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Next Slide Contents compiled by americanmktg.com 1 MPS Remedy Medical Management System Tutorial The information in this presentation is Copyright © 2002-2011,

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1 Next Slide Contents compiled by americanmktg.com 1 MPS Remedy Medical Management System Tutorial The information in this presentation is Copyright © , MPS Remedy 2.0, Inc.

2 Next Slide Contents compiled by americanmktg.com 2 Introduction There are no special computer talents needed to operate the MPS Remedy Medical Management System…The MPS Remedy System is user friendly as this tutorial will demonstrate. Note: It is recommended that this tutorial be running minimized on your desktop and used as a reference during the initial orientation phase of your training. You may refer to this tutorial at any time, as you learn the applications, features and functions of the MPS Remedy System. If you wish to communicate with your Technical Support Team at MPS Remedy, click the “Support” button on the Menu Bar of the Main Page your Remedy system to leave a message, ask a question, or request assistance and we will return your message promptly. Or, for a more personal response, click on Office Notes and send a note to Remedy Tech Support.

3 Next Slide Contents compiled by americanmktg.com 3 Introduction Navigating the MPS Remedy System is like visiting a model home for the first time! There is a lot to see, but you have to understand the floor-plan before you begin. Knowing what is contained in each “room”, and how to get there, will make your visit much easier. The next few slides will help you understand the “floor-plan” of the Remedy System. Your First Step toward easy navigation of the system….

4 Next Slide Contents compiled by americanmktg.com 4 The Floor Plan There are four main sections (rooms) that you will need to understand to make your Navigation smooth and effortless… Demographics and Patient Notes Each section serves a specific purpose…. Medical and Family History Treatment History (Encounters) Document Storage and Access

5 Next Slide Contents compiled by americanmktg.com 5 The Floor Plan There are four main sections (rooms) that you will need to understand to make your Navigation smooth and effortless… Demographics and Patient Notes The Demographics section contains all the information that you have collected “about” your patients, such as contact info, residential data, employer info, emergency contacts and misc. notes etc. From time to time, you will want to check this section when a patient is visiting, to be sure the information is current and up to-date. REMEMBER: The major cause of delays in claims processing is missing or incorrect data contained in the patients’ records. 1.

6 Next Slide Contents compiled by americanmktg.com 6 The Floor Plan There are four main sections (rooms) that you will need to understand to make your Navigation smooth and effortless… In addition to Demographics you may also collect and record “past” medical conditions, medications, allergies, as well as Family History and social habits. This historic data will be most helpful in treating your patient for their condition. Medical and Family History 2.

7 Next Slide Contents compiled by americanmktg.com 7 The Floor Plan There are four main sections (rooms) that you will need to understand to make your Navigation smooth and effortless… This important section called “Encounters”, contains all the details of physician “findings” recorded for each individual patient visit, as well as a history of patient visits, the problem list, health maintenance and more. REMEMBER: Proper patient data management requires all the information in this section to be complete and accurate. Treatment History (Encounters) 3.

8 Next Slide Contents compiled by americanmktg.com 8 The Floor Plan There are four main sections (rooms) that you will need to understand to make your Navigation smooth and effortless… Document Storage and Access 4. Aside from patient care and treatment, the most important feature of the Remedy System addresses the storage and organization of documents, reports and other data used by management, billing personnel and clinical staff, as well. Without the cooperation of all staff members, this special section will not work properly. REMEMBER: Everything that is done from the point of first contact with the patient, will need to be “accurate and complete”…and stored in it’s proper place.

