1. Dimensions of trust WSAN Utrecht 2014 Joop Kessels, Secretary General Utrecht University

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4. Key Data Utrecht University 1636 European Research University (LERU) 29,755 students 6,350 staff 125,000 alumni Shanghai Rankings: No.57 (No.1 in NL) 4 strategic themes: science <>impact innovative in education Center of Utrecht Science Park 4

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6. University Administration Academic Affairs Communications & Marketing Finance, Control, Administration Human Resources Information and Technology Services Real Estate & Campus Facility Services Centre for Science, Communication and Culture 900 staff; budget 120 M€ 6

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8. Leadership is the key to trust 8

9. 9 Abstract from a paper by a leading academic at a Dutch university, May 2014 TRYING TO MAKE A DIFFERENCE; CHALLENGES FOR MY UNIVERSITY “I argue that, currently, as a consequence of our University not having explicated its scientific values nor having specified its goals, the University lacks an academic identity. I also argue that the University should explicitly recognize that it is a partnership of academic professionals and that it should organize itself accordingly. The organization should not be run as a firm, but by relying on faculty authority. I urge the University to explicate its scientific values and its goals and I advise it to focus on striving to be an excellent research university. The University should formulate explicit and ambitious goals and, to reach excellence, it shoud steadfastly follow the strategy of imitating the best US universities. The paper concludes with a 10-point action plan that could be implemented immediately. I am convinced that, by doing so, the University can make a difference.” Leadership respects academic professionals

10. Leadership acts transparently and consistently 10

11. Leadership acknowledges the university’s unique history. 11

12. Thank you 12 Leadership is generous, unassuming

13. Thank you 13 Leadership is teamwork

14. you 14 Leadership seeks out critical friends

15. Leadership makes decisions 15

16. Leadership does not delegate role-model behaviour 16

17. High-Trust Organization. Leadership is key. Leadership respects academic professionals. Leadership acts transparently and consistently and has a clear strategy. Leadership acknowledges the university’s unique history. Leadership is generous, unassuming. Leadership is teamwork. Leadership seeks out critical friends. Leadership makes decisions. Leadership does not delegate role-model behavior 17

18. Trust comes on foot and leaves on horseback 18

19. Thank you 19