Presentation on theme: "New Mentor Training 2013 Sem 1"— Presentation transcript:
1 New Mentor Training 2013 Sem 1 4/13/2017New Mentor Training 2013 Sem 1Amanda Smith, Mentor Program CoordinatorSTART (Student Transition & Retention Team)
2 While you wait…Think back – what do you wish you’d known when you first started your course?Discuss what you think your Mentoring role will entail.
3 A Monkey (Not my partner!) Acknowledgement of CountryAmanda SmithMentor Program CoordinatorLen (my partner)A Monkey (Not my partner!)Tom Price (Where I was born) & Karratha & Dampier (where I grew up)Sydney(Where Mum was born & her family lives)Me (the youngest)Perth (Where I live now with my partner and dogs!)Melbourne (Where Dad was born and his family live)Nannup (Where Mum & Dad live now)MerlotGuido(the Boss!)
4 Introduction You should be sitting with your animal friends! Materials that you should haveMentor Program Handy GuideSupport Services Referral Chart & Other brochuresCurtin Student Code of ConductTalent Release FormMentor AgreementBookmarksFeedback – what do you wish you’d known? What do you think mentoring role will entail?
5 Training Outline 9:00 Welcome, Intro and Mentor Program Background 9:15 The Mentor Program and Your RoleHow does the program work?What is expected of you and when?Mentoring relationshipRole and role boundariesWhat will your semester look like?Roles of Mentor Program staffAdministration10:30 Morning Tea Break10:55 Maintaining the Relationship – Communication tools and informationCommunication and meetingsmanagement & etiquetteStudent issues lifecycleReporting serious issuesDiversity in mentee groupsMentee Evaluation Forms11:30 Expectations & Support ServicesExpectationsSupport ServicesStudent GuildStudent Central & FSSOLibraryStudent Equity Advisors11:55 OASIS and Blackboard (Tim Langsford- Student eServices)12:00 iPortfolio – Jude Comfort12:05 NEXT STEP Mentor Program – Alison O’Shaughnessy12:10 The Practical Side of MentoringYour introductionTour itinerary & tipsFirst information to tell menteesReal Life ScenariosMentee responses12:30 Resources and Queries12:35 Finish
6 Mentor Program Background Began operating in 2007Successful intervention in the retention of our beginning studentsIdentified as a high priority retention program and adopted in 2008Covers ALL new UG first year students (approx. 7000) over 350 mentors in sem 1GoalsTo engage senior students to assist new students to successfully transition into the UniversityTo increase retention ratesTo improve the student experience for both mentors and menteesEvaluations of both mentors and mentees show the success of the programJim Elliott presents here.MENTION:Approx 390 Mentors in semester 1.You are part of something bigger.Start think about what you’d like to pass on to new students now.
7 Mentor Program Background What a great resource! Nothing beats advice from people who are going through (or recently have) the same thing.I thought the program was useful and allowed me to ask lots of questions which I wouldn't have had answered if I didn't have a mentor. My mentor was very approachable and regularly offered assistance, and was easy to communicate with. My mentor was well informed and gave me useful infoThe program was good because I felt like there was always someone there to help me, making me feel more comfortable about starting uni. I like the way that they showed us around during start up week and made more familiar with the building and uni practicesThe mentor program is a good idea as it helps students feel more comfortable starting uni. My mentor seemed friendly and approachable and was willing to answer any questions. Although I didn't require the help of my mentor it was good knowing I had their help available if needed.the student mentor program helped me feel like there was always someone that I could go to if I had questions or was having a problem with one of my units. This took a lot of the pressure off my shouldersReally helpful in providing study tips - brought their first year subject study books to a meeting which allowed us to see useful ways to study. Approachable.My mentor was a strong emotional support for me when I was unsure of my capabilities at the start of the course.
8 The Mentor Program & Your Role How does the program work?What is expected of you and when?Mentoring RelationshipWhat is a Curtin Mentor?Role and Role BoundariesWhat will your semester look like?The Roles of the Mentor program staffNOTE: ALL these slides are available on the website, I’ll you the location!
9 How does the program work? A very different program to many mentor programs:Mentors & mentees are all adultsInformalLarge group of mentees (10 – 20)Not much face to face contact‘Opt out’ modelYou are only there IF THEY NEED YOU,they haven’t specifically asked for youMentorWhy would we choose ‘opt out’ instead of ‘opt in’? Talk in pairs then call out answers.The reason behind this is:….Those who need help most sometimes are too overwhelmed to ask. If you are right there, in their space, they might ask you.HARRY POTTER is a typical mentee – he struggles to ask for help, even when he really needs it. His friends/fellow mentees have to push him to respond to offers of help.Why would we choose ‘opt out’ instead of ‘opt in’?