9 Next Slide Contents compiled by americanmktg.com 9 The Layout Demographics Office Notes Find a Patient Scheduler Administration Billing Services Patient History Patient Encounters Documents Super Bills Reports New Patient Regions Locations Users Treatment Notes Added Features

10 Next Slide Contents compiled by americanmktg.com 10 Two Important Pages Navigating the Remedy System can be as easy as a click of a button (The JUMP Button). Knowing that there are several ways to get to any part of the system will help you to better understand how it works for you. The Main Page Office Notes The Office Notes page is where you will arrive when you log in to the system. From this point, you can navigate to any section of the system, see which patients are ‘in-house’ and reach the Appointment Scheduler and the Administrative functions. This is also where you will communicate with other members of the office staff, as well as our Technical Support Team and view Lab reports, Physician Orders and Transcribed documents, awaiting approval. You will return to the Office Notes page automatically after completing various functions within the system.

11 Next Slide Contents compiled by americanmktg.com 11 Important Reminder The MPS Remedy management system is designed from the inside out! All Remedy systems start out exactly the same. However, from time to time, certain modifications, customizations and enhancements are added or changed within the system to match each clinic’s specific work flow and allow for specialized functionality. In short, while reviewing this tutorial, you may see slight differences in applications, screen shots and features. If you find any portion of this tutorial confusing or overly different from your system, it may be due to these modifications. To be sure you get the best training possible do the one thing that is sure to get results: “ASK QUESTIONS”

12 Next Slide Contents compiled by americanmktg.com 12 Contents CLERICAL FUNCTIONS Basic Work Flow Logging-in The Main Page (01) The Main Page The Jump Page Making an Appointment (50) Making an Appointment New Patient Admissions (04) New Patient Admissions Patient Demographics – Meds Meds – Allergies Allergies – Immunizations Immunizations Patient History Find a Patient Record Patient Check-In Check-Out a Patient Managing Documents (02) Managing Documents – Storing documents Storing documents The Patient Summary Pop-Up CLINICAL FUNCTIONS The Patient Record – Patient Notes Patient Notes Open the Encounter – Super Bill Super Bill Treatment Notes / Record eNarrative Duplicate Patient Report Technical Support Billing Service Access Retrieving Charts and Reports Depositing Insurance Verification Added Features (click on any topic for a quick reference)

13 Next Slide Contents compiled by americanmktg.com 13 Billing Service Access There are a few specific pages that will be most helpful to you. The Encounter Report – This report will give you an accurate count and list of all the patients treated during a specific date range. To locate it, enter 27 in the JUMP window and press enter.JUMP window The Superbill Report – This report will list and display all the details of Superbills created during a specific date range. To locate it, enter 20 in the JUMP window and select Superbill report from the list.JUMP window Treatment Notes – Each treatment note is stored in the eNarrative Report found in “Administration / Reports”eNarrative Report – This report will allow you to select a date range and all the Treatment Notes for that date range will be displayed. – Click on the Patient Name to go directly to the Patient Record. – Click on “View” and you can print the document. – You can also sort the list or export it to EXCEL as a spreadsheet. Insurance Verification – Receive Patient Information from Front Desk – Deposit Verification Report in Patient NotesVerification Report If you need assistance, please call

14 Next Slide Contents compiled by americanmktg.com 14 Store Ins Verification A) Enter “2” in the Jump Box to jump to the document review page Easy as A B C B) With the Ins Verification file on your hard drive, click on “Upload to Patient File”

15 Next Slide Contents compiled by americanmktg.com 15 Store Ins Verification C) The Document Upload feature opens: - Browse for the correct document on your hard drive - Lookup the correct patient - Select “Ins Verification” as the “type of document - Click “upload” Return to Contents Easy as A B C

16 Next Slide Contents compiled by americanmktg.com 16 Basic Patient/Work Flow The following is a step-by-step view of the work flow, from the initial call for an appointment to claim processing for payment. Next Page Appointment Billing Services Retrieves Data Click on each button to see a detailed procedure. New Patient Patient Arrival Patient Check-In Visit Begins Patient Check-Out Visit Ends Treatment Processing

17 Next Slide Contents compiled by americanmktg.com 17 Logging-In When your system opens, you will be required to enter the Username and Password, provided by your MPS Remedy Personal Support Technician. Enter your codes and click “Login”

