the XML messages Documented in CSAA-APCO ANSI –Beware: it is already out of date –Schema 3.3 is required for ASAP (ANSI was Schema 3.1)
© CommSys, Inc. ~ May 2012 Typical Workflow Alarm Company sends initial alarm to PSAP PSAP Accepts or Rejects PSAP Dispatch sends “chat” or update message to alarm company Alarm company replies via update PSAP automatically report dispatch and close-out
© CommSys, Inc. ~ May 2012 ASAP Impact “Big Picture”
© CommSys, Inc. ~ May 2012 Removing the Call Taking Step ASAP removes PSAP call taking step –The Call for Service goes directly to the dispatch queue The Central Station is now charged with the call taking actions –They where already doing this –However they have even a greater responsibility
© CommSys, Inc. ~ May 2012 How will this impact CAD vendors? This is not E911 ALI –Though there are related issues – more later –It is more complex This is a workflow system with a two-way conversation PSAP dispatchers can communicate with alarm company operators –Chat function CAD system needs to provide updates (high-level) to alarm company
© CommSys, Inc. ~ May 2012 CSAA Members have value Some question: what is the value of the alarm company? To name a few … –False Alarm suppression –Equipment diagnosis, maintenance and repair –Eventually address validation
© CommSys, Inc. ~ May 2012 Challenges with ASAP CAD System –You need to have a CAD to CAD oriented interface –Essentially an alarm company has a CAD system –This is a complex interface
© CommSys, Inc. ~ May 2012 Challenges with ASAP Address verification –It is like E911 all over again, except the PSAP has the geobase This will need to be bumped against the alarm monitoring company for them to correct –We believe this will be the greatest impediment to quick implementation
© CommSys, Inc. ~ May 2012 How can CommSys help you? Testing tools with ConnectCIC New Features to ConnectCIC to support ASAP –There will be a charge Future training and education
© CommSys, Inc. ~ May 2012 ConnectCIC Alarm Exchange Option A set of features licensed in ConnectCIC to make implementing Alarm Exchange Easier Licensed on a per CAD system basis via ORI Availability will be 3 rd Qtr 2012
© CommSys, Inc. ~ May 2012 Alarm Exchange Option Features Message Routing to alternate ConnectCIC API connection –Accept ASAP messages to a different connection than your normal ConnectCIC –External to normal ConnectCIC messages No ‘XML in XML’ problems - continued -
© CommSys, Inc. ~ May 2012 Alarm Exchange Option Features Message Flow Control –ConnectCIC can be told to reject ASAP messages rather than handing them off Needed in high demand situations Aged Message Rejection –Messages that are too old are automatically Rejected at the ConnectCIC - continued -
© CommSys, Inc. ~ May 2012 Alarm Exchange Option Features Separate Logging –Separate messages from normal CJIS flow Embedded URL management –For video camera feeds –Can’t get to the Internet on most CAD workstations
© CommSys, Inc. ~ May 2012 Expectations for your Customers This is not a “flip the switch” offering –Development work to do –Testing Your customer will need to work with central stations to resolve addressing issues I would expect from the time your PSAP make contact with a central station it will take a year
© CommSys, Inc. ~ May 2012 Thank You Presenter: Bob Turner – President at CommSys, Inc Coordinator: Kelli Adkins – Marketing Director at CommSys, Inc
© CommSys, Inc. ~ May 2012 Questions/Answers
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