10 How does the program work? I facilitate the program, each School has a School Mentor CoordinatorYou will be randomly assigned between 10 – 20 new students (your mentees)Assigned before or by OrientationSome late enrolments will be assigned to you up to week 3If any new students ‘fall through the gaps’ they will be assigned during semesterYou need to:do trainingsign mentor agreementtake part in your School’s orientation where requiredcommunicate at least fortnightly with menteesoffer to meet up with them occasionallyattend a couple of meetings with School Mentor Coordinatorcomplete evaluation of your mentoring experiencecollect your certificate and voucher!
11 What is expected of you and when? Training weekTraining (experienced mentors do an online ‘refresher’)Complete Mentor AgreementFill out Bookmarks with your contact detailsOrientation WeekLiaise with your School Mentor Coord.Assigned mentee groupTake part in School OrientationMeet most of your mentees and give out bookmarksStart receiving s from AmandaWeek 1Commence regular s to menteesTry to meet up face to face with mentees who didn’t come to OrientationReceive approx. weekly s from Amanda – read, use info, respond if necssryWeeks 2 – 14/Facebook mentees AT LEAST once a fortnight, even if you get NO response, you CONTINUE to themRespond to mentees and offer support and guidance where requiredAttend meetings (2 or 3) with your School Mentor Coord.Arrange occasional face to face meetings (every month or so, dependent on mentees)Possible mid-semester Mentor event (around week 5)Complete Mentor Evaluation (around week 12)Outstanding Mentor NominationsWeek 15Send final to menteesExam WeeksGet final from Amanda Pick up voucher and certificate
12 What is expected of you and when? s from START Mentor CoordinatorIf you haven’t heard or received an from me by the first week of semester, me! You may have dropped off the database.Let me know!If you don’t ... then you may miss out on important information for you and your mentees, notifications about awards, vouchers and certificates!MentorMENTION:Please respond to me if I ask for a response! I get upset too if I don’t know if you’re alive or not!
13 Mentoring Relationship Stages of mentoring:InitiationCultivation (no assumptions, no judgement)TransformationSeparation (this may happen in week 1!)Mentor is in control initially, but as semester progresses, mentee takes control of the relationshipEventually mentee becomes autonomous (transformation) - this may happen in week 1!Ongoing, CONSISTENT contact is important eg. the same day each fortnight for WHOLE semester if possibleYou support mentees to develop capacity for themselves – some of them may already have that capacityMentoring relationship evolves in response to the mentees, it’s very individual
14 Mentoring Relationship Previous issues:I ed her once about how to hand in assignments. She took a long time to get back to me, so I handed it in wrong :(Sometimes you don't even need a mentor and it's annoying constantly getting sLost contact after second week. Saw them in uni environment and there was no acknowledgement of my presenceDidn't send me end of semester just to see how semester wentMENTION:These are things to watch out for – keep up the contact!Did not reply to my and then I gave up making contact
15 Mentoring Relationship What is a Curtin Mentor?Tour guideSomeone to ask the ‘dumb’ questions of (“There are no dumb questions!”)Networking facilitator (mentees, staff, mentors, services)Information conduit (social, academic, wellbeing)Just-in-case supportFaceless messenger/Facebook poster of informationSignpost to support services and appropriate academic staff)Role modelnon-discriminatoryinclusive, helpful, friendlyconsistent, supportive, motivationalmodel good study skills and time management where possiblehonesty and integrityMentor
16 Mentoring Relationship Types of Queries• Course materials• Changing course• Textbooks• Unit registration• Second-hand books• Timetable registration• Public transport• Unit withdrawal• Work-study-life balance• Overloading• ID cards• Deferring• Oasis• Census date• BlackboardFee payment• Library Borrowing• Class attendance• Study tips• Electives• Improving marks• Major selection• Organisation• Appealing a mark• Time managementHomesickness• Motivation• In the ‘wrong’ course!• Swapping units• Learning centre• Re-enrolment• Proof-read essays• Events• Turnitin• Fitting in with the Australian culture• Parking• Finding way around• What the course is like after 1st yearcampus• Locating classrooms• Student exchange• Work experience• Referencing• Jobs• Group work• UniEnglish• Extensions• Clubs & societies• Submitting assignments• Course specific• Health/counselling services• Printing• iLecturesDiscuss in groups 1 min – call out – 1 min