18 Next Slide Contents compiled by americanmktg.com 18 Main Page - The Menus The Main Page is the starting point for all the work you will do in the MPS Remedy System. Let’s first get familiar with the Menu Bar

19 Next Slide Contents compiled by americanmktg.com 19 Main Page - The Menus Find a Patient There are three ways to find a patient. Each one is designed to make your job easier. A New Patient Starts with the Appointment Scheduler. Administration is reserved for, well, administrators! Your Personal Password may be changed at any time, but don’t forget it, or you’ll have to have a new one created. For best security, Change your password at least once a month. Support takes you directly to your Personal Support Technician. Logout..means it’s quitting time! eNarrative is for creating Treatment Notes.

20 Next Slide Contents compiled by americanmktg.com 20 Main Page - Office Notes Office Notes Allows you to communicate with everyone who logs in to your Remedy System. It is an internal bulletin board for all sorts of information. Here, you can notify your office personnel of an upcoming event, or advise them regarding a special instruction for a particular patient visit. Any issue requiring an administrative level person to approve, review or edit will appear here automatically.

21 Next Slide Contents compiled by americanmktg.com 21 Main Page - Office Notes After a note is added to this open Text Box, you’ll click “ADD New Note” By Clicking “Change Activity”, you may view “All” the notes, or just the “Active” or “Inactive” notes. All notes entered are kept in “que” as a HIPAA requirement. However, they may be disabled by “unchecking” the box next to the date is was authored. To exit the “Note Editor”, you’ll click “Office Notes (Back)” to return to the Main Page. Return to Contents

22 Next Slide Contents compiled by americanmktg.com 22 The Jump Page - Can take you anywhere you need to go! The Jump Menu can take you to key pages in the system. Click here to enter!

23 Next Slide Contents compiled by americanmktg.com 23 The Jump Page - Can take you anywhere you need to go! Depending on your security level, the Jump page will display a variety of pages available for viewing. This page is the Administrators view

24 Next Slide Contents compiled by americanmktg.com 24 The Jump Page - Can take you anywhere you need to go! Depending on your security level, the Jump page will display a variety of pages available for viewing. This page shows a Clerical view Return to Contents

25 Next Slide Contents compiled by americanmktg.com 25 Making an Appointment To reach the Appointment Scheduler type 50 in the Jump Window and press enter

26 Next Slide Contents compiled by americanmktg.com 26 The Scheduler 1)Select a date from the calendars, here. You may move one month at a time by clicking on the >> symbol next to the calendar 2)Select a “location” 3. Select the Doctor or Room 4. You can make multiple appointments for the same time slot.

27 Next Slide Contents compiled by americanmktg.com 27 The Scheduler 1) Each location is displayed on a separate calendar. 2)Select the appropriate open time slot ( * ) 3)The Appointment entry window will open next.

28 Next Slide Contents compiled by americanmktg.com 28 The Scheduler 1) If the appointment is for a new patient, who has never been to Procare, type the name in the “patient name” box along with his phone number 2)If this is an existing patient, select “Look-up” to search the patient database 3)The Look-up window will open next. Search for past or future appointments here

29 Next Slide Contents compiled by americanmktg.com 29 The Scheduler – Patient look-up 1)Search the patient by entering a Last Name, a PID or a SS number and click on “Search”. 2)When you see the patient in the list, and there are duplicate names, verify the SS number or date of birth. 3)Then click on the patient name and you will return to the Scheduler.

30 Next Slide Contents compiled by americanmktg.com 30 The Scheduler – Data Entry 1)The Patient will appear in the name box, along with their date of birth. 2)Select a reason and Source for the appointment 3)You may wish to add additional information about this appointment as a reminder for the front desk. 4)Next, confirm the date and time of the appointment. Select the duration and choose a “type” 5)When finished, click on “Save”

31 Next Slide Contents compiled by americanmktg.com 31 The Scheduler – Viewing the appointment 1)The appointment is now displayed in the calendar – color coded – indicate this patient is an “existing patient” 2)To edit the appointment, click on the patient’s name. 3)To go directly to the patient’s demographics record, click on the “magnifying glass” icon, next to the name.

32 Next Slide Contents compiled by americanmktg.com 32 The Scheduler – Searching for appointments 1)Search for future or past appointments here 2)Enter a patient’s name 3)Click Search Future or Search All

33 Next Slide Contents compiled by americanmktg.com 33 The Scheduler – Searching for appointments Search results will appear in a new window Return to Work-Flow Return to Contents

34 Next Slide Contents compiled by americanmktg.com 34 New Patient Admissions (04) To reach the New Patient Page type 04 in the jump window and press enter

35 Next Slide Contents compiled by americanmktg.com 35 New Patient Admissions (04) The New Patient page opens to a very brief data entry window. Be sure to complete each of the fields before clicking on “Save New Patient” The next page will open to the complete Patient Demographics screen

36 Next Slide Contents compiled by americanmktg.com 36 New Patient Admissions (04) If you attempt to save a name, SS# or DOB that closely resembles a current patient, a CRITICAL ALERT will appear DO NOT CREATE A DUPLICATE PATIENT RECORD

37 Next Slide Contents compiled by americanmktg.com 37 New Patient Admissions (04) Depending on your clinic’s configuration, this screen will contain a variety of important data that must be collected from the patient’s intake form. All the fields are self explanatory. Whenever you make an entry or a change to the Patient Demographic page, be sure to click Save Demographics before leaving the page. Return to Contents

38 Next Slide Contents compiled by americanmktg.com 38 Patient Demographics Note: While within the Patient Record, all the navigation tabs relate to the specific patient The Patient record opens to the Summary Page. Click on Edit to expand the patient details.

39 Next Slide Contents compiled by americanmktg.com 39 Patient Summary (Meds – Allergies – Immunizations) Note: While within the Patient Record, all the navigation tabs relate to the specific patient From the Summary page you can view as historic record of the patients medications, allergies and immunizations. Click on “More”

40 Next Slide Contents compiled by americanmktg.com 40 Patient Summary (Meds – Allergies – Immunizations) Note: While within the Patient Record, all the navigation tabs relate to the specific patient Here we maintain a history of Medications Allergies and Immunizations Return to Contents

41 Next Slide Contents compiled by americanmktg.com 41 Patient History From anywhere within the Patient Record, select History

42 Next Slide Contents compiled by americanmktg.com 42 Patient History The upper portion of this window displays the patient’s family history. When entering or changing family history, be sure to “Save” before leaving the page. The lower portion displays his visit record. Each visit is recorded, displaying the most recent visit on top. Return to Contents

43 Next Slide Contents compiled by americanmktg.com 43 Find a Patient Record You may get to the Patient Record from the Appointment Scheduler, or you may wish to “search” for a Patient. Type at least the first three letters of a patient’s last name in the “Find” box, and click “Find”.

44 Next Slide Contents compiled by americanmktg.com 44 Find a Patient Record 2) As you pass your cursor over a patient name, additional information is displayed to allow you to confirm this is the correct patient. 1) The patients selection appears 3) Select the patient by clicking on the name, and the patient demographics screen opens. Return to Work-Flow Try a right-click on a patient name for a short cut to elements of the patient record. Return to Contents

45 Next Slide Contents compiled by americanmktg.com 45 Patient Check-In All Patients MUST be Checked-In. The Check-in process opens and activates several of the application used by staff and management!