17 The Student Issues Lifecycle What sort of queries do you think come up during these times – consider a diverse group of menteesTimeframeIssuesOWeekWeeks 1 – 2Weeks 2 - 5Weeks 6 – 10Weeks 11 – end of examsResults release
18 The Student Issues Lifecycle Weeks 1 – 2HomesicknessFamily relationship issues because they have moved away from homeFeelings of uncertainty in adjusting to their new environmentFeelings of inadequacy and social rejection fearsFrustrations in having to deal with administration that their family may have resolved for them alreadyTime management difficultiesIndependent living issuesAnxiety in establishing new friendshipsOrganisational stress related to academic studyWeeks 2 – 4Homesickness may still existFinancial strains may increase due to lack of budgeting experience (or just from being poor – most students don’t have enough money!)Stress increases due to up and coming assessment deadlinesFrustration in accessing information and using ITFeelings of being overwhelmed and overly extendedDifficulty managing study commitments and out of uni commitmentsQuestion reasons for taking courseLoneliness
19 Weeks 4 – 6Concerns with meeting academic expectationsIncreased anxiety concerning completing assignmentsContinued feelings of being overwhelmed and over extendedIncreased anxiety associated with accessing information needed to complete assignmentsFinancial pressures – lack of money, bills start to come inPossible questioning reasons for undertaking courseWeeks 6 onwardsFeelings of being burnt outDepressionHomesickness continuesPressure to find paid workIncreased academic work pressures associated with meeting deadlines for assignments or testsTime management conflicts between University commitments and personal/social commitmentsIncreased alcohol or other substance consumptionRelationship pressures - possibly issues with friends or dating issuesSickness — lack of sleep and not eating wellStress and panic related to up and coming examsWorried about return home during the holidaysFinancial pressures, with the possibility of no money during the holidaysMENTION:This shows you that you should stay in contact, because the big issues might arise later in the semester!
20 Reporting Serious Issues In the unlikely event of a mentee threatening self-harm or harm to others:Do not try to manage this yourselfContact the Counselling Service immediately – phIf counselling not open, contact Security –Or Contact Lifeline all hours , web addressFor further guidance:If you become aware of staff/student code of conduct issues:Contact the Student Wellbeing Service onOr contact the PSCU (Professional Standards & Conduct Unit) on OR orMaintain proper boundaries – you do not need to put yourself in harm’s way nor allow destructive or illegal behaviours to go unmentioned.REMEMBER: Help is available at:Staff/Student conduct issues include things like bribery, selling marks, discrimination, sexual harassment etc.
21 Diversity in Mentee Groups International students might participate more in online discussions than face to face initiallyInternational students will receive more varied, possibly accurate information if they have more Aussie friends (otherwise they rely on info and advice from home!)Ask mentees – what would help you? Don’t assume – everyone is differentREMEMBER: Online/external students, international students (new to Perth?), rural, mature age – very diverse mentee groupsTry to let your mentees to feel supported regardless of who they are, where they are from, their socioeconomic background, family status etc.
22 Successful Mentors Wants to help others Has good Curtin knowledge (or a willingness to find out!)Demonstrates honesty, integrity, and both respect and responsibilityEffective communication skillsIs sensitive to how their Mentees are feelingSpends time communicating with MenteesOpen minded, deals well with diverse individualsWilling to acknowledge, as a mentor, that a mentee may not necessarily ask for helpPersistent and motivatedReference -Talk in groups – 3 mins, pick a scribe to stand up and read out the list
23 End of Mentoring for Semester 1 What will your semester look like?End of Mentoring for Semester 1EXAM WEEKSWEEK 13RESULTS RELEASEWEEKSWEEK 3WEEK 8WEEK 1WEEKS 4 - 7WEEK 2ORIENTATION WEEKMenteeMenteeMenteeMenteeMenteeMenteeMenteeMenteeMenteeMenteeMenteeMenteeMenteeMenteeMENTOR
24 The Role of a MentorTo assist your group of new students transition as successfully as possible – this means:Anticipating the questions that they may haveAnswering all the questions that they have (or sending them to someone who can!)Offering continuous, regular student advice and supportSaying ‘Hi’ around campusAllow/assist your mentees to make friends and feel comfortableUnderstanding that the effectiveness of your role isNOT measured by the response rate of menteesCompleting the “paperwork” – Training, Agreement, Meetings, EvaluationMentorMENTION:NOT Academic matters.
25 Role BoundariesThe role for both mentor and mentee should be non-exploitative:You do not have to be a close friendAny private knowledge mentors gain about an individual should remain privateYou are not your mentees’ “representative”You must not act beyond your expertise - simply point them in the right direction - the mentor is not an expert on everything – your job is to connect them to the most appropriate student services at CurtinIt is not a dating serviceIf you have issues, you can ask for a Mentee to be reassignedWhat do you think your role boundaries/rules as mentor might be?Think about:Academic and personal issuesFriendshipsReporting to staffPrivacyDiscuss in groups 2 mins – write on board – 5 minsMENTION:You can get re-assigned if you want to date one!DON’T answer if you are not sure you are correct – send them to someone who has the correct answer.
26 Role Boundaries DON’T: DO REMEMBER: Mentor Compromise your own study / work / life balanceBe available 24/7Put yourself in a situation where you are not comfortable – seek help from your School Mentor Program Coordinator and the various support avenues in STARTProof read assignmentsMeet alone off campusForm a relationship with a mentee – swap first!DO REMEMBER:You are NOT a teacher, a counsellor, a private tutor or a representative for academic matters and disputes These services are provided by staff on campusYou can help your mentees with self-directed learning, but don’t do their assignments for them!You should report concerning issues to the PSCU (Professional Standards and Conducts Unit) and/or START Student Wellbeing StaffYou can switch a mentee to another mentorMENTION:Explain this all to your Mentees asap.Mentor
27 Role BoundariesActual feedback from a mentor:(My mentee) didn’t say yes when I asked them on a date!MentorPoint out the Avatar reference to the mentor who did the wrong thing – what went wrong with their mentoring relationship? - She should have swapped him to another mentor.
28 Role of the School Mentor Coordinator & START The role of School Mentor Coordinator:Plan your role in Orientation and communicate expectations for this and for other eventsSupport and guide you throughout the semester – as needed or appropriateMeet with you to encourage the opportunity for you to share your experiencesThe role of the Mentor Program Coordinator in START – Amanda SmithSupport and assist all School Mentor CoordinatorsSupport all MentorsPrepare & deliver training programEnsure Mentor Agreements are completeds throughout the semester with information and templates for menteesEvaluation of the programRecognition of your contributionArrange Outstanding Mentor Nominations and event
29 Administration: 1. Mentor Agreement Compulsory part of your participation in the Mentor ProgramMentor agreement must be submitted by week 1 ever semester in which you are a mentorHand it in now – others can do it online
30 Administration: 1. Mentor Agreement Read your Agreement – discuss if you need to or ask questionsThen sign it and date it and put in the middle of the table for collection
31 Administration: 2. Recognition of Your Role There is recognition (voucher ex Nursing, certificate, official record) for your role, BUT this is ONLY provided if you:Participate in training (face to face or online)Sign off your Mentor AgreementAttend ALL requested meetings with your School Mentor Program Coordinatoryour mentees regularly during semesterComplete your Mentor EvaluationMENTION:Don’t panic, not many meetings, and really it’s only if you don’t show up at all to any!Meetings and contact with your Coordinator and in particular OTHER MENTORS is very important and useful in your role.
32 Administration: 2. Recognition of Your Role – What’s in it for you? Leadership experience - This will not be the last time you are in a mentor/mentee relationshipImproving/acquiring skills - active listening, communication, time management, information gathering and distribution, networking, management, responding to deadlines, reflection and constructive criticismLearn about yourselfMaking a difference to other studentsMeeting people – experience dealing with a diverse groupRecognition of your contributionContribution to your careerMotivation and persistencePrioritisation of informationVoucherBUT It is not just about the relationship between You and the mentee/s it is also about the mentees interacting with each other.Talk in pairs -
33 Administration: 3. Mentor Evaluation It is important to obtain evaluation data:To validate your role (and therefore secure funding)To improve the programFor research purposesQuestions about the Mentor Program:Eg. Support from my coordinating staff member in my school was useful: Strongly Agree / Agree / Disagree / Strongly DisagreeQuestions about you and your Mentees:Eg. As a Mentor, I believe that I gave my mentees confidence in beginning at Curtin: Strongly Agree / Agree / Disagree / Strongly Disagree / Unable to judgeEg. Were any of your mentees considering withdrawing from Curtin at any point in the semester? Yes No Don’t know
34 Administration: 4. Mentee Evaluation We collect your mentees’ feedback to:Report on this program to the UniversityProvide information to future mentors and menteesImprove the programResearch purposes for Curtin Academic staffMentor
35 Administration: 5. Outstanding Mentor Nominations “Do you believe your mentor has gone out of his/her way to provide support to you as a new student? If so, please submit the brief nomination form below.”Course: Commerce BusinessMessage: She provided helpful hints of her own in regards to study and settling in. She also responded promptly to all of my s and answered all of my questions at the beginning of the year. I felt her help was more than what was expected of a mentor.Course: EngineeringMessage: He was just a great bloke!Course: Marketing and PRMessage: Samantha has just done such a great job ensuring that myself and her fellow mentee's are going alright, providing us with work experience and constantly keeping in contact and letting us know that we are always able to come to her and that she is always there for us.