46 Next Slide Contents compiled by americanmktg.com 46 Patient Check-In There are simple steps to checking in the patient 1) Click on Check-in from within the patient record 2) Select the “location” within the clinic, where the patient is at the time of check-in (example: Waiting Room) 3) Select the Staff Person assigned to see the patient. 4) Click on “Update Patient Location Status

47 Next Slide Contents compiled by americanmktg.com 47 Patient Check-In Now, anyone who logs in to the system will be able to locate the records of all the patients who are in the clinic, with one-click! And they will know exactly where the patients are at all times. Each time a clerical or clinical staff person moves a patient from one room to another, they must Update the Patient Location Status Return to Work-Flow NOTE: 1)The exact time a patient is assigned to a “room” it is posted 2)Patients in the WR (Waiting Room are marked in RED Return to Contents

48 Next Slide Contents compiled by americanmktg.com 48 Patient Check-Out Before a patient leaves the clinic these steps must be completed. 1)Lock and Print the Patient’s Superbill 2)Verify or collect any missing information for the patient record. 3)Confirm and record the patient’s next appointment. 4)Return to the Patient record and click on “Check out”

49 Next Slide Contents compiled by americanmktg.com 49 Patient Check-Out Click on “Check-Out” to close a patient record. Return to Work-Flow Return to Contents

50 Next Slide Contents compiled by americanmktg.com 50 Store and Manage Documents From this page you can “upload to a patient’s file” or “upload to a patient’s specific encounter” or upload documents and send to another Procare location. Document uploaded to a Patient File are stored in “Patient Notes”

51 Next Slide Contents compiled by americanmktg.com 51 Store Documents Once documents have been reviewed and approved, they can be assigned to a patient’s record. Further instructions for using this page are found here. Return to Contents

52 Next Slide Contents compiled by americanmktg.com 52 Patient Notes Documents delivered to the patient record are deposited here. Typewritten notes can be entered as physician, nurse, billing or general notes. These columns will display documents, images and other materials sent to the patient record for storage.

53 Next Slide Contents compiled by americanmktg.com 53 Patient Notes The Billing Department, deposits Insurance Verification Documents in Patient Notes, immediately following completion of the document. Return to Contents

54 Next Slide Contents compiled by americanmktg.com 54 Open the Encounter From within the Patient Record, click on “Encounter”

55 Next Slide Contents compiled by americanmktg.com 55 The Encounter 1) Enter the Chief Complaint or choose from the list. 2) Select the Attending Physician 3) Select the Clinic Location 4) Note start date of illness or if this is a return visit for a previous illness 5) Click Save – to open the encounter All Past encounters are displayed below.

56 Next Slide Contents compiled by americanmktg.com 56 The Encounter 1) To the right is a list of forms, charts and screens that are used during the patient visit. 2) Once a form or chart is completed, if moves from the right side to the left The Superbill is the key to all treatment charges

57 Next Slide Contents compiled by americanmktg.com 57 The Encounter - Superbill 1) The first chart that is opened is the Superbill. Click here

58 Next Slide Contents compiled by americanmktg.com 58 The Superbill This charts is normally opened after check-in when the patient arrives and before the patient sees the doctor or enters the treatment room.. Information from this page populates several reports used by staff during the encounter. Before leaving the screen, be sure to click “save”

59 Next Slide Contents compiled by americanmktg.com 59 The Superbill A computer in the Treatment room will be used to make changes to the patient Superbill. Before leaving the screen, be sure to click “save”

60 Next Slide Contents compiled by americanmktg.com 60 The Superbill A computer in the Treatment room will be used to make changes to the patient Superbill. The on-screen superbill is exactly the same as your paper chart. Entries are made on-screen and then “saved”

61 Next Slide Contents compiled by americanmktg.com 61 The Encounter – Superbill access during treatment All patients that are in the clinic for treatment are listed on the frame of the front page of your Remedy System. The red WR means the patient is in the waiting room. When it is time for the patient to enter the treatment room, click on the patient’s name and open his/her chart

62 Next Slide Contents compiled by americanmktg.com 62 The Patient Summary If enabled, when opening a patient record, just before you view the Summary page, a Summary Pop-Up opens to display the most current encounters and Patient Notes This screen is most helpful as a communication between staff. Return to Contents

63 Next Slide Contents compiled by americanmktg.com 63 The Encounter – Superbill access during treatment Two important steps are required before you begin working with the patient 2. Open the Patient’s Superbill 1. Change and Update the Patient Location NOTE: It is just two clicks to open the Superbill for editing. 1) Patient Name 2) Superbill. Return to Work-Flow