36 Administration: Contact & Orientation 6. Contact with Mentees At least every 2 weeks, for the WHOLE semester. They may not respond, but they like to know you are there if they need youEvery 2 weeks at least, relevant, professional, and be careful of “Reply All” if ingBcc (Blind Copy) to all mentees (if ing)Continue contact for the WHOLE semester, even if no response7. Attendance at OrientationCompulsory, proven to improve response rates from mentees, not to mention retention and success rates for new students
37 Please be back in your seats by 10.55am Morning Tea BreakTalk to the Senior Mentors – ask them questions!Please be back in your seats by 10.55am
38 Maintaining the Relationship – Communication Tools and Info Communication and MeetingsManagement & EtiquetteStudent Issues LifecycleReporting Serious IssuesDiversity in Mentee GroupsMentee Evaluation FormsSuccessful Mentors
39 Communication and Meetings Be Creative! ( , text, Facebook, face-to-face)Meet with your mentees on campus – if they do not attend Orientation, organise an alternative time to meet with themTimetable a ‘drop in session/coffee catch up’ early in semester – team up with another mentor to avoid ‘loneliness’Utilising – it is a good idea to get the students preferred and show them how to divert their OasisUtilising Facebook - Mentors have found setting up a Facebook page with their mentees at Orientation is a very effective methodMENTION:Demonstrate Doodle booking system.
40 Communication and Meetings Team up with another mentor (some Schools arrange this)Pick a handy on campus café, easy to findGive mentees plenty of notice, and a reminder the day beforeTurn off your mobile phoneAsk them how they are getting on, about any issues they have had so farBe patient - Mentees may need time to communicate their issuesBe reliable- Follow up on an issue and get back to them when you say you will! Even if it’s to say “I haven’t got an answer yet but I’m still working on it”Thank Mentees for turning up to your meeting & Remind them to contact you if they need help
41 Managementmentees EVERY 2 WEEKS at least - BLIND COPY (Bcc) the Mentees so you don’t give them all each others addressesSTART Mentor Program Coordinator will send you s every week or two (ex. Nursing)Your School Coordinator may guide you with points to includeInclude your own thingsKeep it friendly but professional – be aware of diversityDon’t use colloquial language, abbreviations or Aussie slang too muchMENTION:Use the Blind Copy field .
42 Email Management Think about - What information is relevant when? Use the word “Mentor” in the subject line– so they know who it’s from and so it does not go into Junk mailUtilise the following tools:Bulk listsRedirecting s (eg. OASIS to home account or vice versa)Timely replies (check daily – Facebook too)Folders & filingFlag to follow up (especially if sent to staff)Forward to staff and cc the menteeMENTION:Use the Blind Copy field .
43 Email Etiquette What is wrong with this email to mentees? To:Subject: Wassup my HOMEYS????Yo Homey,What’s cracking? I’m busy as a mofo and have no time for my stupid assignments. What’s going down with your uni work? Need a hand with anything?I’m busting for the weekend so I can get smashed and hit the town.Might have a barbie with mates on Sat – you up for it?Toodle-loo,Mr Mentor Man (ps like my cartoon … ha ha ha)ACTIVITY:Talk to person next to you for a few seconds.Hands up – What’s wrong with this?Throw chocolates out to answers!
44 Email Etiquette An Example from a Previous Mentor... SUBJECT: Your Student Mentor Contact – Response RequiredHello John, Melanie, Sally, Bob, Gagandeep, Mary, Puk, Doris, Xiao-Mei and Ferdinand -I met most of you at Orientation, but wanted to confirm that I am your Curtin Student Mentor. I’m here as a source of help and guidance if you need it. I will send you regular s full of tips, hints, events and information that will help you with your study and student life. Mentors volunteer to help out new students, so we do this because we are keen to help not because we get paid!Please feel free to ask me any questions you have about textbooks (which ones to and not to buy), classes and lecturers, and anything else Uni related you might want to know/find. I can’t do your assignments or proof read for you, but I can direct you to support services to help with that sort of thing!I am really enjoying starting the third year of my Laboratory Medicine course – you might not see the relevance of some of your first year units now, but when you hit second and third year, you understand how important the basics are and get into the good stuff!I would love to meet up with you a couple of times this semester for a short chat too.MEETING: Next week, I’ll be at the Concept Café on Thursday 14 Feb 10am – 11am. Please come along, the more of you the better, then we can talk about any issues or questions you have about your new life at Curtin. If you don’t come, I’ll be lonely on my own!Please me back to say Hi, confirm your is correct, ask me questions and tell me about yourself!Cheers!MENTION:Mentor has used a good formula:IntroductionRole of a MentorHumour...a little bit long, perhaps?
45 Expectations & Support Services STARTStudent WellbeingAll the Rest!START Team to present.
46 Expectations What students should expect of Curtin What Curtin expects of youHow does Curtin support you and your mentees?You can find the Student Charter atThe Charter says:Curtin University values its students and recognises the importance of the overall student experience.With this in mind, the University is committed to providing a welcoming, supportive and safe environment, conducive to learning and research and the development of individuals who display the Curtin values of Integrity, Respect, Fairness and Care.START Team to present.
47 Expectations What you should expect of Curtin: Access to relevant polices, procedures, laws, principles and your rightsSupport services for a diverse student populationProvide a safe study environment without discrimination, bullying or harassment.Embrace and recognise diversityReasonable access to staff to discuss program matters, address concerns and complaints; and ensure timely fair and constructive assessment of workAppropriate facilities and equipment to support student learningStudent representation on University committeesOpportunities to provide feedback on unit quality, teaching performance, support services and facilitiesSTART Team to present.
48 Expectations What Curtin expects of students: Be informed about and comply with relevant polices, procedures, laws, principles and your rightsParticipate constructively in the learning experience – be aware of course and unit requirements and your academic progressBehave in an appropriate manner within the learning environment, showing respect for both staff and fellow students at all timesEmbrace and recognise diversityUse University facilities and services in an honest and responsible mannerRecognise that cheating, plagiarism and fabrication or falsifications of data are not acceptable.Adhere to the proper use of copyright materialSTART Team to present.
49 ExpectationsYou are positively encouraged to bring forward any concerns you may have.If you become aware of major issues (such as corruption) you need to let START/Student Wellbeing know OR the PSCU.You would do this preferably with the student/s permission however there may be situations when you or staff need to contact the PSCU without the student/s consent. START would support the student through any subsequent processes.If you becoming aware of staff/student code of conduct issues:Contact the Student Wellbeing Service onOr contact the PSCU (Professional Standards & Conduct Unit) on OR orSTART Team to present.This is one of the MAIN POINTS – remember this! Direct your Mentees here if they wish to complain or are distressed/confused about something.
50 Not sure who can help? Start at START! Building 103PhSupport ServicesSTART (Student Transition & Retention Team)Student Advisors, Student Wellbeing Advisors, Mentor Program Coordinator, UniPASS, Orientation & TransitionServices are free and confidential.Available for one-to-one chats, advice, telephone or supportPersonal issuesAcademic concerns i.e. conditional status, termination, struggling with units, courses etc.Advice on how to handle complaints and grievancesLiaison between student and faculty or School (Course Coordinator, Unit Coordinator etc.) if you have problems explaining yourselfAny other situation that a student is unhappy with or unsure ofVery friendly, great advisors, practical, useful support - they know Curtin procedures and paperwork well – can refer to all other services incl. GuildNot sure who can help? Start at START!Who has heard of START?Curtin is the size of Bunbury but with more people! Approx 40, 000.6 Advisers, drop in anytime!
51 Support Services UniPASS (University Peer Assisted Study Support) Run by trained facilitators who are current studentsFriendly learning environmentNot a tutorial - Facilitated study group10 week programImprove your marks- whatever level you are at (by about 10%)In selected Schools:Health ScienceHumanitiesSciencesEngineeringEducationCBSContact UniPASS Team:For more info, workshops and registration visit Unilife website – Learning Support/UniPass or watch your OASISSTART Team to present.