64 Next Slide Contents compiled by americanmktg.com 64 eNarrative The eNarrative application is used to construct documents, such as Patient Visit Notes, Receipts and ad-hoc Invoices. Prior to using the eNarrative application, the database that drives the system must be configured. This page is found in the “Administrative” section. Let’s view a simulation of the eNarrative application

65 Next Slide Contents compiled by americanmktg.com 65 eNarrative To enter the eNarrative Application, click on “eNarrative”

66 Next Slide Contents compiled by americanmktg.com 66 eNarrative New Documents: Enter at least three letters of a patient’s “Last Name” and click “Search” Or view, edit or delete previously completed documents here. The Search fields allow you to search by Patient name, Date Range or by Username

67 Next Slide Contents compiled by americanmktg.com 67 eNarrative Select the patient from the list, delivered by the Search

68 Next Slide Contents compiled by americanmktg.com 68 eNarrative Select a template from an unlimited list of your own formats. Then click New Document.

69 Next Slide Contents compiled by americanmktg.com 69 eNarrative The blank document is opened and named with PatientName_date Step One – Click to Insert Header Countryview Medical Center West Willow Rd Countryview, IL ___________________________________________________________________ Patient Name: Lorenzo Gabaisen Patient ID: 3124 Birthdate: 12/12/1978 Age: 30 Key Words: Diagnosis Follow-up Examination Therapy Attending Physician: Dr. Robert Townsend M.D. TREATMENT NOTES The patient complained of injuries sustained in a fall. The left elbow was hyper extended, resulting in pain. Theif snshd f ih hdyehdhh dhd dhlkdipo pw of. Yuoh u u huiohapuohau apvou vou ov o poa pou pogpag. Ipjviooaiin 0ag i jigpijoi iji ji jigj I iooigj ij ;ij ijfgij p’gm pj ij [bij Step Four – Insert Topics and Key Words Step Two – Insert Patient Data Step Three – Insert Sections

70 Next Slide Contents compiled by americanmktg.com 70 eNarrative The completed document is immediately available for viewing, printing, faxing or storage! Key Words: Diagnosis Follow-up Examination Therapy _________________________________________________________________ Patient Name: Lorenzo Gabaisen Patient ID: 3124 Birthdate: 12/12/1978 Age: 30 Attending Physician: Dr. Jeff Winterheimer D.C. TREATMENT NOTES Ultrasound Theif snshd f ih hdyehdhh dhd dhlkdipo pw of. Yuoh u u huiohapuohau apvou vou ov o poa pou pogpag. Ipjviooaiin 0ag i jigpijoi iji ji jigj I iooigj ij ;ij ijfgij p’gm pj ij [bij kviojon n oh jkuioaerjr vf iueg fviyryeu ito ublk vh iisfvh v:SOivouu isDd v;o ilSv svvuh h uuh Sh uiov hiu ih iu v. Signature__________________________ Return to Contents

71 Next Slide Contents compiled by americanmktg.com 71 eNarrative Report Return to Contents To reach the eNarrative Reports, enter “20” into the JUMP Box and select eNarrative Reports. Click in a calendar box and change the Date Range This list can be sorted, exported, individually viewed and printed, all from this page.

72 Next Slide Contents compiled by americanmktg.com 72 Reports Type “101” in the jump Window and press Enter, to view this important report and see how much confusion can be caused by one simple error. One of the most Critical Reports is the Duplicate Patient Report Imagine, unknowingly having two checkbooks for your personal bank account. You enter checks and deposits in one book, then on another day you enter different checks and deposits in the duplicate book. Will you ever be able to balance?