52 Support Services www.unilife.curtin.edu.au The University Life Portal Counselling ServicesHealth ServicesHousing ServicesThe Learning CentreCurtin Careers CentreCurtin VolunteersStudent WellbeingEarly Childhood CentreSport and Recreation (Curtin Stadium)Student EquityMulti Faith ServicesDisability ServicesSocial WorkerUniPASSSTART Team to present.Go to the UniLife portal, go through the services.Show the Service Finder – “A Concierge” to direct you!
53 Student Guild Building 106A Phone: 9266 2900 guild.curtin.edu.au Student AssistFinancial SupportLegal supportBookshop GrantsAdvice and supportCareer and academic help and workshopsGrievancesTenancy adviceDepartments, clubs & societies – diversity support, friendship, networking and funDiscounts on food, drink and events with a Guild membershipGuild Rec classes –dance, martial arts, coffee-making etc – get fit or get a job!Grok magazineInternational student committeeThe Student Guild plays a vital role in representing the interests of students by providing educational, commercial and social services to its members. The Guild offers an independent and confidential welfare, advocacy, support and referral service to assist all students with any personal, welfare or academic issue that they may have through student assist.Guild Rec classes – martial arts, barista/coffee making, dancing etc, cheaper than ‘in the real world’ – good for relaxing, making friends, fitness and therefore stress reduction.
54 Faculty Student Services Offices (FSSO) Student Central &Faculty Student Services Offices (FSSO)There may be an administrative solution to some problemsSee website for a vast array of services:EnrolmentFeesExaminationsAppealsOASIS / eStudentCourse switchingLots of other essential things…Go to your FSSO first -START Team to present.For administrative information relating specifically to you and your course contact your Faculty Student Services Office (FSSO) or Student Contact Office. As a general rule your FSSO or Student Contact Office is the one through which you initially enrolled in your course.
55 The Library Building 105 Phone: 9266 7166 library.curtin.edu.au Tours in Orientation Week - Survival at your LibraryLibrary tour podcastsWorkshopsOnline tutorialsEnquiries deskReference deskRovers (helpful staff members)Room bookingsComputersSTART Team to present.
56 Support Services If you need to know more: Mentor You have access to all of University’s key information through OASISYou can find all this information via the Current Students’ web page at students.curtin.edu.auYou can seek one-to-one advice from STARTor drop in at Building 103You can phone Student Wellbeing Advisors on orSTART Team to present.ACTIVITY:Any questions at this stage of the START people?
57 Mentee Evaluation Forms This is what the Mentees rate their experience on – how can you help to get the program great scores (and be nominated as Outstanding)?Strongly Agree Agree Disagree Strongly Disagree My Mentor:Provided me with useful information about CurtinHelped me with study tipsGave me confidence in beginning at CurtinGave me reassurance in beginning at CurtinHelped me feel I belong at CurtinWas always available if I needed help or adviceWas approachableDirected me to appropriate resources and services at CurtinDiscuss in a group – utilise roving Senior Mentors – 5 mins – feedback to A, 5 mins.INCENTIVE – the better the score, the more your chance of being nominated as an outstanding mentor and getting a cert and a possible prize at the arvo tea!
58 OASIS and Blackboard Tim Langsford Deputy Manager, Student eServices Building 101
59 iPortfolio Jude Comfort iPortfolio Support Officer Jude Comfort to present.
60 NEXT STEP Mentor Program Alison O’ShaughnessyBuilding 303 L2 Curtin Careers CentreCareer mentoring for senior studentsMatched to a Curtin alumni (or friend) with same or similar degree & at least 3 years’ industry experience6 month program (about 8 contact hours)One:one matchingPerth based and international mentorsMore information:curtin.careers.edu.au/nsmentoringAlison O’Shaughnessy to present.Workshops & Online Tutorials.
61 The Practical Side of Mentoring Your IntroductionTour Itinerary & TipsFirst Information for MenteesReal Life ScenariosMentee Responses
62 Your Introduction Name Explain my role as a Mentor and WHY I am a Mentor – role boundariesAsk them to respond to your s/FacebookExplain some interesting things about myself and my lifeExplain my passions and interests – in particular my course of studyExplain what I can do and assist with etc.The people that you see now will be your colleagues/networks throughout your time at Curtin and beyond – make connections, respond to sQuick Tips – like best places to eat on a budget, Lost on Campus Phone App, hardest units to watch out forComputing help & OASIS Login – show them how to get their sHand out bookmarks!MENTION:Was it difficult? ....This is why you have a think about it and decide what to say first.