73 Next Slide Contents compiled by americanmktg.com 73 Reports Return to Contents Unfortunately This is not a good news report Duplicate Patient Report (101)

74 Next Slide Contents compiled by americanmktg.com 74 Reports Return to Contents First, look at the PID. All record numbers are logged in numerical order, which means the lower number was created first and the higher number is the duplicate. Duplicate Patient Report (101)

75 Next Slide Contents compiled by americanmktg.com 75 Reports Return to Contents The system matches Name, D.O.B. and SS# to determine if the records belong on this report. Duplicate Patient Report (101)

76 Next Slide Contents compiled by americanmktg.com 76 Reports Return to Contents The most common duplicate is made between two, or more offices. Duplicate Patient Report (101) However, it is just as easy to create a duplicate in your own clinic.

77 Next Slide Contents compiled by americanmktg.com 77 Reports Return to Contents The dangers of duplicate records manifest at various points and for various staff members within the clinic. However, the most critical damage occurs at the billing department, where mis-information, missing data and conflicting reports can cause delays, errors and rejections. Duplicate Patient Report (101)

78 Next Slide Contents compiled by americanmktg.com 78 Reports Return to Contents There are two types of duplicates: 1)Non-Conflicting Data (meaning one of the duplicates is a totally empty record) 2)Conflicting Data (meaning data has been entered in both records) NOTE: The removal of pristine duplicates (Non- Conflicting) can be easily performed, but only by Ryan Maloney or Rick Hickey Conflicting duplicates can only be removed by a programmer, for a fee. Duplicate Patient Report (101)

79 Next Slide Contents compiled by americanmktg.com 79 Reports Return to Contents Duplicate Patient Report (101) ATTENTION If you are aware that you have created a duplicate report…AND, you have checked thoroughly and found one report that is still pristine (void of any entries, notes, documents, encounters, etc.) Contact Ryan Maloney or Rick Hickey immediately, so they can remove the duplicate record.

80 Next Slide Contents compiled by americanmktg.com 80 Features and Applications Contacting The Technical Support Team The Remedy system is unlike any other software system. Instead of a random tech support person, it has a Virtual System Manager that works directly “with” you to assist with features, applications, questions and issues that may arise from time to time. She is available to everyone in the clinic. Consider her your Triage’. Her job is to direct your issue to the proper support person, or handle it herself. Contacting her is as easy as leaving a message for a co-worker.

81 Next Slide Contents compiled by americanmktg.com 81 Add a note to describe your issue, and select “Remedy. Return to Contents Features and Applications Contacting The Technical Support Team In Office Notes (Main Page), send your message, explaining your issue to: Remedy, Tech Support Your Virtual System Manager will receive your message and either direct your issue to the appropriate technician, or handle it herself. An appropriate note contains your name, location, phone number and a description of your issue.

82 Next Slide Contents compiled by americanmktg.com 82 Added Features The following is a list of some of the added features and applications that may (or may not) be enabled in your system. If you wish to learn more about these features, please contact Remedy Tech Support to schedule a review. Physician Orders: Primarily for internal medicine physician and specialists, when enabled, this feature is found in the patient encounter to allow the attending physician to record all his test and screening orders. Lab Orders: Like Physician Orders, this feature is a customized application for ordering lab test from an associated laboratory. Non-Discussed Report: This special report maintains a list of patient test results and other critical information that was received by the clinic but not yet discussed with the patient. Lab Order Review: A customized, direct connection between your Remedy system and your associated laboratory. Lab reports are delivered directly to the Main page of the Remedy system. Procedural Billing (UB04): Designed specifically for out-patient surgical procedures, this feature allows for the preparation of surgical and anesthesia tickets, prior to billing. Inventory Management: Two different inventory management applications are contained in Remedy. One maintains controls on serial numbered inventory items and another has a wide range of uses, primarily for medical supplies, surgical items and other procedural features.

83 Next Slide Contents compiled by americanmktg.com 83 MPS Remedy Technical Support Team MPS Remedy HQ: Emergency Only: From time to time, new enhancements, improvements and critical modifications are made to the system. To stay aware of the changes that improve Remedy, please join our Enhanced User Group. Go to: and complete the form.http://bit.ly/q7r3G2


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