63 NOTE: Free iPhone App “Lost on Campus” Tour ItineraryNOTE: Free iPhone App “Lost on Campus”Tour IdeasComputer lab login to OASIS & get sSTART & Housing (Building 103)Student Central and FSSOCurtin Stadium – where EXAMS are held!!Library (meeting rooms, facilities, computers etc)Closest computer labs, common rooms & microwaveCounselling & Health ServicesBuilding 303 Curtin Careers, Curtin Volunteers & AIESECATMs, Bankwest, Uni CreditElizabeth Jolley and other Lecture theatres your School usesBookshopBuilding 101 – Student CentralVarious faculty areas (CBS Comm Skill Cr)Chemistry PrecinctWhere would be best to take your new students on a tour during Orientation?Tour IdeasGuild PrecinctThe TavSecond-hand bookshop Chemist, hairdresser, etc.PrintingStationery (The Spot)Eating outlets on Campus and nearbyMain CafeGeorge’sAngazziBookmark CafeVege PatchAmbrosiaKarrawarra across the road
64 How to Run a Good Tour Clear instructions to begin, overview of tour SLOW DOWNWAIT for your group to assemble with you BEFORE you speakSpeak loudly and clearly (new internationals might be struggling with Aussie accent)Give time for questions at each stopMake sure they get water if it’s hot!Don’t leave anyone behindBe confident and assertive – you only have a short timeTry to remember namesBe clear about what happens next – where do they go after the tour? (Don’t leave them hanging!)I get 2 senior mentors to be my mentees, one cannot understand English well. Rush through, leave them behindFeedback inidvidual 2 mins.
65 First Information to Tell Mentees Your introduction, role boundaries etc.Get their best address/mobile number & give them your bookmarkCheck they have ID cards – make sure they know how if notBuilding Numbers- ie Means Building 405, Room 201 means second floorTake them on your tour – include computer lab login, OASIS (esp Start Up), check , Blackboard, brief overview of UniLife website, Guild, START etc., FSSORemind them that university involves self-directed learningStudent Wellbeing HotlineParking, Buses, Courtesy Bus, Public Transport - SMARTRIDERSanctions (if you owe money - no results, no graduation), appeals & Guild helpRemind them to TALK to staff if they need to! Academics are there to help!Non smoking campus
66 Real Life Scenarios Each group gets all scenarios Think and discuss: What are the problems the new student is facing?How would you help?Which support service/s would you direct them to (if necessary)?Use the roving Senior Mentors & your Support Services flyers for helpFeedback to the whole group
67 4/13/2017Mentee ResponsesMany mentors complain about the fact that they get very little response from their mentees. There may be contact from mentees at the start of semester, then contact drops off to no response to s later in semester.In your group, discuss the following:Why do you think mentees do not respond very much to s from mentors?What could you do to encourage them to respond?How will you deal with a lack of response from your mentees?If a mentee hasn’t responded by week 4, why is it important to continue to him/her for the rest of semester?Discuss for 3 mins, feedback/discussion for 3 mins.
68 www.mentoring.curtin.edu.au www.unilife.curtin.edu.au Website ResourcesMentee contact details sheetTips, hints and informationMentor Handy GuideProfessional Development SeminarRecruitment informationExpression of Interest FormsName some support services?Where can you find them?
69 Any QueriesIf a mentor or mentee has any concerns and you are not sure how to help, make contact with…Your School Mentor Program CoordinatorAmanda SmithSTART Mentor Program CoordinatorHayman Hall 102ORStudent Wellbeing Services/STARTorunilife.curtin.edu.au – go there, find a service
70 Final Reminder Send students to support services if you can’t help Communicate regularly, for entire semester, regardless of responseRemember role boundariesThis is about your mentees making friends and feeling comfortable too!Your effectiveness is NOT measured by the amount of response from mentees – it’s measured by you being there just in caseRead s from me and your School CoordinatorENJOY THE EXPERIENCE!
71 A HUGE Thank You! We wish you all the best for your semester! Give me your Talent Release Form please!Any questions about Orientation or Mentoring?
72 Orientation Information/Meetings SchoolContact PersonOrientation InfoMeeting or Info re. Orientation Duties